Localizacion de Averias SC MP 171 RICOH

CPIA NO CONTROLADA
D067/D068/D069/D072
SERVICE MANUAL
004356MIU
CPIA NO CONTROLADA
CPIA NO CONTROLADA
SC Tables (F/SPF: D068/D069)
3.1.2 ENGINE SC CODE DESCRIPTIONS
No.
Symptom
Definition
Possible Cause
Exposure Lamp Error
Defective exposure lamp

stabilizer

connector
101
The scanner has scanned the white
Unclean scanner mirror
plate, but cannot detect the white
Scanner mirror out of position
level.
Defective SBU board
Defective SBU connector
Lens block out of position
Incorrect position or width of

white plate scanning (
SP4-015)
Scanner home position error 1
Defective scanner home

position sensor
120
The scanner home position sensor

does not detect the scanner leaving
the home position.
Defective scanner drive motor

position sensor connector

connector
D067/D068/D069/D072
Defective BICU board
3-2
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
121

does not detect the scanner coming
back to the home position.


connector
Defective SBU board
SBU black level correction error
The automatic SBU adjustment

has failed to correct the black
level three times at the
pre-offset adjustment.
141

level ten times at the PGA
adjustment.

level ten times at the offset
adjustment.
SBU white/black level correction error
142
The automatic SBU adjustment has

failed to correct the white level ten
Unclean white plate

times at the PGA adjustment.
SP4-015)
SM Appendix
Defective SBU board
3-3
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
position sensor
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
Communication Error between BICU and SBU
Loose connection of the flat

cable between the BICU and the
144
SBU
The BICU cannot correctly

establish communication with the
Defective flat cable between the

BICU and the SBU
SBU.
Defective BICU
Defective SBU
The white levels of the white plate
Unclean white plate
and the white paper are
Automatic SBU adjustment error
145
extraordinarily different during the
Scan Auto Adjustment (
SP4-015)
SP4-428-001).
Defective SBU board
Defective controller board
Inconsistency between the
Image transfer error

193
Scanned images are not

transferred to the controller
memory within one minute.
Memory address error
198
The BICU does not receive the
BICU firmware and the
memory address report from the
controller firmware
controller within one minute.
D067/D068/D069/D072
Defective BICU
Defective controller
3-4
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Charge roller current leak
The polling module detects a
Defective charge roller
Defective high voltage supply

board
current leak of the charge roller.
Loose connection of the PCU
Defective polygon mirror motor
Loose connection between the
Polygonal mirror motor error
The polygon mirror motor does not

320
reach the operating speed within 10
polygonal mirror motor and the
seconds. Or, the polygon mirror
BICU
motor remains out of the operating
Defective cable between the
speed for 0.2 second after reaching
BICU and the polygon mirror
the operating speed.
motor
Defective BICU
No laser writing signal (F-GATE) error
321
SM Appendix
The polling module does not detect
Defective BICU
the laser writing signal (F-GATE)
Loose connection on the fax
asserting after the laser crosses 5
controller or the printer controller
mm from the start point on the drum
Defective fax controller or printer
surface.
controller
3-5
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
302
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Laser synchronization error
322
The main scan synchronization

detector does not detect the laser
signal for 0.5 second.
Toner bottle not installed

LD unit and the BICU

BICU and LD unit
LD unit out of position
Defective LD unit
Defective BICU
Defective TD sensor
TD sensor error
390
The BICU detects the TD sensor

outputting extraordinary voltage
(less than 0.2 V or more than 4.0 V)
10 times consecutively.
Development bias leak
391
The polling module detects a
current leak of the development

board
bias.
Developer initialization error
392
The ID sensor does not detect a

correct pattern during developer
initialization (
2-214-001).
Defective ID sensor
Insufficient developer
Defective drum operation
Defective development roller

operation
Insufficient voltage for the

charge roller
D067/D068/D069/D072
3-6
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Definition
Symptom
Possible Cause
Transfer roller leak error (positive electrode)
401
The feedback voltage of the

transfer roller is insufficient.
Incorrect installation of the

transfer unit or the separation
unit
Defective transfer roller
Transfer roller leak error (negative electrode)

board
402
The feedback voltage of the

transfer roller is insufficient.

unit
Overload
Defective main motor
Defective thermistor
Main motor error

The main motor does not reach its
500
operation speed within 0.7 second.

Or, the main motor remains out of
its operation speed for 0.7 second
after reaching the operation speed.
Fusing thermistor open error
541
The fusing temperature remains

lower than the specified
thermistor
temperature by 20 degrees Celsius.
Defective power supply unit
SM Appendix
Loose connectors
3-7
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
board
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
Fusing temperature warm-up error

The fusing temperature rises 7
542
degrees or less in two seconds;

and this continues 5 times

thermistor
consecutively. Or, the fusing

temperature is not detected within
25 or 35 seconds.
Defective fusing lamp
Fusing overheat error 1

543
The fusing temperature detected by

the thermistor is 230C or higher for
one second.
544

the monitor circuit is 250C or
higher for one second.
Fusing lamp overheat error
545
After the fusing temperature

reaches the target, the fusing lamp
remains on for 12 seconds.
thermistor
While the fusing lamp is on, the
fusing temperature varies 50C or
Unstable fusing temperature
546
thermistor
more within one second; and this

occurs two consecutive times.
D067/D068/D069/D072
3-8
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Zero cross signal malfunction

The zero cross signal is not
B
detected within five seconds after

the main power switch is turned on.
Or, the zero cross signal is not
Defective BICU
Paper jam in the fusing unit.
Loose connection of the exhaust
Appendix:
Service Call
Conditions
547
detected within one second after

operation begins.
Consecutive fusing jam
The paper jam counter for the
fusing unit reaches 3 times. The
559
paper jam counter is cleared if the

paper is fed correctly.
This SC is activated only when
SP1159-001 is set to "1" (default
"0").
Exhaust fan motor error
590
The exhaust fan motor is locked for

five seconds.
fan motor
Overload
The ADF sends the FGATE signal
Defective ADF board
before it is requested to scan
Defective input/output board
originals.
Loose connection
Defective ADF connector
Defective SBU board
ADF gate error 1

760
ADF gate abnormal 2

761
The ADF does not send the FGATE

signal within 30 seconds after the
ADF starts scanning.
SM Appendix
3-9
CPIA NO CONTROLADA
D067/D068/D069/D072
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
ADF gate abnormal 3
762
The ADF continues to send the

FGATE signal for more than 60
seconds after the ADF starts
Defective SBU board
Defective mechanical total
scanning.
Mechanical total counter error
901
counter

the mechanical total counter.
Defective BICU
Loose connection
Defective NVRAM on the BICU
Defective application program
Defective application program
Engine total counter error

903
The checksum of the total counter

is not correct.
Printer application program error
954
The printer application program

does not become ready when the
printer application program is
necessary.
955
The BICU requests the controller to

transfer image data; but the
controller does not become ready.
Status error (laser optics housing unit)
964
The optics-housing unit does not

become ready within 17 seconds
Defective software
after a request.
D067/D068/D069/D072
3-10
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Controller-engine inconsistency
One of the following controllers is
The controller of the MFP model
The controller of the

copier/facsimile model
980
The controller of the

printer/scanner/copier model
The controller is incompatible with
The controller of the optional
the engine.
printer/scanner is installed to one of

the following models:
The MFP model
The copier/facsimile model
The printer/scanner/copier
model
NVRAM error
981
Defective NVRAM

BICU and the NVRAM
An error occurs during engine

NVRAM check.

NVRAM
Defective BICU
Localization setting not specified
Localization error
982
The localization information in the
(The main power switch is
nonvolatile ROM and in the
turned on for the first time after
NVRAM is different (
the NVRAM is replaced.)
SP5-807-001).
SM Appendix
Incorrect localization setting
Defective NVRAM
3-11
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
installed to the basic model:
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
Print image transfer error
984
B
Print images are not transferred.
Defective BICU

controller and the BICU
D067/D068/D069/D072
3-12
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
3.1.3 GW SC CODE DESCRIPTIONS

SC6xx
No.
Definition
Symptom
Possible Cause/Countermeasure
632
The machine sends a data frame.

No normal end signal returns.
Defective or broken line
This symptom happens three
between machine and device
times.
MF accounting device error 2
633
The machine is communicating

with the accounting device. The
Defective or broken line

between machine and device
break signal returns.

634
controller
A backup RAM error is reported

from the accounting device.
Defective accounting device
Defective battery in the

accounting device
635
controller
A battery voltage error is reported

from the accounting device.
Defective battery in the

accounting device
SM Appendix
3-13
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
No.
Definition
636
Symptom
SD Card Error
Expanded authentication module error
There is no expanded
authentication module in the
-001
1.
machine.
Install the correct SD card or the
The SD card or the file of the
file of the expanded
expanded authentication module is
authentication module.
broken.
2.
Install the DESS module.
1.
Install the correct file of the
There is no DESS module in the

machine.
Version error
-002
650
The version of the expanded

authentication module is not
expanded authentication
correct.
module.
Communication error of the remote service modem (Cumin-M)

Authentication error
-001
1.
The authentication for the
Check and set the correct user
Embedded RCG-M fails at a dial up
name (SP5816-156) and
connection.
password (SP5816-157).
Incorrect modem setting

-004
Dial up fails due to the incorrect

modem setting.
D067/D068/D069/D072
1.
Check and set the correct AT

command (SP5819-160).
3-14
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Definition
Symptom
Communication line error
-005
The supplied voltage is not

sufficient due to the defective
1.
Consult with the user's local

telephone company.
communication line or defective
Incorrect dial up connection

651
An unexpected error occurs when the modem (RCG-M) tries to call the center
with a dial up connection.
-001
-002
Program parameter error
Software bug.
1.
No action required because this

SC does not interfere with
Program execution error
operation of the machine.

Engine startup error
Just after the main power is turned
670
on or the machine is recovering
Poor connection between the

BICU and controller board
from auto off mode, the engine

ready signal assertion fails.
Defective BICU
Just after the main power is turned
on, the engine does not respond.
SM Appendix
3-15
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
connection.
CPIA NO CONTROLADA
No.
Definition
Symptom
Controller-to-operation panel communication error at startup
Controller stalled
Controller board installed

incorrectly
After powering on the machine,

672
Operation panel connector loose
communication between the
or defective
controller and operation panel does
Poor connection of DIMM and
not begin, or the communication is
optional boards on the controller
interrupted after a normal startup.
board
1.
Check the setting of

SP5875-001. If the setting is set
to "1 (OFF)", change it to "0
(ON)".
D067/D068/D069/D072
3-16
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC8xx
No.
Symptom
Definition
Monitor Error
This is a file detection and
error when the boot loader
attempts to read the
817
B
change the controller firmware
self-diagnostic module, system

kernel, or root system files
OS Flash ROM data defective;
SD card data defective; use

another SD card
from the OS Flash ROM, or the

items on the SD card in the
controller slot are false or
corrupted.
Kernel stop
819
Due to a control error, a RAM overflow occurred during system

processing. One of the following messages was displayed on the
operation panel.
[5032]
HAIC-P2 error
[6261]
init died
[0696e]
Process error
[0766d]
VM full error
[554C]
USB error
[----]
The others
SM Appendix
System program defective
Controller board defective
Optional board defective
1.
Replace controller firmware
3-17
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
electronic file signature check
CPIA NO CONTROLADA
820
Self-Diagnostic Error: CPU
[0001-0015] [000A-000D]: Detailed error code
During the boot monitor
Defective CPU device
program and self-diagnostic,
Defective boot monitor program

or self-diagnostic program
any exception or cut-in are not

supposed to happen. If these
1.
Replace the controller board.
happen, it is defined as SC.
2.
Reinstall the system firmware.
Cache access error in the
Defective CPU
CPU
Defective local bus
1.
Turn the main power switch off
[00FF]: Detailed error code
and on.
2.
Reinstall the system program.
3.
[0601, 0602, 0605, 0606, 0607, 0609]: Detailed error code

B
Exceptional command does

not operate even though it is
executed on purpose.
Defective CPU devices
1.
[060A-060E]: Detailed error code

B
Cut-in command does not
operate when it is executed.
Defective ASIC devices
1.
Timer cut-in does not operate
even though it is set.
1.
[0610]: Detailed error code

B
D067/D068/D069/D072
3-18
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
Cut-in in ASIC occurs.
Defective ASIC
Defective devices in which

ASIC detects cut-in.
1.
The pipeline clock frequency
rate is different from the
Mode bit data error, which is
used for initializing CPU.
prescribed value.
1.
The result when the program
Insufficient CPU cache
is executed in the command
Insufficient memory process
speed
cache is different from

desirable value.
1.
2.
Replace the RAM DIMM.
[0709, 070A]: Detailed error code
Even you write the data in the
only cache of memory, the
Incorrect SPD
data is actually written in
Boot mode setting error
another area (not cache) of
1.
memory.
2.
[0801, 0804, 0807, 0808, 0809, 80A]: Detailed error code

B
An error occurs when
checking the TLB.
1.
[4002-4005]: Detailed error code

B
SM Appendix
The calculation error in the
Defective CPU
CPU occurs.
1.
Replace the CPU.
3-19
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
[06FF]: Detailed error code
CPIA NO CONTROLADA
821
Self-Diagnostic Error: ASIC

ASIC error
[0B00]
The write-&-verify check error
has occurred in the ASIC.
1.
Replace the controller.
ASIC (controller board
ASIC not detected
[0B06]
The ASIC of the I/O is not

detected.
defective)
Poor connection between North

Bridge and PCI I/F.
1.
Replace controller board.
Timer error between ASIC and CPU
[0D05]
The CPU checks if the ASIC
System firmware problem
timer works properly
Defective RAM-DIMM
compared with the CPU timer.
If the ASIC timer does not
Reinstall the controller system
firmware.
function in the specified

range, this SC code is
1.
Replace the RAM-DIMM.
displayed.
2.
Video bridge device (ASIC) error 1

[50A1]
The CPU does not detect the

video bridge device.
Defective I/F between the video

bridge device and i-controller
1.
Replace the i-controller.
Video bridge device (ASIC) register error 1
[50A2]
The CPU detects the video
Defective I/F between the
bridge device, but detects error
video bridge device and
data from the video bridge
i-controller
1.
device.
D067/D068/D069/D072
Replace the i-controller.
3-20
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
Self-diagnostic error: HDD (Hard Disk Drive)

822
[XXXX]: Detailed error code

When the main switch is turned on or starting the self-diagnostic, the HDD
[3003]
[3004]
Timeout error
Loose connection
Defective HDD
1.
Check that the HDD is

correctly connected to the
Command error
controller.
823
2.
Replace the HDD.
Self-diagnostic Error: NIB

MAC address check sum error
[6101]
The result of the MAC address

check sum does not match the
check sum stored in ROM.
1.
PHY IC error
[6104]
The PHY IC on the controller

cannot be correctly
Same as SC823-[6101]
recognized.
PHY IC loop-back error
[6105]
An error occurred during the

loop-back test for the PHY IC
Same as SC823-[6101]
on the controller.
SM Appendix
3-21
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
stays busy for the specified time or more.
CPIA NO CONTROLADA
Self-diagnostic Error: NVRAM
824
[1401]
The controller cannot

recognize the standard
NVRAM installed or detects
that the NVRAM is defective.
Loose connection
Defective standard NVRAM
1.
Check the standard NVRAM is

firmly inserted into the socket.
2.
Replace the NVRAM.
3.
Replace the controller
Self-diagnostic Error: RTC/Optional NVRAM

[1501]: Clock error
An RTC device is
recognized, and the
difference between the

RTC device and the CPU
1.
exceeds the defined limit.

826
RTC defective
Replace the RTC device.
No RTC device is
recognized.
[15FF]: RTC not detected
The RTC device is not

detected.
NVRAM without RTC installed
Backup battery discharged

1.
Replace the NVRAM with

another NVRAM with an
RTC device.
D067/D068/D069/D072
3-22
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
827
Self-diagnostic Error: RAM

Verification error
Loose connection
Error is detected during a
Defective SDRAM DIMM
write/verify check for the
1.
standard RAM (SDRAM
Replace the SDRAM

DIMM.
DIMM).
2.
Resident memory error
[0202]
The SPD values in all RAM
Defective RAM DIMM
Defective SPD ROM on RAM

DIMM
DIMM are incorrect or

unreadable.
828
Defective 12C bus
1.
Defective ROM DIMM
Self-diagnostic Error: ROM

Boost lap code error
The boot monitor and OS
[0101]
program stored in the ROM
DIMM is checked. If the check
sum of the program is
1.
Replace the ROM DIMM.
incorrect, this SC code is
2.
displayed.
SM Appendix
3-23
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
[0201]
CPIA NO CONTROLADA
Self-diagnostic Error: Optional RAM

Verify error for optional RAM.
829
[0301]
B
Make sure that the resident

RAM is installed in the correct
Verification error (Slot 1)
slot.
[0302]
Make sure the optional RAM is

installed in the correct slot (Slot
Composition error (Slot 1)
0)
835
Self-diagnostic error: Centronic device

Loopback connector is
[1102]
connected but check results in

an error.
[110C]
IEEE1284 connector error
Centronic loopback connector

defective
1.
ASIC device error
Loopback connector is
IEEE1284 connector error
connected but check results in

defective
an error.

[1120]
is not connected for detailed

self-diagnostic test.
1.

not connected correctly

defective
ASIC device defective
1.
Self-diagnostic Error: Clock Generator

838
[2701]
D067/D068/D069/D072
A verify error occurred when
Defective clock generator
setting data was read from the
Defective I2C bus
clock generator via the I2C
Defective I2C port on the CPU
bus.
1.
3-24
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
839
[9101]
[9110]
USB NAND Flash ROM error

B
The ID of the USB NAND Flash

ROM cannot be read.
The USB NAND Flash ROM is
Defective i-controller board
1.
Replace the i-controller board.
disconnected.
The machine starts up. The

853
IEEE802 11b card connection

board is recognized. The

wireless card and the
wireless LAN card or
connection board
bluetooth card is not

recognized.
Wireless card access error
The machine has been
reading the data from the
854
card. The machine loses
access to the card; the
wireless card and the
connection board
bluetooth card connection

board is still recognized.
Wireless card error
855
Some illegal data is found in

the card.
Defective wireless card
Wireless card connection board error
856
An error is detected in the

bluetooth card connection
Defective wireless card

connection board
board.
SM Appendix
3-25
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
Wireless card startup error
CPIA NO CONTROLADA
USB I/F Error
857
USB interface error is
1.
Check the USB connections,

and make sure that they are
detected.
securely connected.
2.
HDD Encryption unit error 1

858
A serious error occurs when data is encrypted to update an encryption key

with the HDD encryption unit.
Encryption key acquisition
error:
[0]
The controller fails to get a new 1.

encryption key.
Encryption key setting for HDD
error:
controller board
The controller fails to copy a
[1]
new encryption key to the
Defective SATA chip on the
1.
Defective NVRAM on the
HDD.
A
[2]
NVRAM data encryption error

1:
An error occurs while the
controller board
1.
Replace the NVRAM.
2:
An error occurs before the
1.
Same as SC991
NVRAM data is encrypted.

NVRAM data encryption error
[30]
NVRAM data is encrypted.

Other error:
[31]
A serious error occurs while

the data is encrypted.
D067/D068/D069/D072
3-26
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
HDD Encryption unit error 2

859
A serious error occurs when the HDD data is encrypted to update an
HDD check error:

[8]
No HDD installed
Unformatted HDD
The encryption key on the
The HDD is not correctly
controller is different from the
installed.
one on the HDD

1.
Install the HDD correctly.
2.
Initialize the HDD.
Power failure during the data
Power failure during the data

encryption:
encryption
The data encryption (NVRAM
[9]
1.
Initialize the HDD.
Same as SC863
HDD not initialized
The controller detects that the
Defective HDD
hard disk fails.
1.
Reformat the HDD.
1.
Replace the HDD.
Defective HDD
1.
Format the HDD with
and HDD) has not been

completed.
Data read/write error:
[10]
The DMAC error is detected

twice or more.
HDD: Initialization error
860
B
Bad sector number error

The number of bad sectors in
862
B
the HDD (image data area)

goes over 101.
SM Appendix
SP5-832-002.
2.
Replace the HDD.
3-27
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
encryption key with the HDD encryption unit.
CPIA NO CONTROLADA
HDD: Read error
863
C
Defective HDD
The data stored in the HDD
cannot be read correctly.
1.
Replace the HDD.
2.
Defective HDD
1.
Replace the HDD.
An error is detected while
Defective HDD
operating the HDD.
1.
Replace the HDD.
HDD: CRC error

While reading data from the
864
C
HDD or storing data in the

HDD, data transmission fails.
HDD: Access error

865
C
SD card authentication error

866
A digital license error of an SD
SD card data has corrupted.

1.
card application is detected.
Store correct data in the SD

card.
SD card error
867
An application SD card is
removed from the boot slot
while an application is
An application SD card is
ejected.
activated.
D067/D068/D069/D072
3-28
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SD card access error

(-13 to -3: File system error, other number: Device error)
B
An error report is sent from
the SD card reader.
SD card not inserted correctly
SD card defective
Controller board defective
1.
For a file system error, format

the SD card on PC.
2.
For a device error, turn the main

switch off and on.
3.
Remove and re-install the SD

card.
4.
Replace the SD card.
5.
Data corruption
Defective hard disk
To recover from the
Defective controller software
error, do any of the
1.
Replace the hard disk (the user
Address book data error

The address book in the hard
disk is accessed. An error
is detected in the address
book data; address book data
is not read; or data is not
written into the address book.
870
following
codes and counters are
countermeasures:
recovered when the main
Format the address
switch is turned on if those data
book by using
are stored in Smart Device
SP5-846-050 (all data
Monitor for Admin).
in the address
bookincluding the
user codes and
countersis
initialized).
SM Appendix
3-29
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
868
CPIA NO CONTROLADA
Log Data Error

876
An error was detected in the handling of the log data at power on or during
machine operation. This can be caused by switching the machine off while
it is operating.
-001
Damaged log data file in the

HDD
Log Data Error 1
1.
Initialize the HDD with

SP5832-004.
An encryption module not

installed
-002
1.
Log Data Error 2
Disable the log encryption

setting with SP9730-004 ("0" is
off.)
2.
Install the DESS module.
Invalid log encryption key due

to defective NVRAM data
1.
-003

SP5832-004.
Log Data Error 3

2.
Disable the log encryption

setting with SP9730-004 ("0" is
off.)
Unusual log encryption

function due to defective
-004
NVRAM data
Log Data Error 4

1.

SP5832-004.
D067/D068/D069/D072
3-30
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
Installed NVRAM or HDD

which is used in another
machine
-005
1.
Log Data Error 5
Reinstall the previous NVRAM

or HDD.
2.
-099
Log Data Error 99
Other than the above causes
1.
Ask your supervisor.
Incorrect updating for the
TPM system authentication error
878
C
The system firmware is not
system firmware
authenticated by TPM (security
Defective flash ROM on the
chip).
controller board
1.
File Format Converter (MLB) error

880
A request to get access to the

MLB was not answered within
MLB defective
the specified time.
SM Appendix
3-31
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
SP5832-004.
CPIA NO CONTROLADA
SC9xx
Electronic total counter error

900
The value of the total counter is

out of the normal range.
Defective NVRAM
Defective software
1.
Unexpected hardware resource
Printer error
920
An application error that stops the

machine operation is detected.
(e.g., memory shortage)
Printer font error
921
A necessary font is not found in

the SD card.
A necessary font is not found in

the SD card when the printer
The SD card data is corrupted.
application starts.
1.
Check that the SD card stores

correct data.
Net file error

The management file for net files
is corrupted; net files are not
925
C
normally read.
Netfiles: Jobs to be printed from
the document server using a PC
Defective hardware
Data corruption
Defective software
and the DeskTopBinder software
D067/D068/D069/D072
3-32
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
Software performance error

The software attempted to
perform an unexpected
operation.
When this error occurs,
990
and data will be stored in
NVRAM. This
information can be
checked by using
Software defective
Internal parameter incorrect
Insufficient working memory
Logged only; the machine can
SP7-403. See the data

and the situation in
which this SC occurs.
Then report the data and
conditions to your
technical control center.
Software continuity error
The software attempted to
991
perform an unexpected
operation. However, unlike
continue to operate
SC990, the process can keep on

running.
Undefined error
992
An error not controlled by the

system occurred (the error does
not come under any other SC
Defective software program
code).
SM Appendix
3-33
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
the file name, address,
CPIA NO CONTROLADA
Application function selection error
Software for that application is

defective
997
An option required by the
The application selected by a key
application (RAM, DIMM, board)
press on the operation panel
is not installed.
does not start or ends
Too complicated nest of the fax

group address
abnormally.
1.
As for the fax operation problem,

simplify the nest of the fax group
address.
Application start error
Software for that application is

defective
998
After switching the machine on,
application (RAM, DIMM, board)
the application does not start

within 60 s. (No applications start
or end normally.)
An option required by the

is not installed.
1.
Check the setting of

SP5875-001. If the setting is set
to "1 (OFF)", change it to "0
(OFF)".
D067/D068/D069/D072
3-34
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables (Basic: D067/D072)
3.2 SC TABLES (BASIC: D067/D072)

3.2.1 SUMMARY
There are four levels of service call conditions.
Definition
Reset Procedure
To prevent possible damage, the machine
Activate the SP mode, and
does not operate until the service
turn the main power switch off
representative resets the SC code.
and on.
Turning the main power stitch off and on resets

B
the SC code if the error is caused by incorrect

sensor detection.

and on.
The machine operates as usual excluding the
unit related to the service call.
and on.
The SC history is updated. The machine
No SC code is displayed. Only
operates as usual.
the SC history is updated.
If a problem involves circuit boards, see if you can solve the problem by
disconnecting and reconnecting all connectors before deciding to replace a circuit
board.
If a problem involves a motor lock, check the mechanical load before deciding to
replace a motor or sensor.
If working on a fax-equipped machine, switching power off and on may cause loss
of data stored in the memory.
SM Appendix
3-35
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
Level
CPIA NO CONTROLADA
3.2.2 ENGINE SC CODE DESCRIPTIONS
No.
Symptom
Definition
Possible Cause
Exposure Lamp Error

stabilizer

connector
101
The scanner has scanned the white
Unclean scanner mirror
plate, but cannot detect the white
Scanner mirror out of position
level.
Defective SBU board
Defective SBU connector
Lens block out of position

SP4-015)

position sensor
120

does not detect the scanner leaving
the home position.


connector
D067/D068/D069/D072
3-36
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
121

does not detect the scanner coming
back to the home position.


connector
Defective SBU board
Unclean white plate
SBU black level correction error

level three times at the
pre-offset adjustment.
141

level ten times at the PGA
adjustment.

level ten times at the offset
adjustment.
SBU white/black level correction error
142
The automatic SBU adjustment has

failed to correct the white level ten
times at the PGA adjustment.
SP4-015)
SM Appendix
Defective SBU board
3-37
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
position sensor
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
Communication Error between BICU and SBU
Loose connection of the flat

cable between the BICU and the
144
The BICU cannot correctly establish

communication with the SBU.
SBU
Defective flat cable between the

BICU and the SBU
Defective BICU
Defective SBU
The white levels of the white plate
Unclean white plate
and the white paper are
Automatic SBU adjustment error
145
extraordinarily different during the
Scan Auto Adjustment (
SP4-015)
SP4-428-001).
Defective SBU board
Inconsistency between the

193
Scanned images are not transferred

to the controller memory within one
minute.
Memory address error
198
The BICU does not receive the
BICU firmware and the
memory address report from the
controller firmware
controller within one minute.
D067/D068/D069/D072
Defective BICU
3-38
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Charge roller current leak
Defective charge roller
The polling module detects a current
leak of the charge roller.
board
Defective polygon mirror motor
Polygonal mirror motor error
The polygon mirror motor does not

320
reach the operating speed within 10
polygonal mirror motor and the
seconds. Or, the polygon mirror
BICU
motor remains out of the operating
speed for 0.2 second after reaching
BICU and the polygon mirror
the operating speed.
motor
Defective BICU
The poling module does not detect
Defective BICU
the laser writing signal (F-GATE)
Loose connection on the fax
No laser writing signal (F-GATE) error
321
controller or the printer controller
asserting after the laser crosses 5

mm from the start point on the drum
Defective fax controller or printer

controller
surface.
SM Appendix
3-39
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
302
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Laser synchronization error
322
The main scan synchronization

detector does not detect the laser
signal for 0.5 second.
Toner bottle not installed

LD unit and the BICU

BICU and LD unit
LD unit out of position
Defective LD unit
Defective BICU
outputting extraordinary voltage
Defective TD sensor
(less than 0.2 V or more than 4.0 V)
TD sensor error
390
The BICU detects the TD sensor
10 times consecutively.
Development bias leak
391
The polling module detects a current

leak of the development bias.
board
Developer initialization error
392
The ID sensor does not detect a

correct pattern during developer
initialization (
2-214-001).
Defective ID sensor
Insufficient developer
Defective drum operation
Defective development roller

operation
Insufficient voltage for the

charge roller
D067/D068/D069/D072
3-40
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Definition
Symptom
Possible Cause
Transfer roller leak error (positive electrode)
401
The feedback voltage of the transfer

roller is insufficient.

unit
Transfer roller leak error (negative electrode)

board
402
The feedback voltage of the transfer

roller is insufficient.

unit
Overload
Defective main motor
Main motor error

The main motor does not reach its
500
operation speed within 0.7 second.

Or, the main motor remains out of its
operation speed for 0.7 second after
reaching the operation speed.
Fusing thermistor open error
541
The fusing temperature remains
thermistor
lower than the specified temperature

by 20 degrees Celsius.
SM Appendix
Loose connectors
3-41
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
board
CPIA NO CONTROLADA

No.
Symptom
Definition
Possible Cause
Fusing temperature warm-up error
542
The fusing temperature rises 7
degrees or less in two seconds; and

thermistor
this continues 5 times consecutively.

Or, the fusing temperature is not
Defective fusing lamp
detected within 25 or 35 seconds.

543

the thermistor is 230C or higher for
one second.
544

the monitor circuit is 250C or higher
for one second.
Fusing lamp overheat error
545
After the fusing temperature reaches

the target, the fusing lamp remains
on for 12 seconds.
thermistor
While the fusing lamp is on, the
fusing temperature varies 50C or
Unstable fusing temperature
546
thermistor
more within one second; and this

occurs two consecutive times.
D067/D068/D069/D072
3-42
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Zero cross signal malfunction

The zero cross signal is not detected
B
within five seconds after the main

power switch is turned on. Or, the
zero cross signal is not detected
Defective BICU
Paper jam in the fusing unit.
Loose connection of the exhaust
Appendix:
Service Call
Conditions
547
within one second after operation

begins.
Consecutive fusing jam
The paper jam counter for the fusing
unit reaches 3 times. The paper jam
559
counter is cleared if the paper is fed

correctly.
This SC is activated only when
SP1159-001 is set to "1" (default
"0").
Exhaust fan motor error
590
The exhaust fan motor is locked for

five seconds.
fan motor
Overload
Loose connection
Accounting error 1
632
An error occurs during

communication with the MF
accounting device.
Accounting RAM error
634
An error occurs in the backup RAM

for the MF accounting device.
SM Appendix
3-43
CPIA NO CONTROLADA
D067/D068/D069/D072
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
Accounting battery error

635
An error occurs in the battery of the

MF accounting device.
Defective communication
Printer board communication error
BICU does not get a signal from

the printer board for 1.5 seconds
692
or more.
BICU gets a break-signal after
between BICU and printer board
completing the communication

with the printer board and does
not get a signal from the printer
board for 10 seconds or more.
Scanner board communication error
BICU does not get a signal from

the scanner board for 1.5
seconds or more.
694
BICU gets a break-signal after
Defective communication
completing the communication
between BICU and scanner
with the scanner board and
board
does not get a signal from the

scanner board for 10 seconds or
more.
ADF gate error 1
760
The ADF sends the FGATE signal
Defective ADF board
before it is requested to scan
Defective input/output board
originals.
Loose connection
D067/D068/D069/D072
3-44
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
761
The ADF does not send the FGATE
Defective SBU board
FGATE signal for more than 60
seconds after the ADF starts
Defective SBU board
Defective mechanical total
signal within 30 seconds after the

ADF starts scanning.
ADF gate abnormal 3
762
The ADF continues to send the
scanning.
Mechanical total counter error
901
counter

the mechanical total counter.
Defective BICU
Loose connection
Defective NVRAM on the BICU
Defective memory
Defective BICU
Engine total counter error

903
The checksum of the total counter is

not correct.
Memory error
An error occurs during the memory
928
check conducted when the main

power switch is turned on or when
the copier is recovering from the
energy saver mode.
SM Appendix
BICU and the memory
3-45
CPIA NO CONTROLADA
D067/D068/D069/D072
Appendix:
Service Call
Conditions
ADF gate abnormal 2
CPIA NO CONTROLADA
No.
Symptom
Definition
Possible Cause
IMAC hardware error

929
A memory control job is not

completed within a certain period.
Defective IMAC
Defective BICU
Loose connection
Defective NVRAM
NVRAM error
981
BICU and the NVRAM
An error occurs during engine

NVRAM check.

NVRAM
Defective BICU
Localization setting not specified
Localization error
982
(The main power switch is
The localization information in the
turned on for the first time after
nonvolatile ROM and in the NVRAM

is different (
D067/D068/D069/D072
SP5-807-001).
the NVRAM is replaced.)
Incorrect localization setting
Defective NVRAM
3-46
CPIA NO CONTROLADA
SM Appendix

Localizacion de Averias SC MP 171 RICOH

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CPIA NO CONTROLADA

SC Tables (F/SPF: D068/D069)

3.1.2 ENGINE SC CODE DESCRIPTIONS

Exposure Lamp Error

Defective exposure lamp

Defective exposure lamp

Defective exposure lamp

The scanner has scanned the white

Unclean scanner mirror

plate, but cannot detect the white

Scanner mirror out of position

Defective SBU board

Defective SBU connector

Lens block out of position

Incorrect position or width of

Scanner home position error 1

Defective scanner home

The scanner home position sensor

Defective scanner drive motor

Defective scanner home

Defective scanner drive motor

Defective BICU board

SC Tables (F/SPF: D068/D069)

Scanner home position error 2

Defective scanner home

The scanner home position sensor

Defective scanner drive motor

Defective scanner home

Defective scanner drive motor

Defective BICU board

Defective SBU board

SBU black level correction error

The automatic SBU adjustment

The automatic SBU adjustment

The automatic SBU adjustment

SBU white/black level correction error

The automatic SBU adjustment has

Defective exposure lamp

Unclean white plate

Incorrect position or width of

times at the PGA adjustment.

Defective SBU board

SC Tables (F/SPF: D068/D069)

Communication Error between BICU and SBU

Loose connection of the flat

The BICU cannot correctly

Defective flat cable between the

Defective exposure lamp

The white levels of the white plate

Unclean white plate

and the white paper are

Incorrect position or width of

Automatic SBU adjustment error

extraordinarily different during the

white plate scanning (

Scan Auto Adjustment (

Defective BICU board

Defective SBU board

Defective BICU board

Defective controller board

Inconsistency between the

Image transfer error

Scanned images are not