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The Six Sigma design framework compares businesses, products, processes and
services. Furthermore, it provides tools that quantify company quality, and, at the same
time, is a guidance tool to achieve our company objectives. Six Sigma mission is then
to provide accurate information which would be helpful to achieve maximum quality in
products and services. Another important characteristic of the program is the building of
trust among participants, since business activity is founded on information, ideas and
experience, which helps to raise quality and administrative management. Six Sigma is
defined at operation and management levels. At the operations level, statistical tools are
used to measure variables of the industrial processes to identify failures. At management
level, it analyzes processes used by employees to improve quality of products, processes
and services.
Six sigma roles and resources
Six sigma uses a specific convention for members of their team; therefore, its
philosophy is based on a group work effort. As Six Sigma has a strong component of
statistics and lean manufacturing it is essential for the participants to have previous
knowledge, along to the experience acquired in other successful projects.
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