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RE: EB Docket No. 06-36 2015 CPNI Certification Filing for Wiphonica Technologies Inc.
Form 499 Filer ID Number: 828415
Dear Ms.Dortch,
In accordance with FCC's CPNI rules set forth in EB Docket No. 06-36, and pursuant to 47 C.F.R.
64.2001 et seq. please find attached, Wiphonica Technologies Inc.s compliance certificate for
the calendar year 2015 including:
Please include this Certification in EB Docket No.06-36. If you have any questions about this
filing, please contact me at 847-660-6710 or jignasa@wiphonica.com.
Sincerely,
Jignasa K.Patel
Principal
Wiphonica Technologies Inc.
1208 Woodlands Creek Way, Apex, NC, 27502
T: (847) 660-6710, (646) 998-0001
Wiphonica Technologies Inc.(or "WTI") has policies, procedures and practices in place
to comply with the FCC's rules pertaining to use, disclosure and access to customer
proprietary network information ("CPNI") set forth in EB Docket No. 06-36, pursuant
to 47 C.F.R. 64.2001 et seq. to safeguard its customers CPNI, including call detail
information from improper use or disclosure by employees and to discover and protect
against attempts by third parties to gain unauthorized access to customer CPNI.
WTI does not use or permit access to CPNI to market any services that are not within
the category of service that WTI provides to customers. WTI may use CPNI to market
service offerings within the same categories of service to which the customer already
subscribes and has trained its personnel that they are not to use CPNI for other
marketing purposes. If WTI elects to use CPNI in a manner that does require customer
approval, it will follow the applicable rules, including the institution of operational
procedures to ensure that notification is provided and appropriate customer approval
is obtained before CPNI is used or disclosed.
WTI does not disclose CPNI to any unauthorized agents, affiliates, joint venture
partners or independent contractors, nor does it use CPNI to identify or track
customers who call competing providers. WTI only releases or discloses customers
CPNI for the express limited purpose of initiating, rendering, billing and/or collecting
for services rendered by WTI. In such cases, disclosure is made only pursuant to a
written and binding service agreement that includes terms governing the permitted
uses, as well as the confidentiality and safeguarding of CPNI.
WTI does not disclose or provide CPNI to third parties, unless the request is made
pursuant to a valid court order, or other legal notices.
WTI ensures that all access to CPNI is approved by a supervisor with knowledge of
the FCC's CPNI requirements and has instituted training procedures and a
corresponding disciplinary process to ensure that its personnel understand and
comply with restrictions regarding the use and disclosure of, and access to CPNI.
WTI does not disclose CPNI over the telephone in response to a customer-initiated
telephone inquiry, unless: (1) the customer can provide reasonable identification as a
proof of authorized personnel and his/her affiliation with the customer as per the
written agreement between WTI & the customer (2) the customer can provide the call
detail information that is the subject of the inquiry without the assistance of a customer
service representative; or (2) WTI calls the customer back at the telephone number of
record either in response to a customer inquiry via telephone, email or by mailing the
call detail information to the customers address of record.
WTI maintains records of customer approval and disapproval for use of CPNI in a
readily available location that is consulted on an as needed basis.
WTI, on an ongoing basis, reviews changes in law affecting CPNI, and updates and
trains company personnel accordingly.
If a breach of CPNI occurs, WTI will provide electronic notification of the breach to the
U.S.Secret Service and the FBI within seven (7) days. WTI will also notify customer
after seven (7) more days unless there is a risk of immediate and irreparable harm to
the customer in which case WTI will notify the customer immediately. WTI will keep
records of discovered breaches for at least two (2) years.
WTI has not developed at this point any information with respect to the processes
pretexters are using to attempt to access CPNI.
Jignasa K.Patel
Principal
Wiphonica Technologies Inc.
1208 Woodlands Creek Way, Apex, NC, 27502
T: (847) 660-6710, (646) 998-0001