Professional Documents
Culture Documents
TRAINING
SALES & SERVICE
WAGONS TRAINING
Wagons is a global leader in blended learning solutions. For nearly a decade, our automotive experts have
designed, delivered and managed tailored learning solutions across thousands of locations, all over India.
To date, we have delivered thousands of hours of training including product launch training for multiple
automotive introductions to the worlds most successful organizations. The end result, time and again? Shortterm sales, long-term customer loyalty and dealership profitability. In other words: Everything you need to shift
your business into the next gear.
Wagons works with you to analyze, implement and track learning solutions aligned perfectly with your
business needs. From product launches to parts and service training to sales and after-sales training, we leverage
the most advanced learning technologies to engage employees and inspire customers to be passionate about your
brand. Thats excellent news for your bottom line.
Product Launch Training
Wagons takes a phased approach to new product training that builds and sustains excitement to ensure successful
product launches. Our programs are based on a thorough understanding of your business objectives, and backed
by creativity and best practices that effectively support your sales and service teams.
Service Training
Wagons creates, delivers and administers both technical and non-technical automotive retail training programs.
With learning solutions enabled by highly sophisticated vehicle technology including dynamic 3D animated
simulations we enable technicians across the globe to diagnose complex technical vehicle components.
Sales and After-Sales Training
Leveraging years of expertise, Wagons helps automotive leaders reinvent the way they deliver sales and after-sales
training across their enterprise. Through a sales process map; research and assessment; curriculum and gap
analysis; and sales management training, our learning solutions maximize your sales potential.
CERTAIN ABOUT
BEING ASSOCIATED
WITH THE MOST
INFALLIBLE
BRAND?
WAGONS TRAINING
Training is an important thread in the transformation and performance management strategy of all
companies. It however has remained under emphasized area till recently. Organizations are exploring and
experimenting to figure out the right approach for retail training. Wagons, a pioneer in the field has successfully
implemented many of its proprietary frameworks & tools for effective and sustainable people development. Our
domain expertise and technical knowledge give us a clear edge over the providers of generic training companies
Technical and Non technical training for dealership personnel in the areas of sales, after sales, parts, used cars,
accessory business etc.
Training courses for OEM channel management and field operations teams.
Certification methodologies developed in line with global best practices in automotive retail
Proprietary assessment and profiling tools.
Training Need Assessment and Competency Mapping.
Content Development and Knowledge Management Solutions.
TRAINING MODULES
Vehicles Covered : 2W, 3W, Cars, Commercial, Tractors, Construction
Equipment
With a wide geographical presence, Wagons Learning has undertaken interventions and
performance enhancement in the following functions :
1.
Sales
Product launches
Mystery shopping
Manpower profiling at dealerships
Dipsticks
Adopting 'model' dealerships
Interventions for Company personnel
On the job training
Special Project Interventions
Implementation of processes
Business simulations
Skill contests
Technical Product Trainings
SOP/ SSI Implementation
2.
Service
After Sales service process implementation
CRM based interventions
Tele calling projects with assessments
Interventions for service advisors and service managers
SOP/ CSI implementation
On-the-job' facilitation projects
3.
Spare Parts
Field distributors
Implementation of Norms
4.
Organizational Engagement
Induction for all new joinees
Regular interventions for each employee
Creation of a training path with integration with the employees role
Experiential Training
Identification with the organization brand and culture
Wagons Learning's solutions for the auto and ancillary industry include :
Profiling for Sales and Service Personnel
Product Training
Post Training Facilitation
Sales Management Processes
Customer Service Skills
Customized Solutions for the Dealer Owners - Business Enterprise Management
CD based and Web based solutions to reinforce the classroom sessions
Process Improvement through Benchmarking
Vision and Strategy Deployment
B)
LEARN
Telephone Etiquettes
Business Etiquettes
Time Management
Negotiation Skills
Key Account Management
Channel Management
Supervisory Skills
IDEA
EDUCATION
Outbound Training
The success of outbound training can be attributed to the fact that it uses adult learning principles. Outbound training companies focus on And
ragogy (adult learning) which emphasizes the value of the process of learning. It uses approaches to learning that are interactive, problem-based and
collaborative rather than moralistic. It also accentuates more equivalence between the trainer and the participants.
Burma Bridge
Flying Fox
Mowgli Walk
Beam Balancing
Rope Balancing
River Crossing
Rock Climbing
Rappelling
Nature Treks
Bird Watching
Commando Crawling & more
Dealership Audits :
Wagons is the leading dealership audit provider for the automotive sector.
We deliver monthly quarterly & annual audits.
We provide several different dealership audit services :
Dealership compliance audits
Facility Standards Audits
Car showroom Audits
New Dealership applicants
Service centre applicants
Demonstrator Audits
Mystery shopping
MOBILE LEARNING
Using tablet devices during the sales process improves the customer
experience. WAGONS creates fully branded, highly engaging mobile tools for use
with customers, helping them get to know your products better than ever before.
We can design support tools, vehicle presentation apps and event apps to work as
just-in-time performance support to enhance the overall customer experience
across your global dealerships.
SIMULATIONS
WAGONS can create sophisticated simulations to give your technical staff
the in-depth knowledge they need of system interactions and faults. Hard-todemonstrate concepts are simplified with 3D models, animations and augmented
reality for the most comprehensive technical training. We are also able to create
complex business simulations to give your managers and sales staff a feel for
running a dealership and provide practice and repetition of new skills in a risk-free
environment.
E-LEARNING
Multi-device e-learning is a fantastic way to deliver large volumes of
content quickly and cost-effectively. It's a speedy way to deliver learning about
everything from the technical aspects of your vehicles to customer service training
and brand awareness. WAGONS's innovative approach to automotive e-learning
means we can create courses for tablets, smartphones and PCs, making the most of
new and existing technologies for the maximum impact.
CORPORATE TRAINING
SALES TRAINING PROGRAMS
1.
2.
CORPORATE TRAINING
3.
4.
CORPORATE TRAINING
2.
CORPORATE TRAINING
3.
4.
washing pit
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iv.
Lubrication store
v.
vi.
Reception
II.
III.
IV.
Lubricant challan
V.
VI.
Billing / invoice
Running repair
ii.
Minor repair
iii.
Major repair
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TEAM
Mr. Neeraj Kumar (B.E) :
Head - Behavioral Training
(Ex Asia Pacific Coach
3M India Limited)
Trained & Certified Six Sigma Black Belt
from USA & a former Lean Six Sigma
Coach for Asia Pacific Region for 3M
handling training & implementation of
Lean Six Sigma in DMAIC & DFSS
methodologies. One year of training in
QFD (Quality Function Deployment) by
Dr. John Tereninko, one of the pioneers
of this methodology in the world.
Certified Master Practitioner of NLP
from the National Federation of NeuroLinguistic Psychology USA, and a
Certified Trainer from Silva Mind
Control.
AUTOMOTIVE CONSULTING
Wagons Automotive sales & service Practice serves clients around the world with engagements spanning
almost every major vehicle system, assembly, channel partners and component group. Industry areas served
include automobiles, cars, bikes, construction equipment, trucks and buses, automotive distribution and retail,
automotive suppliers, machinery, mechanical and electrical components, plant construction, and other related
businesses. Weve worked with major automobile and commercial-vehicle manufacturer, and companies focused
on downstream sales and distribution.
Our people combine hands-on experience in automotive, engineering, and related disciplines, Financial
services & Banking with broad training in business management. We have deep functional expertise in nearly every
aspect of the value chainproduct development, manufacturing, purchasing, and supply, as well as branding,
distribution, and retailing.
Wagons Management Consulting helps both auto & finance businesses achieve high performance. Drawing
on our groundbreaking research and hands-on experience with high-performance businesses, Wagons delivers
insights and puts them into action. Wagons does turnkey services to make the business start its first step.
Delivering this kind of value requires a broad range of talent and capabilities across human capital, strategy
& operations and technology and importantly, aligned to the unique needs of specific sector, business and
organization.
Our clients look to us for the ability to implement the ideas we present. They expect excellent performance
that draws upon our breadth of industry and service experience. Simply put, we provide our clients with world-class
insights that generate tangible and measurable impact.
CONSULTING SERVICES
v
Analytics
v
Business
Turnkey
v
Business
Process Management
v
Change
Management
v
Customer
v
Channel
v
Finance
Relationship Management
v
International
Development
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Manufacturing
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Mergers,
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Mobility
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Operations
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Process
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Risk Management
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Smart
Grid
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StrategySupply
Chain Management
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Sustainability
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Talent
OUR EXPERTISE
PERFECT
DECISION
WITH
HEALTHY
BUSINESS
Automotive OEMs (Original Equipment Manufacturers)
We work with OEMs across all sectors of the automotive industry, from passenger-car and light-truck
manufacturers, to heavy-truck manufacturers, to agricultural and construction equipment companies. Our
consulting staff consists of individuals who combine professional experience in automotive, engineering, and
related disciplines with broad training in business management. Our work with OEMs covers strategy,
organization, M&A, brand management, product launch and project management, lean manufacturing and
production, supplier management, and value-chain cost reduction.
Automotive Suppliers
We work with companies across the automotive supply chainmechanical-, electrical-, and electronic-parts and
components suppliers, materials suppliers, and equipment suppliers. Our service to these clients includes corporate
and business unit strategy, technology strategies, new business opportunities, mergers & acquisitions, cost
reduction, and supply-chain management.
Machinery Industry
We have a strong track record serving assembly specialists and tool manufacturers, by leveraging the professional
experience of our consultants in automotive and engineering disciplines to help build institutional skills, create
growth strategies, and identify and implement cost reductions. As in all Wagons work, our goal is to help clients
make positive, lasting, substantial improvements in their performance.