INTRODUCTION

Seberang Perai Tengah previously known as the Central Province

Wellesley, is a one of the district in the state of Penang, Malaysia. It
is the third largest district in the state of Penang. SPT is one of three
administrative districts in the region of , the mainland portion of the
Penang State. The district is bordered by San Carlos River which
separates North SeberangPerai in the north, Junjong River which
separates South SeberangPerai in the south, Kedah state border in
the east and South Channel which separates Penang Island. Juru
River also flows through the district. SeberangPerai Tengah located
in the middle between these two districts. Bukit Mertajam which is a
second largest city in the state of Penang is the administrative
center of SeberangPerai Tengah.

SPT covers an area of 237.55 square kilometers (23,799

acres). The rate of population increase SeberangPerai Tengah is by
2.2% per annum. The area also has a large population capacity of
1600 / km2. SeberangPerai Tengah total population in 2015
amounted to 430.100 people, which 31% of the total population of
Penang totaling 1,350,671 people. SeberangPerai Tengah residents
consist of all races and backgrounds who reside in 22Mukim. Racial
majority in SeberangPerai Tengah are Chinese followed by Malays,
Indians

and

other

races.

Immigrant

communities

(Indonesia,

Bangladesh, Vietnam, Cambodia, Myanmar, Thailand and others)

also inhabit this district and many are involved in various
employment sectors such as industry, construction, agriculture, and
business.

Seberang Perai Tengah administered by the SeberangPerai

Municipal Council (MPSP) or Municipal Council of Province Wellesley
which is located in Bandar Perda, Bukit Mertajam. MPSP administers
1

the three districts of SeberangPerai Tengah, SeberangPerai Tengah

and SeberangPerai Selatan. This agency is under the Penang state
government. Based on the geo-political this district has three
parliamentary constituencies of PermatangPauh, Bukit Mertajam and
BatuKawan. There are eight the State Constituency contained in
these three parliamentary constituencies which includes DUN
Seberang Jaya, DUN PermatangPasir, DUN Penanti, DUN Berapit,
DUN MachangBubok, DUN Padang Lalang, DUN Perai and DUN Bukit
Tengah.

SeberangPerai Tengah has 4 cities that is Bandar Bukit

Mertajam, Bandar Perai, Bandar Perda and Bandar Seberang Jaya
that have developed rapidly. The capital of this district is Bukit
Mertajam. Localities that are situated in SPT include Perai, Seberang
Jaya, PermatangPauh, Penanti, Bukit Tengah, Bukit Minyak, Juru,
Alma, MachangBubok and PermatangTinggi. SeberangPerai Tengah
has

best

and

complete

infrastructure

facilities

that

is

communication network system via the North-South and East-West,

Port of Penang, Bayan Lepas International Airport and the NorthSouth Railway Network International and Bangkok. The entrance to
the island that is Penang Bridge is also located in this area.

Nowadays,

Seberang

Perai

Tengah

has

developed

and

emerging with various development projects especially in the

industrial and business sectors. The rapid pace of development on
the island lead to an increased Seberang Perai Tengah as a district
which robust operating in real estate development mainly property
development

involving

housing,

business

and

industry.

The

entertainment, eatery and automobile venue of Autocity is also

located in this district. Heavy industrial areas cover most parts of
Central Seberang Perai. Furthermore, Seberang Perai Tengah also
2

has good facilities and well planned. SPT is located in the center of
of Penang Industrial Development Zone especially in the area of
Seberang Perai and generally located in the middle of the corridor of
Northern

Peninsular

Development

Zone

whether

from

the

perspective of North-South or East-West peninsula. Seberang Perai

Tengah is also a tourist attraction. Among the interesting things is
the War Museum at Auto City, Bukit BatuMaung, Mengkuang Dam,
Recreational Forest of Cherok To'kun, Bird Park, Butterfly Garden and
others.

OBJECTIVES
General Objectives:
To provide organisation personnel with a clear picture of their tasks
and responsibilities in line with the goals and objectives contained
within the Department.

Specific Objective:
a) To describe the relationship between each department with
District health Office.
b) To study about their responsibilities towards residents at
Seberang Perai Tengah.
c) To ensure we know the intricacies of existing organizations.
d) To acquaint us to communicate with society there.
e) To identify the facilities and infrastructure of an area

METHODOLOGY
During a visit to the area of operations, we have been required to
obtain information in various ways. Among the information obtained
is the mission, vision, function and relationship between the
department's areas of operations with the environmental health
department. Any information that we have obtained in each agency
are as follows:

1. District Health Office

Students have the necessary information at Health Office state and
district levels Seberang Perai Tengah, Bukit Mertajam. We have
obtained

the

required

information

from

Mr.Alexander

the

Environmental Health Officer. A meeting had been made to him, he

had briefed adequately.

2. District and Land Office

Students have the necessary information at District and Land Office,
Bukit Mertajam. We had to call the district office to make an
appointment on 08.06.2015 to obtain information from them and
they agreed to our request. On 09/06/2015 the morning, we went to
the district office to introduce self to the staff there and stated
purpose and approval letter for information. Then we went into the
office MR. YassirLutfi Bin Ahmad Lutfi, Chief Assistant District Officer.
He gave a briefing to all the information we need. We also ask you
some things that are not clear. We left the office after completion of
the briefing.

3. Seberang Perai Municipal Council (MPSP)

On 08.18.2015, the students went to the MPSP for activities to get

information about the Report on issuance of certificate of fitness for
occupancy at the architecture. So, at the same time we had the
opportunity to inquire about the information we need to MR. Mahahir
Bin

Bakar

namely

Senior

Assistant

Architecture

Building

Department.

4. Officials agriculture.
On 09.06.2015 the students had gone to the farm, then the students
have introduced themselves to the staff at the counter and stated
objectives of our arrival and showed a letter of authorization to
obtain information that can be seen at the appendix. Then, the staff
at the counter told us to retrieve the required information on the
office wall there are banner vision mission and functions of the
office. In addition, we also asked about the linkages of agriculture
officials and health officials.

5. The Department of Environment

For office environment, we do not have the opportunity to go there.
So, we have obtained all the necessary information on the
department's website www.alam.sekitar.com.my.

6. Drainage and Irrigation Department

On 09.06.2015 the students had gone to the Drainage and Irrigation
Department Seberang Perai Tengah. Then the students have
introduced themselves to the staff at the counter and stated
purpose of our visit. Staff at the counter told us to retrieve the
required information on the office wall there are banner vision

mission and functions of the office. In addition, we also asked about

the linkages of agriculture officials and health officials.

7. Veterinary Department
Students have the necessary information at the Department of
Veterinary Services, Bukit Mertajam. We had to call the Department
of Veterinary Services to make an appointment on 08.06.2015 to
obtain information from them and they agreed to our request. On
09/06/2015 the morning, we went to the department. We introduced
ourselves to the staff there and stated purpose and approval letter
for information. One official briefed on all the information we need.
We also ask you some things that are not clear. We left the office
after completion of the briefing.

8. District Education Department

Students have the necessary information at the Regional Education
Department Seberang Perai Tengah, Bukit Mertajam. We have called
the Regional Education Department on 08.06.2015 to make an
appointment to get information from them and they agreed to our
request. On 09/06/2015 the morning, we go to the department. We
introduced ourselves to the staff there and stated purpose and
approval letter for information. One official briefed on all the
information we need. We also ask you some things that are not
clear. We left the office after completion of briefing.

9. Fire and Rescue Department

On 09.06.2015 the students had gone to the fire department Bukit
Mertajam, then students have introduced themselves to the
firefighters on the counter and said the goal of our arrival and
6

showed a letter of authorization to get information that was

supported by Mr.Alexander. Staff at the counter told us to retrieve
the required information on the office wall there are banner vision
mission and functions of the office. In addition, we also asked about
the relationship of his office and health office.

10.

Police

On 06.08.2015 the students had gone to the police, Seberang Jaya.

Then the students were introduced himself to police in counter and
declared purpose of our arrival and showed a letter of authorization
to get information that was supported by Mr.Alexander. The
policeman at the counter told us to retrieve the required information
on the office wall there are banner vision mission and functions of
the office. In addition, we also ask about the relationship with the
police department health office

11.

Department of Meteorology

For the meteorology department, we do not have the opportunity to

go there. So, we have obtained all the necessary information on the
department's website www. meteorologi.com.my.

12.

Indah water consortium

For office Beautiful water consortium, we do not have the

opportunity to go there. So, we have obtained all the necessary
information on the department's website www. Indah Water
consortium.

13.

Solid waste management company

7

As for solid waste management company, we do not have the

opportunity to go there. So, we have obtained all the necessary
information

on

the

department's

website

www.

Company

penggurusan pepejal.com.my rest.

14.

Private Clinics

On 06.08.2015 the students have to go to private clinics Bukit

Mertajam, then students have introduced themselves to the staff at
the counter and stated objectives of our arrival and showed a letter
of authorization to get information that was supported by Mr.Alex.
Staff at the counter told us to retrieve the required information on
the office wall there are banner vision mission and functions of the
office. In addition, we also ask you about your relationship with the
health department clinic.

15.

Water Supply Department

Students have the necessary information at the Department of

Water Supply, Seberang Perai Tengah. We had to call the
Department of Water Resources on 06.09.2015 to make an
appointment to get information from them and they agreed to our
request. On 06/10/2015 the morning, we go to the department. We
introduced ourselves to the staff there and stated purpose and
approval letter for information. One official briefed on all the
information we need. We also ask you some things that are not
clear. We left the office after completion of the briefing.

16.

Pos Malaysia Berhad

Students have to get the information needed in Pos Malaysia Berhad

Seberang Perai Tengah. We had to call the Department of Water
8

Resources

on

07.06.2015

to

make

an

appointment

to

get

information from them and they agreed to our request. On

06/08/2015 the morning, we go to the department. We introduced
ourselves to the staff there and stated purpose and approval letter
for information. One official briefed on all the information we need.
We also ask you some things that are not clear. We left the office
after completion of briefing

17.

Tenaga Nasional Berhad

Students

have

to

get

the

information

needed

in

TenagaNasionalBerhadSeberangPerai Tengah. We had to call the

Department of TenagaNasionalBerhad on 06.09.2015 to make an
appointment to get information from them and they agreed to our
request. On 06/10/2015 the morning, we go to the department. We
introduced ourselves to the staff there and stated purpose and
approval letter for information. One official briefed on all the
information we need. We also ask you some things that are not
clear. We left the office after completion of the briefing.

18.

Telekom Malaysia Berhad

On 06.10.2015 the students went to Telekom Malaysia Berhad Bukit

Mertajam, then students have introduced themselves to the staff at
the counter and stated objectives of our arrival and showed a letter
of authorization to get information that was supported by Mr.Alex.
Staff at the counter told us to retrieve the required information on
the office wall there are banner vision mission and functions of the
office. In addition, we also ask you about your relationship with the
health department clinic.

19.

Community Development Department (KEMAS)

For the Community Development Department, we have not had the

opportunity to go there. So, we have obtained all the necessary
information on the site relating to KEMAS.

20.

Voluntary Bodies Community Services.

On 06.10.2015 the students had gone to the Public Service

Voluntary Bodies RELA in Bandar Perda, Bukit Mertajam, then
students have introduced themselves to the staff at the counter and
stated objectives of our arrival and showed a letter of authorization
to get information that was supported by Mr.Alex. Staff at the
counter told us to take the information you need on site RELA. In
addition, we also asked about the relationship of the department
with health department.

RESULTS

10

1. DISTRICT HEALTH OFFICE

Date of visited
9/6/2015
Mission
1. Ensure high quality health system, namely:
Customer Centric
Fair
Efficient
Fair by Technology
Innovative
By pressing
Care, Professionalism and Teamwork
Respect the Dignity of Human Nature
Social Inclusion
Vision
Energy harnessing Towards Achieving Better Health
The objective
To improve and maintain optimal health for individuals, families and
communities through health promotion activities, prevention and
control of disease and early treatment to avoid health status is not a
problem for the people of Penang
Function
Public Health encompasses medical treatment and recognition of
the social aspects of health and lifestyle issues. It recognizes nonhealth factors that contribute to the improvement of the health
status of individuals, families and communities across the country.
Public Health includes the detection, prevention, early treatment,
follow-up care, rehabilitation and health promotion.

11

2. LAND AND DISTRICT OFFICE

Date of visited:
9/6/2015
12

Mission
To Become The Top In Malaysia In The Management Of Land And
Development Of District.
Vision
To Become District Administrator Excellence in Malaysia
Functions
1. Management Services
Manage the Administration and Finance, and Ceremonial Reception,
District Security, and the Department of Information Technology
Management for the smooth implementation of the project, divisions
and members of District and Land Office Seberang Perai Tengah.
2. Land Management Services
Manage All Applications Relating To The Disposal And Land
Development, Harvesting The Land And Enforce The Law Of The
Land And Being Applicable And To Help Other Government Agencies
To Design, Implement And Monitor Development Land In Seberang
Perai Tengah.
3. Development Section
Plan, implement and monitor projects and programs of Physical
Development and Social Development in Seberang Perai Tengah so
that can improve the harmony and well-being of society in Seberang
Perai Tengah.

3. SEBERANG PERAI MUNICIPAL COUNCIL

13

Date of visited
18/08/2015
Mission
Provides a more secure municipal management, cleaner, greener
and healthier communities that are responsive to the mainland.
Vision
Seberang Perai cleaner, more beautiful and comfortable living,
working and attraction of investment and tourism by 2018.
Functions
Running enforcement action under the laws - laws that are enforced
by the council and assist internal departments and external
agencies run MPSP enforcement action: i.
ii.
iii.

Enforcement of parking coupon.

Enforcement tire lock.
Management and coordination of coupon hour, daily coupons,

iv.

stickers and monthly rental special compartment.

Monitoring, coordination and enforcement of unauthorized

v.
vi.
vii.
viii.
ix.
x.

structures.
Monitoring and enforcement activities staining road.
Inspection and enforcement activities, entertainment.
Enforcement involves a general ban.
Enforcement of heavy vehicles in residential areas.
Store management confiscated loot.
Security control office of the President, Secretary of Municipal

xi.
xii.

and MPSP.
Monitoring of closed circuit television (CCTV).
Production visitor's pass, permit junk and trash and security

xiii.

Free Industrial Zone (FIZ).

Assist internal and external departments in carrying out
enforcement actions.

4. STATE DEPARTMENT OF AGRICULTURE

14

Date of visited
9/6/2015
Vision
In

accordance

with

the

NATIONAL

AGRICULTURAL

POLICY,

Department of Agriculture's mission is to increase force production

through the development of a viable crop, the use of modern
technology and the enforcement of acts of agriculture.
Mission
Recognition as a premier organization in the field of agricultural
technology transfer through quality service.
Functions
1. Evaluate, modify and formulating technology package from
the agency / body of research by local conditions and
subsequently submit it to the operators of the farm.
2. Provide consulting and technical support for the package to
entrepreneurs, private and agricultural development agencies.
3. Develop Information Resources for Food Crops and land use
planning and development of the agricultural sector.
4. Conduct training in the Institute / Agricultural Training Centre
to meet the needs of skilled manpower in the agricultural
sector.
5. Monitor the quality of the material / seeds country
6. Implement the enforcement of Pesticides Act 1974 to ensure
that pesticides are imported, manufactured and sold in the
15

country are of quality and its use does not hurt to consumers,
livestock, food crops and the environment.
7. Implement the enforcement of Plant Quarantine Act 1976 to
prevent the entry of foreign pests that are harmful for the
country and facilitate the export of products to meet the
national plant quarantine regulations of importing countries.
8. Enforcement of the Customs (Prohibition of Export) Act 1988
and the rules of CITES (Convention on International Trade in
Species of Wild Fauna and Flora Endangered Clear) to ensure
that

the

materials,

plasma

generation

plants

and

not

endangered.
9. Enforcement of Protection of New Plant Varieties Act 2004 (Act
634) to protect intellectual rights for varieties such as breeds
that are good, particularly oil palm, rubber, cocoa, coconut
and flowers.
10.
Establish

relationship

and

cooperation

with

organizations in the public and private sectors within / outside

the countries involved in the development, enforcement and
international trade.

16

5. DEPARTMENT OF ENVIRONMENT (DOE)

Vision
Preserve and conserve the environment for the welfare of the people.
Mission
Ensure sustainable development in the process of developing the country.
Functions
The main function of the DOE is to prevent, remove, control pollution and improve
the environment, consistent with the purposes of the Environmental Quality Act 1974
and the regulations thereunder. DOE is also responsible for implementing the
resolution adopted by conventions on international environment such as the Vienna
Convention for the protection of the Ozone Layer 1985, Montreal Protocol on
Substances that deplete the Ozone Layer, 1987, the Basel Convention on the Trans
boundary Movement of Hazardous Waste and their disposal in 1989 and others in
addition to the successful programs of bilateral cooperation and multilateral
cooperation between Indonesia, Singapore and other ASEAN countries on
environmental management.

17

6. DEPARTMENT OF IRRIGATION AND

DRAINAGE
Date of visited
9/6/2015
Vision
Becoming between public sector organizations that excel in the
world.
Mission
Lead

and

provide

excellent

services

in

water

resources

management, particularly the management of floods, river and

coastal zone management to improve quality of life by ensuring
water security and environmental sustainability.
Objective
Provides engineering services are beyond the reach of the target
group and thus ensure the optimum use of land and water
management in an efficient state.
Function
Drainage and Irrigation Department has three main functions,
namely, irrigation, agricultural irrigation and water conservancy. The
others are prevention of floods and hydrology. Thus, since 1972, the
flood prevention is one of the main responsibilities of the JPT and by
forming the Hydrology.

18

7. VETERINARY DEPARTMENT

Date of visited
9/6/2015
Mission
Provide quality veterinary services as an assurance for public health
and sustainable livestock industry for the sake of human welfare.
Vision
A competent veterinary authority serving the animal industry for the
sake of human welfare.
Functions
1.

Control, prevent and eradicate animal and zoonotic diseases.

2.

Production of livestock, livestock produce and animal feed.

3.

Inspection of meat, milk, eggs, animal feed, abattoirs and

veterinary product processing plant.

4.

Control of import and export of livestock and animal produce

and quarantine services.
19

5.

Training for the livestock and domestic animal industries.

6.

Expand livestock production and animal health as well as

general veterinary health.

7.

Research on animal diseases and animal genetic sources.

8.

Control the welfare of animals welfare and conservation of

animal's genetic materials.

8. DISTRICT EDUCATION DEPARTMENT

Date of visited
10/6/2015
Vision
Human Quality Education Educated Prosper
Mission
Preserving

the

Quality

of

Education

System

for

Developing

Individual Potential To Meet aspiration State.

Function
1. To plan the implementation and management of the Textbook
Loan Scheme at the state level.
2. Control the requirements textbook requested by the school.
3. To plan, manage and control spending SPBT allocation
received from the BBT.
4. To plan and manage the development and implementation of
state-level management Textbook Loan Scheme.
5. Managing the briefing determination of textbooks to the
Principal / Headmaster, Senior Assistant Student Affairs (HEM)
and teachers Textbook Loan Scheme.
6. Acquiring and processing information about the needs of
school textbooks.
7. Providing information about the purposes of textbooks in
schools with accurate and true.
20

8. Ordering textbooks needed by schools in each country of the

publisher.
9. Monitoring the supply and receipt of text books in schools.
10.
Make payment claim the supply of text books to the
publisher.
11.
Report spending provisions SPBT state level to BBT.
12.
Oversee the management of the Textbook Loan Scheme
in school together PPB / PPD.
13.
Managing the disposal of textbooks in their respective
states.
9. FIRE AND RESCUE DEPARTMENT OF MALAYSIA

Date of visited :
8/6/2015
Vision
Become an international level fire and rescue organization.
Mission
Fire and Rescue Department of Malaysia is commited to provide
professional fire and rescue service using latesttechnology and
resources effectively towards saving lives,properties and the
environment.
Functions
1. Extinguishing, fighting, preventing and controlling fires.
2. Protecting life and properties in the event of fire.
3. Securing the provision and adequate means of escape in the
event of fire from all designated premises.
21

4. The making of investigation into the cause, origin and

circumstances of fires.
5. Performing humanitarian services including the protection of
lives and properties in any calamity.

10. DEPARTMENT OF POLICE

Date of visited
9/6/2015
Vision
Ensure safe, peaceful and prosperous Malaysia country.
Mission
Provide professional and quality service in protecting the country and ensure a safe
environment for the community.
Functions
The main function is to ensure the national security and public order is always
maintained through the effective enforcement of the law and the effectiveness of
policies for programs and service-oriented ministry. Besides, ensuring the citizens
involved in awareness programs and prevention to improve the knowledge, awareness
and involvement of the public about the importance of national security and public

22

order. The measurement or evaluation is based on crime, drug abuse, publishing, film,
society, citizenship, foreign workers and illegal immigrants (PATI).

11. DEPARTMENT OF METEOROLOGY

Vision
To be among the best of metrological, climatologically and
geophysical service centre by 2020.
Mission
To fulfil the needs of the people of Malaysia for metrological,
climatologically and geophysical services for national security,
societal wellbeing and sustainable socio-economic development.
Objective
1. Enhance the meteorological, climatological and geophysical
service system for:
Safety and operation efficiency in the air, land, sea and

military.
Homeland security( such as disaster management and
threats

from

climate

changes,

extreme

weather,

earthquake and tsunami)

Public safety and comfort.
Social economic development planning and environmental
management.

23

2. Enhance the observation system, and establish and regulate

the national database of meteorology, climate, seismology
and tsunami to meet the needs of present and future
generations.
3. Enhance the observation system, and establish and regulate
the national database of meteorology, climate, seismology
and tsunami to meet the needs of present and future
generations.
Functions
1. Maintain a technically-advanced observation station network
to support monitoring of weather conditions and seismic
activities in the country.
2. Issue timely meteorological information and forecasts for civil
and military aviation, marine activities and general public.
3. Provide early warnings on the occurrences of adverse weather
phenomena and dangerous sea conditions in the Malaysian
region to the public and relevant agencies involved in disaster
mitigation.
4. Provide seismological information to civil engineering and
construction industries.
5. Compile quality climatological, atmospheric composition and
seismological data and prepare climatological statistics.
6. Provide climatological services to users in all sectors of the
economy upon request.
7. Monitor atmospheric composition in Malaysia and provide
information and technical advice on the meteorological
aspects of air pollution.
8. Participation in international programmes on research, data
collection and exchange, and other related activities in
meteorology.
9. Publish meteorological reports and bulletins.
10.
Provide training in meteorology.
11.
Promote public awareness on the importance and
usefulness of meteorological and seismological information.
12.
Promote
advancement
of
meteorological
and
seismological sciences through research.
24

12. INDAH WATER KONSORTIUM

Mission
To be highly committed to providing efficient sewerage services to
all customers towards a sustainable and friendly environment.
Vision
To be the premier, efficient and environment caring sewerage
company
Functions
Indah Water Consortium Sdn Bhd is committed to provide sewerage
services and ensuring that the levels of service (LoS) are met.

25

13. SOLID WASTE DEPARTMENT

Mission
Constantly improve solid waste management and public cleansing
through the formulation of policies, strategies, action plans and
legislation
Vision
Providing solid waste management system and public cleansing
sustainable, integrated, efficient, effective and cost-effective.
Function
1.

Propose policies, plans and strategies with respect to solid

waste management and public cleansing.

26

2.

Proposed a plan for solid waste management including

location, type and size of new treatment facilities, the area
surrounding solid waste management facilities, solid waste
management schemes to supply controlled solid waste to a
solid

waste

management

facility

and

timeframe

for

implementation of the plan.

3.

Responsible for carrying out regulatory functions specified in

the Act, Solid Waste Management and Public Cleansing Act
2007 and any regulations made under the Act.

4.

Responsible for granting license and approval under the Solid

Waste Management and Public Cleansing Act 2007.

5.

Responsible for carrying out any other activity related to the

performance of functions under the Solid Waste Management
and Public Cleansing Act 2007.

14. PRIVATE CLINICS

Date of visited
6/08/2015
Vision
Being Clinic-quality, affordable, and most sought after in the vicinity.
Mission
1. Assist

the

government

to

improve

the

health,

reduce

morbidity and minimize the number of disability and death.

27

2. Providing health care professional with fast, accurate, high

quality and affordable.
3. Fostering cultural awareness of healthy living on everyone.
Functions
To assess health-related health problems in the community and
specific groups and make revisions and comments associated with
RETEN and related periodic reports. Prepare and disseminate
information on the use of the staff or the general public through
continuing education (CME), reports and websites. Epidemiological
Surveillance carry infectious diseases and non-infectious. Serves as
a

public

health

physician

in

carrying

out

epidemiological

surveillance of infectious or non-infectious disease. Search cases,

prevention and control of diseases of importance in public health.
Investigate,

diagnose

and

treat

cases

during

an

epidemic.

Conducting clinical practice in terms of advice, counselling and

health education about public health clinics in the community.

15. WATER SUPPLY CORPORATION (PBA)

Date of visited
10/6/2015
Vision
PBAPP will be the leading organization in water supply
Mission
28

Meeting all your water supply needs

Functions
1.
2.
3.
4.
5.
6.
7.
8.
9.

Uninterrupted water supply.

Customer satisfaction.
Skilled, competent and motivated workforce.
Effective teamwork.
Timely and orderly development of water resources.
Productive utilization of financial and other resources.
Continuous improvement in all fields.
Compliance with all relevant legislations.
Effective relations with government agencies and industrial
organizations.

16. MALAYSIAN POSTAL SERVICES DEPARTMENT

Date of visited
10/6/2015
29

Vision
Connecting Malaysia, and beyond for today and tomorrow.
Mission
Delivering outstanding customer experience and provide ease in communications,
logistics, financial services and supply chain solutions in the reliability and high
integrity.
Function
The role played by Malaysia Postal Services Department has grown in line with the
changing times. This department provides postal and related services, transport
logistics, printing and insertion, counter collection and payment agency services for a
range of financial transactions, such as bill payments, remittance, insurance and unit
trusts.

17. TENAGA NASIONAL BERHAD

Date of visited
10/6/2015
Vision
"To Be Among the Leading Corporations in Energy and Related
Businesses Globally"
Mission

30

"We Are Committed to Excellence in Our Products and Services"

Funtions
TNB function is to generate, transmit and distribute electricity to the
whole country. Tenaga Nasional Berhad (TNB) is also the operator of
the National Grid, the electricity transmission line nationwide. The
line consists of 132 kV, 275 kV and 500 kV.TNB through its
subsidiaries are also involved in the construction of a variable, highvoltage switch gear and cables, as a consultant in the field of
architecture, civil and electrical, maintain and repair electrical
equipment and as expert project management. TNB also operate
private universities, namely Universiti Tenaga Nasional

18. TELEKOM MALAYSIA BERHAD

Date of visited
10/6/2015
Mission
To provide a comprehensive customer satisfaction while striving to
become a world-class telecommunications company. Its goal the
31

achievement through the development of human resources, supply

products and provide excellent quality of service and meet the
needs of the state, employees and shareholders.
Vision
Our vision is to become the company with the convergence of
telecommunications options towards delivering value to customers
and parties other interested in the company
Function
The goal of privatization is to increase economic level, the working
efficiency and enhance the capacity and frequency in a dynamic
work to face competition both within and outside the country

19. COMMUNITY DEVELOPMENT DEPARTMENT (KEMAS)

Date of visited
32

None
Vision
The heart of Development and Change of Rural Communities.
Mission
1. Improve the competence of rural communities to be more
independent in order to improve the standard of living in
terms of education, social and economic;
2. Strengthening rural organizations and communities with the
values of pure towards a balanced development;
3. Enhancing the delivery of quality services;
4. Provide an understanding and promote quality services;
5. Provide an understanding and successes implementation of
government policies; and
6. Creating a knowledge society through lifelong learning.
Functions
1. Changing attitudes and instill a sense among society to build a
thriving community and self-reliance;
2. Fostering a sense of initiative and responsibility of every
member of society in social, economic and political;
3. Active community participation for achieving the goals of the
government and the state; and
4. Strengthen relations between the peoples and governments in
addition to getting public support for nation-building efforts.

20. MALAYSIA VOLUNTEER DEPARTMENT (RELA)

33

Date of visited
10 June 2015
Vision
Preserve and maintain the peace and prosperity of the people and local security
effectively.
Mission
Provide volunteer force as a contributor to the well-being and safety of local.
Functions
The main function of this department is act as eyes and ears of the government in
terms of security, socio-economic development and so on. Besides, act as
ambassadors of government in the dissemination and implementation of government
policies. Next, establish a network of cooperation with the security forces and other
law enforcement agencies. Lastly, conduct outreach activities and socio-economic
standing and developing human capital through appropriate training.

DISCUSSION
Based on the visit to all the government departments that are
beyond the immediate vicinity of our Perai Tengah retrieve a lot of
information about each of these departments is an example of the
vision, mission, objective and functions of each department.
Charging the operational area has data relating to activities
involving

government

departments,
34

private

services

and

organizations concerning the District Health Office, either directly or

indirectly. The relationship government departments with health
officer

such

as

provide

information

regarding

the

district's

demographic and geographic centre of the mainland region to

facilitate medical personnel perform the works Control in the event
of an outbreak. Relationship Agriculture department with health
officials is controlling the content of pesticides used in agriculture to
prevent food poisoning caused enforce high toxin content in food. In
addition, the district department relationship with the health district
office is to provide information regarding the demographic and
geographical areas across the middle to facilitate unhampered
health personnel perform the works control in the event of an
outbreak. Relations the department drainage and irrigation with
health department is the control of water pollution in the dam for
each area. Health officials will take samples of the water in the dam
once a month in make sure the safety of water that provide to public
if have any pollution to the water the department of irrigation and
drainage will take further action.

Relationship police with health department is to assist the

health officer in enforcing the law if there are offenders who do not
want to accept the summons or prevent health officer in carrying
out their duties. Relations the department of meteorological with
health is to provide information about the weather in a particular
place. So far, there are a number of projects carried out by JKR SPT
involving health agencies. Among these projects is the construction
of Cure & Care Clinic in Bukit Mertajam, construction of quarters
Clinic

Bukit

Minyak,

upgrading

Seberang

Jaya

Hospital,

in

collaboration with the Department of Health if there are breeding

aedes at construction sites under the supervision of PWD.

35

The Department of Health also has a relationship with KEMAS

through aid in the success of health promotion activities and health
education organized by any health officer or departmental level. For
example, in the fight against uncontrolled epidemic in Bukit
Mertajam, Penang, health promotion activities often take place after
making control activities, namely the control of propagation
Inspection Points (PTP) and spray room (SR) in a locality. Therefore,
the health department can apply for the service provided by KEMAS
such collaborative activities in droves along the local community. In
addition, KEMAS also provides talks with health departments in
combating the epidemic.
Overall, the relevance of each department in the operations
areas are made by the health and safety of food hygiene control by
food operators to ensure food safety and quality is assured.
Additionally Plan, control and implement programs related to public
health services, including vectors control such as fogging along with
health departments across the middle of the leeks. Play an effective
role in terms of getting private agencies participation, NGO, CBO
and mainland citizens in the affairs of public health services and
veterinary services. There are also activities to collect garbage from
residential homes that waste can be disposed of properly as on the
run from house to house. Then, collecting conducted on alternate
days all garbage must be placed in plastic bags and tied tightly
before it is put into barrels. Trash cans can be placed in front of or
behind the house to make it easier for workers to empty, according
to the regulations stipulated in the Law on the Uniform Building
1974 to ensure the building is safe for occupancy and ventilation
and adequate lighting for a building.

36

CONCLUSIONS
In a nutshell, all of the operational areas above have important links with health
department. They require cooperation with different department or agencies to
perform tasks or duties. Some departments play an important role and participates in
an investigation depends on the size and scope of the outbreak. Sometimes one
department starts an investigation and then calls on others as more illnesses are
reported across country or state lines. The operation area report has data relating to
activities involving government departments, services, private services and
organizations concerning the health districts directly or indirectly. The operating result
expected in the area can be a source of reference and tool to add to our knowledge and
certain parties to use in helping plan activities successfully.

37

RECOMMENDATION
There are several thing that need to be improve in order to get the
information regarding this task and to ease the way to do this task.
First of all, we have to identify where are the place that need to go
first. As we only have three days to settle down this task. We also
must know the facilities and infrastructure here. We have to makes
a plan first before go there. So, we decide to go to the nearby place
first as at that time we dont have transport. So, we took taxi to go
there. For the second day, we have problem at Tenaga Nasional
Berhad and Telekom Malaysia Berhad. It is because we wait there for
almost one hour but then, they said they dont have staff to explain
us about mission, vision and function of the organization. So, we
take the initiatives to find all the data in their official website.
Actually, they should provide their staff in administrative unit in
order to explain anything to the student that comes.

We also have to ask nearby residents where the certain place

that we dont know. Then, they gives us the direction to go there.
There are also some private agencies that did not give cooperation
when we ask about their agencies. Other than that, there are also
some agencies that claimed that they did not get the permission
letter. Some of them scold us, and do not give any information
regarding their agencies. So, its quite challenging for us to adapt it
because it is the new place for us that we dont used to be. For
those agencies that did not give cooperation, at least they should
provide some pamphlets or article so that we still can get the
38

information at their agencies. Last but not least, all agencies should
give their cooperation to us in order to ease this task to be
completed.

REFERENCES
Seberang Perai Municipal Council (2013, Mac 26) History of MPSP.
Retrieved July 10, 2015, from Seberang Perai Municipal Council
Official
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JabatanKemajuanMasyarakat

(2015,

September

9)

Misi,

VisidanObjektif.Retrieved July 10, 2015, from Laman Rasmi

Jabatan

Kemajuan

Masyarakat:

http://www.kemas.gov.my/index.php/my/info-korporat/misi-visidan-objektif
Perbadanan Bekalan Air Pulau Pinang (n.d.) Vision and Mission.
Retrieved July 10, 2015, from Perbadanan Bekalan Air Pulau
Pinang: http://www.pba.com.my/?page_id=494.
Jabatan Pertanian Negeri Pulau Pinang (n.d) Mission and Vision.
Retrieved July 10, 2015, from Jabatan Pertanian Negeri Pulau
Pinang

Official

sites:

http://jpn.penang.gov.my/index.php/en/mengenai-kami/misidan-visi.
39

Jabatan Pertanian Negeri Pulau Pinang (n.d.) Objectives and

functions. Retrieved July 10, 2015, from Jabatan Pertanian
Negeri

Pulau

Pinang

Official

sites:

http://jpn.penang.gov.my/index.php/en/mengenai-kami/objektifdan-fungsi-jabatan.
Fire and Rescue Department of Malaysia (2014, July 24) Vission and
Mission. Retrieved July 10, 2015, from Fire and Rescue
Department

of

Malaysia

Official

sites:

http://www.bomba.gov.my/english.php.
Fire and Rescue Department of Malaysia (2014, July 24). Objective
and functionRetrieved July 10, 2015, from Fire and Rescue
Department

of

Malaysia

Official

sites:http://www.bomba.gov.my/english.php/pages/view/38.
Indah Water Konsortium (2015). Mission and Vision. Retrieved on 7th
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from Official Website of Indah Water Konsortium sites:

http://www.iwk.com.my/v/home/home

JabatanPerkhidmatanVeterinar (2015), Mission and Vision. Retrieved

on 7th July

2015 from Official Website of Jabatan Perkhidmatan

Veterinar sites:
http://www.dvs.gov.my/
Central Seberang Perai District and Land Office (2012), Mission,
Vision and Function. Retrieved on 7th July 2015 from Official Website
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Seberang

Perai

District

and

Land

Office

sites:

http://spt.penang.gov.my/index.php/en/
National Solid

Waste Management

JPSPN.Retrieved on

8th

July

(2015).

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from

PengenalanKepada
Official

National Solid Waste Management sites:

http://jpspn.kpkt.gov.my/index.php/pages/view/37
40

Website

of

Majlis seberang perai tengah (2015, Jun 10), Misi dan visi. Retrieved
on 9th September 2015 from official website of sites Majlis
seberang perai tengah:
http://www3.mpsp.gov.my/index.php/en/,
Portal rasmi pejabat pelajaran daerah (2015, Jun 10), Pejabat
pelajaran daerah. Retrieved on 7th July 2015 from website
Portal rasmi pejabat pelajaran daerah: http://epengurusanppdsps.blogspot.my/.
Latar Belakang Telekom Malaysia (2015, Jun 10), Misi Dan Visi.
Retrieved on 7th July 2015 from website Telekom Malaysia:
http://www.scribd.com/doc/48875184/ LATAR-BELAKANGTELEKOM-MALAYSIA#scribd
Tenaga Nasional Berhad (2015), Board charter. Retrieved on 9th July
2015 from Official website of Tenaga Nasional Berhad
sites:http://www.tnb.com.my/about-tnb/board-charter.html
Kementerian Kesihatan Malaysia, Mission and Vission Retrieved on
9th July 2015 from Official website of Ministry of Health
sites:

http://www.moh.gov.my/index.php/pages/view/1006

9.8.2015 9.8.2015
Department of Meteorology, Mission and Vision. Retrieved on

9th

July 2015 from Official website Department of Meteorology

sites: http://www.met.gov.my/index.php?
option=com_content&task=view&id=100&Itemid=300&lan
g=malay
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.Retrieved on 9th July 2015 from official website Department
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41

Jabatan Alam Sekitar Negeri Pulau Pinang (2015) (n.d) .Vision and
Mission. Retrieved on 5th July 2015 from official website
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Sumber

Asli

Dan

Alam

Sekitar

http://www.foursquare.my/

Polis Diraja Malaysia Seberang Perai Tengah (2015) (n.d) . Retrieved

on 5th July 2015 Official Website of Polis Diraja Malaysia
Seberang Perai Tengah http://www.malaysiacentral.com/
Pos Malaysia (2015) (n.d) . Retrieved on 5th July 2015 Official
Website of Pos Malaysia http://www.pos.com.my
Pejabat RELA Negeri & Daerah (2015), Retrieved on 5th July 2015
Official Website http://www.rela.gov.my

APPENDICES

42

43

44