IAS P. T.

Workbook

By S.K. Mishra, IAS (Retd.) & Manoj K. Jha

DECISION MAKING

(a) Take help of a college teacher to improve

upon the language of your subordinates.
(b) Ask your subordinate to use dictionary to
choose appropriate words in their
communication.
(c) Personally draft all letters, circular and
different correspondences.

SC

(d) Personally review those communications

that have implications to common people.

4. A fifteen year old child has lost both of his

parents and has none to look after. It he is not
assisted, he will have to discontinue his
education. You are an administrative officer. If
the child approaches you for help you will....
(a) Arrange him a part time job in a business
establishment so that the child could take
care of himself and his study.
(b) Employ him in your own office and ask
him to continue his study.
(c) Keep him into your house and will bear all
of his expense.
(d) Ask an NGO to take care of him.

OR
E

1. Your senior officer has assigned you the work

of improving communication in your
organisation. Most of the latest circulars are
poorly drafted. You will....

GS

2. Village Panchayat finds several irregularities in

a wage employment scheme including under
payment, irregular payment, etc. In order to
solve the problem it should...
(a) Open bank account of individual
beneficiaries and avail on line payment
facility.
(b) Ensure every work to be measured well in
time and sufficient funds are available in
bank accounts and labours avail banking
facility.
(c) Both 'a' and 'b' above.
(d) None of the above.
3. In a town on main road there happens a
number of accidents regularly. In order to solve
the problem a senior police official should....
(a) Order for speed brakers almost every half
kilometer of road.
(b) Fix up speed limits for vehicles and
enforcing it.
(c) Warn the people to be vigilant and avoid
accidents.
(d) All the above.
IAS P.T. WORKBOOK

5. A house owner is not maintaing his house for

the last 10 yrs and the tenant finds so many
inconvenience. In fact the house owner wants
that under the given situation, tenant will vacate
the house. The tenant has no alternatives and
has to continue into the house. He should...
(a) Request once more to do the maintenance
work as per rent agreement.
(b) He should approach a civil court for
redressal of his grievances.
(c) Get the necessary maintenance done by
making suitable deductions from rent.
(d) Should continue to live as before.
6. There is a fair price shop dealer who is very
irregular in opening his shop. He also charges
a premium on various commodities. A
consumer should....
(a) Approach a Distt. Consumer Form for
redressal of his grievances.
(b) Meet an administrative officer who has
issued him the license of fair price shop
and make a formal complaint.
(c) Make an application before local Panchayat
for redressal.
(d) Warn the owner of fair price shop of serious
consequences.

7. There is an important project which has to be

completed definitely within a month. Before
assigning the specific responsibility, each
member has to receive a three day intensive
training for a particular discipline. You will....
(a) Train each of the member in two discipline.
(b) Train each of the member in one discipline
and a two day leave to relax.
(c) Besides training each of them, will go for
their health check up.
(d) Prefer on the job traning.

(c) Look only brighter side of the officer and

praise his work to boost his morale.
(d) Fix up responsibility on the other official
and direct your subordinate to be careful.
11. You have joined in a new organization which
has just been created. In order to run the
organization, certain things are quite essential,
hence you will......
(a) Immediately purchase a photocopies and a
fax machine.
(b) Purchase a vehicle, so that you could move
frequently according to demand.
(c) Appoint some office guards because
security of the office is very essential.
(d) Appoint a cashier cum accountant, because
this is extremely essential for running an
office.

OR
E

8. You have joined in an organization as chief

executive officer. The organization has been
created for industrial development of a
particular area. In order to motivate the
workforce and streamline the functioning of the
organization you will.....

(b) Advice your subordinate to devote

considerable time on office to set the things
in order.

(a) Train your workforce so that they could

understand some of the good techniques of
some of the key industries.
(b) Motivate your workers and officer to
priorities grievance redressal.

SC

(c) Take effective steps to develop key

infrastructure to facilitate industrial
development and ask your people to
facilitate the process.
(d) Look for corruption related issues.

GS

9. You are incharge of the marketing segment of

a public sector enterprise which manufactures
certain commodity for public use. In order to
boost the marketing, you will.....

(b) Make a formal complaint against him to

the chief of the organization.
(c) Closely watch him, take away his work
and assign him some insignificant work.

(a) Ensure that price of the commodity should

be reasonable and cheaper.

(d) Ignore him as nothing has happened.

(b) Give priority to customer care facility

including training your work force.
(c) Go for big advertisements including
advertisement through print and electronic
media.

13. You are a senior civil officer of a district and

has to address senior bank officers of the district
reiterating government commitment of
financing self employment schemes. The
meeting has been called in the back ground of
the very poor performance of the banks in this
regard. You will
(a) Request the bank officials to be considerate
enough to finance the pending cases
because the scheme relates to poverty
alleviation programme.

(d) Adopt the practice of wait and watch and

advice your subordinates to study the
market.
10. You have to inspect an office of your
subordinate, who is personally hard working
and sincere but little careless in the management
of his office. You should......
(a) Reprimand your subordinate officer
publicly to mend his way.
2

12. You are head of a raiding party that has been

assigned the work of raiding a business premises
of a private organization you notice that one of
your subordinate has developed some soft
attitude towards the businessman. You will....
(a) Reprimand him on the spot and ask him to
reform himself.

(b) Warn the bank official that govt. will take

stringent measure including punish those
whose performance will not be upto the
mark.
IAS P.T. WORKBOOK

(a) Allow the people to air their grievances by

setting fire the house.
(b) Shout the criminal to come out so that
people could ask him why he has
committed the crime.
(c) Resort to fire few rounds so that mob could
be dispersed and the criminal could be
taken into custody.
(d) Try to arrest few ring leaders who are
instigating the people.

17. There is a land dispute between two people,

one a very influential rich person and other a
very poor person. After a detailed hearing you
find equal merit on both sides. What will be
your course of action?

GS

SC

14. There is a serious flood in your district where

a large number of people have to be evacuated
and brought to safer place and provided with
flood relief. Your subordinate officials are doing
excellent job in mitigating the sufferings of the
people. You have decided to raise the morale
of your work force by
(a) Recommending to state govt. that once of
your officer should receive out of turn
promotion because he has done an
exemplary work.
(b) Of the ten such officers two of the officers
must get a cash prize of 5000=00 each from
the state govt.
(c) Half of your workforce must get a
commendation letter each for an out
standing achievement.
(d) None of the above.

16. An antisocial element is hiding himself in house

after committing a major crime. People of near
by area have encircled the house and want to
set fire the house to take revenge. You are a
police officer with a small contingent of armed
constables with you. You will

OR
E

(c) Suggest the bank officials that they should

strictly go by recommendation of the state
government officials and disburse the
money then and there.
(d) Reiterate government instructions in this
regard and tell that while district
administration will be happy to appreciate
the concerns of the banks, it is equally
important to finance the genuine claims of
the people.

15. You have called a peace committee meeting of

both communities in a particular police station
which has a very poor track record of
communal disturbances in the past. As an S.H.O
consider the various options.
1. You will allow both parties to openly air
their grievances against each other as
nothing ill will should remain in their mind.
2. You will request and solicit their cooperation
in maintaining communal harmony, but
warn also of the serious consequences if
any one tries to disturb the peace.
3. You will ask them to voluntarily give the
name of five criminal elements of their own
community, who might disturb the peace.
Select the correct code:
(a) Only 1
(b) Only 2
(c) Only 3
(d) All 1, 2 & 3
IAS P.T. WORKBOOK

(a) Decide the case in favour of influential

person, because he had been very friendly
to you.
(b) Decide the case in favour of poor person
because you feel it is always better to favour
an oppressed person.
(c) Ask from both of them, and if they both
agree, go for a lottery.

(d) Go for arbitration, which can satisfy both,

if the law permits.
18. There is a sensational case in town, where a
rich and an influential man has kidnapped the
daughter of a poor man. Media, civil society
etc are making a strong representation. As a
district police chief you will
(a) Constitute a special team for investigation
of the case and go for monitoring the case
on a day to day basis.
(b) Bring out an encounter specialist police
official and hand over the task to him to
eliminate the kidnapper to get a public
applause.
(c) Lead personally in the matter by raiding
the hideouts and arresting the kidnapper.
(d) Sound a red alert in the district and ask
the police officials to check every outgoing
and incoming vehicle.

what he proposes and say that with 'model

code of conduct' into operation, it is illegal
to influence the officials connected with
elections.
(d) Insure that the news should be leaked and
Minister should be put in a tight corner.
22. You are a senior administrative officer incharge
of civil supply in your district. There are serious
complaint of shortage of Kerosene oil in the
district. Kerosene oil is sold only through PDS
outlets. Most of the shop owners are connected
with the local MLA. You will
(a) Request the MLA to make the dealers
understand the gravity of the situation.
(b) With the help of other supply officials raid
some of the PDS premises and file criminal
cases against those that you find indulged
in illegal trade.

OR
E

19. A cabinet rank minister is taking a meeting of

group of officials where he had informally made
a direction that laptops purchased for education
promotion scheme should be distributed among
his partymen who have helped him to get him
elected. Rest of the officers are looking to you
because you happen to be senior most among
rest. You will
(a) Make a strong protest and ask your officers
not to agree what honourable Minister is
directing.
(b) Ask the minister if he could give a written
order to what he is orally directing.
(c) Make aware the honourable Minister about
the purpose of procurement of computer
and express your inability to comply in
absence of any other government
instruction.
(d) Make the news informally available to
media, so that misdeeds of honourable
Minister is leaked and he is embarrassed.

GS

SC

20. You are an administrative officer and have made

a field visit where villagers have made repeated
complaints regarding one of your subordinate
who asks money on behalf of your name. You
are seriously embarrassed by the allegations. You
will
(a) Call the employee and if he admits that he
has collected money in your name, ask him
to return the money to the people and warn
him so that he does not repeat this act in
the future.
(b) File a criminal case in the local P.S. under
preventions of corruption Act.
(c) Suspend him and seek an explanation for
initiating departmental proceeding.
(d) Get him transferred from the present
assignment.
21. You are an administrative officer and are
occupying a very important position in
conducting of elections. An important minister
of the state govt. is putting pressure on you to
help his party candidate during elections. You
will
(a) Make a formal complaint with Election
commission of India and seek its approval
for filling a criminal case.
(b) Contact the Election observer stationed in
your constituency and solicit his advice.
(c) Explain to the Minister your inability to
4

(c) Go for tightening of the vigilance

Committee and ask for extra quota of
Kerosene to bridge the gap of demand and
supply.

(d) Both 'b' and 'c' above.

23. In a crowded market place around 7.30 P.M.

there is a bomb blast. Many people are feared
to have been killed and/or seriously injured in
the blast. You are a senior administrative officer
incharge of the distt. You got the information
of the blast at 7.35 P.M. You will
(a) Personally rush to the place of occurrence
and start sending the dead and injured in
the local hospital.
(b) Ask the police, health and civic authorities
to swing into action and also sound an
alarm at the major hospitals for emergency
duty.
(c) Be in touch with the anti-terrorist squad of
the state headquarter to provide expert
help.
(d) Call a press meet to tell the press people of
the incident and to request them not to
publish unverified information.
24. A young IPS officer has joined a district as its
police chief and notices that Junior police officials
fail to take strong action against the criminal
elements because they have support of an
influential leader of a ruling party. He will
IAS P.T. WORKBOOK

25. A patrolling party headed by a middle ranked

police official while on a routine patrolling duty
finds that two people carrying bags and riding
on a scooter are moving in a suspicious
circumstance in a busy market place. Patrolling
party will
(a) Give a hot chase to scooter and closely
watch its movement.
(b) Shout and make the scooter to stop and
search the article in the bag.
(c) Both 'a' and 'b'.
(d) Neither 'a' nor 'b'

28. In a particular village, 10 villagers have become

landless because their land has been acquired
for a public purpose. All the ten families are
very poor and were sortly dependents on the
land which they have lost. They approach to a
senior revenue officer of the distt. for help. The
officer will..
(a) Allot some govt land which is available in
nearby village and at present being used as
the grazing ground of the cattles.
(b) Advice the affected people to look for other
options and will direct concerned officials
and banks to do all possible assistance.
(c) Ask the village Panchayat, if the 10 families
could be provided with any assistance.
(d) Request some NGO if they could help the
10 families for any alternative job.
29. Street dogs have become a great problem in a
particular town. The town administration, as a
long term policy decision will
(a) Ask some NGO to take care of street dogs
and request them to take some steps which
could reduce the problem.
(b) Catch hold of majority of street dogs and
release them in some distant villages.
(c) Streilise the male dogs in order to prevent
the reproduction.
(d) Appeal the people living in town not to
feed the street dogs so that they could die
on the account of hunger

SC

26. In a remote village a civil officer incharge of

antipoverty alleviation programme notices that
resources meant for poor people are being
misused and misappropriated by village
headman in connivance with the local officials.
He will

(d) Recommending to state government to

have system of water supply done through
pipe lines along with an over head water
tank of a very high capacity.

OR
E

(a) Suspend two subordinate officers who are

very close to ruling party leader.
(b) Raid the housing premises of the ruling
party leader to send the correct signal.
(c) Both 'a' and 'b'
(d) None of 'a' or 'b' or 'c'.

GS

(a) Ask explanation from local official why

there had been misappropriation of funds
made and why he should not be made
accountable.

(b) Ask from village headman why he should

not be held accountable and also removed
from his post.
(c) Institute a criminal case against both local
officials and village headman and also stop
the work till guilty are punished.
(d) Solicit guidance from state government
what to do under given situation.
27. During summer season, it has been the regular
feature that most of the source of water get dry
including the only public hand tube well located
in the centre of a village. A civil officer incharge
of relief operations should take some advance
measures including
(a) Desilting of wells and ponds so that there
could be enough water available.
(b) Convincing the people to have as many
deep hand tube wells.
(c) Arranging for water supply by mobile
tankers as is done in urban areas.
IAS P.T. WORKBOOK

30. There is a large scale encroachment on a

municipal land mostly by small shopkeepers.
The encroachment is in practice for the last 10
yrs and the municipal authorities have decided
upon to remove them with the assistance of
civil and police administration. They will
(a) Ask the affected shopkeepers to voluntarily
vacate the land family otherwise they will
be forcefully removed
(b) Contracture some shops and will give
preference to those in allotment who will
voluntarily vacate the municipal land
(c) Forcefully get the municipal land vacated
and ask the encroachers to bear the cost of
removal.
(d) Enter into dialogue with encroachers and
try to reach into a settlement

31. A senior education dept official wants to develop

and maintain public libraries in rural areas. He
will
(a) Ask field level education deptt official
prepare a plan estimate for development
and maintainance of public libraries.
(b) Advice field level official to involve
educational institutions for development of
libraries.
(c) Expect educators in rural areas to come for
ward and help in developing and
maintaining libraries.
(d) Request the PRI to prepare plan for
development and maintainance of libraries

(c) Ask him to meet the concerned officer and

place the problem before him.
(d) Take a grievance petition from the poor
man and endorse it to concerned officer
for appropriate action.
34. You are a revenue officer and under your
jurisdiction there is a disputed land on which
some members of weaker section are making
claim. An influential member of the locality is
also making a claim. You are the competent
officer to decide such claims and counterclaims.
You will
(a) Issue notice to both parties and ask them
to appear through their lawyer before you.

OR
E

32. For containing corruption it is very important

to provide security to whistle blowers. In an
incident, a person was beaten mercilessly when
he exposed various irregularities in
implementation of development scheme in
particular Distt.

(b) Ask one of your subordinate to checkup

inflated bill and in the mean time do not
disconnect his connection.

GS

SC

The distt. police chief should

(a) Personally investigate the matter and
identify the culprits and ensure that they
are brought to justice.
(b) Get the investigation done by a
professionally competent police officer and
take initiative for speedy trial.
(c) Start a massive manhunt for the accessed
and approached than and ensure that
guilty get an exemplary punishment.
(d) Ensure the protection of other whistle
blowers and take up the present case as a
test case so as to care people confidence.

(b) Seek instruction from your senior officer as

it is a very sensitive matter.
(c) Depute a subordinate officer for enquiry
and take decision strictly as per his
recommendations.

(d) Make a personal enquiry and examine the

records produced by both parties to take
final decision.

35. You are a senior officer incharge of civil supply

matters. Various reports are reaching to you
regarding organized corruption and other
malpractices in which your subordinates are
important beneficiaries. People of the rural areas
are making complaints and you have finally
decided to take appropriate steps. You will

33. You are senior officer of the electricity

department. A poor man has come before you
with a grievance that your junior officers are
threatening him to pay electricity bill otherwise
they will disconnect his domestic connection.
The poor man is repeatedly pleading for
verification of inflated bill. You will
(a) Ask the poor man to pay the pending bill
first and then file a grievance petition.

(a) You will recommend for mass transfer of

your subordinates.
(b) Computerize the whole system in order to
reduce the element of discretion.
(c) Constitute vigilance committee for each fair
price shop and bring transparency and
accountability.
(d) Seek instruction from government.

IAS P.T. WORKBOOK