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Master of Business Administration- MBA Semester 4
PM0017-Project Quality Management
(Book ID: B2013)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each.
Each Question carries 10 marks 6 X 10=60.
Q1. Write short notes on:
(a) Plan-Do-Check-Act (PDCA) cycle
(b) Product quality standards
(c) Inputs to quality assurance process
Answer. a. The plandocheckact cycle is a fourstep model for carrying out
change. Just as a circle has no end, the PDCA cycle should be repeated again and
again for continuous improvement.
PlanDoCheckAct Procedure:
Plan. Recognize an opportunity and plan a change.
Do. Test the change. Carry out a small-scale study.
Check. Review the test, analyze the results and identify what youve learned.

Q2. Explain the process of quality control.

Answer. Quality control (QC) is a procedure or set of procedures intended to
ensure that a manufactured product or performed service adheres to a defined set of
quality criteria or meets the requirements of the client or customer.
The quality control process is divided into three separate processes, ensuring that
specialized expertise is applied to each stage of our operation.

Q3. Write a note on tree diagram, an advanced quality management tool.

Answer. The tree diagram starts with one item that branches into two or more,
each of which branch into two or more, and so on. It looks like a tree, with trunk and
multiple branches. It is used to break down broad categories into finer and finer levels
of detail. Developing the tree diagram helps you move your thinking step by step
from generalities to specifics.
A tree diagram is a visual depiction of relationships that starts with a central node, or
"trunk." This is the problem that needs solving or the idea you are analyzing. Each
possible solution or event has its own

Q4. Explain the cycle time flowchart tool that can be used to analyse project
processes.
Answer. A cycle time flowchart accounts for all activities and time required from
the start point to the stop point of a process. The intent of using this tool is to identify
non-value-adding activities, bottlenecks, excessive loops, approvals, and delays. The
flowchart is constructed by a team that owns the process. Participants have a good
understanding of the activities and therefore are best suited to collectively produce
the cycle time of the overall process.

Q5. Discuss the role of training and development in project quality.

Answer. Training and development provides both the company as a whole and the
individual employees with benefits that make the cost and time a worthwhile
investment.
Addressing Weaknesses
Most employees have some weaknesses in their workplace skills. A training program
allows you to strengthen those skills that each employee needs to improve. A
development program brings all employees to a higher level so they all have similar
skills and knowledge. This helps reduce any weak links within the company who rely
heavily on others to complete basic work tasks. Providing the necessary

Q6. What are the issues in quality control in construction?

Answer. Quality control is the part of quality management that ensures products
and service comply with requirements. It is a work method that facilitates the
measurement of the quality characteristics of a unit, compares them with the

established standards, and analyses the differences between the results obtained and
the desired results in order to make decisions which will correct any differences.
Technical specifications define the type of controls that must be carried out to ensure
the construction works are carried out correctly. They include not only products
materials, but also the execution and

Winter-2015
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