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Software and Firmware Upgrade Guide
Document version 1.2
October 20, 2015
Table of contents
1. Introduction ........................................................................................................................................ 4
1.1. Purpose of the document ............................................................................................................ 4
1.2. Intended audience ....................................................................................................................... 4
1.3. Document history ......................................................................................................................... 4
1.3.1. Change log ............................................................................................................................. 4
Document version 1.0 ................................................................................................................................ 4
Document version 1.1 ................................................................................................................................ 4
1. Introduction
1.1. Purpose of the document
The purpose of this document is to provide detailed instructions how to upgrade from NComputing
vSpace Server 6.x, 7.x, 8.0, 8.1 and 8.2 to NComputing vSpace Server 8.3. The document focuses on
the essential firmware upgrades that are required for NComputing access devices in order to operate
correctly with vSpace Server 8.3.
Release date
April 24, 2015
October 1, 2015
1.4. Glossary/Definitions
vSpace Server computer system running the NComputing vSpace Server software.
vSpace Client computer system running the NComputing vSpace Client software.
Access Device hardware device containing an embedded version of vSpace Client. L300, L350 or
M300.
L-series device an L300 or L350 Access Device.
M-series device the M300 Access Device.
NC-Console the integrated management console of vSpace Server. Depending on installed vSpace
Server version the console can work in Management Server mode or Direct mode.
vSpace Management Center, VMC a device management system containing the Management
Server component, database and a web-based management console.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
Management Server core management component, contained in vSpace Server 7.x and vSpace
Management Center, responsible for the management data administration and management
communication between connected devices, servers and management consoles.
Management Serve mode operation mode of the NC-Console in which the console acts as a frontend for the Management Server. In this mode all NC-Consoles communication with the Access
Devices goes through the Management Server. Only the NC-Console contained in vSpace Server 7.0,
7.1, 8.0 and 8.1 can operate in Management Server mode, which is the default operation mode then.
Direct mode operation mode of the NC-Console when the console directly communicates with the
Access Devices. Direct mode is the default operation mode of NC-Console in vSpace Server 6.6, 8.2
and 8.3.
Boot Server for Miniterm service one of vSpace Servers system components. The Boot Server for
Miniterm service responds to server auto-discovery requests from vSpace Clients. It is also
responsible for delivering device firmware updates in local area networks.
1.6. References
For more information please refer to:
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
L300 and L350 Ethernet Virtual Desktops with vSpace Server User Manual
vSpace Server 8.3 Video Tutorials
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
2. Common tasks
2.1. Using the NC-Console
2.1.1. Opening the NC-Console
1. Logon to the vSpace Server as an administrator.
2. Open the Start Menu and go to All Programs or open the Start Screen and go to Apps by name.
3. Go to NComputing vSpace and click the NC-Console icon.
3. Make sure the proper Server address of the Management Server is entered. The default user
name and password is vmcadmin.
a. For vSpace Server 7.0 and 7.1 the default Management Server address is localhost.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
b. For vSpace Server 8.0 and 8.1 an IP address of vSpace Management Center must be
specified.
4. Click the Log In button to connect to the Management Server.
2.1.5. Checking Management Zone ID of vSpace Server 7.0, 7.1, 8.0 or 8.1
1. Open the NC-Console.
2. Make sure the Console works in Management Server mode. Turn it into Management Server
mode if necessary.
3. Select the NComputing vSpace node in the tree on the left hand side.
4. Take down the Management Zone ID.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
4. Select the Management Zone tab and take down the Hostname and IP address of a server with
Zone status set to Master.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
6. In the Device Firmware Updater window select the Latest firmware radio button and click the
OK button to initiate the process.
Note: As the Boot Server for Minitrem is a UDP-based service it can only deliver the firmware in
Local Area Networks. The access devices and the vSpace Server delivering the firmware must be
located in the same IP subnet. For devices located in remote subnets use the Direct mode with
an FTP server.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
5. Right-click a selected device and choose the Update Device Firmware Directly option from the
pop-up menu.
6. In the Device Firmware Updater window select the Selected firmware radio button.
7. Enter the FTP URL of the package file containing the desired firmware version. Enter the FTP user
name and password if necessary.
Note: The package file containing the desired device firmware must be uploaded to the FTP
server prior to performing the upgrade. This method allows upgrading devices located in remote
subnets.
8. Click the OK button to initiate the process.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
2. Make sure the Console works in Management Server mode. Turn it into Management Server
mode if necessary.
3. Select the Devices node in the tree on the left hand side.
4. Click the Update Firmware button located above the device list.
5. Depending on the device model you want to upgrade select the M300/MX400 or the L300 tab.
6. Select the devices to be upgraded in Select Devices To Update box.
7. Select the desired firmware version (do not choose the Latest) in Select Firmware box.
8. Click the Confirm button to initiate the process.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
9. Click the Yes button in pop-up window to re-confirm the action. Then click the OK button.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
3. Click Yes when asked if you want to uninstall NComputing vSpace.
4. When uninstalling the vSpace Server software it is possible to keep the registration data and the
vSpace Server software license. A new version of the vSpace Server software installed on the
same machine can then inherit the existing registration data and software license. Click Yes or No
when asked if you want to delete the vSpace Server software license.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
5. The system must be rebooted for the uninstall process to finish. Click Yes to when asked if you
want to restart the system immediately.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
3. Migration scenarios
3.1. General information
Different vSpace Server software and device firmware versions have different management
capabilities. The NC-Console contained in all vSpace Server versions supports the Direct mode
management, while Management Server mode management is only available in certain versions.
Software properties
Software
product
version
6.6.2
6.6.9
7.0.2
7.1.0
7.1.2
7.1.4
8.0.1
8.1.1
8.2.1
8.3.2
8.3.3
Software
build
version
6.6.2.3
6.6.9.1
7.0.2.1
7.1.2.9
7.1.11.2
7.1.13.1
8.0.1.16
8.1.1.5
8.2.1.8
8.3.2.12
8.3.3.2
Direct mode
management
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Management
Server mode
management
Not possible
Not possible
Possible
Possible
Possible
Possible
Possible
Possible
Not possible
Not possible
Not possible
Management
Server
location
(absent)
(absent)
Integrated
Integrated
Integrated
Integrated
External
External
(absent)
(absent)
(absent)
Contained
L300
firmware
1.6.0
1.6.3
1.7.0
1.7.0
1.8.2
1.8.2
1.9.202
1.9.301
1.10.0
1.11.14
1.11.17
Contained
M300
firmware
2.0.2
2.0.54
2.1.0
2.1.0
2.1.1
2.1.1
2.1.1
2.1.1
2.2.2
2.2.2
2.2.2
Firmware properties
Device Firmware Firmware build
model version
version
L300
L300
L300
L300
L300
L300
L300
L300
L300
L350
L350
M300
M300
1.6.0
1.6.3
1.7.0
1.8.2
1.9.202
1.9.301
1.10.0
1.11.14
1.11.17
1.11.14
1.11.17
2.0.2
2.0.54
1.6.000-0003
1.6.003-0003
1.7.000-0003
1.8.002-0003
1.9.202-0003
1.9.301-0003
1.10.0-0003
1.11.14-0003
1.11.17.0003
1.11.14-0003
1.11.17.0003
2.0.2-R
2.0.54-R
Contained in
vSpace Server
version
6.6.2
6.6.9
7.0.2, 7.1.0
7.1.2, 7.1.4
8.0.1
8.1.1
8.2.1
8.3.2.12
8.3.3.2
8.3.2.12
8.3.3.2
6.6.2
6.6.9
Direct mode
upgrade
Possible
Possible
Possible
Not possible
Not possible
Not possible
Possible
Possible
Possible
Possible
Possible
Possible
Possible
Management
Server mode
upgrade
Not possible
Not possible
Possible
Possible
Possible
Possible
Not possible
Not possible
Not possible
Not possible
Not possible
Not possible
Not possible
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
2.1.0
2.1.1
2.2.2
2.1.0-R
2.1.1-R
2.2.2-beta
Contained in
vSpace Server
version
7.0.2, 7.1.0
7.1.4, 8.0.1, 8.1.1
8.2.1, 8.3.2
Direct mode
upgrade
Possible
Possible
Possible
Management
Server mode
upgrade
Possible
Possible
Not possible
Firmware
1.6
1.7
1.8
1.9
1.10
1.11
1.11
2.0
2.1
2.2
Recommended firmware
upgrade method
Direct
Direct
Management Server
Management Server
Direct
Direct
Direct
Direct
Direct
Direct
Direct device firmware upgrade in Direct mode using Boot Server for Miniterm service or an FTP
server (depending on the location of devices).
Management Server device firmware upgrade in Management Server mode.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
L300
L300
1.9
Not supported
L300
1.10
L300
1.11
L350
1.11
M300
2.0
M300
2.1
M300
2.2
1. Software
2. Firmware
1. Software
2. Firmware
1. Software
2. Firmware
1. Software
2. Firmware
1. Software
2. Firmware
1. Software
2. Firmware
L300
Not supported software version does not support devices with this firmware version. The software
must be upgraded first to a version supporting Management Server mode upgrades to perform an
upgrade of devices running this firmware version.
Sequence of actions
1. Upgrade the vSpace Server 6.x to version 8.3.
a. Uninstall the vSpace Server 6.x software.
b. Install the vSpace Server 8.3 software.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Order of actions
1. Upgrade the vSpace Server 6.x to version 8.3.
a. Uninstall the vSpace Server 6.x software.
b. Install the vSpace Server 8.3 software.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Sequence of actions
1. Upgrade the vSpace Server 7.x to version 8.3.
a. Uninstall the vSpace Server 7.x software.
b. Install the vSpace Server 8.3 software.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
Sequence of actions
1. Upgrade the vSpace Server 7.x to version 8.3.
a. Uninstall the vSpace Server 7.x software.
b. Install the vSpace Server 8.3 software.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Installed and operational vSpace Server 7.1 acting as Management Zone Master
L300 devices connected to Management Server running on vSpace Server 7.1
L300 1.11 firmware uploaded to vSpace Server 7.1 acting as Zone Master
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
Note: there might be delay of several minutes until the device receives the update
command from the Management Server contained in vSpace Server 7.1.
2. Upgrade the vSpace Server 7.1 to version 8.3.
a. Uninstall the vSpace Server 7.1 software.
b. Install the vSpace Server 8.3 software.
Installed and operational vSpace Server 7.1 acting as Management Zone Master
L300 devices connected to Management Server running on vSpace Server 7.1
L300 1.11 firmware uploaded to vSpace Server 7.1 acting as Zone Master
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
Note: there might be delay of several minutes until the device receives the update
command from the Management Server contained in vSpace Server 7.1.
2. Upgrade the vSpace Server 7.1 to version 8.3.
a. Uninstall the vSpace Server 7.1 software.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
Sequence of actions
1. Upgrade the vSpace Server 8.0 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an
upgrade.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Sequence of actions
1. Upgrade the vSpace Server 8.0 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an
upgrade.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
L300 devices connected to Management Zone managed by vSpace Management Center 3.5
L300 1.11 firmware uploaded to vSpace Management Center 3.5
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
Note: there might be delay of several minutes until the device with 1.8 firmware
receives the update command from the vSpace Management Center 3.5.
2. Upgrade the vSpace Server 8.0 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an
upgrade.
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
2. Upgrade the vSpace Server 8.0 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.0 to perform an
upgrade.
Sequence of actions
1. Upgrade the vSpace Server 8.1 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.1 to perform an
upgrade.
2. Upgrade the L300 devices to 1.11 firmware.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Sequence of actions
1. Upgrade the vSpace Server 8.1 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.1 to perform an
upgrade.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
2. Upgrade the vSpace Server 8.1 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.1 to perform an
upgrade.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
Installed and operational vSpace Server 8.1 joined to Management Zone managed by vSpace
Management Center 3.6.29 (or newer)
L300 devices connected to Management Zone managed by vSpace Management Center
L300 1.11 firmware uploaded to vSpace Management Center
Sequence of actions
1. Upgrade the L300 devices to 1.11 firmware.
Perform a Management Server based firmware upgrade.
2. Upgrade the vSpace Server 8.1 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.1 to perform an
upgrade.
Sequence of actions
1. Upgrade the vSpace Server 8.2 to version 8.3.
Install vSpace Server 8.3 on top of currently installed vSpace Server 8.2 to perform an
upgrade.
2. Upgrade the L300 devices to 1.11 firmware.
For devices located in the same local subnet as the vSpace Server 8.3 perform
a Direct mode device firmware upgrade using Boot Server for Miniterm service.
For devices located in remote subnets perform a Direct mode device firmware
upgrade using an FTP server.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.
4. Final Notes
To ensure successful upgrade of the NComputing vSpace Server software and corresponding access
device firmware always follow the few simple rules:
1. Catalogue the devices (take down firmware versions).
2. Choose the right firmware upgrade method.
3. Follow the necessary sequence of actions.
Note: For the devices only manageable by Management Server perform the firmware
upgrade before upgrading the vSpace Server software.
179348_v1
Copyright 2015 NComputing Co., Ltd. The product could differ from the images shown. The information contained
herein is subject to change without notice. Specific features may vary from product to product. The only support
and warranties for NComputing products and services are set forth in the express support and warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. NComputing shall not be liable for technical or editorial errors or omissions.