JULIE VINSON

Phone: 404.431.3471
Email: jcvinson38@gmail.com

Sugar Hill, GA 30518

Technical Support Specialist

A top performing Technical Support Specialist with over 18 years of healthcare industry experience.
Bilingual in English and Mandarin Chinese.

Areas of Expertise

Problem Solving
Data Management
Data Analysis
Equipment Calibration

Time Management
Communications
Troubleshooting
Effective Environment

Lab Testing
Lab Policy & Procedure
Medical Teamwork
Biohazard Safety

Key Skills Assessment

DATA ANALYSIS Systematically applies statistical and logical techniques in order to illustrate, condense, and
effectively evaluate data.

QUALITY ASSURANCE Successfully maintain desired level of quality by proactively attending to every stage of every
process.

Professional Experience
IMMUCOR INC.
TECHNICAL SUPPORT SPECIALIST

Maximize capabilities by studying applications and making recommendations for best practices.
Mentor and train team members on how to best follow departmental policies and procedures.
Developed and implemented impressive troubleshooting tools for the Galileo NEO instrument.
Use NTR support program and provide expert remote troubleshooting for automated instruments.
Document cases and complaints in an accurate and effective manner in order to mitigate risk.
Coordinate best use of equipment by training users, communicating instructions effectively and efficiently.

CSI LABS
MEDICAL LAB TECHNICIAN

May 2006 Dec 2006

Prepared slides with peripheral blood, bone marrow, and tissue specimens for microscopic exam.
Manually stained slides using Wright-Giemsa stain.
Performed hemacytometer counts on diluted blood and tissue samples to determine proper dilution of aliquots
for sample analysis on the flow cytometer.
Performed general maintenance and QC on the Beckman Coulter Cytomics FC 500 flow cytometer; ran samples on
the flow cytometer.
Performed gating and interpretation of histograms to record percentage of CD markets on cells including T-cells,
B-cells, myeloid, and plasma cells.
Successfully processed and reviewed reports to clients.

METAMETRIX LABORATORIES INC.

LABORATORY TECHNICIAN

Dec 2006 Present

Nov 2001 Apr 2006

Examined data in order to evaluate, analyze, and select the best processes and procedures for moving forward.
Excelled as the primary operator of the Roche Cobas Mira Plus analyzer.
Successfully performed CAP surveys, biannual validations.
Prepped blood samples for testing on the Waters LC/MS/MS, urine samples for the Agilent GC-MS, and hair
samples for the Perkin Elmer ICP-MS.
Troubleshot breakdowns while maintaining supplies and performing preventative maintenance.

Julie Vinson

Resume, Page 2

THE MEDICAL CENTER OF CENTRAL GEORGIA

MEDICAL LABORATORY TECHNICIAN II

Jun 1997 Apr 2001

Key player in working on the Abbott Axsym, Abbott TDX/FLX, Beckman LX20, Hitachi Elecsys 2010, Ciba Corning
blood gas instruments, Omni AVL blood gas analyzer, osmometer, and chloridometer.
Gained impressive experience in serology and microbiology while working on the Dade and Baxter Microscan
Walkaway, and the bioMerieux Vidas instrument.

Technical Skills
Microsoft Office, Microsoft Outlook, Windows XP, Windows 7

Education and Certification

Bachelor of Science, Genetics, The University of Georgia, Athens, GA
Medical Laboratory Technician, American Society for Clinical Pathology