Professional Documents
Culture Documents
organizations
Operations January 2016
Albert Bollard
Clark Durant
Rohit Sood
Matt Tobelmann
CDP 2015
Transforming expert organizations
Exhibit 1 of 1
Exhibit
1822%
70%
1520%
80%
Automation lite
That dissatisfaction, combined with experts longstanding role as problem solvers, provides an
opening for organizations seeking to transform
themselves. By engaging experts in solving a
problem that mainly affects them, the organization
helps the experts discover new skills and working
habits that are critical to untangling the complexity
of their work. As the approach progresses, experts
become leaders who can develop their colleagues
capabilities, see how their work relates to the
organizations purpose, andmost important
deliver better results for customers (see sidebar
One culture, no exceptions).