Professional Documents
Culture Documents
GESTURES
A gesture is a form of non-verbal communication made with a part of the
body, used instead of or in combination with verbal communication. The
language of gesture allows individuals to express a variety of feelings and
thoughts, from contempt and hostility to approval and affection. Most people
use gestures and body language in addition to words when they speak. The
use of gesture as language by some ethnic groups is more common than in
others, and the amount of such gesturing that is considered culturally
acceptable varies from one location to the next.
Body gestures: This is moving the body in a certain way when orally
communicating.
Head/face gestures:
equivalent of saying, "I don't like this" or "I think this is really stupid" or
"I simply can't believe this."
• Head bobble: Head bobble, i.e., repeated alternating tilting of the head
to the left and to the right in arcs along the coronal plane, means
disapproval in some cultures.
• Head shaking: Repeated turning of the head side to side in arcs along
the transverse plane has a meaning opposite to the nod: negation in
many cultures and confirmation in some.
• Greeting by nod: A single nod of the head, (one single cycle in image-
pitch) characterizes a greeting gesture.
• Thumb the Nose: Brushing the thumb against the nose is a 'tough guy'
gesture usually meant to provoke another
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POSTURE
Posture means the intentionally or habitually assumed position. It helps in
conveying a message. Each movement or position of the body has
expressive or defensive function. Thus, the posture is an important element
in non-verbal communication. It revels a great deal about an individual.
Posture concerns the overall bearing of the body. It includes the angle of
inclination and the position of arms and legs. A raised head indicates
openness, while a tilted head indicates curiosity. However, none of these
postures have any specific meaning of their own. They acquire meanings in
association with other symbols and in context of communication.
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Lying : When in lying position, the body may assume a great variety of
shapes and positions. The following are the basic recognized positions.
• Prone: lying (or laying) on the chest with the face down ("lying
down", "laying down", or "going prone"). See also "Prostration".
PUBLIC SPEAKING
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Introductions:
Toasts:
Informational:
Persuasive:
Demonstration:
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• Know the room. Be familiar with the place in which you will speak.
Arrive early, walk around the speaking area and practice using the
microphone and any visual aids.
• Know the audience. Greet some of the audience as they arrive. It's
easier to speak to a group of friends than to a group of strangers.
• Know your material. If you're not familiar with your material or are
uncomfortable with it, your nervousness will increase. Practice your
speech and revise it if necessary.
More Guidelines......
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• Your audience is there to hear your message. Relax and deliver that
message, instead of focusing on yourself.
• Take your time. Don’t read your speech word-for-word and don’t rush
through it. Be conversational, as if you were talking with a group of
friends.
• Don’t stand up there like a stick, clenching the podium at both sides.
Be natural and animated. Use hand gestures, drink water, move
around a little. But don’t rock back and forth — that conveys
nervousness.
• Make eye contact with the audience. Connect with them. Get them to
nod their heads to acknowledge what you’re saying. Make them pay
attention to you.
• Practice your speech ahead of time. Take time to pause in the right
places to make eye contact and catch your breath.
• Don’t get into a debate if someone disagrees. Talk with him/her after
your speech.
Tools of communication
Process or medium by which communication is done is known as tools of
communication. It may be oral or in written form. Some example of tolls of
communication is as follows:
Written:
Business letter
Memorandum
Office order
Office circular
Office notice
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Reports
Proposal
House journals
Corporate Brochures
Press Release/conferences
E-mail
Data warehousing
Fax
Internet
Brochure
Manuals
Printed materials
Oral:
Face to face
Meetings
Television
Radio
Video-conferencing
Mobile phones
Tele-conferencing
Audio tapes
Presentation
Vinay Chhaparia