Customer Service Point (CSP) KYC

SUBMISSION & Approval process

Prepared by- Vinod Dwivedi

Date : 28th August 2014
1

Table of Contents
Sr.
No.

Particulars

Page
Number

1.

Objective

2.

Introduction

3.

KYC submission & Approval process

5-6

4.

Annexure I -List of KYC documents

5.

CSP Registration Form

8-9

6.

CSP Declaration/Undertaking

10

OBJECTIVE
This document is prepared for the reference of Business Correspondent (BC)
of bank carrying/intend to carry Domestic Remittance Business (DMT)
through appointing Customer Service Points (CSPs). This document will
guide and make BC acquainted of CSP KYC submission and approval
process of Bank.

INTRODUCTION
The frontline where the actual transactions take place in the remittance
market are typically small shops, often running several other business in
parallel example groceries, ticketing, mobile recharge etc. These shops
providing remittance facility are referred to as Customer Service Points
(CSPs). They are either family run or manned by an individual often referred
to as the retailer or the BC agent. As these outlets act as the face of the
bank for the customer it is essential that enough due diligence is done to
ensure that the customer has a smooth and fulfilling experience. These
outlets/individuals are appointed by the BC and the bank has limited control
on the appointment of individual CSPs, hence it is the banks responsibility
to set standards and guidelines that the BC should adhere to while appointing
these CSPs. This document will throw light on approval and submission
process of CSP KYC documents.

KYC Submission And Approval Process

BC will be registered as Business Correspondent (BC) on Banks
system (Transaction Engine). Upon registration on the system, a system
generated link will be sent to BC at their register E-mail ID to upload
CSP details.
Post completion of shortlisting process of CSP, BC has to
Get CSP registration form filled.
Collect Know Your Customer (KYC) documents and
Obtain undertaking/declaration of CSP.
BC has to conduct OSV (Original Seen & Verified) of KYC documents
and certify same by affixing rubber stamp on the documents.
For approval, BC has to share CSP details and upload scanned copy of
above collected documents on Banks system. A system generated login
credential and link to upload CSP documents will be shared to BC.
On submission of above details on Banks system, system will generate
10 digits BC Agent ID for each CSP. This BC Agent ID will act as
common reference point in Bank and BC system and will be used for all
future communication.
Upon successful submission of above details on Banks system, BC have
to intimate operation team of bank through E-mail on below mail Ids for
approval.
fiops@rblbank.com
amit.vagal@rblbank.com

 Bank will conduct its internal verification and check on uploaded

documents of CSP and approve/decline the CSP as case may be. TAT for
approval of CSP is 24 working hours from the time of intimation mail.
Status of CSP approval/rejection will be updated on system.
Once CSP is approved on system, it can be activated as RBL cash point.
BC has to preserve physical copies of all CSP KYC documents,
registration form and CSP declaration in safe custody and must be
produced to bank on demand.

Annexure 1
CSP needs to submit following KYC documents:
At a minimum, Resident Individuals needs to provide Proof of Identity, Proof of
residence and photograph. PAN card or Form 60 /61 is a must for all customers.
Proof of
Identity

Proof of
Address

Yes
Yes

Yes
Yes

Yes

Yes

The letter issued by the Unique Identification Authority of

India (UIDAI) containing details of name, address and
Aadhaar number

Yes

Yes

Job cards issued by NREGA duly signed by an officer of

the State Government

Yes

Yes

Yes
Yes

No
Yes (If
address
available)

Yes

Yes

No

Yes

No

Yes

No

Yes

No

Yes

Sr. No

Document

1
2

Valid Driving License

Valid Passport
the Voters Identity Card issued by Election Commission of
India

6
7

The Permanent Account Number (PAN) Card

Identity card with applicant's Photograph issued by
Central/State Government Departments,
Statutory/Regulatory Authorities,
Public Sector Undertakings,
Scheduled Commercial Banks,
Public Financial Institutions

11

Letter issued by a gazetted officer, with a duly attested

photograph of the person;
Utility Bill (Electricity /Telephone/Mobile (original bill)
/Piped Gas/Broadband/Gas Connection Book/Water Bill
issued by Municipality) (not more than 3 months old )
Bank statements (including passbooks) for any Savings /
Current account/ Loan account/ Credit card / DP account.
Not more than 3 months old with one customer Initiated
transaction.
Registered Sale Deed / Index II

12

Registered Leave & License Agreement#

8
9

10

BANK LOGO

BC LOGO

CUSTOMER SERVICE POINT (CSP) REGISTRATION FORM

CSP Code:

Applicants recent
Photograph
Nearest RBL Branch: _____________________

A) APPLICANT INFORMATION
1.

Name of Applicant:
______________________________________________________________________________

2.

Gender

Male

Education: ________________________

Female

DOB: _______________________________

3.

Name of the Establishment:

______________________________________________________________________________

4.

Outlet Address:
______________________________________________________________________________
Landmark: ______________________ City: _________________ State: ____________________
PIN_________ Tel no: ______________ Mobile number _____________ E-mail _____________
Rented/Owned:______________________ Years in Location: ____________________________

5.

Residential address:
______________________________________________________________________________
Landmark:____________________

City:________________

State:__________________

PIN____________ Tel no: _____________ Mobile number ______________ E-mail __________

Rented/Owned:______________________ Years in Location: ____________________________
6.

Reference 1: ( Name, Address, Contact Details)

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

7.

Reference2: (Name, Address, Contact Details)

8

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
8.

Business Information:
Description of services at present Outlet: ____________________________________________
Applicant PAN no.__________________ No. of people working at outlet: __________________
Nearest Bank name: ________________________ Location: _____________________________
Operating Hours: _____________________ Weekly off:_________________________________
If you are having similar Arrangement with any other Bank, Society or BC please provide
relevant
details:________________________________________________________________________
______________________________________________________________________________

9.

PAN No ( or form 60 if PAN not available):____________________________________________

10. Banking information

A/c with bank_____________________________

A/c type ___________________________

A/c No:__________________________________

IFSC Code __________________________

B) KYC DOCUMENTS( submit self-attested documentation proof for one of each of three
below)
Identity Proof
Passport
PAN Card
Voter ID Card
Adhaar Card
Driving License
Other (Specify)

Address Proof
Passport
Voter ID Card
Adhaar Card
Latest Bank statement
Latest Electricity Bill
Diving License
Other (Specify)

Signature Proof
Passport
PAN Card
Driving License
Bank attested signature
Other (Specify)

Declaration:
I ________________________________ hereby declared that all the statements made by me in this
application form are true and complete to the best of my knowledge.

Applicants signature (with seal)

Authorized signatory (BC)

Name : ___________________

Name: _________________

Date : ___________________

Date : __________________
9

I /We request you to appoint me/us to act as a Business Facilitator/ Business Correspondent for a
period of one year from ________to _______in the location of
Declarations
I am hereby submitting following declarations as an applicant of Business Correspondent Agent of
Ratnakar Bank Ltd.

I.
II.
III.

IV.

V.
VI.
VII.

I have not been found/pronounced to be of unsound mind by any competent authority and
declared/adjudicated as insolvent by any competent court;
I have not been found guilty of any criminal offence by any court of competent jurisdiction;
I have not been found guilty of or to have knowingly participated in or connived at any
fraud, dishonesty or misrepresentation against a banker or an insured in the course of any
judicial proceeding relating to any bank or in the course of an investigation of the affairs of a
Banker.
I have not violated the code of conduct specified of any bank or declared a wilful defaulter
by any bank or/financial institution. I promise not to share the customer details with
others and use only for the purpose of canvassing business of The Ratnakar Bank Limited.
The Ratnakar Bank Limited Business Facilitator/Business Correspondent scheme has been
read by me and I/We accept the same as binding upon me.
I hereby declare that all the information provided is correct to the best of my/our knowledge
and belief.
I understand that my application is liable to be rejected if it does not satisfy internal
verification of Bank as per the Bank norms.

Yours faithfully,

Signature of the Applicant

Name:

Date:

Place:

FOR CORPORATE BC'S USE

1. Applicant(s) interviewed for the purpose of approving the applicant(s) to act as Business
Facilitator/Business Correspondent on .........................................................................................
2. Particulars of identification verified with the originals and copies obtained (As per Banks KYC
policy)
3. Recommendation
Signature of the BC Official
Name
Designation.
Employee ID No.
10