To Whom May IT Concern

Dear Sir/Madam,
I am writing to express my sincere interest in acquiring a position at your
company. I have 04 years of experience in Customer Services and Retail
Sales. I am very familiar with the industry trends and business knowledge.
Presently I am in UAE on a visit visa until 2 nd March 2016 and seeking a
position in Customer Services and Retails Sales where I can utilize my strong
Customer Services and Retail Sales skills.
This letter introduce myself and to express my interest in becoming a part of
your organization. The enclosed resume will furnish you with information
concerning my overall employment background, education and skills. My
work abilities are backed up with experiences and knowledge.
In my previous job experiences, I have performed my assignments with a
high degree of skill and professionalism. My current objective is to obtain a
challenging position in your Organization that will fully utilize my skills and
offer an opportunity for continued professional growth.
I believe in excellence and have always dedicated myself, my talents and my
creative abilities to assure the successful accomplishment of organizations
goals. I am confident that my skills will be an asset and have a favorable
impact in your organization.
Appreciating your consideration and looking forward for hearing from you.
Thank
you.
Sincerely,
Talal Butt

+971 50 275 8954

Talal Butt

Contact: +971 50 275 8954

Address: Hor Ul Anz , Near Habib Bakery Dubai.
Email: mtalalahmed_786@live.com
Visit Visa Valid: 02-March-2016

CAREEROBJECTIVE:
I aspire to augment my existing knowledge to work passionately and innovatively in a
challenging, dynamic and progressive organization and to get company professionals
grooming along the way, and to be an active member in success.

PROFESSIONAL WORK EXPERIENCE:

Organization:

Telenor Pakistan

Telenor Pakistan is owned by the Norwegian Telenor Group, which is an international provider
of voice, data, content and mobile communication services in 13 markets across Europe and
Asia and an additional 17 markets through its ownership in VimpelCom Ltd.
Tenure:
Designations:
Contributions:

February 2013 October 2015

Retail Sales Officer and Sales and Distribution Manager

Team Lead of Sales D:

Look after all the team performance

Coached retail employees on effective sales and productivity techniques
Enforced employee policies for dress and customer service
Trained new staff on stations throughout store
Attended continuous professional development trainings in leadership and sales
Followed all store guidelines and applicable regulations for sales, employment, and
confidentiality

Retail Sales Manager:

Serve the customers as per their requirement

Provide information and guide according to customer query and try to resolve
customer problem.
Evaluate and report customer usage patterns
Sell new handsets sell new connections of Telenor.
Build relationship with customers and offer new product and services
Acting as a contact between a company and its accessible and potential markets.
Prepares reports by collecting, analyzing and shortening information
Keeping up to date with special promotions and putting up displays
Maintain accurate customer records as per daily and monthly report

Organization:

Bank Al Habib Limited

DAWOOD HABIB GROUP, the sponsor of Bank AL Habib Limited, has a long track record in
banking which dates back to the 1920's. The Bank was among the founder members of
Habib Bank Limited which played a major role in meeting the financial and banking needs of
Pakistan, and which was nationalized along with other Banks in Pakistan on January 1, 1974.
Tenure:
Designations:
Contributions:

September 2011 September 2012

Customer Relationship and Training Officer

Training Officer:

Evaluating training and development programs

Compiling and presenting information
Conducting team sessions for awareness of new standard and procedures
Maintains quality service by establishing and enforcing organization standards

Customer Relationship Officer:

Identifying and escalating customer issues to the appropriate bank department, as

well as executing banking transactions or special promotions
Answering regarding their accounts, loan applications and credit cards
Solve Customers Problems. Sell Debit and Credit Cards Online and Offer
Business Loans as well
Organization:

Centre of Islamic Research Collaboration and

Learning (CIRCLe)
Library and Research Centre

The Center for Innovative Research, Collaboration, and Learning (CIRCLe) is a non-profit
organization dedicated to analytical research with an aim of enhancing the understanding of
the current socio-political discourse in Pakistan as well as advocacy for peace, harmony, and
tolerance.
Tenure:
Designations:
Contributions:

July 2011 August 2011

Accounts and Research Officer (Internee)

Research on current international issue

Managing budgets for the allocated projects with the support of
Finance Department
Analyzing Team progress reports and finalizes it
ORE Technologies
A private limited company which works in different projects like Home Improvement, car
insurance and Education.
Organization:

Tenure:
Designations:
Contributions:

February 2010 August 2010

Tele Sales Officer and Quality Assurance Officer

Outbound calls made

Selling Home Improvement Products through outbound calls
Evaluate calls and give feedback to agents

 Arrange session for weak agents for further improvement

Monitoring performance of all agents
Ensuring compliance of company policy and procedures

ACHIEVEMENTS:

Two times Roll of Honor award winner from Preston University, Pakistan
Participate in Education Expo as a member of organizing committee
Received a certificate from Microsoft about security on personal computers
Best sales executive award winner from Telenor Pakistan
Best employee award winner from Telenor Pakistan

ACADEMIC EDUCATION:

EXAMINING BODY:
YEAR
Graduation
Bachelor in Business Administration (4 Years)
20082012
Intermediate (Commerce) Board of Intermediate and Secondary Education, Rawalpindi
2006-2008
Matriculation (Science)
Board of Intermediate and Secondary Education, Rawalpindi
2003-2005

NON PROFESSIONAL EXPERIENCE:

Innovative Marketing of Service Idea (Mobile Health Service Bus)

Detail Report on NOKIA
Innovative Ideas for product advertisement (Print and Electronic)
Organizing workshops for university students about career growth
Established relief camps for flood victims in southern Punjab
Final project with title of Effectiveness of Working Capital Management on
Profitability: A Case of Oil & Gas Companies of Pakistan

EXPERTISE:
CRM (Siebel)
AVAYA
Communication & interpersonal skills
Negotiation skills
Managerial skills
Customer satisfaction
Leading skills
Team player
Ability to manage multiple projects with minimal supervision.
MS Office (Advanced Level User Skills in Microsoft Office / Microsoft Excel / Microsoft
Power Point / Microsoft Outlook)
All version of windows
Operating System

PERSONAL INFORMATION:
Fathers Name
Date of Birth
Religion
Visa Expiry

Abid Mehmood Butt

06 September 1988
Islam
02 March 2016
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