HARMONY WOOD

EMAIL: woodharmony@hotmail.com | PHONE: 425-443-0184 | Linked Profile

IT PROGRAM/PROJECT MANAGEMENT, BUSINESS SYSTEMS ANALYST & BUSINESS INTELLIGENCE

Knowledgeable, disciplined, and highly motivated IT PM & Delivery Manager/Business Systems Analyst who is able to play a key role
in analyzing and developing creative solutions, producing business methodologies, and implementing systematic strategies to
improve business processes. Experienced in supporting ecommerce, leading cross group collaboration, enabling partner readiness
onboarding, and taking part in User Interface design and maintenance.

BACKGROUND & CORE COMPETENCIES

Business Systems Analytics & Process Improvement
Enable change across various departments and Business Units by defining business & functional requirements to recommend
solutions that deliver value to stakeholders by identifying workstream(s) that would benefit from process standardization and
optimization
Identify and define solutions that will maximize the value delivered through systems analysis to improve the business
Work across all levels of the organization to contribute and provide support by defining strategy, to enable a more stabilized
enterprise architecture by taking on a leadership role to assist in defining goals and requirements for programs and projects
supporting continuous business systems improvement by optimizing technology and process implementation
Leverage my PM background/experience to act as a guide and lead the business through unknown or unmapped territory, to get it
to its desired destination
Meet with Department Executives and Work Group Leads to better understand their teams structure and key interaction across
the business to identify new opportunities and optimize pre-existing processes to improve the way business is conducted and
create a plan of action
SOA Systems Integration, Design & Strategy Implementation
Improve Enterprise Management System architecture & design by removing siloed workstream activities and processes to optimize
cross-group collaboration and initiatives through business systems integration
Inject IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure
team, guidance, facilitation, contribution, impact assessments, and alignment reviews
Provide UI demonstrations and presentations across various business groups to encourage and support the adoption of past,
present and future business methodologies and initiatives
Program & Project Management
Manage complex BI/DW deployment programs, facilitating acquisition of business requirements
Prepare design specifications, develop reporting and analytics, test and manage user adoption
Lead project team and work with business groups and coordinate with third-party development team(s) on engineering,
programming solutions and professional service activities needs and tasks
Collaborate with business partners to find alternatives and solutions to business challenges while developing and managing overall
planning, execution and delivery of projects by leveraging and redefining best practices
Technical Journalist Author and Editor

CORE COMPETENCIES
Analyze business requirements and prepare feasibility study
reports
ETL design and process mapping to standard product
functionality & gap-fit analysis
Support product setup, custom solution testing &
partner/customer training

Well conversant with both functional & technical

environments
Collect, review and publish program/portfolio status with
regard to resources, schedule, stakeholder expectations &
requirements

SKILLS & SOFTWARE KNOWLEDGE

MS Office Suite (Word, Excel, PowerPoint, Outlook, Access,
Publisher, Visio, Project, OneNote), Windows 10/8/7/Vista/XP
SharePoint/SharePoint Designer 2010/2013, InfoPath
AutoCAD, CRM, EMS, ERP, eGRC RSA Archer & IRM

BI Dev Studio, eGRC RSA Archer, Visual Studio Pro

SharePoint/SharePoint Designer 2010/2013, InfoPath
SQL, HTML, XHTML, JavaScript, C#

PROFESSIONAL EXPERIENCE
IT Security Delivery PM & Business Systems Analyst

December 2014-Present

Avanade (Consultant Launch Consulting Group LLC)

Seattle, WA/Remote
Interface between ITS resources and business units to ensure seamless delivery of all project/program related work

Define and document business processes and requirements by managing project development and delivery of IT Solutions

Coordinate the completion of security assessment process business partner/vendor and the ITS Security Team.

Develop, implement and maintain change management process plan and initiatives to support end user-training programs

Lead numerous cross-functional business groups and stakeholders simultaneously to bring change to Avanade through the analysis,
design and implementation of business processes that drive ITS functions and services by identifying gaps in current cross-group
initiatives and work streams
Act as an advocate on behalf of Avanade to ensure IT Security services are maintained within defined SLA
Continuous improvement in application support through education of the help desk, up-to-date documentation on Help site, and
community support
Coordinate the development of ITS business cases garnering input from the business (aligned to strategic needs) and the delivery and
infrastructure groups to understand scope

Enterprise Channel Operations Program Manager - Business Systems Analyst

June 2014-December 2014

Microsoft (Consultant BlueHawk Consulting)

Redmond, WA/Remote
Provide overall program and project management services, including project planning, tracking, scheduling, and reporting

Key participant in gathering requirements for process improvements and defining workflows for Commercial Order Desk business to
support new products and services

Collaborate with business partners to find alternatives and solutions to business challenges while developing and managing overall
planning, execution and delivery of projects by leveraging and redefining best practices

Balance requirements with constraints to ensure that the value of project(s) are realized

Track project status, manage and escalate project issues and risks as appropriate

Create and maintain a cohesive, coordinated plan to deliver solutions that meet stakeholders priorities and business requirements

Development, management, and analysis of processes (and process libraries) supporting order-to-cash fulfillment engines

Creation of professionally-looking outlook-based communications in which MS Excel data and other reports are utilized as inputs

Build monthly PPT-based business reviews that integrate Excel reports to articulate business intelligent analyses

Program/Project Manager - Business Systems Analyst

August 2013-June 2014

Microsoft (Consultant ProjectLine Services Inc.)

Seattle, WA/Remote
Manage the end to end process and its associated deliverables to generate a successful outcome by implementing a Shared Service Desk
Strategy across the US M&O department at Microsoft. The core strategic services will be leveraged through the use of one portal to access a
variety of systems to:

Track the design, development, implementation, & delivery of multiple projects to ensure all teams involved are aware of top level
priorities and tasks. Identify and manage key project milestones while delivering on critical success measures

Design and execute strong project communication plans to various levels of management via various communication vehicles; including
executive communications

Drive in-person and virtual project team mtgs; be on point for notes, tracking meeting minutes, following-up and ensuring identified
action items fall within project plan scope, schedule and within budget

Perform cost-benefit financial analysis, risk mitigation, resource planning, and lead facilitation of efficient decision-making processes

Negotiation of program options between senior executives; drive the selection of pragmatic solutions to meet customer & program
needs and identify tasks for multiple processes and map these tasks to workflows

Work independently across the Central Marketing Department to collect business requirements in alignment with the Shared Service
Desking Strategy and provide supporting documentation including project plans in MS Project, Visio workflows and manage multiple
SharePoint infrastructures/portals

Partner Sales Exchange (PSX) Platform Support & Onboarding Readiness

Microsoft (Consultant ProjectLine Services Inc.)

March 2013-August 2013

Seattle, WA/Remote

Key contact for Partners and Partner Account Managers to assist with Partner onboarding readiness, PSX platform support and data
management. Communicated with individual LARs, BDMs, Partners, and field account teams to ensure a high level of customer service and
maintain existing business relationships.

Initiated and completed the PSX registration process for new users and created partner contact records upon request.

Created customized weekly reports to review current numbers and records as well as forecast volumes, analyze team productivity, and
process improvement opportunities.

Assisted Partners conduct research to identify root cause for issues related to PSX and CRM data.

Worked with the DMO to update various pieces associated with Partner Generated and Microsoft Generated Opportunitys including
changing ownership when there is a Lead PAM transfer, adjusting Sales Stages to provide visibility to Partners, and conducting research
to assist Partners identify PSX platform related issues.

Completed customer match and customer account creation requests for designated CA fully managed LSI and NSI Partners.

User Acceptance Testing (UAT) Project Manager

September 2012-Feruary 2013

Bellevue, WA/Remote

Microsoft (Consultant ProjectLine Services Inc.)

Responsible and accountable for coordinating management of multiple related projects directed toward strategic business and other
organizational objectives working to build credibility, establish rapport, and maintain communication with key stakeholders across multiple
levels, including those external to the organization.

Establish a strategy of continuous risk management that enables proactive decisions and actions by creating an environment to support
project teams and enable appropriate risk visibility across all project groups.

Maintain continuous alignment of program/portfolio scope with strategic business objectives, and make recommendations to modify the
program/portfolio to enhance effectiveness toward business results or strategic intent.

Assist with overall Program/Portfolio Plan; including dependencies between subsidiary project plans, based on nature, complexity, size
and risk of program/portfolio and have large involvement of the program/portfolio roadmap or timeline.

Collect, review and publish program/portfolio status with regard to resources, schedule, stakeholder expectations & requirements, and
features that influence program/portfolio performance and completion.

Leverage established policies, processes and tools appropriate Knowledge Management use and reuse. Ensure that lessons learned are
collected throughout the program/portfolio lifecycle for appropriate close-out.

Project Coordinator/Business Administration & Management

May 2011-September 2012

Issaquah, WA

Microsoft (Consultant CoreStaff Services)

Execute & deliver scheduled business reports, track & report on entire organization's current & future budget.

Develop SQL scripts/stored procedure to generate reports from complex database structures. Data import/export to infrastructure,
develop reporting services, and generate pivot tables for reports.

Business/IT Administrator & Team Support

September 2010-March 2011

Redmond, WA

Microsoft (Consultant Act-1 Group)

Maintain various SharePoint sites that are referenced and used by team members on a daily basis and set up new employees via
HeadTrax; assist new employees with NEO process, prepare their PC, & assign their alias.

Reconcile expense reports, ensuring timely processing approvals, initiated re-prioritization, changing direction in response to
unpredictable situations. Required excellent written/oral communication, problem solving, and PM skills.

IT Administrator/\ & Networking Assistant

March 2009-September 2010

TranspoGroup Engineering Firm

Kirkland, WA
Promoted from Networking Assistant to IT Administrator: Update and maintain company servers and networks, provide tech support,
database maintenance, as well as software and operating system installations

Bank Teller/Customer Service

The Bank of Washington

June 2008-March 2009

Issaquah, WA

EDUCATION
University of Phoenix

July 2010-July 2012

B.S., Bachelor of Computer Science (BSIT) Major: Information Technology & Minor Business Systems Analytics
The BSIT program focused on the acquisition of theory and application of technical competencies associated with the information technology
profession. The courses provide fundamental knowledge in core technologies, such as systems analysis and design, programming, database
design, network architecture and administration, Web technologies and application development, implementation and maintenance.

Bellevue College

September 2007-July 2010

A.A., Information Technology w/ a focus in Business Intelligence

Eastlake High School

June 2007

General High school Diploma

CERTIFICATION
Bellevue College

July 2010-July 2012

Certified Business Intelligence Analyst

The Business Intelligence Analyst Certificate prepares course participants for entry and mid-level Business Intelligence (BI) positions in a
variety of industries. This certificate enabled me to use state-of the-art tools to design and create BI solutions by designing and developing
database reports, data warehouses and multi-dimensional databases. This certification also gave me skills using BI tools to analyze and report
on data in a BI environment, and serve as team members on business intelligence and data warehousing projects.
Certification Prerequisites
Database Report Developer Certificate of Achievement or equivalent skills & experience with software development, SQL and relational
databases.
Certification Outcomes
Certificate recipients possess the skills and abilities described below:
Implement a complex dimensional model by creating a data mart or a data warehouse that satisfies accepted practices
Create a multidimensional database using a data mart and/or a data warehouse as a data source
Create and manipulate advanced On Line Analytical Processing (OLAP) objects that satisfy stated requirements
Create complex reports using data from a multidimensional database that satisfy stated requirements
Design, create and apply Multi-Dimensional (MDX) queries against an OLAP cube
Design and create Data Mining models based on a business scenario