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Master of Business Administration - MBA Semester 4
MU0018-Change Management
(Book ID: B1807)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each.
Each Question carries 10 marks 6 X 10=60.
Q1. Describe Kotters Eight Step Change Model.
Answer. Kotter introduced an 8-step change model for helping managers deal with
transformational change which is summarised in Kotters 8-step change model.

8 Step Process:
Q2. Explain the various steps at which control takes place in a Change
Management Process.
Answer. Change Management Process Control:
In the change management process, controlling takes place at various steps, which
are as follows:
Step 1: Preparation for change
a) The required change has to be identified
Q3. What do you mean by Organizational Effectiveness? Explain the
approaches involved in achieving Organizational Effectiveness.
Answer. Organizational Effectiveness:

Organizational effectiveness is the concept of how effective an organization is in

achieving its goals. Every employee in a company contributes to organizational
effectiveness. Taking into account skills, experience, motivation and rank, some
employees play a bigger role than others. These are the people who contribute to the
development of organization mainly with their knowledge.
Q4. Define organizational Culture. Describe briefly about the types of
organizational Culture.
Answer. Organization Culture:
By organization culture, we mean the strategies and attitudes deemed constant, and
prevalent throughout the workforce hierarchy. Different organizations follow different
work cultures in their workplace, and culture is what makes a workplace an
organization. It is a blend of innovation and the ability to take risks, attention to detail,
outcome, people and team orientation, aggressiveness and stability.
Q5. Explain the Behavioural Approach to Individual Change.
Answer. The behavioural approach to change, as the name implies, very much
focuses on how one individual can change another individuals behaviour using reward
and punishment, to achieve intended results. If the intended results are not being
achieved then an analysis of the individuals behaviour will lead to an understanding
of what is contributing to success and what is contributing to non-achievement. In
order to elicit the preferred behaviour the individual must be encouraged to behave
that way, and discouraged from behaving any other way. This approach has its
advantages and disadvantages.
Q6.Write a brief note on the following:
a) Kurt Lewins Model of change
b) Burke-Litwin Model of organizational performance and change
Answer. a. Kurt Lewins Model of Change:
In order to ensure that change is permanent, Kurt Lewin described the three phases of
the change process which can enable the organization to move from the current state
to the desired state-Unfreezing, Changing and Refreezing.
Process Model of Organizational Change

Unfreezing: This stage is designed to make the employees aware and prepared for
the proposed change. Unfreezing leads to a clean state so that new ideas and
practices can be written on this, which can be

Winter-2015
Get solved assignments at nominal price of Rs.125
each.
Mail us at: subjects4u@gmail.com or contact at
09882243490