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IT Service Management V1
Assignment A
1
2
3
4
5
6
7
8

How is MIS used in Personnel Management?

Discuss the importance of Information as a resource.
How has E-Commerce changed our thinking in the present scenario?
What is Networking? Differentiate between LAN, WAN and MAN ?
What is Internet? Discuss its role in response to Business Information
How will you define an Operating System?
Write a note on Primary Memory
Discuss the role of computer in Managerial System

Assignment B
Case Detail:
A waiter takes an order at a table, and then enters it online via one of the six
terminals located in the restaurant dining room. The order is routed to a print
er in the appropriate preparation area: the cold item printer if it is a salad,
the hot-item printer if it is a hot sandwich or the bar printer if it is a drink
. A customer s meal check-listing (bill) the items ordered and the respective pric
es are automatically generated. This ordering system eliminates the old three-ca
rbon-copy guest check system as well as any problems caused by a waiter s handwrit
ing. When the kitchen runs out of a food item, the cooks send out an out of stock
message, which will be displayed on the dining room terminals when waiters try t
o order that item. This gives the waiters faster feedback, enabling them to give
better service to the customers. Other system features aid management in the pl
anning and control of their restaurant business. The system provides up-to-the-m
inute information on the food items ordered and breaks out percentages showing s
ales of each item versus total sales. This helps management plan menus according
to customers tastes. The system also compares the weekly sales totals versus foo
d costs, allowing planning for tighter cost controls. In addition, whenever an o
rder is voided, the reasons for the void are keyed in. This may help later in ma
nagement decisions, especially if the voids consistently related to food or serv
ice. Acceptance of the system by the users is exceptionally high since the waite
rs and waitresses were involved in the selection and design process. All potenti
al users were asked to give their impressions and ideas about the various system
s available before one was chosen.
1. In the light of the system, describe the decisions to be made in the area of
strategic planning, managerial control and operational control? What information
would you require to make such decisions?
2. What would make the system a more complete MIS rather than just doing transac
tion processing?
3. Explain the probable effects that making the system more formal would have on
the customers and the management.
Assignment C
Question No: 1
In digital computer, data is represented in
Decimal Form
Binary form
Octal form
Hexadecimal form
Question No: 2
Add, subtract, multiple and logic operations are performed by-

Registers
Control unit
ALU
None of these
Question No: 3
The data processing consists
Capturing the input data
Manipulating the data
Handling the output
All of the above

Question No: 4
A plotter is
An impact device to produce good quality graphics
An output device to produce drawings and graphics
A fast output device using camera lenses
None of the above
Question No: 5
Which of the following is/are GUI based operating system?
MS DOS
UNIX
Window 3.1
Windows Vista
Question No: 6
The largest unit of storage is
Terabyte
Petabyte
Exabyte
Zettabyte

Question No: 7
Machine language programs are written using
0 s and 1 s
Mnemonic codes
English like words
None of the above
Question No: 8
A file is corrected immediately after the input of a transaction. This is an exa
mple of
Sorting
Batching
On line updating
Off line updating
Question No: 9
A logic gate is an electronic circuit which
Makes logic decisions
Allows electron flow only is our direction
Works on binary algebra

Alternates between 0 & 1 values

Question No: 10
An organized collection of logically relate data is known as
Data
Meta data
Database
Data versus information
Question No: 11
A JPG is
A Jumper Programmed Graphic
A format for an image file
A type of hard disk
A unit of measure for memory
Question No: 12
Another word for Graphics for a word processor ?
Peripheral
Clipart
Highlight
Execute

Question No: 13
The name of E-computer programs usually developed by government agencies that ca
n be freely copied and used
Public domain software
Freeware
Shareware
Pirated software
Question No: 14
Some software packages attempt to encode the knowledge and decision rules of hum
an specialists in order to use them for making their own decisions. This softwar
e is referred as
Artificial intelligence packages
Expert systems
Knowledge based systems
None of these
Question No: 15
Following is not a responsibility of DBMS software
Creating physical and logical designs
Removing flagged records for deleting
Creating and maintaining the data dictionary
Monitoring performance

Question No: 16
On which of the following sites can you set up your e-mail account

www.linux.org
www.gre.org
www.syvum.org
www.gmail.com
Question No: 17
What is a URL?
A computer software program
A type of UFO
The address of a document or page on the world wide web
An acronym for Uniform Resource learning
Question No: 18
What is the difference between Internet and an intranet?
One is public, the other is private
One is safer than the other
One can be monitor, the other can t
None of the above

Question No: 19
Decision making is which activity
Intuitive
Cognitive
Systematic
Analytic
Question No: 20
Decision support system are used for
Line managers
Top level managers
Middle level managers
System user
Question No: 21
A Management Information System (MIS) is one which
Is required by al managers of an organization
Processes data to yield information of value in tactical management
Provides operational information
Allows better management of organization

Question No: 22
A set of programs that handle firms database responsibilities is called
DBMS (Database Management System)
Database processing System
Data Management System
All the above
Question No: 23
To access information from a database, you need
EIS
DBMS
MIS

None of the above

Question No: 24
Newspaper, magazine, radio, television are example of______________
Storing information
Retrieving information
Communication information
Acquiring information

Question No: 25
The architecture of the MIS plan provides:
A way to handle the system or subsystem by way of simplification on, coupling an
d decoupling of subsystems.
For preparing the schedule of the system in the overall information requirement
An online information on the stocks markets and the accounts balance.
None of these.
Question No: 26
Management science also known as______________ is a field of applied mathematics
.
Operations research
Management accounting
Exchange commission
System theory
Question No: 27
EIS should offer the capability to_________________ into the data.
Drill down
Drill Up
Drill diagonal
All of the above

Question No: 28
The business re-engineering requires a major change in the______________
Line managers
Top level managers
Middle level managers
System user
Question No: 29
Which of the following system helps you with making a decision about a non str
uctured problem?
A.I.
Neutral Network
Genetic Algorithms
D.S.S
Question No: 30
Inventory is also referred to as
Stock
Warehouse Capacity
Material

Material in hand

Question No: 31
______________ are knowledge based system to which present rules are applied to
solve a particular problem .
ES
AL
KBS
Base rule
Question No: 32
A system Theory of organization sees the firm as a
Network of resource flow
System transforming inputs into output
Physical System managed by a manager using a conceptual system
All the above
Question No: 33
_________ decision are those decision for which policy standards or guidelines a
re already established
Programmable
Control
Predictive reports
Relevant

Question No: 34
Which of the following is not an important principle for evaluating the raw data
for decision making
Selection
Pattern
Average
Over View
Question No: 35
A DBA is a
A person
A Computer device
A Communication technique
All of the above
Question No: 36
A constraint that does not affect the feasible solution region is known as
Redundant Constraint
Unbounded solution
Slack variable
Surplus variable

Question No: 37

The product structure file is also called as

Item master file
Bill of materials file
Operations file
All of the above
Question No: 38
Computer support to the manager has been in
Alternative identification
Alternative selection
Problem identification
Alternative evaluation
Question No: 39
A central purpose of most decision support systems is
To build a model of the decision making problem
To design a database management system
To build an expert system
None of the above.

Question No: 40
The four major corporate resources are money, material, information and
People
Icons
Information System
None of the above
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