Verizon Wireless

ECW pre-sales checklist

ECW configuration checklist

EUS2011-06-08

Verizon
Enterprise GCT Follow-up Response

PRE-INSTALLATION SITE SURVEY

The following document's purpose is to gather the necessary information from the
customer required for the configuration and setup of the ECW and the working environment in
the office. A completion of all necessary details in this document will ensure a faster installation
and proper communications service provisioning to the office.
1

Scope of survey

The following items will be covered in the Pre-installation Site Survey:

General Information

Basic System Setup

Telephony Settings External Lines Configuration

Telephony Settings Local Extensions

Telephony Settings Voicemail to email

Telephony Settings Auto Attendant menus

Telephony Settings Music on hold

Telephony Settings Incoming calls routing

Telephony Settings Outgoing calls routing

Telephony Settings Hunt groups

Telephony Settings Pickup groups

Network Settings WAN connections

Network Settings Local Area Network

Network Settings WiFi

Network Settings Firewall

System Settings Miscellaneous

Verizon Wireless ECW configuration checklist

EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

General information

2.1

Site Address____________________________________________

2.2

Contact Person__________________________________________

2.3

Number of employees_____________________________________

Basic System Setup

3.1

General Information
3.1.1

Administrator User Name ________________________________

3.1.2

Administrator Password__________________________________

3.1.3

Enable Remote Management (Yes/No)______________________

Telephony Settings External Lines

4.1

Cellular lines configuration

4.1.1
4.2

FXO lines configuration

4.2.1

4.3

Number of cellular lines (current and planned) in office _______(0, 1, 2)

Number of external lines (current and planned) in office (0, 1, 2) and their
numbers__________________________________________________________
________________________________________________________________
________________________________________________________________
___________

VoIP line configuration

The information below will be supplied by the SIP provider. There may be additional
requirements by the SIP provider beyond the information described below.
Verizon Wireless ECW configuration checklist
EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

4.3.1

Phone numbers________________________________________________

4.3.2

Number of concurrent calls_______________________________________

4.3.3

DID support___________________________________________________

4.3.4

Provider Proxy IP Address or hostname_____________________________

4.3.5

Authentication ID used for Registration_____________________________

4.3.6

Password used for Registration____________________________________

4.3.7

Customer's caller ID or account name_______________________________

4.3.8

Using 1+ for dialing: Yes/No______________________________________

4.3.9

System CODEC: G.711A, G.711u, G.729____________________________

4.3.10 T.38 FAX Service provided: Yes/No________________________________

5

Telephony Settings Local Extensions

5.1

5.2

General Extension Information

5.1.1

Total number of local extensions required_____________________________

5.1.2

Total number of SIP extensions_____________________________________

5.1.3

Total number of analog extensions (0, 1, 2 or 3)________________________

5.1.4

Number of digits for extension: 2, 3, 4 or other_________________________

5.1.5

SIP phone type (manufacturer and model)_____________________________

Personal Extension Information

The information below will be needed to be provided for each and every extension in the
system
5.2.1

Extension number_________________________________________________

Verizon Wireless ECW configuration checklist

EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

7
7.1

7.2

5.2.2

User First and Last Name___________________________________________

5.2.3

Enable Voicemail (Yes/No)_________________________________________

5.2.4

Enable Forwarding to a mobile phone when not answering (Yes/No), if yes,

specify phone
number____________________________________________________

5.2.5

Restriction on outbound calls: No, Yes to International calls, Yes to all outgoing
calls____________________________________________________________

Telephony Settings Voicemail to Email configuration

6.1.1

SMTP Server IP Address___________________________________________

6.1.2

SMTP User Name_________________________________________________

6.1.3

SMTP Password__________________________________________________

Telephony Settings Auto Attendant Menus

Main Menu or Day Menu
7.1.1

Operating Hours (Optional, only if Day/Night/Holiday modes to be used) Note

operating hours (Days of the week and hours of day)__________________

7.1.2

Description of message to be recorded (Will be recorded by customer on

site)_________________________________________________________

Night/Holiday Menu Optional

7.2.1

7.3

Other Menu/Menus Optional

7.3.1

8
8.1

Description of message to be recorded (Will be recorded by customer on

site)_________________________________________________________

Description of message/messages to be recorded (Will be recorded by customer

on site)________________________________________________________

Telephony Settings Music On Hold

Provide Music on Hold file (MP3 or WAV) to be played

Verizon Wireless ECW configuration checklist

EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

5(9)

NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

9
9.1

Telephony Settings Incoming Calls Routing

Needs to be specified for each and every external line
9.1.1

External line Type (FXO1, FXO2, Cell1, Cell2, etc.)______________________

9.1.2

Day mode routing: Route incoming call to a specific extension, to a specific auto
attendant menu, to a specific hunt group________________________________

9.1.3

Night mode routing: Route incoming call to a specific extension, to a specific

auto attendant menu, to a specific hunt
group_________________________________

9.1.4

If call comes in via SIP provider do we require number manipulation? If yes,

describe in details.
__________________________________________________

9.1.5

Do you plan on using a single cellular line number as the leading incoming
office number and use the other cellular lines as backup (Using "Call Divert"
features?)
Yes/No.__________________________________________________________
_

10 Telephony Settings Outgoing Calls Routing

10.1 Outgoing calls routing is done using a Least Call Routing table. _____________
10.1.1 Using special prefix for all outgoing calls? (Yes/No describe the
prefix)___________________________________________________________
10.1.2 Using special prefix for international outgoing calls? (Yes/No describe the
prefix)___________________________________________________________
10.1.3 Using special prefix for other type of outgoing calls? (Yes/No describe the
prefix
type/types)_______________________________________________________
10.1.4 External line #1 to be used for local calls only? All outgoing calls?
____________________________________________________________
10.1.5 Alternate Line required?_____________________________________________

11 Telephony Settings Hunt Group

Verizon Wireless ECW configuration checklist
EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

11.1 Number of hunt groups in office

11.1.1 Hunt group
name___________________________________________________
11.1.2 Hunt group
members________________________________________________
11.1.3 Ring order
settings__________________________________________________

12 Telephony Settings Pickup Group

12.1 Number of pickup groups in office
12.1.1 Pickup group
name__________________________________________________
12.1.2 Pickup group
members_______________________________________________

13

Network Settings - WAN Connections

13.1 DSL Connection (Yes/No)

13.1.1 Connection type (PPoE, PPTP,
L2TP)___________________________________
13.1.2 Server IP Address or
URL____________________________________________
13.1.3 Login User name/Password _______________________________________
13.1.4 Static IP address or automatically ISP's obtained IP address _____________
13.1.5 Subnet mask (If static IP address configured)__________________________
13.1.6 Default Gateway Address (If static IP address configured)________________
13.1.7 DNS Server Address (If static IP address configured)____________________
13.2 Cellular Data Connection (Yes/No)
13.2.1 APN___________________________________________________________
Verizon Wireless ECW configuration checklist
EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

13.2.2 Authentication Required (No, PAP/CHAP)____________________________

13.2.3 User name/Password______________________________________________

14 Network Settings Local Network

14.1 DHCP Server functionality required (Yes/No)________________

14.1.1 DHCP Address Range__________________________________

15 Network Settings WiFi

15.1 Enable WiFi? (Yes/No)___________________________________
15.1.1 Network name (SSID)__________________________________
15.1.2 Broadcast SSID? (Yes/No)_______________________________
15.1.3 Authentication Type (None, WEP, WPA/WPA2)_____________
15.1.4 Authentication Key ____________________________________

16 Network Settings Firewall

16.1 Firewall Typical Profile (Normal security, No security, Maximum
security)______________________________________________
16.2 Port Forwarding (Opening ports in Firewall for special
applications)___________________________________________
16.3 DMZ Host required? (Yes/No)_____________________________
17 System Settings Miscellaneous
Verizon Wireless ECW configuration checklist
EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

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NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.

Verizon
Enterprise GCT Follow-up Response

17.1 Daily Reset Time of day (Default Daily, 5 am)_____________________

Verizon Wireless ECW configuration checklist

EUS-11: 2011-06-08

ECW Inc. 2011

Proprietary and Confidential

9(9)

NOT FOR TRANSMITTAL, REPRODUCTION, DISCLOSURE, OR OTHER USE IN WHOLE OR IN PART WITHOUT THE EXPRESS
WRITTEN AUTHORIZATION OF ECW INC.