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WhatcanIexpectduringmyAlarmGrid

ActivationwithaTotalConnect2.0
Account?

GettinganAlarmGridaccountactivated.

OnceyouvesignedupforanAlarmGridaccount,chosenanappointmentdateandtime,and
installedyoursystem,hereswhatyoucanexpect,andsometipsforthingsyoucandotomake
theprocessasmoothone.

Suggestions
Leavethesystemmastercodesettothedefault.Ifyouvesignedupforaplanthatincludes
TotalConnect2.0wewillshowyouhowtousethisservicetochangeyourmastercodeonce
theaccounthasbeencreated.Ifyoursystemispreexisting,changethemastercodeto1234
inpreparationfortheactivation,andagain,wewillshowyouhowtoupdateitaspartofthe
activationprocess.

PleasehaveacomputerwithaccesstotheInternetavailableatthetimeofactivation.Though
youwilllikelyusetheTotalConnect2.0Appinthefuture,thereareaspectsoftheservicethat
areonlyavailablefromabrowser,andwewanttobeabletoshowyoutheseduringactivation.
Goto
www.totalconnect2.com
.Ifyourepromptedtoinstallanyaddons,suchasFlashor
QuickTime*dosopriortoyourappointmenttime.Ifitisnotpossibletohaveacomputer
available,forexample,ifyouvejustmovedinanddontyethaveinternetservice,pleaseletus
knowatthebeginningoftheactivationcall.

Ifyouneedassistancewithzoneprogramming,orwithprogrammingalphadescriptorsforyour
zones,pleasecreatealistofzoneswiththedescriptorsyouwisheachtohave,theappropriate
serialnumberandtypeoftransmitter,ifapplicable,andthezonetype,andsendittousbefore
theactivationat
support@alarmgrid.com
.Thiswillhelpustomanageandmakethemostofour
timeduringtheactivation.

Whencreatingyourappointment,pleaseprovidetheMACandMACCRCforeach
communicationdeviceyouhaveinstalled.IfyoureusingaVista21iPwithaVistaGSM4G,we
needtheMACandMACCRCfromthepanel,andtheAIDandAIDCRCfromtheGSM.If

usingaL5100Wifianda3GLorGSMVLP54G,pleaseprovidetheMACandMACCRCfor
each.Youcanseparatethembyaslash(/)andputadescriptionforeachinparentheses,for
example00d02d123456(GSM)/00d02d987654(Wifi).Also,ifsigningupforaplanthat
includesAutomationwithaTuxedoTouchKeypadorVAM,wewillalsoneedtheMACand
MACCRCforthisdevicetoassociateitwiththeaccount.Themoreinformationyoucan
provideupfront,thequickertheactivationprocesswillproceed.

*QuickTimeisrequiredtoviewVideo,soifyouraccountwillnotbeusingVideoServices,you
canchooseContinuewhenyouseethismessage,andyouwillbeabletologinwithout
installingQuickTime.

WhattoExpect

1. Whentheappointmenttimearrives,wewillcallyouatthenumberprovided.
2. Wellcreateyouraccountusingtheinformationgatheredatthetimeofsignup.
3. Aspartofthecreationprocess,wewillaskifyouhaveanyspecialzonesonyour
system,that,evenifthesystemisinthedisarmedstate,ifsomeoneopensthatzone,or
entersthatarea,youdwanttobenotifiedwithatextoremailalert.Thesetypesof
zonesareusuallysomethingunusual,suchasaSafe,aGunSafe,anareawhere
expensiveequipmentisstored,etc.Ifyoudohavezoneslikethis,weneedtoknowhow
many.ThereasonweaskthisisbecauseTotalConnect2.0accountsareprogrammed
inoneofthreetiers,Basic,Plus,andPremium.Basicallowsfornotificationsonall
Alarms,Troubles,ZoneLowBattery,SystemLowBattery,Arming,Disarming.Plus
includesallBasicfeatures,plusnotificationonzoneopen/closeduringdisarmedstatefor
upto10Zones,PremiumincludesallPlusfeatures,butincludesopen/closeduring
disarmedstateforanunlimitednumberofzones.Wedontchargeourcustomersmore
forPlusorPremium,butwegetchargedmoreforthembyAlarmNet,soifyouarent
goingtousethosefeatures,wedontenablethem.

4. Wewillaskifyouvechangedyoursystemmastercode,ifyouhave,anditisnolonger
settothedefault,wewillaskforthemastercodesothatwecanmapthiscodewithyour
TotalConnectaccount.Thisiswhywerecommendeitherleavingitsettodefault,or
settingitbacktodefaultpriortoactivation.
5. Oncewecreatetheaccount,wellchecktoseeiftheSIMrequiredactivation,ifitdid,we
needtowaitforittobeactivated,thenrebootthesystem,eitherviaprogramming,orby
poweringthesystemcompletelydownandbackup.
6. Now,weverifyourprogramming,andsendthatprogrammingtothesystem.
7. Onceweverifyourprogramminghasgonethrough,weregisterthesystem.
8. Afterregistration,iftheaccountwillbemonitoredbycentralstation,wecreatethe
accountinoursoftwareprogram,thenconnectandpullthepanelprogrammingintothe
softwaresowecanverifythatallprogrammingappearstobecorrect.Ifwehave
suggestionsformodifications,wewilldiscussthemwithyouandimplementwhere
necessary.Oncethatiscomplete,wewilldownloadanychangesbacktothesystem.
9. Whilewerewaitingfortheprogrammingupload,wewillgothroughthecentralstation
documentwithyouandverifytheaddress,phonenumbers,passcode,anddispatch
proceduresyouwishtoputintoplace.
10. Afterverifying/changingprogrammingwherenecessary,wewillgothroughtheprocess
offinalizingtheTotalConnect2.0programming,enteringaddressinformation,making
surezonesanduserssync,etc.
11. Wewillnowcommissiontheaccount,whichwillgeneratetwoemailstoyou,bothfrom
alarmgrid@alarmnet.com
.Usingtheseemails,wewillwalkyouthroughvalidatingyour
emailaddress,andsettingyourTotalConnectpassword.
12. YouwilllogintoyourTotalConnect2.0account,andassumingyouagreetotheEnd
UserLicenseAgreement,wewillthengiveyouaquickwalkthroughonTotalConnect.
Whatwecoverinthiswalkthrough,dependsonwhatfeaturesyouvesubscribedto,but
generallyincludeEventsandNotifications,Locations,whereyouwillmanuallySync
PanelData,Users,andUserGroups,andinsomecasesAutomation,SmartScenes,
andVideo.
13. Wewillarmthesystem,causeanalarm,anddisarm.Iftherearesmokezonesonthe
system,wewilltestatleastoneofthese,verifythatallzonesarereportingtocentral
station,ifapplicable,andalsoverifythatyouarereceivingnotificationsfromTotal
Connect.
14. Whenallyourquestionsareanswered,andyourecomfortablewiththesystem,wewill
activatetheaccountinourbillingsoftware.Yourfirstmonthsbillwillbechargedatthe
timeofactivation,thenyourbilldatewillbethesamedayeachmonthgoingforward.
15. Finally,wewillcompletethedocumentationwesendtocentralstationwiththe
informationyouprovide,theywillenterthisdataintotheirsystem,andoncethisisdone,
willtakeyoursystemofftest,atwhichpointitisbeingactivelymonitored.