Professional Documents
Culture Documents
Situation
Communication roadblocks decreased staff efficiency Products
From the deep blue waters of the Pacific Ocean to the towering majesty of • MOTOTRBO™ XPR6500
portable radios
Haleakala, Maui has long been a dream vacation destination. Offering luxury
accommodations located on 40 acres, the resort’s many restaurants, swimming • MOTOTRBO™ XPR8300
pools, spa, and golf courses offer visitors staying in one of the more than 700 repeaters
guest rooms and suites endless choices for the vacation of a lifetime. Benefits
• Greater range
In addition to the resort, accommodations are also offered at its luxury vacation
condominiums situated on 20 acres adjacent to the main property. The condo • Improved audio clarity
property features 120 two-story villas in 20 buildings with attached garages, • Longer talk time
private elevators, and exclusive services along with full access to the resort’s • Rapid return on
amenities. investment
Looking for resolution to coverage problems
In January of 2009, the resort’s director of operations spoke with a Motorola
Channel Partner to discuss challenges they were experiencing with their existing
radio system, including coverage problems. Their current radio system did not
have the power to communicate across the two properties and there were dead
spots that created unreliable communications inside some of the buildings. The
audio clarity also wasn’t as good as expected.
Any of those issues can cause decreased staff productivity, delayed response,
and the potential for unhappy guests but through the discussion with the resort’s
director, the channel partner learned that the ongoing operational cost of their
existing solution was also a problem. Service fees were costing the resort up to
$120,000 a year.
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© Motorola, Inc. 2009