Professional Documents
Culture Documents
ARCHITECTURAL CONCPT:
Sap crm :logical unit
Back end: sap r/3 , sap ecc, sap bw , sap netweaver portal
Interaction center:telephony , email
Field applications :mobile, handhelds
Explanation for this:
Interaction Center: The integrated Interaction Center enables customers to
use phone, fax, or e-mail to contact sales or service representatives.
Internet access: Users can configure and order products or services using the
Internet components of mySAP CRM.
Mobile clients and handheld devices: The mobile sales force or mobile service
engineers can connect to the SAP CRM system from their laptop computers or
other mobile terminals to exchange the latest information with the central
CRM server.
The mySAP CRM application offers you the following fully integrated
connections:
The SAP CRM System as a central CRM server with its application
components
SAP ERP Central Component as a back-end system with proven ERP functions
Transaction
PPOSA_CRM/PPOMA_CRM
BP/BPH
COMMPR01/COMM_HIERARCHY
COMM_PPR
Transaction
CRMD_ORDER/CIC0
CRMD_BUS2000126
CRM_MKTPL
CRMD_BUS2000108
CRMD_BUS2000111
CRMD_BUS2000121
CRMD_BUS2000115
CRMD_BUS2000116
CRMD_BUS2000117
CRMD_BUS2000112
CRMD_BUS2000120
BP Groupings
Controls the number range.
Can be External or Internal
Configuration SAP IMG -> Cross Application Component -> SAP Business
Partner -> Business Partner -> Basic Settings -> Number Ranges and
Groupings
BP Roles