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Zain Network Operations Request For Change Form

Change requesters are required to fill out section 1 of the CR completely before handing it in for technical approval.
Please mark fields with an x.
Section 2 will be filled out by the Change Approvers and the CAB.
Note: Feedback must be given by the Change Implementer to the NOC upon completion of work!

1.Request For Change (RFC)

First Time Approval

Approval Type

Rollback
/Unsuccessful Work Order

Reapproval

CR Reference No (To Be Assigned by

Change Management Team)

Owner from Zain

Ahmad Saad Kassabbashi

O&M Manager

Name
Department
Position
e-Mail

FLM Manager

Ahmad .Bashi @sa.zain.com

+966592440218

Phone No

Waheed Hashmat
Network Operation
TL

Name
Department
Change Requesters Details

Position
e-Mail

waheed.hashmat@sedergroup-apd.com

0591987085

Phone No

Kumar Prakash

1st escalation (TL/Manager) Name

implementor/Requester Escalation
Path

E-mail

kumar.prakash@sa.zain.com

Phone

599670224
Bilal.bashir

2nd escalation (Senior Manager) Name

E-mail

bilal.bashir@sa.zaincom

Phone

594770300

System Name / Network Element

NJR0030-NJR0019

List of P1/Core sites involved

N.A

Region

R6

Requested Date and Time

Start Date (dd/mm/yy)

1 December 2015

Start Time (hh:mm)

12:00:00 AM

(Subject to Approval)

End Date (dd/mm/yy)

1 December 2015

End Time (hh:mm)

6:00:00 AM

Emergency
Type of Change Request

Change Priority

Planned

Corrective
New Intergation
Provisional Acceptance
Final Acceptance(Hand Over)

Urgent

High

Detailed Description of Change

Requested

As per BO need to upgrade MW link NJR0019-NJR0030.

Reasons for Change

As per BO need to upgrade MW link NJR0019-NJR0030.

Medium

Low

Parent Element

NJR0019-NJR0030

Impacted NEs (Elements/ Sites)

NJR0019,NJR0043, NJR0213,NJR0265,NJR0036, NJR0266, NJR0123,

RYN0030,KHN0032,KHN0039,KHN0031,KHNJ0019,R6-Repeater4,5, KHNJ0005

Impacted Services

2G/3G/4G

Total Number of affected sites e.g.

10 sites, 22 sites etc (for service
affecting RFCs of Radio only)

14

Impact Analysis

Risk Analysis: Impact of Change

Requested on Network / Service
Downtime

Area of Impact

Najran

Duration

2 hours

MDT Start

01/12/2015: 00:00AM

MDT End

01/12/2015: 06:00AM

Performance

Performance team will check KPIS

Other
Dependencies

NJR0019-NJR0030
Yes

Has the Change Requested Been

tested?

Results

Yes
In Case the Change Has Not Been
Tested: Has the Change Requested
Been Implemented Before?

When

Where

Date (dd/mm/yy)
Name1
E-mail

01/12/2015
zakir ali

List Individuals / Departments etc.

That Should Be Notified of Change
Requested
Roll-back Trigger Time

No

N/A

No

N/A

Reasons

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resource

Phone
Name2
E-mail
Phone
Name3
E-mail
Phone
Name4
E-mail
Phone
Name5
E-mail
Phone
Name6
E-mail
Phone
Name7
E-mail
Phone
Name8
E-mail
Phone
Name9
E-mail
Phone
Name10
E-mail
Phone
Test Plans and Results

595774405

Implementation Plan
Regression/Roll back Plan
Attached Documentation

Provisional Acceptance Plan (As agree with

Acceptance Team)
Final Acceptance Test Plan (As agreed with
Acceptance Team)
Change Advisory Board (CAB)

CAB Members

Member 1
Member 2
Member 3

Yes

No

N/A

Yes
Yes

No
No

N/A
N/A

Yes

No

N/A

Yes

No

N/A