Orion Technology, Inc.

ISO 9001:2008 New Employee Quality Manual (NEQM)

7000 Quest Circle NW, Suite A, Huntsville, AL 35806

ISO 9001:2008
New Employee Quality Manual
(NEQM)
ORIONs Quality Policy
"Create real customer value by delivering superior performance on time and
within budget, and by continually improving our systems and customer
satisfaction in a manner consistent with our personal and corporate values,
growth, and success."

Approved March 20, 2013

Earl Hubbard, President/CEO
Orion Technology, Inc.
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806

NEW EMPLOYEE ISO 9001:2008 ORIENTATION

1. INTRODUCTION. Welcome to ORION and Congratulations on Your Selection
For Employment With Our Team! Youre joining a team that is proud of its
commitment to providing outstanding quality service to its customers. Based on this
commitment, we have invested significant time, effort, and resources to implement a
Quality Management System (QMS) that meets ISO 9001:2008 quality standard
requirements.
2. PURPOSE. The purpose of this orientation is to familiarize you with the most
basic precepts of ISO 9001:2008 quality requirements and the Companys QMS. It is
not intended to make you an expert in the implementation and management of our
ISO 9001:2008 QMS. As such, relax and please familiarize yourself (to a point of
good understanding) what ISO 9001:2008 implies relative to your employment with
ORION and your role in support of our Companys QMS.
3. WHAT IS ISO 9001:2008? The acronym ISO stands for the International
Organization for Standardization. It was set up in 1947 and is located in Geneva,
Switzerland. Its purpose is to facilitate and support international trade by developing
standards that people everywhere across the globe recognize and respect. In
todays global market place, this becomes particularly important in ensuring quality
management standards are in place for the international community to recognize and
adhere to. ISO achieves this purpose through the participation and support of its
member-State bodies that consist of 127 countries.
4. ABOUT ORIONs ISO CERTIFICATION. Orion Technology, Inc. received its
ISO certification in 2005. In order to maintain our ISO certification, ORION
undergoes a rigorous audit-based review each year. Our ISO Registrar, SAI Global,
conducts this review. Headquartered in Australia, SAI Global is internationally
recognized as a leading quality management service provider. SAI Global is certified
and endorsed by the American National Standards Institute (ANSI)-American Society
for Quality (ASQ) National Accreditation Board - collectively referred to as (ANAB).
The ANAB is the U.S. accreditation body for quality management. Maintaining our
certification requires the Companys management team to be fully committed to
ensuring ISO requirements are fully implemented in all aspects of our business
operations and activities. It also requires our ORION employees to be fully
committed to ensuring that ISO-related guidelines and requirements are being met
on a continuous basis. Finally, an effective QMS requires us to continually seek
quality process improvements in the way of effectiveness and efficiency.
5. WHY DID ORION CHOOSE THE ISO PATH? Our company chose to follow
ISO 9001:2000 because we believe there is always a need to control or improve
the quality of our services to our customers, to reduce the cost of poor quality,
and to become more competitive. As our Company continues to grow, it becomes
increasingly more important to manage our growth in ways that wont compromise the
quality of the services being providing to our customers.
6. HOW DOES ISO AFFECT YOU, THE ORION EMPLOYEE? As stated above, a
basic premise of ISO is to seek continual quality improvement. In the military,

2
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
theres an old saying If it aint broke, dont fix it! Relative to ISO, our Companys
view is that If it aint broke, youre not looking hard enough! We expect all of our
employees to continually look at their assigned areas of responsibilities in ways that
embrace continual quality improvement-related initiatives. This is done so in an
effort to achieve more effective and efficient results relative to our quality processes
and our QMS as a whole. This requires higher levels of personal accountability for
what goes well and not so well with respect to performing our quality service-related
responsibilities.
Our objective is to provide outstanding quality service in a manner thats consistent
with our Companys Quality Policy and is consistent with what our customers deserve
and expect. Finally, we request that you be good stewards of our customers assets
and resources.
7. WHAT NOT TO DO. One of the most basic features of ISO is its orientation to
being process oriented and its intent to foster total commitment for continual quality
improvements. In short, we cannot afford to conduct our business activities in ways
that are personality driven or based on ad hoc procedures. Our business activities
have to be supported by well thought out, developed, validated, verified, and quality
management-approved processes.
As a matter of Company Administrative policy, all ORION employees are required to
understand the basic precepts of ISO 9001:2008 quality requirements, and build on
their understanding of these requirements, especially as it pertains to serving our
customers and in execution of our assigned employee-related responsibilities.
8. UNDERSTANDING ORIONs QMS. The goal of Orions QMS is to enhance our
Customers overall satisfaction through effective application of the system, including
processes for continual improvement of the system and the assurance of conformity
to customer and applicable regulatory requirements. The Companys QMS is
supported by procedures and guidance contained in four (4) key documents the
Quality Manual (QM), the Quality Management Review Team (QMRT) Manual, Quality
Process Owner (QPO) Manual and this manual - the New Employee Quality
Orientation (NEQO) Manual.

Orion Technology, Inc. ISO 9001:2008 Quality Manual

305 Church Street, Suite 717, Huntsville, AL 35801

Revised on 9/15/2010 10:47:00 AM

This manual is intended for the sole use of Orion employees, and is provided to customers for informational purposes only. The
contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology.

Orion Technology, Inc. ISO 9001:2008 Quality Management Review Team (QMRT) Manual
305 Church Street, Suite 717, Huntsville, AL 35801

Orion Technology, Inc. ISO 9001:2008 Quality Process Owner (QPO) Manual
305 Church Street, Suite 717, Huntsville, AL 35801

Orion Technology, Inc. ISO 9001:2008 Quality Management Review Team (QMRT) Manual
305 Church Street, Suite 717, Huntsville, AL 35801

Revised on 9/15/2010 10:47:00 AM

This manual is intended for the sole use of Orion employees, and is provided to customers for informational purposes only. The
contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology.

Revised on 9/15/2010 10:47:00 AM

This manual is intended for the sole use of Orion employees, and is provided to customers for informational purposes only. The
contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology.

Revised on 9/15/2010 10:47:00 AM

This manual is intended for the sole use of Orion employees, and is provided to customers for informational purposes only. The
contents of this manual may not be reprinted in whole or in part without the express written permission of Orion Technology.

This manual contains the necessary information to develop and implement a quality
process consistent with ISO 9001:2008 standards. Another important aspect of your

3
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
responsibilities is to understand how to develop and process continual improvements
that are consistent with ORIONs Quality Policy and objectives that are provided in
our ISO 9001:2008 Quality Manual. All the referenced manuals are available for
review (and download) on the Companys employee support intranet website.
9. ORIONs QUALITY POLICY: It is ORIONs policy to ensure that our employees
are providing the best possible service to our customers and that the services are
provided at the best possible value. Given this, our Companys quality policy is to:
"Create real customer value by delivering superior performance on time and
within budget, and by continually improving our systems and customer
satisfaction in a manner consistent with our personal and corporate values,
growth, and success."
Note: All ORION employees are required to be intimately familiar with the above
policy and all that it encompasses. The intent of our Companys policy is explained
in Appendix A of our Quality Manual which our employees are requested to read and
understand.
10. ORIONs QUALITY OBJECTIVES: Our Company quality objectives will be
consistent with the spirit and intent of ISO 9001-2008 standards which are to:

Reduce costs and increase efficiency by good management of key processes.

Increase customer satisfaction and retention.
Improve employee motivation, awareness, and morale.
Enhance marketplace profile and profit.

11. THE BASICS. Orions ISO 9001:2008 QMS is made up of many processes,
and these processes are glued together by means of many customer input-output
relationships. These input-output relationships turn a simple list of ORION processes
into an integrated QMS. Without these input-output relationships, we wont have a
QMS. In order to understand our QMS, it is important to understand some basic
QMS terms.
a. Inputs: This term refers to what the customer is requesting which will have
a direct bearing on what the customer expects (task requirements) in the way
of rendered services. Inputs also include any peripheral-related information
that is being provided or obtained that impacts on what the customer is
requesting. Examples of peripheral inputs are vendor support related
requirements and capabilities, customer stated or internally assessed
timelines, special instructions, customer stated evaluation criteria, etc.
b. Outputs: This refers to what the customer will receive in the way of ORION
services. This should be reviewed against the quality process objectives
targeted to be achieved for the services being provided.
c. Quality Objectives: In an effort to best serve our customers, we establish
quality processes. In short, quality processes detail out (in narrative or
map form) the specific requirements that must be achieved to meet our

4
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
customers quality requirements (inputs). In order to ensure that our
customers are receiving what is being requested, all processes are driven by
established and documented quality objectives. These objectives should be
quantifiable measurable. If the objectives are not measurable, we must use
other means to verify and validate that our quality processes are working
properly and are producing the desired result relative to our customers
requirements.
d. Quality Process Owner. A QPO is an individual who has been designated
by ORION management to oversee or develop a quality process. Additionally,
if you are directly associated with operating the quality process, or are
designated to develop a quality process, you must read and understand the
requirements contained in ORIONs QPO Manual.
12. OVERVIEW OF ISO 9001:2008. ISO requirements consist of 8 major
sections (or clauses); however, our QMS only has to address five set of requirements
which are spelled out in ISO 9001:2008 Sections 4 through 8. A summary of each
section is as follows:
a. SECTION 4 - Systemic Requirements. This section requires us to
establish a QMS that complies with ISO 9001:2008. Specifically, we are to:

Develop and implement the quality processes with a commitment for

continually improving the effectiveness of our QMS.
To implement, maintain, and control our QMS.

b. SECTION 5 - Management Requirements. This section speaks directly to

ORION managers meeting six sets of management requirements. They are to:

Support quality.
Satisfy customers.
Establish a quality policy
Carry out quality planning.
Control our quality system.
Perform management reviews.

c. SECTION 6 Resource Requirements: Section 6 of the ISO 9001:2008

standard requires us to identify and provide the necessary resources to: support
our quality processes.

Provide quality personnel, a quality infrastructure, and a quality work

environment.

Ensure competent personnel are in place to operate our quality processes and
to manage the Companys QMS.

d. SECTION 7 Product Realization. To most, Section 7 of the ISO

9001:2008 standard may be the most challenging section of the ISO standards to

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Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
understand. In a nut-shell, this section focuses on developing the necessary
quality processes to meet our customers requirements. In ISO terms, this is
referred to as product realizationor more simply put, realizing what the
product (or in our case, service) requirement is, as well as to understand the
interconnection of the processes used to serve our customers. In general,
Section 7 expects us to:

Control our services through good planning and analysis and by means of
controlling our quality processes.

Not agreeing to supply the services to our customers unless we have

conducted the necessary analysis to ensure we can provide quality services.

Plan, design, and development our quality processes with our focus on first
defining product design that requires development of the inputs and outputs.

Approve our quality process outputs before we release them to our customers
and then use these outputs to control product quality.

Conduct reviews, verifications, and validations of our quality processes and

then manage any changes made to the processes. This includes control of
our purchasing functions.

Measure our outputs and to pay special attention whenever process outputs
cannot be measured, monitored, or verified. Note: In such cases, we are
required to document that these special processes can produce planned
results.

Section 8 Remedial Requirements (Measuring & Monitoring our Quality

Processes and QMS). Section 8 of the ISO 9001:2008 standard requires us to
carry out remedial activities that focus on monitoring, measuring, and analyzing
our quality processes. The main intent of remedial requirements (or auditing) is
to:

Ensure our processes can demonstrate conformance to our customers

requirements and to improve our QMS.

Monitor and measure customer satisfaction, and to plan and perform internal
audits. This includes the monitoring and measuring of our quality processes
that make up ORIONs QMS. Note: If non-conformances are detected,
corrective actions must immediately be taken whenever quality processes fail
to achieve planned results.

Have in place preventive measures that lower the likelihood of incidents of

non-conformance relative to our quality processes or QMS, and to take
immediate corrective actions when a nonconformity is detected.

13. IN SUMMARY. Initially, ISO requirements appear to be complicated;

however, please take a step back and look at it from a big picture perspective.

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Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
Much of what youll note relative to the Companys QMS is common sense. Look
at our QMS and the governing ISO requirements from a customers perspective.
As a customer, you expect to get the best possible service for your money. You
trust that the service provider will deliver to you what youre paying for in the
way of service or delivery of a product. In order to accomplish this, the service
provider should, if hes concerned with your personal satisfaction, take certain
steps, and have the necessary procedures and processes in place to ensure that
what ever he/she has promised to deliver you in fact is delivered to you
consistent with your expectations. If it isnt, the product (or service) provider
should take the necessary actions to correct any problems or issues that may be
adversely affecting him/her from achieving your satisfaction. He should also take
the necessary steps to ensure quality improvements are constantly being sought
and implemented to meet our future customer expectations.
ISO, to a great extent, works off this same principleensuring the necessary
processes and procedures are in place to deliver a quality product or service to its
customers on time. If established quality standards are not being met, then we
must implement the necessary changes that facilitate real quality improvements
in an effort to achieve total conformity with established quality standards.
14. SEEKING ASSISTANCE. Please keep in mind; there are plenty of resources
within the company to help further facilitate your understanding of ISO
9001:2008 requirements. If you need assistance, start with your supervisor or
our ISO trained company auditors. The Companys ISO Quality Management
Representative will also be available to further assist in your understanding of our
QMS.
15. ASSESSMENT. To aid in your understanding of our QMS, we request that
you participate in a short ISO-based assessment. Youre requested to complete
the assessment and return your answers to our Human Resource Manager for
review. The information provided in this orientation letter and the ISO
9001:2008 New Employee Orientation Briefing Packet provide the necessary
information to correctly answer all the questions.
Again, Welcome to ORION!

Earl Hubbard, President/CEO

Orion Technology, Inc.

7
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
New Employee Quality Management System (QMS) Assessment
Instructions: Please circle the best answer for each question. Only one answer
may be circled. Return this answer sheet to ORIONs Human Resource Office.
1. What best describes the overarching concepts of ISO
a. Customer focused, process oriented, & continual improvement.
b. Customer focused, effectiveness, and efficiency.
c. Enhanced marketing profile, effectiveness & efficiency.
d. Satisfied customers, improved effectiveness/efficiency, enhanced market
profile, increased profit, & improved employee motivation/morale.
2. The Companys QMS is supported by which ISO sections?
a.
b.
c.
d.

Sections 1-8.
Sections 5-9.
Sections 4-8.
Sections 2-6.

3. What are the main objectives of ISO 9001:2008?

a.
b.
c.
d.

Customer focus, process oriented, & continual improvement.

Customer focus, effectiveness, and efficiency.
Enhanced marketing profile, effectiveness & efficiency.
Satisfied customers, improved effectiveness/efficiency, enhanced market
profile, increased profit, & improved employee motivation/morale.

4. What are your key responsibilities as it relates to supporting ORIONs QMS?

a.
b.
c.
d.
e.

Ensure conformance with established quality objectives.

Strive for continuous improvement of established quality processes.
Keep well informed of ORION QMS requirements and standards.
a and b.
a through c.

5. What are the major QMS managing bodies?

a. Quality Process Owners (QPO), CEO, Company President and Support
Services.
b. Quality Management Representative, ISO Auditors, QPOs and QMRT.
c. Internal Customers, External Customers, HR, and Customer Relations.
d. a & c.
6. ORIONs QMS is supported by which Manuals?
a.
b.
c.
d.

Quality Manual, QMRT Manual, and the QPO Manual.

Quality Manual, QPO Manual, and the Employee Handbook.
Quality Manual, QMRT Manual and the ISO Process Maps.
None of the above.

8
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.

Orion Technology, Inc. ISO 9001:2008 New Employee Quality Manual (NEQM)
7000 Quest Circle NW, Suite A, Huntsville, AL 35806
7. Relative to ORIONs QMS, what are (or is) the most essential components to its
success?
a. Employees commitment to continual improvement and preventive actions.
b. Employees commitment to providing quality service to his/her customers and
efforts to achieve continual quality improvements relative to his/her
customers requirements.
c. Employees understanding of the Companys ISO Quality Manual.
d. Employees understanding of the procedures contained in the Companys QPO
Manual?
8. Quality issues or improvement initiatives are reviewed and approved by:
a.
b.
c.
d.

The Quality Management Representative.

The ISO Auditor(s).
The QMRT.
a & b.

9. If you have issues, concerns, comments, or questions regarding ORIONs QMS,

who are the best resources to provide assistance.
a.
b.
c.
d.

Business Operations, Support Services, Business Development, or IT.

ISO Auditor, HR, IT and Business Operations.
Your supervisor, ISO Quality Management Representative or ISO Auditors.
a & b.

10. What is considered to be the most critical feature of the Companys QMS?
a.
b.
c.
d.

Quality
Quality
Quality
Quality

Management Review.
Process Development.
Audit Process.
Training.

9
Revised March 18, 2013
This manual is intended for the sole use of ORION employees, and is provided to customers for informational purposes
only. The contents of this manual may not be reprinted in whole or in part without the express written permission of
ORION.