Page | 1

Question 1: Identify a product (or service) and describe this product

with respect to the six different quality perspectives (transcendent,
product, value, user, manufacturing, and customer).
Answer: As I have worked in a company named Hoerbiger in USA as well as back in
INDIA so I will be choosing a its product as compressor valves
Transcendent: It has its transcendence in the design of spring crushing
technology, systematical analysis of chemical reaction, many dynamic study takes
place during each simulations, firstly the valve is tested in the Hoerbiger
compressors and Hoerbiger standard materials are used for making the valves
depending upon its application. All these qualities make the valve transcendent and
also increases its life.
Product: In this part the product quality depends on the various small parts
integrated together. If the product is derivated in small parts then the valve
tightness is critical, top-quality coating is provided on the valve to make it rust free
and increases its life, a good sealing property helps the valve to use it in critical
areas. Also a good care of the valve is taken while delivering the valve to the
customer with a good packing practices. Thus in all a good market research is done
in order to understand the customers need and as per those needs the product is
designed.
Value: Hoerbiger valves makes a best value of the money as it has compact design,
leakage free design, high degree of standardization, corrosion resistant material is
used, using advance materials to add value to the product, good design of the valve
limits the gases released during transportation, extraction etc., huge cultural
diversity helps for finding the solutions to the design problems and helps adding

Advance quality management|Akshay S. Darekar

Page | 2
value to the product. Also Hoerbiger has many service centers around the globe for
adding value to their products. Hoerbiger maintains to complete a particular order
without extending the due dates.
User: As Hoerbiger valves have lots of varieties based on the application for
example CE valves, CX valves, CX valves etc. all valves are based on the application
and the surrounding in which they will be used. The way the valves are packed
together so that there is no damage to the valve during the transportation which
increases the life of the valve as well as the value. It also ensures that the valve are
in compliance with the environment. These valves provides an option for regulating
the flow at the user end.
Manufacturing: This part mainly deals with the conformance to the standard so
the Hoerbiger valves have such quality that the method and the final output of the
valve is kept standard anywhere around the globe and the same quality is
maintained. These valves have same standards maintained all over the globe for
example if the tolerance for the material is plus minus 0.05 then the value is made
sure that it lies within the limit.
Customer: In Hoerbiger customers are considered as the fundamental for its
progress. The company pays a high attention to the customer needs and provides
services to the customer. It has its own Quick Response Cell (QRC) so that if at all
there is any high demand the QRC plays a vital role in meeting the orders within the
due dates to satisfy the customers.

Advance quality management|Akshay S. Darekar

Page | 3

Question 2: You are a manager of a manufacturing company who is

looking to increase the level of quality across your enterprise. In
your opinion, what are the 5 most important of Demings 14 Points
to successfully increase quality? Please list these 5 Points in order
of importance (to you) and justify this list.
Answer:
1. Create a constant purpose toward improvement:
This point encourages to plan for quality on a long term basis. It also helps to
prepare the management for future challenges and changes. This will create
a healthy atmosphere around my shop floor that all the employers will try to
maintain a constant quality. This will also help my workers to stay
competitive and they will try to maintain the quality at its best.
2. Stop depending on inspections.
This principle will help me to make my operators more responsible and will
overall increase the quality of the end product. Also it will help me to cut
down my cost on waste material as the material wasted will be low. This will
also provoke the thinking of my operators to know that what corrective
action should be done to avoid the possible errors.

Advance quality management|Akshay S. Darekar

Page | 4

3. End the practice of awarding business on price tag alone.

I will maintain this rule strictly because my supplier will know what I need
and if I vary my suppliers that will impact my quality ultimately. So keeping
only one supplier will help me to maintain my quality at the initial stages and
thus the quality will be maintained till the end.

4. Institute modern methods of training on the job.

This rule will also be very helpful for my organization because this will help
me to maintain a good practice of quality among the shop floor. Due to
training provided to the operators they will be more productive and would be
able to maintain the quality.
5. Break down barriers between staff areas.
This rule will also be very important to my organization because it will help
all my departments to work concurrently. This will ultimately be a team work
which will eventually go to a better quality assurance management.

Advance quality management|Akshay S. Darekar