KSA Market Credentials

KSA Market Credentials and Service Offering
TKI-0343
May 2015
24 pages
office@kpiinstitute.org
+971 4 311 6556
Introduction
Introduction
The KPI Institute KSA Market Credentials and Service Offering
Strategy Management
The KPI Institute is the global authority on performance through Key Performance Indicators
(KPIs) research and education, providing through its publications and training courses insights
on how to measure and learn with KPIs. It developed the first KPI Management Framework
and operates several research programs dedicated to performance management, strategy,
Balanced Scorecard and Key Performance Indicators.
Research Programs
Services Offered
Educational Programs
The KPI Institute provides a broad set of education services, from
certification to customized training courses. The certification
programs represent a unique combination of cutting-edge research
and proven techniques from best-practice organizations, offering
professionals essential insights and practical tools to improve business
performance.
Practice Leaders
Assisted over 28,000 organizations in finding solutions to their KPI needs;

Documented 7,000+ KPIs from 16 functional areas and 25 industries;
Reviewed 1,000+ performance reports from 125 countries;
Referenced 30,000+ resources (books, articles, performance reports);
Developed over 150 KPI Dashboards and Balanced Scorecards;
Delivered training courses in 24 countries on 5 continents;
Trained over 3,400 participants from 41 countries on how to work rigorously with KPIs.
Publications
In order to facilitate the identification and usage of KPIs in practice,
The KPI Institute developed the suite of Top KPIs Reports. Also, to
help organizations design or improve their performance management
architecture, The KPI Institute offers the Toolkit series, containing
editable templates, customized for specific industries and functional
areas. The KPI Institute also makes available a set of dictionaries
relevant to practitioners in the realm of performance management
and KPIs, The KPI Compendium and The KPI Dictionary.
Testimonials
Over the last ten years, the team has:
The KPI Institute is dedicated to identifying the issues, trends and

best practices impacting the field of performance management today
and shaping the way in which we are going to experience it in the
future. Driven by the belief that progress in management science
emerged from practice, the research programs are grounded on
reviewing KPI and performance management examples as used in
various countries, functional areas and industries.
Case Studies
It operates smartKPIs.com, the result of the research

program dedicated to documenting and cataloguing
how KPIs are used in practice, an online portal
containing the largest collection of well documented
KPI examples, supported by a community of tens of
thousands of members.
Case Studies Overview
Our Pillars
Customer List
About The KPI Institute
+971 4 311 6556
State of Strategy Management in KSA
68
of respondents stated that their

organization proactively monitor the
external environment to identify threats
and opportunities
66
of respondents think that it is understood

by the senio
r manageme
nt that managing
strategy is primarily about managing
change
65
of respondents think that individual

performance goals are aligned to higher
level strategies
68
of respondents stated that the KPIs have

corresponding targets
65
of respondents consider that there is clarity

within the organization as to the critical few
objectives that drive strategic success
68
stated that performance review meetings

take place with regularity at the end of each
performance management cycle
50
64
of respondents stated that selected KPIs are

measurable and a trend analysis can
be
performed on the gathered data
47
52
of respondents state that audits on the

accuracy and quality of the KPI data
submitted take place periodically
63
believe that existing targetsearadjusted

accordingly, whenevert iis required, based on
the decisio
n madeduring performance review
meetings
48
53
of respondents consider that their

organization has a disciplined process for
aligning continuous performance
improvement with strategic priorities
of respondents think that strategic priorities

drive how they manage talent within their
organization
Disagree
Disagree
Agree
Agree
Stronglyagree
agree
Strongly
Testimonials
time according to the pre-established schedule
Workshops are extensively used as the preferred

format for the KPI selection process
53
53
Services Offered
63
No
Strongly agree
Performance reports are made available to a large
Strongly disagree
Strongly agree
A variety of key stakeholders (employees, managers,

suppliers) are engaged in the KPI selection process
Strongly disagree
Strongly agree
Key Performance Indicators are included in an

internal library/database of KPIs
Practice Leaders
Strongly disagree
strategy execution
Neitheragree
agreeorordisagre
disagre
Neither
ee
Case Studies
Stronglydisagre
disagre
Strongly
ee
analysis of KPI data and initiative review
53
Yes
49
of respondents think that changes,

comments and decisions related to a KPI
are regularly updated in the
documentation form
47
Balanced scorecar
d KEY findings
Does your organization use a Balanced Scorecard system?
of respondents stated that advanced data

interpretation methods, such as data
modelling and predictive analytics are used
during the data analysis process
49
67
43
46
agree that data quality reviews are based on

a combination of several methods such as
random data sampling, double checking or
automation
Customer List
76
of respondents stated that the strategies of

support units are aligned to higher level
strategies
Areas of improvement
Strategy Management
TOP PERFORMing areas
Introduction
Yes
No
+971 4 311 6556
State of Strategy Management in KSA

e
Disagree
Strongly agreeStrongly disagre
Strongly
disagre
e
Performance reports are made available to a large
A variety of key stakeholders (employees, managers,

suppliers) are engaged in the KPI selection process
strategy execution
83
Neitheragree
agree or disagre
e
Strongly
disagreeAgree
Strongly
63
Stronglyagree
agree
Strongly
Key Performance Indicators are included in an

internal library/database of KPIs
53
53
Strategy Management
KEY findings
Strongly disagree
Introduction
Customer List
Strongly agree
Strongly agree
For tracking and monitoring strategy execution/KPIs

the respondents use:
of respondents state that their organization

and monitoring strategy execution/KPIs
46
17
5
Spreadsheets
Strongly disagree
Cloud solutions
Strongly disagree
Strongly agree
about the survey
214
Client server solution implemented on-site
Strongly agree
85 15
participants from the Kingdom of Saudi Arabia responded,

providing their input about the state of strategy management
and Key Performance Indicators practice in their organizations
Male
Case Studies
TECHNOLOGY
55
Strongly disagree
Female
1,001 - 5,000
Over 10,000
11 - 1,000
101 - 500
Other
71%
30 - 39
Economic Sector
Consulting
18%
6%
Human Resources
55%
2 - 5 years
Less than 1 year
5 - 10 years
1 - 2 years
More than 15 years
10 - 15 years
40 - 49
23%
20 - 29
NGO
3%
50 - 59
Other
2%
Other
16%
4%
3%
22%
13%
9%
7%
7%
6%
Operations
Information Technology
Business Intelligence
Length of Service with Current Employer
Age Group
Private Sector
Public Sector
29%
20%
16%
12%
23%
Education
8%
6%
20%
17%
28%
22%
Masters Degree
Bachelors Degree
46%
38%
7%
6%
3%
Doctoral Degree
Other
43%
Practice Leaders
10%
8%
7%
7%
6%
6%
Functional Areas
Services Offered
Manufacturing
Banking, Mortgages and Credit
Consulting
Education/Training
Healthcare
Technology
Organization Size
Seniority
C-Level Executive Senior
Manager Team Member
Operational Manager
Team Supervisor
Professional Employee
University Educated
Testimonials
DEMOGRAPHICS
Organization Type
Strongly disagree
29%
17%
+971 4 311 6556
Customer list in KSA
160 + Clients
We have worked with leading organisations

from both private and public sectors to assess
and improve their business performance.
720 + Participants
750 + Training Hours

5
Practice Leaders
The training hours delivered in KSA enabled

us to better understand the key issues and
trends affecting the market.
Services Offered
We understand that business success starts with

competent staff therefore we focus on genuinely
training professionals in developing new skills.
Testimonials
Airlines
Agriculture
Banking
Construction - Architecture
Education
Government Administration
Healthcare
Investment
Manufacturing
Medical Practice
Petrochemical
Technology
Telecommunications
Utilities
Case Studies
ABANA
Abdul Rahman Al-Mishari Hospital
Abdulatief Jamil Hospital
Al Elm Information Security
Al Hada Armed Forces Hospital
Alandalusia Dental Center
Alinma Bank
AlKawther
Alpha Star Aviation Services
ARASCO
Dar Al-Hekma College
Geidea
Hidada
Institute of Public Administration
International Medical Center
King Abdulaziz Hospital
King Abdullah Medical City
King Fahad Hospital
King Fahad Medical City
King Faisal Specialist Hospital &
Research Center
King Khaled Eye Specialist Hospital
King Saud Bin Abdulaziz University for
Health Sciences
Ministry of Interior Hospital
Ministry of Labour (MOL)
National Guard Health Affairs
New Jeddah Clinics Hospital
Noviasat Co/Ltd
SABIC
Salehiya
Saudi Airlines
Saudi Binladin Group Rush Projects
Division
Saudi Central Board for Healthcare
Institutions CBAHI
Saudi Food & Drug Authority (SFDA)
Saudi Telecom Company (STC)
Khafji Joint Operations

King Abdulaziz Medical City
King Abdullah University of Science and
Technology
King Fahd University of Petroleum and Minerals
King Saud Medical City
Madinah Development Authority
Marafiq
Mechanical and Chemical Supplies Company
Meras Consulting
Modern Dairy Plant Co.
Mohamed Yousuf Naghi Motors
Nahdi Medical Company
Najm Insurance Services
National Net Ventures - N2V
Othaim Markets
PDC-Ports Development Company
Potential Innovations Establishment
Pricewaterhouse Coopers
Q.A. in Project Management
Saudi Arabian Monetary Agency
Saudi Aramco Total Refining and Petrochemical
Saudi Basic Industries Corp
Saudi Electricity
Saudi Oger Ltd
Savannah International Trading .Co.
Savola Plastics
Schneider Electric
Seder
Softway Integrated Business Solutions
SPIMACO
Supreme Foods Group
Tadrees Holding
Tamkeen Technologies
TAQNIA
Tawzea
Technical and Vocational Training Corporation
University of Dammam
Zamil
Zohoor Alreef
Industries
Customer List
Abdul Latif Jameel United Finance

Abunayyan Trading
Afya Healthcare Company
Al Faal United & Development
Al Fatah Water and Power
Al Hikma Group
AL Moosa General Hospital
Al Rahed Group
Al Rajhi Insurance Company
Al Wefag Trading & Manufacturing Co.
Al-Arrab Contracting Company
Alessa Industries Company
Alfanar
ALJ - Toyota
Al-Kifah Holding
Almajal G4S
Almajdouie Group
ALMulhim Auto Services
Al-Nahdi Medical Co.
AlNahla Group
ArcelorMittal
Bemco Steel Industries
Bitumat Co.
Dar Al-Hekma College
Datability
Effat University
EFS Facilities Services
E-Governement Program (Yesser)
Elaj Group
Elite Arabia
Energy Projects Support Company
ENPRO
Exsab Investment
eXtra Saudi
FKEC
Gulf Solutions
Hewlett-Packard
IKK Group
Jeddah Islamic Port
Kaizen & Strategic Planning
Services
Strategy Management
Products
Introduction
+971 4 311 6556
Introduction
Strategy Management
From
Representative
Industries
Healthcare
Government Admn.
Education
Telecommunications
Technology
Airlines
Agriculture
Healthcare
Government
Petrochemicals
Technology
Agriculture
Telecommunications
26
51
80
240
2
1
3
4
822
62
612
323
28
233
4
1
8
43
27
1
6
Practice Leaders
Petrochemicals
251
488
297
1,461
Services Offered
Airlines
Academic Education
Top 25
KPIs Reports
Testimonials
244
110
95
54
52
26
14
12
At in-house courses
and consulting projects
KPIs documented
published premium
Case Studies
Participants
Trained
607
KPIs
documented
Participants
Trained in
KSA
research
Customer List
advisory
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Context
Value Generation
Overview
Needs
Certified KPI Professional Training course 3 days
King Saud bin Abdulaziz University for Health Sciences

started as an organization providing healthcare services and
gradually evolved into a pioneering academic institution.
Currently, the University operates through 2 divisions, one in
Jeddah and one in Al Ahsa in the Kingdom of Saudi Arabia.
The organization is focused on both academic studies and
modern scientific research in healthcare.
Certified KPI Practitioner Training course 2 days
Industry: Education
Staff: 200+
Country: Saudi Arabia
Functional areas:
Interdepartmental
City: Jeddah
Scope: Upskilling of staff on KPI best practices in academic

education
Period: 1 - 5 February, 2015
Selecting relevant KPIs;

Developing a standard documentation form for KPIs;
Establishing objectives and initiatives;
KPI governance;
Efficient data gathering for KPIs;
Obtain more support from leadership for KPI use.
Benefits
Participants received the KPI Professional Certification
and increased their experience in working with KPIs, as a
first step towards obtaining the second certification as KPI
Practitioners;
During The KPI Practitioner Training Course all tools
were developed in the organizational context of the client
and 15 useful templates for internal use were generated;
The organization developed the necessary internal
capability to manage an internal performance management
system.
Practice Leaders
Engagement length: 5 days
Challenges
Provide an extensive customized educational program

meant to create the internal capability for performance
management.
Services Offered
Service Provided
This 2 days training course also supports the development of

a KPI Practitioner Portfolio that each participant must create
individually to obtain the KPI Practitioner Certification title.
Solutions
Testimonials
Division: University
The first module in focused on developing skills and knowledge in

terms of measuring performance, such as selecting the right KPIs
at corporate and departmental level, documenting and setting
targets for KPIs, gathering timely and accurate data for KPIs.
The second module provides the opportunity for participants
to practice their skills to develop a KPI project plan, scorecards,
dashboards and other performance measurement templates on
real life case study, such as their organizational context.
Develop competencies in managing performance of staff

members;
Case Studies
Name: King Saud bin Abdulaziz University for Health Sciences
Gain more clarity around best practices in developing a

performance management system;
King Saud bin Abdulaziz University for Health Sciences

has invited the KPI Institute to deliver its Certified KPI
Professional and Practitioner educational program. The 5
days learning experience is structured in 2 training modules:
Customer List
Organization
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Industry: Resources
Functional area:
Interdepartmental
SABIC has invited The KPI Institute to facilitate a premium

educational program in working with KPIs. The project
consisted in delivering the Certified KPI Professional Training
course to key members of the organization. The personalized
training course embedded best practices in measuring and
managing performance in petrochemical companies and was
focused on addressing SABICs challenges.
Challenges
Selecting relevant KPIs and reduce the current number of
KPIs monitored;
Cascading KPIs to operational and individual level;
Data availability for KPIs;
Establishing targets for KPIs;
Understanding the value and importance of using KPIs;
Overcoming the resistance in using KPIs;

Upskill staff members in order to better face challenges.
Solutions
Delivering a 3 days educational program with focus on
sessions related to KPI selection techniques, data gathering
optimization, KPI documentation and target setting,
aligning KPIs across organizational levels and building a
performance culture in the company.
Benefits
Participants gained knowledge, practical experience and
tools to generate value from working with KPI and refine
SABICs performance management system.
80% of participants obtained the Certified KPI Professional
Diploma.
Building a performance culture.

Services Offered
Sector: Petrochemicals
Needs
Testimonials
The company has one R&D corporate center in Saudi Arabia and
8 other Technology and Innovation Centers across the globe that
ensure constant progress and generated until now a portfolio of
9,000 global patent filings.
Overview
Case Studies
SABIC is one of the worlds most successful chemical companies.

Among the top producers of polyethylene, polypropylene,
advanced thermoplastics, glycols, methanol, and fertilizers,
SABIC is also one of the largest producers of steel in the Middle
East. Their customers operate in a variety of industries, given the
fact that they are the 2nd most diversified chemical company in
the world, whose operations are spread across 45 countries.
Value Generation
Name: SABIC
Context
Customer List
Organization
City: Riyadh
Service
Scope: Upskill staff members in working with KPIs
8
Practice Leaders
Period: 21-23 July 2013
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Overview
Needs
ARASCO has invited the KPI Institute to assist the

organization on implementing a Key Performance Indicators
Management Framework at operational and individual
level, to its Feed Sales and Marketing Department. The
projects main purpose was the development of an integrated
Performance Management System that will allow the analysis,
evaluation and improvement of the sales team. The project
comprised of 4 stages, as follows:
Staff: 1,000+
Functional area:
Interdepartmental
Challenges
City: Riyadh
Service
Set realistic targets for KPIs;

Optimize data gathering process;
Report performance;
Automated reporting system.

Solutions
Assist managers to the development of departmental, team
and individual scorecards, through workshops;
Train key staff on best practices in working with KPIs;
Provide guidance to automate the data gathering and
reporting process through QuickScore.
Benefits
The strategy of the Feed Sales and Marketing Department
was clarified and embedded in a comprehensive scorecard.
8 teams had their scorecards developed;
Individual scorecards were created for 10 different positions;
A Competencies Dictionary was provided to ensure a
better evaluation of employee competencies.
All scorecards were configured in QuickScore.
Cascading KPIs to individual level;

Create a performance culture.
Practice Leaders
Scope: Performance Management System Implementation at

Operational
Period: 5-21 August 2014
Prioritizing KPIs and objectives;
Create alignment between employees, teams and

departmental objectives;
Services Offered
Industry: Agriculture
Stimulate employee performance through a rigorous

performance management system;
Testimonials
Sector: Manufacturing
1. Measuring and Learning with KPIs 2 days training course

2. Performance Management Architecture Workshop for
Feed Sales and Marketing 1 day;
3. Workshop to cascade KPIs at team level -2 days;
4. Evaluating and Managing Individual Performance 1 day
training course;
5. Workshop to cascade KPIs at individual level within the
sales team 4 days.
6. Performance Management System automation through
software training and full support on internal configuration
of QuickScore - SpiderStrategies. 5 days.
Develop internal competencies in measuring performance;
Case Studies
ARASCO is one of the leading agricultural services and food

provider in the Kingdom of Saudi Arabia. Since 1983, the
company has grown to become one of the largest companies
in the Kingdom of Saudi Arabia. Since 1997, ARASCO has
been importing around 2 million tons of grain and agricultural
products in order to support the welfare of the supply chains
in the Kingdom, as well as to ensure the sustainability of the
industry. In its dedication to filling large food gaps in the Middle
East, ARASCO has strategically expanded its structure to also
include: ARASCO Corn Products, ARASCO Logistics, IDAC
Analytical Laboratories and ALEMAR.
Value Generation
Name: ARASCO
Context
Customer List
Organization
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Context
Value Generation
Overview
Needs
Name: Saudi Arabian Airlines
Staff: 10,000+
Functional area:
Human Resources
City: Jeddah
Service
Differentiating between different terminologies and tools

used in managing performance;
Aligning Human Resources KPIs to organizational
strategy;
Setting realistic targets for KPIs;
Cascading HR KPIs from departmental to individual level.
Solutions
Business simulation to provide clarity around the current
approach to managing the department and bring a new
perspective on how the team can improve;
Training sessions to ensure a basic knowledge to manage
performance;
Workshop to guide the development of the Human
Resources Performance Management Architecture.
Benefits
Participants acquired a clear understanding and improved
knowledge on how to manage performance;
Team work, communication and problem solving
competencies were improved;
Development of 4 scorecards: Human Resources, Talent
Development, Compensation and Benefits, Recruitment
and 1 dashboard;
Alignment of the Human Resources initiatives to the new
strategy.
10
Practice Leaders
Scope: Improving performance with KPIs, HR scorecards

and dashboards
Period: 2-5 December 2012
Challenges
Stimulate a different way of approaching problems.
Services Offered
Industry: Transportation
1 day workshop to develop the Performance Management

System Architecture for the Human Resources Department.
Develop the internal capability to manage performance;
Testimonials
Sector: Airlines
2 days training on the fundamentals of KPI Management;
Generate added value through the use of KPIs;
Case Studies
Saudi Arabian Airlines is one of the largest airlines in the world,

with over 140 aircrafts, including the latest and most advanced
wide-bodied jets presently available. It is the third largest airline
company in the Middle East in terms of revenue, and a member
of the SkyTeam alliance since 2012. The Saudi Arabian Airlines
ground services handle over 150.000 flights annually in 26
international, regional and domestic airports. In its years of air
service Saudi Arabian Airlines has been granted over 50 awards,
amongst which, the most recent 2004 Silver MENA Travel
Award in acknowledgement of outstanding achievement of Best
ME&NA Airlines.
Half a day business simulation Friday Night at the

Emergency Room to enhance team work, system thinking
and stimulate out-of-the-box approach to solving problems.
Designing and implementing a performance management

system within the department;
Saudi Arabian Airlines have invited the KPI Institute to deliver

an in-house program on improving the performance of the
Human Resources Department. The program consisted in:
Customer List
Organization
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Functional areas:
Interdepartmental
City: Riyadh
Service
Scope: Upskilling of Staff on the Use of KPIs in the Healthcare
Industry
The KPI Certified Professional program provides participants

with the following:
A sound framework to establish KPIs aligned to strategy;
A clear understanding of the KPI measurement challenges
and how to address them;
Practical experience in selecting KPIs and developing
scorecards and dashboards at functional and departmental
level;
Advice and inter-departmental coaching capabilities on
the rigorous selection and measurement of KPIs
Premium, international recognition through the KPI
Professional Certificate.
Challenges
Raising awareness on performance management systems
Mastering KPI selection techniques
Gathering data for KPI based reporting
Understanding KPI typology and methodology
Ensuring accountability for data collection
Using the adequate performance management tools
Interpreting data for decision-making
Results monitoring and performance evaluation
Understanding performance management terminology

Generating value from KPI based performance
management systems
Establish criteria for KPI selection
Understanding KPI terminology and methodology
Optimize data gathering and reporting
Align KPIs to strategy and objectives
Integrate performance with other organizational functions
Enabling Performance Management through technology
Solutions
Create awareness and develop competencies in working
with KPIs to build a sound performance management
framework.
Benefits
Participants became members of the International
Certified KPI professionals Community.
Participants gained both theoretical understanding
and practical experience in working with KPI based
performance management systems.
Access to useful templates and tools that can be used in
deploying a performance management framework.
11
Practice Leaders
Period:16-18 November 2014
King Khaled Eye Specialist Hospital has invited the KPI

Institute to deliver a KPI Certification program in the use of Key
Performance Indicators and KPI Management Frameworks.
Government professionals have been provided with the
opportunity to obtain the Certified KPI Professional status, a
unique certification that proves knowledge and practical skills
for a KPI based approach to Performance Management.
Services Offered
Needs
Testimonials
Staff: 500+
Overview
Case Studies
Known as the worlds largest facility for the treatment of eye

disorders The King Khaled Eye Specialist Hospital (KKESH)
is a 263 bed tertiary healthcare center in Riyadh, Saudi Arabia.
KKESH has 12 operating rooms, 17 recovery room beds, and
247 inpatient beds. Its outpatient area sees approximately 500
patients per day. King Khaled Eye Specialist Hospital (KKESH)
is an exemplary tertiary care ophthalmic facility operated by the
Ministry of Health (MOH) of the Kingdom of Saudi Arabia. For
more than two decades, King Khaled Eye Specialist Hospital
has been recognized for excellence in its delivery of ophthalmic
care, as well as, a broad range of treatments to adult and pediatric
patients.
Division: Healthcare
Industry: Government-Local
Value Generation
Name: King Khaled Eye Specialist Hospital
Context
Customer List
Organization
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Industry: Government
Staff: 200+
Functional area:
Interdepartmental
City: Jeddah
Scope: KPI Awareness
The International Medical Center in Jeddah has invited The

KPI Institute to deliver an in-house KPI awareness session. The
program focused on analyzing KPI terminology, KPI selection
techniques and highlighting the main tools used in managing
performance in order to support the implementation process
of a Balanced Scorecard performance management system.
Challenges
A systematic approach to KPI based reporting
KPI based decision making
KPI selection and usage
KPI monitoring and reporting
Raise awareness among management in regards to

working with KPIs
Solutions
KPI awareness workshop
Benefits
Participants gained both theoretical understanding
and practical experience in working with performance
management tools such as the Balanced Scorecard
Increased buy-in from participants in implementing the
Balanced Scorecard system
Ensuring KPI continuity

Aligning KPIs to strategy and objectives
Understanding and implementing performance
management tools
Services Offered
Service
Needs
Testimonials
Division: Healthcare
Overview
Case Studies
The International Medical Center is the foremost medical

facility in Jeddah to provide comprehensive treatment option
for a wide range of health problems. The medical services of
the International Medical Center are delivered by more than
150 certified physicians in more than 30 specialties. Suited
with state of the art medical equipment the International
Medical Center of Jeddah is ranked among the best healthcare
providers in the region.
Value Generation
Name: International Medical Center Jeddah
Context
Customer List
Organization
Period:12 January, 2013

Engagement length: 1 day
Practice Leaders
12
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Overview
Needs
The Saudi Ministry of Labor has invited the KPI Institute

to deliver a customized Certified KPI Professional Training
Program in order to improve the current performance
management practices in the organization. To ensure a
successful learning experience, the 3 days educational
program was delivered to 2 different groups of participants in
order to reach all key stakeholders. Furthermore, the training
course was delivered in Arabic, by one of The KPI Institutes
subject matter experts.
In this context, 42 professionals from different divisions were
assisted in order to acquire knowledge and practical skills on
key topics, like:
KPI selection;
Industry: Governmental
Staff: 5,000+
Functional area:
Interdepartmental
Data visualization;
City: Riyadh
Data gathering and reporting;
Scope: Upskill staff on the use of Key Performance Indicators

Period: 2-4 June 2014; 22-24 June 2014
Data analysis and decision making.

Challenges
Acknowledge best practices in managing performance to

further improve the current KPI framework.
Solutions
Customized educational program: Certified KPI Professional
Benefits
Participants gained knowledge and competencies in
working with KPIs, using a structured approach to
managing performance.
The training course was delivered in Arabic and exercises
were customized to the clients industry specific context.
Participants had the opportunity to obtain the international
premium recognition in deploying KPIs, as more than
90% of them became Certified KPI Professionals.
Services Offered
Service
KPI documentation;
Develop the performance management capability in the

organization through training;
Testimonials
Sector: Labor
Raising awareness and creating accountability around

managing performance;
Case Studies
The Saudi Ministry of Labor (MOL) is the governmental

authority responsible for overseeing labor affairs and national
regulations in this field. By setting labor standards, supervising
labor dispute mechanisms, workforce participation and
employment, the governmental institution support the national
economys sustainable development.
Value Generation
Name: Ministry of Labor
Context
Customer List
Organization
Identify the most relevant KPIs for the business;

Collect performance data;
Create an effective and meaningful reporting process for
Key Performance Indicators;
Create accountability for KPIs;
13
Practice Leaders
Transform the organization into a high performance

governmental institution.
+971 4 311 6556
Case Studies
Introduction
Strategy Management
The Ministry of Education (MOE) is the governmental authority

responsible for overseeing the educational system in The
Kingdom of Saudi Arabia. The main goals of the institution are:
Industry: Governmental
Functional area:
Interdepartmental
City: Riyadh
The Ministry of Education has invited the KPI Institute

to deliver a customized education program in order to
improve the current performance management practices in
the organization. Given an increased need to acquire more
experience in terms of working with KPIs, an extensive
educational program was selected, structured on 2 levels: The
Certified KPI Professional and The KPI Practitioner.
The Certified KPI Professional is a 3 days training course
focused on providing participants the necessary knowledge
in terms of managing performance, with emphasis on
the best techniques that can be deployed to select KPIs, to
document and gather data for KPIs, as well as reporting and
taking decisions.
The Certified Practitioner was structured as a 2 days
workshop to further put into practice the knowledge and
skills acquired during the first module.
Challenges
Overcome lack of structure and visibility around what is
already being measured in the organization;
Develop useful tools, such as scorecards and dashboards;
Service
Scope: Upskill staff on the use of Key Performance Indicators
Transform the organization into a high performance

governmental institution.
Improve current level of expertise of key staff in managing

performance;
Gain practical experience on how to approach the implementation
of an effective performance management system.
Solutions
Extensive educational program customized for the
governmental authorities: Certified KPI Professional and
Practitioner.
Benefits
Participants improved their competencies and experience
in working with KPIs, using a structured approach to
managing performance.
The training course was delivered in Arabic and exercises
were customized to the clients industry specific context.
During the KPI Certified Practitioner workshop, several
tools for developed, such as scorecard and dashboard for
the Ministry, which can be used as a starting point to refine
the current performance management system
All participants obtained the international premium
recognition in deploying KPIs, by becoming Certified KPI
Professionals.

14
Practice Leaders
Period: 21-25 December 2014
Take decisions based on KPIs;
Acknowledge the best practices in terms of working with

Key Performance Indicators;
Services Offered
Staff: 10,000+
Needs
Testimonials
Sector: Labor
Overview
Case Studies
To ensure education services are available to all citizens of

learning age.
To implement projects that relate to building the right
infrastructure.
To constantly improve curriculum and upgrade the general
education system.
Value Generation
Name: Ministry of Education
Context
Customer List
Organization
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Context
Value Generation
Overview
Needs
Name: Saudi Food and Drug Authority (SFDA)
Industry: Government
Functional area:
Interdepartmental

City: Riyadh
Service
Differentiating between performance management

concepts;
Selecting the right KPIs;
Documenting KPIs clearly;
Developing a KPI architecture at organizational level;
Measure performance at different organizational levels;
Establishing KPIs based on complexity of operations.
Identify best practices that can be further implemented in

the organization in terms of measuring performance.
Solutions
Customized educational program: Certified KPI Professional
and Practitioner
Benefits
Participants learned how to overcome current challenges;
49 employees coming from various departments improved
their skills in managing and measuring performance;
Participants acquired premium recognition in working
with KPIs by becoming Certified KPI Professionals.
Services Offered
Scope: Upskill staff on the use of KPIs
Testimonials
Staff: 3,000+
Challenges
Develop the internal competencies to manage performance;
Case Studies
The Saudi Food and Drug Authority (SFDA) was established

under the Council of Ministers resolution as an independent
body corporation that directly reports to The President of
Council of Ministers. Their main objective is to ensure safety of
food and drugs for humans and animal, and safety of biological
and chemical substance as well as electronic products.
The first training course delivered was the 3 days educational

program Certified KPI Professional. After this successful
experience, other 3 groups were formed, but the program
was extended to 5 days:
Raise awareness in regards to the importance of using Key

Performance Indicators;
Saudi Food and Drug Authority (SFDA) has invited The KPI
Institute to facilitate a customized training courses for key
personnel in order to develop the internal competencies in
terms of measuring and managing performance.
Customer List
Organization
Period: 11-13 March 2012; 12-16 January 2014,

19-23 January 2014; 26-30 January 2014
Practice Leaders
15
+971 4 311 6556
Case Studies
Strategy Management
Industry: IT Services
Functional area:
Interdepartmental

City: Riyadh
Scope: Upskill of staff on the use of KPIs

Al-ELM Information Security Company (ELM) has invited The

KPI Institute to facilitate an in-house Key Performance Indicators
Training program. The first day was dedicated to training and an
introduction to fundamentals of performance measurement and
management. The second day was dedicated to working with
KPIs, defining effective performance reporting and decision
making techniques for a successful performance management
system from strategy to results.
The training consisted in key topics, such as:
Assessing and selecting the right KPIs;
Designing templates for KPI documentation;
Effective business intelligence for successful performance
management;
Reporting, data analysis and decision making techniques;
Generating value from the performance management system.
Raise awareness in regards to the value added by KPIs;

Place KPIs in a technological context;
Set KPIs to enforce cooperation rather than competition;
Develop internal knowledge and skills to manage performance.
Solutions
Key Performance Indicators Training Course
Benefits
Participants learned how to address current;
Participants developed skills in selecting, setting and
implementing KPIs;
KPI awareness among key employees was significantly
improved.
Challenges
Defining measurable KPIs;
Services Offered
Service
Needs
Testimonials
Staff: 500+
Overview
Case Studies
Founded in 1986, ELM is a joint-stock company developing

secure e-Services and high-profile government support projects.
The company also contributes to the build-up of nation expertise
and the localization of IT capacities. They deploy integrated
electronic Services designed to meet the requirements of both
private and government sectors. Above all their values focus on
work, client and society.
Value Generation
Name: Al-ELM Information Security Company (ELM)
Context
Customer List
Organization
Period: 7 8 July 2012
Introduction
Remove subjectivity from KPI measurement;

Getting the support functions on board;
Implement quantitative rather than qualitative KPIs;
Break down objectives in KPIs across the organization;
16
Practice Leaders
Reduce employee reluctance to adopting KPIs.
+971 4 311 6556
Case Studies
Introduction
Strategy Management
Value Generation
Overview
Needs
STC has invited the KPI Institute to provide guidance to

improve the current performance management system.
Based on the clients needs, the advisory projects agenda
was structured into 3 training days that combined workshop
practices to facilitate learning.
Indusry: Telecommunication
To ensure a successful learning experience and to reach all key

stakeholders, the project was delivered to 2 different groups.
Functional area:
Interdepartmental
City: Riyadh
Challenges
Establishing KPIs;
Setting objectives;
Service
Scope: Upskilling of staff on KPI use in the Telecom Industry
Target setting and benchmarking;

Cascading KPIs across the organization.
Aligning KPIs across the organization and achieve a

performance management integration.
Solutions
An advisory program that embeds the necessary knowledge
and best practices in working with KPIs.
A workshop approach to ensure practical experience is
acquired by developing key performance management tools.
Benefits
Current practices in terms of managing performance were
improved;
Participants learned how to approach the challenges they
are facing;
Development of industry specific scorecards and dashboards.
Services Offered
Period: 18-20 February 2013, 17-19 November 2013
Data analysis and use for improvement;
Generated value from the use of KPIs;
Testimonials
The training sessions intended to provide the baseline

knowledge in working with KPIs, while placing participants
in real-life business contexts to operate with KPIs, in terms of
selecting and documenting KPIs, reporting, analyzing results
and taking decisions to improve performance.
Improve staff competencies in working with KPIs;
Case Studies
Saudi Telecom Company is the largest telecommunication

services provider in the Middle East & North Africa. It is the
leading operator within the Kingdom of Saudi Arabia, and its
international presence extends to a number of 9 countries.
Clarify terminology used in performance management;
Name: Saudi Telecom Company (STC)
Context
Customer List
Organization
Practice Leaders
17
Testimonials
+971 4 311 6556
Strategy Management
I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to
get excellent group interaction right from the beginning, the KPI course was interesting, informative and
very well presented.
Introduction
Mohamed Salah El-Dein, Salehiya Medical
Customer List
I contacted The KPI Institute for an in-house training with my team. We found both the material and
the way of explaining concepts by examples invaluable. I would also say that this is a great value for
money if you want to build the competency within your organization.
Fahad A. AlFaadel, Saudi Food & Drug Authority
Thank you very much for very productive and informative workshop. Your talent and professionalism
was superior and outstanding. Applying the general performance management process to Saudia
Airlines specific environment has proven your capabilities to demonstrate the performance subject to
any industry. I will not hesitate to recommend your service to anyone who needs your expertise. Thank
you very much and I am looking forward to work with you in the future.
Nizar M. Ashour, Saudi Airlines
Case Studies
I just wanted to thank you for the great course that we had last week. We all had a great time with you
and we learned a lot about building and choosing the right and suitable KPIs.
Abdulaziz S. Alghafari, Saudi Telecom Company
Testimonials
Services Offered
I would like to thank you for this course. It was extremely useful. The material was presented in a highly
intuitive way and it has helped me recognize and work with KPIs in a better way. Also, thanks to all my
fellow participants who were just great and put a great effort in Q&As. It is awesome when one is at a
course where everyone is so enthusiastic and interested in learning. I think everyone at the course had a
great time and these have been the most enjoyable 3 days.
Fayez Alshehri, E-Government Program
Ali Ahmed Al Ugaili, Saudi Basic Industries Corporation (SABIC)

18
Practice Leaders
I have enjoyed my time by acquainting new knowledge on how to deal with KPIs and how to mature
them towards sustainability and continuity.
+971 4 311 6556
Services Offered
Strategy Management
Educational Programs
The training portfolio currently contains 40 training courses which provide a combination of practical solutions for improving organizational performance.
Certified Training Courses
KPI by Industry
Performance through People

Building a Performance Culture
Implementation and Optimization of Employee Engagement Programs
Compensation and Benefits
Applied Change Management
Talent Management Process Optimization
Team Management
Cross-Cultural Management
Managing and Improving Employee Performance
Implementing Succession Management Programs
Systems Thinking Business Simulations

Introduction to Systems Thinking: Friday Night at the ER Simulation
Introduction to Systems Thinking: Fishbanks Simulation
Procurement and Logistics

Services Offered
KPI by Functional Area
Applied Strategy and Business Performance Improvement with KPIs

Integrated Performance Management
Testimonials
KPI, Dashboard & Scorecard in Call Centers

KPI, Dashboard & Scorecard for Financial Services
KPI, Dashboard & Scorecard in Hospitality
KPI, Dashboard & Scorecard in Manufacturing
KPI, Dashboard & Scorecard for Education
Strategy and Performance
Case Studies
KPI Awareness
KPI Performance Architecture
KPI Masterclass
KPI Essentials
Implementing and using a BSC based Performance Management System

Balanced Scorecard Simulation
KPI Framework
Balanced Scorecard
Customer List
Certified Strategy and Business Planning Professional

Certified KPI Professional
Certified KPI Practitioner
Certified Performance Improvement Professional
Certified Employee Performance Management Professional
Certified Data Visualization Professional
Certified Data Analysis Professional
Certified Benchmarking Professional
Certified Supplier Performance Professional
Certified Personal Performance Professional
Certified Customer Service Performance Professional
Introduction
Strategic Approach to Procurement and Logistics Processes
KPI, Dashboard & Scorecard for Human Resources

KPI, Dashboard & Scorecard for Information Technology
KPI, Dashboard & Scorecard for Marketing
KPI, Dashboard & Scorecard for Logistics
Practice Leaders
19
+971 4 311 6556
Services Offered
Strategy Management
Performance Through Systems

Strategic and Operational Planning
Facilitation of strategic planning sessions.
Strategic research: environmental scans, strategic planning tools deployment
(Five forces, SWOT analysis, competitor review).
Customer List
Organizational Performance Management Systems Implementations

Integrated performance management systems based on the Balanced Scorecard.
Consulting
Performance Through People

Workforce Planning
Succession management system implementations, talent reviews facilitation, workforce

needs assessment
Talent assessments implementation of 360 feedback solutions
Survey design and implementation, organizational and team level reports
Guidance in impact action planning implementation
Learning and Development
Talent Acquisition
Compensation and Benefits
Review and benchmarking of compensation and benefits plans

Pay-for-performance implementations
Organizational Culture
KPI documentation support customisation of smartKPIs Premium templates to reflect

organizational needs.
Development of customised KPI catalogues.
Assistance in identifying reliable benchmarking resources.
Operational Performance Management Solutions

Supplier performance management Development and implementation of supplier
scorecards for both products and services suppliers
Portfolio performance management
Development of Portfolio Dashboards and Project Scorecards
Identification of Key Risk Indicators and establishment of Risk Scorecards
Benefits realization management
Development of benefits management plans
Project or program evaluation
Alliances performance
Establishment of Alliances Scorecards
Development of Service Level Agreements
Assessment / Audit / Review

Audit of organizational performance management systems at strategic, operational or individual
levels. Organizational capability assessment using TKIs proprietary tools:
Performance Management Maturity Model
Performance Measurement Maturity Model
20
Practice Leaders
Organizational culture assessments

Organizational network analyses
Change management planning and guidance
Assistance with KPI selection.
Services Offered
Audit of recruitment and selection practices

Recruitment processes mapping and optimization
Job analyses and career paths identification
Overhaul of existing KPIs, by reviewing and updating them in accordance to organizational

strategy and best practice.
Testimonials
Guidance in developing organizational learning and development plan

Integration of individual PM system with organizational learning initiatives
Key Performance Indicators Advice
Case Studies
Employee Engagement
Application at all organizational levels, or limited to strategic level, operational level or

individual level.
Applied solutions clustered around the performance integration architecture developed by

The KPI Institute: peformance through people, systems and innovation.
Introduction
+971 4 311 6556
Services Offered
The KPI Institute offers two easy ways to use business software solutions that provide your
organization with all the tools it needs to join the performance revolution.
Powered by the latest cutting edge web technologies, the two applications give you real-time
access to the data you need when you need it.
Choose the perfect tool for measuring performance in your organization
To view them online or download them, click here.

More details are available at:
www.software.integerperform.com
Log in with the username demo and the password
view.
If youre interested in a more personalized
approach, there are several live training options,
available at competitive rates. These allow personal
online sessions with our trainers.
Compatibility and Support
We offer consultancy services regarding:

KPIs and implementation solutions;
Software automation;
In-cloud configuration with no software installation or on-site server administration;
Internal administration of software on organizations servers, in order to maintain the safety
of classified materials.
21
Practice Leaders
Document Manager
It allows you to share files in the most secure way and link documents with Initiatives,
Tasks, as well as metrics.
Services Offered
Action Planner
It helps organize things, it simplifies and makes data visualization faster, thanks to the
auto-generated tasks lists and it helps monitor the budget and expense rates.
Testimonials
Reports
Organize the performance data and create charts, compare metrics and export to
Microsoft Office Word, PowerPoint, Excel or even PDF.
The application works great on all mobile browsers, including iPad, iPhone and Android
devices. Regardless of what device you choose, we make sure you can get your latest performance
information even when youre on the go.
Case Studies
Its 100% web-based, so theres no software

to install or servers to manage. Just use
the web browser on a computer or mobile
device to access your performance data
from anywhere. The company takes care
of all hosting, software updates and data
backups.
Dashboards
They can be created based on anything in the system and then updated automatically.
Scorecards
They are core of the system and it allows you to build a scorecard and metrics for anything
you need to measure.
Scoreboard is designed for any type of

Performance Management Initiative and it
offers scorecards and dashboards to monitor
performance, graphical visualization options of
KPIs and real-time update of data. It is ideal for
performance management at operational level.
To get you started with using Spider Strategies Scoreboard and Quickscore, 19 videos have
been created, which teach you how to use our software. The trainings are available online, free
of charge and are based on different levels.
Customer List
Quickscore is recommended for the Balanced

Scorecard system automation at organizational
level. Also, it enables the configuration,
visualization and alignment of strategic
performance and it is fully integrated with the
Balanced Scorecard Institutes Nice Steps to Success
Framework. Quickscore is the only Balanced
Scorecard software officially recommended by the
Balanced Scorecard Institute.
Free Online Training
Strategy Management
Technology Solutions
Introduction
+971 4 311 6556
Practice Leaders
Introduction
Strategy Management
Customer List
Ahmed Gadelhak
Practice Leaders
22
Services Offered
Currently, Dr. Samy serves on the National Board of the

Association for Strategic Planning based in the USA. He is
also a regular invited speaker at professional conferences
presenting on topics related to strategy alignment, balanced
scorecard implementation, the role of technology in strategy
execution, and applied decision sciences.
Proficient in risk assessment, Six Sigma, business analysis,

change management, operations management, performance
management, strategic planning, ERP implementation,
business process management/Reengineering/remodeling,
Business analytics, corporate forecasting, IT audits, business
analysis, financial cost control and budgeting. Serving
member of the Performance Enhancement Committee
(PEC), nominated by the board, in recommending and
overseeing the development strategy across the organization.
Testimonials
Dr. Samy has led a portfolio of strategic business

transformational and technology-based initiatives including
organizational-wide business process re-engineering,
outsourcing and strategic partnership framework, portfolio
management office comprehensive framework, human
capital development, organizational restructuring, corporate
strategy development, cascading and alignment, and
knowledge management frameworks with top multinational
management and technology consulting firms.
Ahmed Gadelhak is an Enterprise

Development Projects Manager with
10+ years of progressively diverse
in-depth
experience
designing,
deploying, and enhancing largescale enterprise applications and
ICT Infrastructures. He worked with
the elite of international business as well as management
consultants across different functions of the engineering
industry. Ahmed Gadelhak possesses end-to-end skill set
and knowledge of enterprise architectures designed to
enhance, transform, secure business processes, and reduce
operational costs. Professional strengths include excellent
problem resolution skills, a customer-focused work ethic,
and active leadership of professional/technical teams.
Case Studies
Dr. Samy is an expert coach and

advisor on strategy & performance
management, project & change
management, quality & organizational
excellence, and decision sciences
research & development. He has
helped organizations transform in a
way that adds bottom-line value.
Practice Leaders
Aurel Brudan is the founder and CEO of

The KPI Institute, the global authority
on KPIs research and education. He is
an expert in Performance Management,
Measurement and the implementation
and use of Balanced Scorecard based
performance management systems.
Aurel has conducted numerous performance management
system implementations using solutions such as the
Balanced Scorecard, operational dashboards and functional
performance scorecards.
His expertise has led to the implementation of a Balanced
Scorecard based performance management system at
corporate level within the National Australia Bank, as part
of the banks Value Based Management implementation
program. He also successfully established one enterprise
and three divisional KPI scorecards used by the senior
management of the Retail, Business and Wealth Management
divisions of the same financial institution.
Among his most important clients are the Opportunity
Microcredit Bank, Australia Post, the Australian Federal
Administration, the Victorian State Government, Brisbane
City Council, Qatar Supreme Council of Health and SABIS.
His training portfolio has accumulated hundreds of hours of
experience delivering both open and in-house training courses.
Ahmed Samy
Aurel Brudan
+971 4 311 6556
Practice Leaders
Introduction
Strategy Management
Customer List
Adrian Brudan is the General Manager

of The KPI Institute EMEA Region, the
global authority on Key Performance
Indicators research and education.
23
Practice Leaders
Mihai has gained a solid background in implementing

performance management systems due to facilitating the
establishment of The KPI Institutes strategic direction and the
cascading of KPIs from organizational level to individual level.
As a facilitator, Mihai has developed and delivered training
courses on selecting and documenting KPIs, managing individual
performance, as well as The KPI Institutes KPI Professional
Certification. Mihai has advised and worked with a variety of
international clients from industries such as petrochemicals,
utilities, health construction materials production, pension
funds, food production and professional services.
Human Resources.
As a Managing Director, Teodora lead organizational
development initiatives to support and enhance the organizations
strategic plan and managed the development and growth of the
MENA branch of the KPI Institute.
In the Organizational Development field, her activity has
resulted the development and implementation programs for
talent management, recruitment, induction and innovation.
Some of Teodora`s most significant projects include the design
and implementation of various corporate expansion projects,
business development strategies for the Middle East, alignment
of organizational Job Descriptions, evaluations and competence
based recruitment.
At the 2014 HR Summit in Dubai, Teodora held a workshop
on Workplace perspectives, covering the topic of Pay for
Performance. Being part of a student trainers team, she
facilitated 28 local, 12 regional, 8 national and 6 international
training courses, on leadership and personal development,
project and team management.
Services Offered
As an educator, Adrian has facilitated tens of training courses

and advisory programs on performance management subject
matters in multiple industry settings ranging from banking,
oil & gas industry, utilities and healthcare to airline industry.
As a consultant Adrian holds valuable experience both in
Performance Management, and Project Management. His
expertise and knowledge range from the implementation
and review of performance management architecture, to KPI
Scorecards and Dashboards design.
Mihai has been actively involved in the implementation

and design of KPI operational dashboards and functional
performance scorecards, assisting in the development of the
performance management system architecture for The KPI
Institutes clients from various industries and functional areas.
Teodora Gorski is the Managing

Director MENA at The KPI Institute,
the global authority on Key Performance
Indicators research and education, as
well as a Project Management Expert
with extensive experience in Research,
Organisational
Development
and
Testimonials
Adrian specialized in organizational performance

measurement and management capabilities assessment
using internally researched and developed performance
management maturity model frameworks.
Mihai Toma is the Head of Professional

Practice MENA at The KPI Institute.
His research activity in the Performance
Management field has resulted in the
documentation and revision of over 1000
KPIs. Some of Mihais most significant
research programs have resulted in
the development of several publications such as The KPI
Compendium and the Top 25 KPIs in 2011- 2012 Series.
Teodora Gorski
Case Studies
Adrian is an expert researcher,

practitioner and consultant with 6+
years of experience in the deployment
and implementation of KPI Management Frameworks. He has
been involved in designing and delivering the Institutes KPI
educational programs, aimed at competency development in the
area of Performance Management and Measurement.
Mihai Toma
Adrian Brudan
European Division
Middle East Division

Dubai Office
Kuala Lumpur Office
Melbourne Office
Sibiu City Center

Somesului Street, No. 3
550003 - Sibiu, Romania
T: +40 3 6942 6935 M: +40 7 4706 0997
The Fairmont Dubai

Suite 13 - Office 2103, 21st Floor
Sheikh Zayed Rd, POB 119724, Dubai, UAE
T: +971 4 311 6556 M: +971 55 787 6427
Wisma UOA II
21 Jalan Pinang, Unit 11-10, 50450
Kuala Lumpur, Malaysia
T: +60 3 2742 1357 M: +60 11 3303 2135
Life.lab Building
198 Harbour Esplanade, Suite 606
Melbourne Docklands, VIC 3008, AU
T: +61 3 9028 2223 M: +61 4 2456 8088
Sibiu Office
SE Asia Division
www.kpiinstitute.org
Headquarters

KSA Market Credentials

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KSA Market Credentials

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KSA Market Credentials and Service Offering

The KPI Institute KSA Market Credentials and Service Offering

Assisted over 28,000 organizations in finding solutions to their KPI needs;

Over the last ten years, the team has:

The KPI Institute is dedicated to identifying the issues, trends and

It operates smartKPIs.com, the result of the research

Case Studies Overview

About The KPI Institute

State of Strategy Management in KSA

of respondents stated that their

of respondents think that it is understood

of respondents think that individual

of respondents stated that the KPIs have

of respondents consider that there is clarity

stated that performance review meetings

of respondents stated that selected KPIs are

of respondents state that audits on the

believe that existing targetsearadjusted

of respondents consider that their

of respondents think that strategic priorities

time according to the pre-established schedule

Workshops are extensively used as the preferred

Performance reports are made available to a large

A variety of key stakeholders (employees, managers,

Key Performance Indicators are included in an

analysis of KPI data and initiative review

of respondents think that changes,

of respondents stated that advanced data

Case Studies Overview

agree that data quality reviews are based on

of respondents stated that the strategies of

TOP PERFORMing areas

The KPI Institute KSA Market Credentials and Service Offering

State of Strategy Management in KSA

Performance reports are made available to a large

A variety of key stakeholders (employees, managers,

Key Performance Indicators are included in an

The KPI Institute KSA Market Credentials and Service Offering

For tracking and monitoring strategy execution/KPIs

of respondents state that their organization

about the survey

Client server solution implemented on-site

participants from the Kingdom of Saudi Arabia responded,

Length of Service with Current Employer

Case Studies Overview

Customer list in KSA

We have worked with leading organisations

750 + Training Hours

The training hours delivered in KSA enabled

We understand that business success starts with

Case Studies Overview

Khafji Joint Operations

Abdul Latif Jameel United Finance

The KPI Institute KSA Market Credentials and Service Offering

Case Studies Overview

The KPI Institute KSA Market Credentials and Service Offering

Case Studies Overview

The KPI Institute KSA Market Credentials and Service Offering

Certified KPI Professional Training course 3 days

King Saud bin Abdulaziz University for Health Sciences

Certified KPI Practitioner Training course 2 days

Country: Saudi Arabia

Scope: Upskilling of staff on KPI best practices in academic

Selecting relevant KPIs;