71697db0 PDF

Cabin Crew Grooming &
Uniform Regulations
Issued August 2007
Cabin Crew
Grooming & Uniform
Regulations
(interim issue)
Section 8
* Released August 2007
Qatar Airways Standards and Procedures Office

Uniform Regulations
Issued August 2007
Image
5 Star Airline Cabin Crew
Appearance
Impeccable and Professional
Uniform
Represents the State of Qatar and
the Airline
Section 8

Uniform Regulations
Issued August 2007
Body
Weight proportionate to height

Personal Hygiene
Fit and Healthy
Section 8

Uniform Regulations
Issued August 2007
Fit & Healthy Body
Eat a balanced diet

Exercise regularly
Drink lots of water
Have sufficient rest
Section 8

Uniform Regulations
Issued August 2007
Personal
Hygiene
Take a shower before a
flight
Wash/shampoo hair
regularly
Use antiperspirant/
deodorants
Brush & floss teeth
regularly
Use mouthwash or breath
mints after every meal
Use fresh & clean
underwear
Use light fragrance
Section 8

Uniform Regulations
Issued August 2007
Face
Clear, clean and oil-free facial skin
Appropriate make-up
Well groomed hair
Standard accessories
Make Up
Foundation
Mascara
Lipstick
Blusher
Section 8

Uniform Regulations
Issued August 2007
Nails
Nails must be cut all to the
same length and polished.
Manicure must be done 2x a
month.
Nail Polish
Clear
Rose
burgundy
Pink
French manicure
Colours NOT Allowed:
Metallic silver or gold,
White
Matt
Fluorescent colors
Sparkly/frosted
Orange
Mauve/purple
Section 8

Uniform Regulations
Issued August 2007
LIPSTICK
Tones:
Burgundy
Rose
Pink
Use Pearly/Satin-type of lipstick
Lip liner must be the same color
as lipstick
DO NOT USE:
Nude, Clear lip gloss,
Very pale lipstick,
Orange color, Metallic sliver,
Lilac and mauve
Section 8

Uniform Regulations
Issued August 2007
Eye Shadow
Use colors to match skin tone & complements the
uniform
Eye Liner
Liners should be brown, charcoal,
or grey
Do not use blue or green eyeliners
Blusher
Peach
Warm Pink
Rose
Section 8

Uniform Regulations
Issued August 2007
Eye Shadow:
Allowed:
Burgundy
Taupe
Brown
Pastel pink
Rose Pink
For CSD/CSBlue/grey/green are allowed in addition to the
above list.
Not Allowed:
Frosted white
Glitters
Green
Grey
Blue
Section 8

Uniform Regulations
Issued August 2007
Hair
Dandruff-free
Non-oily
Appropriate length
Styled or combed away from
the face
Natural Colors
NO HIGHLIGHTS/LOWLIGHTS
Section 8

Uniform Regulations
Issued August 2007
Hair Length and Style

Should be away from the face
Neatly styled
Length must not be shorter than the top of the collar or not
longer than the bottom of the collar to be worn loose
Hair that is longer than the bottom of the collar must be tied in
a ponytail
Pony tail must not be longer than 6 inches
Section 8

Uniform Regulations
Issued August 2007
Hair Colors
Hair color used must be as near to the NATURAL hair
color as possible.
Black, Brown, Auburn, Ash blonde
Flaxen Blonde, Blonde, Golden Brown
NATURAL Blonde
Section 8

Uniform Regulations
Issued August 2007
Hairstyles
NOT permitted
Very short
Close cut crop styles
Unruly curly hair
Extra long fringes
Overly gelled/oily hair
Ponytails from the side of the
head
Short hair ( straight or curly)
which have not been properly
styled
Section 8

Uniform Regulations
Issued August 2007
Hair Ornaments
Covered Elastic Bands

Plain, undecorated combs, slides, clips
& hairnets
Hair ornaments allowed
Maximum of three
Must be the same as NATURAL hair
color
Section 8

Uniform Regulations
Issued August 2007
Scrunchie
Company issue only

Always worn with pony tail or
bun
Section 8

Uniform Regulations
Issued August 2007
Earrings
Only one must be worn in the
lower earlobe
Only plain yellow gold, or white
pearls are allowed
Only round stud shape allowed
Plain design
Must not exceed 1cm in diameter
or not larger than the earlobe
Female Cabin Crew with pierced
ears are required to wear earrings
Exempted from wearing
earrings:
Those who never had
their ears pierced.
Those who have a
medical certificate stating
they are not able to wear
earrings due to medical
reasons.
Section 8

Uniform Regulations
Issued August 2007
Face
Clear complexion
Clean shaven
Oil-free facial skin
Section 8

Uniform Regulations
Issued August 2007
Hair
Must be well-styled , neat, tidy, and
combed away from the face.
Length should NOT exceed the top
of shirt collar.
Use minimal amount of styling
gel/cream.
Males with natural graying hair
are not required to color their
hair .
If using hair color, it must be natural
and must be maintained
Section 8

Uniform Regulations
Issued August 2007
Facial Hair
Moustaches
Trimmed above the top lip, with the rest of the face clean
shaven
Side burns
Trimmed, no longer than mid ear
Beards
NOT ALLOWED
Section 8

Uniform Regulations
Issued August 2007
Hair Styles NOT Permitted

Spiky,
Overly-gelled, oily, wet-look hair,
Close shaven and
Crew cut
Section 8

Uniform Regulations
Issued August 2007
Watches
Moderate size, plain design (no diamonds or colored stones)
Straps must be in black, brown, silver or gold
Dial must be white, black, silver, or gold
White straps or gimmicky watches are not permitted
.
Section 8

Uniform Regulations
Issued August 2007
RINGS
Plain single band ring of not more than cm /

5 mm. in width
Gold or silver
Only two rings are allowed - one on each hand
Should not be worn on the thumb or index
finger
Section 8

Uniform Regulations
Issued August 2007
RINGS NOT PERMITTED

.
Rings with stones, diamonds,
Puzzle rings
Chunky or colored enamel rings
Section 8

Uniform Regulations
Issued August 2007
Neck Chains & Bracelets

are not allowed
Section 8

Uniform Regulations
Issued August 2007
SUNGLASSES
Must be plain in style
Frames must be in neutral colors such as black, brown, silver
or gold
Must not be worn inside the aircraft or airport terminal building
Must not be worn on top of the head
Must not be attached to a neck chain or cord or hooked to the
uniform
Section 8

Uniform Regulations
Issued August 2007
SPECIAL PERMISSION
Shoes/Cabin Shoes
Doctors prescription must be submitted to
Grooming Officer to be permitted to use alternate
shoes
Wedding ring
May be worn in addition to the other two rings
allowed. This ring may have a moderate sized stone.
Letter to be obtained from Grooming Officer
Max. of three rings
Optical glasses/ lenses

Letter from Grooming Officer must be
obtained and carried at all times
Optical glasses must be in gold, silver , black or
brown frame
Full, Half frame or rimless.
Contact Lenses
CLEAR Contact lenses only.
No colored lenses
Section 8

Uniform Regulations
Issued August 2007
Female Cabin Crew

Uniform Standards & Regulations
Section 8

Uniform Regulations
Issued August 2007
Uniform Issue
Hat
Jacket
Uniform Shirt / Blouse
Dining Jacket
Trousers
Skirt
Shoes
Section 8

Uniform Regulations
Issued August 2007
Uniform Hat
Must be worn slightly center forward
(1 finger horizontally above the brow)
No hair should be visible on the forehead.
Oryx badge displayed upright on the left hand side.
Note: Crew are advised to store hats properly to prevent
damage.
Section 8

Uniform Regulations
Issued August 2007
Uniform Hat
Worn whenever in view of the public
Remove hat:
After aircraft door/s closed
During pre-flight briefing
Inside classroom during training
Summer pre-flight preparation
Section 8

Uniform Regulations
Issued August 2007
Uniform Jacket
To be worn with all buttons fastened.
Dry Clean only
Summer Schedule
Jackets are NOT to be worn from the last Sunday of March
to the last Saturday of October.
Winter Schedule:
Jackets to be worn from the last Sunday of October to the
last Saturday of March
Note: Crew are advised to hang their jackets to prevent any
creasing and damage.
Section 8

Uniform Regulations
Issued August 2007
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe,USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
IRAN: (IKA & MHD)
Jacket must be carried at all times but worn only when
required to disembark from the aircraft
Hejab issued by Irans Ground Staff must be worn
when female Cabin Crew have to leave the aircraft.
Section 8

2008

Uniform Regulations
Issued August 2007
Uniform Blouse
Dry-cleaned or washed regularly

Worn with all buttons fully fastened
Name badge on the LHS
Section 8

Uniform Regulations
Issued August 2007
Camisole
Worn in addition to other standard undergarments
Must be worn when using the new uniform blouse
Plain , skin tone shades only (natural beige or tan)
Undergarments
Must be worn at all times when in uniform
Plain , skin tone shades only (natural beige or tan)
Section 8

Uniform Regulations
Issued August 2007
Uniform Scarf
(for CSD/CS only)
Dry clean only

Must be worn at all times with or without the jacket
To be taken off prior to wearing the dining jacket
To be re-worn when the dining jacket is removed prior to
landing.
Section 8

Uniform Regulations
Issued August 2007
Name Badge
Should be worn on jacket, blouse, and dining jacket LHS.
Replace immediately, when lost or damaged.

Order from the Uniforms Office.
Cost deducted from Cabin Crew salary
Section 8

Uniform Regulations
Issued August 2007
Dining Jacket
Worn with all buttons fastened
Name badge on LHS
Always worn with cabin shoes after
Seatbelt sign is turned OFF
Removed when Seatbelt sign is turned
ON for landing
Worn on ground when meal services
done due to extended flight delay
Section 8

Uniform Regulations
Issued August 2007
Uniform Skirt
Dry-clean only
Loose enough to be
comfortable
2 inches below the knee in
length
Always worn with uniform
belt and buckle
Section 8

Uniform Regulations
Issued August 2007
Shoes
Only company issued shoes must
be worn whenever in uniform
Must be polished
Must be in good condition
Hosiery
(Stockings/ Tights)
Must be plain, matt in skin tone
(neutral, beige or tan)
Constantly check for holes and
ladders
Must be worn when in uniform
If stockings are worn, garter belt
must not be visible through the skirt
Knee-highs are permitted when
using trousers.
Ankle length socks are not
permitted with trousers
Always carry a spare pair of hosiery
Section 8

Uniform Regulations
Issued August 2007
Cabin Shoes
Company issue only
Must be well polished and in good condition
Always worn with dining jacket when seat belt
sign is switched off
Change to ground shoes when seatbelt sign
is turned on for landing
Section 8

Uniform Regulations
Issued August 2007
Handbag
Used only when in uniform
Must be carried by the handle and not to be worn
over the shoulder.
Must be free from stickers and hanging key chains
Must not be overfilled
Section 8

Uniform Regulations
Issued August 2007
Male Cabin Crew Uniform

Standards & Regulations
Section 8

Uniform Regulations
Issued August 2007
Uniform Jacket
Dry-clean only
Worn with upper button fastened and lower
button left unfastened
Name badgeLHS
Summer Schedule
Jackets are NOT to be worn from the last
Sunday of March to the last Saturday of
October.
Winter Schedule:
Jackets to be worn from the last Sunday of
October to the last Saturday of March.
Section 8

Uniform Regulations
Issued August 2007
Uniform Jacket
Summer Schedule
During the summer season, when operating to
stations/destinations:Europe, USA, South Africa
(JNB/CPT), Kenya (NBO) South Korea (ICN), North
Asia (Japan, China, Russia), the jacket will be carried
in Doha and worn only if the Flight Commander
decides to do so.
IRAN: (IKA & MHD)

Jacket must be carried at all times but worn only when
required to disembark from the aircraft
Section 8

2008

Uniform Regulations
Issued August 2007
Uniform Shirt
Dry-cleaned or washed regularly

Worn with all buttons fastened
Worn with the uniform tie and epaulettes
Name badge attached LHS
Neatly tucked into trousers
Section 8

Uniform Regulations
Issued August 2007
Undergarment
Plain white cotton

Round neck
Short-sleeved
Worn at all times when in uniform
Section 8

Uniform Regulations
Issued August 2007
Necktie
Company issued tie must be
worn with the shirt at all
times
Must be in a neat Windsor
knot
Must only be up to the waist
belt of the trousers
Section 8

Uniform Regulations
Issued August 2007
Dining Jacket
Worn with ALL buttons fastened
Name badge on LHS
Worn after Seatbelt sign is turned OFF for
service duties.
Removed when Seatbelt sign is switched ON for
landing
Must be worn on ground for meal service due to
extended delay
Section 8

Uniform Regulations
Issued August 2007
Name Badge
Should be worn on jacket, shirt, and dining jacket LHS.
Replace immediately, when lost or damaged.

Order from the Uniforms Office.
Cost deducted from Cabin Crew salary
Section 8

Uniform Regulations
Issued August 2007
Epaulettes
Correctly and neatly displayed on the shirt
with the ORYX facing inwards
Section 8

Uniform Regulations
Issued August 2007
Uniform Trousers
Well fit but loose enough to be comfortable
Length should be at mid-part of the back of the
shoes
Back pocket empty and button fastened
Worn with uniform belt
Section 8

Uniform Regulations
Issued August 2007
Socks
Plain black
No patterns or logos of any kind or color
Shoes
Only company issued shoes must be worn
when in uniform
Must be polished (use wax polish ONLY)
Section 8

Uniform Regulations
Issued August 2007
Strolley / Garment bag

Company issue only
No stickers, or chains
With QR Crew luggage tag
Only ONE piece allowed in the cabin
When the Garment bag is used, it must be carried by
the handle and not to be worn over the shoulder
Section 8

Uniform Regulations
Issued August 2007
Contents of Strolley Bag

Required service manuals
Spare uniform blouse/ shirt.
Spare Undergarments
Toiletries ( includes shaving kit for Males)
Cosmetics ( for females)
Civilian clothes ( Smart Casual or Business Attire)
Section 8

Uniform Regulations
Issued August 2007
Uniform Suitcase
Company issue only
Must be clean & clear of stickers
Must have a QR Crew Luggage tag
Only ONE piece allowed to be checked-in.
Section 8

Uniform Regulations
Issued August 2007
Company Policies
Section 8

Uniform Regulations
Issued August 2007
Long Transit Time

Jackets and Hat
On flights with long transit time and Cabin Crew are
allowed to use the Airport Lounge;
Cabin Crew are allowed to remove jackets and
their hats while resting inside the Airport Lounge.
Note: Proper decorum must be observed at all
times and use of mobile phones is strictly
prohibited.
DOH/Outstations:
Changing into civilian clothes at the Technical
Building or at any airport is strictly prohibited.
Section 8

Uniform Regulations
Issued August 2007
When in UNIFORM
Shopping is restricted to hotel and airport shops.
Eating or drinking in public is not permitted except in coffee shop
or restaurant of Crew Layover hotel or airport.
During flight- eating & drinking must be done in the galley area
only.
Entering a bar is prohibited.
Alcohol must not be consumed.
Chewing gum is prohibited.
SMOKING is prohibited.
USE of mobile phones or any entertainment gadgets are not
permitted
Section 8

Uniform Regulations
Issued August 2007
When NOT in UNIFORM

Off Duty
Uniform must NOT be worn after duty and in layover stations
Changing into civilian clothes at Technical Bldg or at any
airport is strictly prohibited.
Visiting QR Premises
Cabin Crew must use Business or very smart casual attire
Section 8

Uniform Regulations
Issued August 2007
Deadheading Cabin Crew

Report in complete QR Cabin Crew Uniform;
After take-off and once fasten seatbelt sign is switched offchange into civilian clothes.
At top of descent- when seat belt sign is switched on for landingchange into uniform.
Crew Rest Attire

The standard clothing for all Cabin Crew during rest period
using crew rest beds is governed by modesty, comfort,
neatness and is as follows:
Full sleeve shirt/polo shirt

Full length pajama/ track pants
See- through sleeping clothes are not permitted
All clothing must be in decent condition (i.e no holes, not
faded etc.)
Note: Female Crew clothing should have a modest neckline

and must cover the midriff and back.
Section 8

Uniform Regulations
Issued August 2007
OffloadingCrew may be offloaded for:

Skin allergy on face, hands and lower arm
Severe acne
Severe shaving rash (males)
Cold sores around the mouth
Severe styes
Skin swelling caused by bites, sting or
allergy to jewellery
Black eye or facial injury
Burns or scarring
Wearing of bandages
Tattoos / henna designs
Weight gain/loss inability to fit into the uniform and
inability to lose weight after monitoring period.
Section 8

Uniform Regulations
Issued August 2007
ATTIRE NOT ALLOWED

Deadheading, Traveling during Leave and
Days Off and Visiting QR premises
JEANS of any kind/color
Shorts
Short skirts
Low cut tops and blouses (females)
Off-shoulder tops/ dresses or outfits that show the midriff
Thin strapped, spaghetti strap tops/dresses
See through or otherwise revealing clothing
Tight trousers / cargo pants / track suit
Tight skirts
Leggings
Baseball caps
Trainers/ Rubber Shoes
Vests/tank tops, camisoles and sleeveless tops
T-shirts/ athletic wear
Section 8
* Released
August
2007 2007
Ammended
November

Uniform Regulations
Issued August 2007
New & Old Uniform

New uniform items must not be used with old uniform items
Old uniform items must be returned to the Uniforms Office.
Alterations
Alterations must be authorized by the Uniforms Office in
coordination with the Grooming Officers.
Section 8

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Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

Weight proportionate to height

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

Fit & Healthy Body

Eat a balanced diet

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

Hair Length and Style

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

Covered Elastic Bands

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

Company issue only

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office

Cabin Crew Grooming &

* Released August 2007

Qatar Airways Standards and Procedures Office