Professional Documents
Culture Documents
M AR T I N I , S R
Eastern Pennsylvania Area | Reading | Allentown | Philadelphia | Harrisburg
Phone: 484.755.0330 ~ dmmartini@ptd.net ~
Innovative Senior-Level Professional that is performance driven with 20 years comprehensive achievements in
diverse business operations leadership. Recognized for developing processes and procedures that improve
productivity, decrease costs and increase profitability. Passionate about strong interpersonal communication
conformity with an emphasis on employee development.
Areas of Expertise and Competency:
Organizational Change
Operations Metrics & KPI
Strategic Planning / Vision
Project Management (PMI)
P&L Responsibility
Multi-site Operations
Process Development
Growing Revenue & Profit
Contract Negotiations
Employee Leadership
Client / Vendor Relations
Talent Acquisition / HR Support
C AR E E R H I G H L I G H T S
Increased profits from a 2% net loss to a 7% net gain over a period of 5 years by reorganizing general operations
including developing new policies and procedures that were derived from employee motivated committees.
Reduced overtime from 38% to 10% and reduced overhead by 9%, while maintaining gross volume and improving
quality in part by offering quantity and quality employee incentives.
Generated a 130% revenue increase over a two-year period by developing and implementing new service contract
offerings that were affordable and offered significant value to the client.
Managed operations for revenue streams in excess of $50M dollars.
P R O F E S S I O N AL E X P E R I E N C E
Consultant Operations Management / Organizational Change, CYBERWARE, LLC, Hamburg, PA
2013 Present
Independent Consultant specializing in organizational development and operations solutions across multiple industries.
Custom Software Telecommunications Digital Hardware / Software Integration Construction Manufacturing
Lead organizational strategic planning successfully to support initiatives by listening to what the employees, clients and analytical
data reveals before making premeditated decisions to support objectives.
Implement organizational change to improve efficiency and effectiveness of day to day operations via committee driven initiatives.
Develop and document policies and procedures, job descriptions and organizational framework to support company evolution,
increase profits, decrease costs and retain company talent.
2014 2015
MEP contractor serving the commercial and industrial market (300+ employees)
Organized and directed strategic planning with executive group to develop 2015 sales and profit growth objectives.
Responsible for interim direct management of operations, contract negotiation and employee training.
2007 2013
Accountable for operations business plan to complete multi-year reorganization strategy; led operations management team in
implementing operational goals to support sales objectives and gross profit with enthusiasm, passion and perseverance. (Team)
Exude approachable leadership for every employee at every level to earn trust and dependability. (Accountability)
Directly maintained cross-functional integration for all operations departments; including: project management, design engineering;
program engineering, shop fabrication, installation, managed services, helpdesk and warehouse. (Organization)
Developed annual operations budget, managed contract negotiations, employee training courses, and other crucial programs to
support the mission, objectives, guiding principles and vision of the company. (Operating Infrastructure)
2000 2007
Managed operations budget, staffing, master scheduling and all critical programs for six, east coast satellite offices for a revenue
control custom software Integration Company through hands on servant style leadership.
Built and managed a team of twenty-five resident employees who handled project management, engineering, installation, service,
sales, help desk and training; oversaw multiple subcontractors.
Reorganized implementation group tasked with installation of sophisticated network-compatible parking-revenue control systems,
employee time and attendance, security building access and CCTV.
1992 2000
Managed the sale, installation and service of UNIX platform software for building card access, commercial electronic and physical
security, CCTV, and other personnel security applications.
Increased total branch revenue by more than 20% through successful consultative sales; by building relationship, maintaining high
levels of client satisfaction and managing large national accounts.
1982 1992
Managed all areas of operations, sales & marketing for ground up contractor serving custom home building industry.
E D U C AT I O N
BS Degree, Human Resources Management, Geneva College, Beaver Falls, PA
AS Degree, Specialized Technology, (Electronics Technology), Penn Technical Institute, Pittsburgh, PA
C E R T I F I C AT I O N S
Six Sigma Green Belt, Villanova University
Certified Technology Specialist (CTS)
2013
2012
Key Words
1999
1992