Professional Documents
Culture Documents
NAME
STUDENT ID
: 53106115061
CLASS
: 2AEM1
LECTURERS NAME
DATE OF COMPLETION
: 16 MARCH 2016
TABLE OF CONTENTS
Pages
Acknowledgment
II
III
Abstract
IV
CHAPTER 1 : INTRODUCTION
1.1 Background
10
12
(Amanda Lenhart, Rich Ling, Scott Campbell, Kristen Purcell, Apr 20, 2010)
Cell phone users and preference for brand (Harris Interactive)
13
TABLE OF CONTENTS
Pages
CHAPTER 3: RESEARCH METODOLOGY
3.1 Research Plan and Design
14
14
15
Sampling Frame
Sample Unit
Determination of Sample
Sampling method
3.4 Instrumentation
3.5 Data collection Procedure
15
16
16
17
18
19
20
21
22
4.6 Analysis between Monthly Family Income and Current Mobile Brand Usage
23
25
26
CHAPTER 5: CONCLUSION
28
BIBLIOGRAPHY
30
31
33
ACKNOWLEDGMENT
My name is Mohd Azrul Arief bin Mohd Azmi. I am thankful that this Technical
Mathematics II Project under the topic Brand Preference of Mobile Phones of Students
of Malaysian can be done just in time. For this, I would like to seize the opportunity to
express my sincere gratitude for those who had been helping me during my work.
First and foremost, I would like to say a big thank you to my Technical Mathematics
II lecturer, Sir Md Hafis bin Khairuddin for giving me information about my project
work.
Also, I would like to thank my parents, Mohd Azmi bin Zakaria and Azlina binti Haji
Abdul Aziz. They had brought me the things that I needed during the project work was
going on especially my own beloved laptop and printer Not only that, they also provided
me with the nice suggestion on my project work so that I had not meet the dead and
throughout this project.
Lastly, I would like to say thank you to my friends especially class 2AEM1 and the
modern access in our daily life. All of my relevant information come from my friends and
the internet. I managed to use all these access in our daily life, such as: laptop to finish
my Technical Mathematics II Project.
II
OBJECTIVE OF THE PROJECT
Technical Mathematics II is one of the compulsory subjects for aviations students.
All of the students would have to carry out a project work based on anything topic and
must be submitted in four weeks time.The objective of carrying out this project are:
1.
to apply and adapt a variety of problem-solving strategies that we had learnt to solve
the problems.
2.
3.
4.
5.
6.
to develop our positive attitude towards Mathematics. This makes the lesson to be
more fun, useful and meaningful.
III
ABSTRACT
The purpose of this exploratory study is to better understand the current dynamics of
the Malaysian market for smart-phone and the usage behaviors of consumers. This paper
presents the result of a survey on the trend of smart-phone from the perspective of end
consumers. The data was collected from 1814 respondents across major cities in
Malaysia. This study has looked into the familiarity of users towards smart-phones,
choices of smart-phone brand and service providers, and most importantly the
determinants that influence their purchasing decision. Additionally, the consumers
preferences on smart-phone specifications such as design, computing power, operating
platform, and price were investigated. Furthermore, consumers usage behaviors such as
using smart-phone for email, web browsing, gaming, and document reading were
examined. The statistics presented provides fundamental information regarding the trends
in the smart-phone market and usage behaviors in Malaysia. Such information are useful
for academics for the development of future works in the field, whereas for smart-phone
manufacturers, application developers and other stakeholders, they are able to plan their
direction in the Malaysian smart-phone market.
IV
CHAPTER 1
INTRODUCTION
1.1 Background
Mobile phones aren't just a rich person's fashion today. It is transforming the way
thousands of people do business in a country where even land-line phones were a luxury
a decade ago. As an essential element of daily life, the purchase of a mobile phone is an
important decision with a variety of mobile phone brands available to choose from. Each
mobile phone manufacturer consistently updates their offerings with the latest
technological updates and many customers have a preferred brand that suits them or a
brand they have become familiar with. Across the globe, even people with low incomes
are now adopting cellular phones as tools for enhancing their business.
According to Oxford English Dictionary one of the earliest uses of word "mobile"
was in association with the Latin phrase "mobile vulgus", i.e. excitable crowd. Today's
mobile phones live up to these origins. Cell phone technology introduces new senses of
speed and connectivity to social life. If the fixed line telephone has brought
communication links into the workplace and homes, the "mobile" puts them straight into
the hands of numbers and varieties of individuals.
Mobile phone usage has proliferated in recent years. Some areas of the world have
enjoyed rapid deployment and high penetration of mobile telephony. 70% of the worlds
population own at least one mobile phone. Based on the statistics, children in United
States now are more likely to own a mobile phone than a book, with 85% of kids owning
a phone as to only 73% owning books. Without exception, Malaysia is one of the
countries riding the wave of telecommunication evolution. Mobile phone usage in
Malaysia has gained the ever increasing momentum. It is reported that 85% of
Malaysians own mobile phone(s).
Most of the mobile phones nowadays are addressed as smart-phone, as they offer
more advanced computing power and connectivity than a contemporary mobile phone.
Along with the smart-phone fundamental capabilities to make voice call, video call, SMS,
and MMS, smart-phones have been re-positioned as a new information medium . In
other words, smart-phones have extended list of information processing functionalities
such as managing personal time schedule, accessing Internet contents, editing documents,
utilizing location-awareness function, and many other exciting applications. Nonetheless,
no matter how smart the smart-phone is; it will not result in expected benefits and
effectiveness, if they are not being utilized .
With the sheer size of smart-phone market, it influences the economic growth in a
country and provides job opportunities in the economic chain . The market opportunities
for mobile phone software and mobile contents are huge and attractive. For instance, the
sales for ring-tone download in Europe and Japan totaled US$5 billion in 2003.
Regardless of the macro impact of the smart-phone market, the demands largely depend
on the individual consumers. Hence, an understanding of the smart-phone market and
trends from the perspective of consumers are valuable.
2
1.2 Problem Statement
In present context, mobile phone has a huge impact in lives of people daily. In our
country the mobile phone industry is still in its growth stage, as compared to the
industrially advanced countries. It is for the fact that the economy of our country has been
in the developing stage. Now-a-days, the customers are more dynamic. Their taste, needs
and preference are changing with the advancement in technology and communication
with the outside world.
With the increase in mobile phone brands in the market, lots of mobile dealers are
cropping up old established brands and new brand of mobiles are entering the market.
With the increase in competition locally as well as from global dealers, Malaysian mobile
phone dealers are coming up with new and promotional campaigns and schemes to attract
the customers. Such information are vitally important for both academics and
practitioners. From the academic viewpoint, the overview of the smart-phone market in
Malaysia provides them a foundation where they further design their research. On the
other hands, practitioners such as mobile phone manufacturers, application developers,
and relevant stakeholders in the industry would greatly appreciated the information as
they can be used to strategize their marketing strategies, and plan for the future
directions.
This research is guided towards determining the preferences of various mobile phone
brands by Malaysian customers. The major problems identified regarding the mobile
phone brands is to determine the most preferred brand and to identify the attributes which
are significant in preference of a specific brand.
3
This research aims at determining how the promotion campaigns of mobile phones
have made consumers aware about the different brands of mobile phones. Understanding
the type of mobile phone a buyer prefers is a major concern for marketers. This research
will help in determining the choice of mobile phone consumer prefers according to their
age, income level and educational background inside as well as outside University Kuala
Lumpur Malaysian Institute of Aviation Technology (UniKL MIAT) and thus selling the
brands accordingly which would also help to reduce the risk of the marketer.
4
1.3 Research Objectives
The main objective of this study is to understand the mobile brand preference and the
various factors affecting the choice of brand. The objectives of the study are as follows:
To identify the profiles of customers of specific brand by gender, age, locality and
education level.
To determine the preferences of mobile phone brands by Malaysian customers.
To identify the product attributes sought by consumers in the mobile phone brand.
To assess the customer's perception on brand preference.
To determine what people expect from various mobile phone brands.
To understand the trend in mobile phone usage by customers.
1.4 Research Question
The main question of this study is how to understand the mobile brand preference and the
various factors affecting the choice of brand. The questions of the study are as follows:
What the profiles of customers of specific brand by gender, age, locality and
education level?
What the preferences of mobile phone brands by Malaysian customers?
How the product attributes sought by consumers in the mobile phone brand?
What are the customer's perception on brand preference?
What people expect from various mobile phone brands?
What the trend in mobile phone usage by customers?
5
1.5 Significance of the study
Successful marketing of products demand a thorough understanding of customer's
taste, choice, preference etc. This study is focused on assessing the buyers in terms of
"brand preference". This study will be significant in the following grounds:
Findings of the study will help marketers understand brand preference practices in
mobile phone market. It will give information about level of customer involvement
in brand searching, analyzing attributes and brand choice for the high involvement
product mobile phones. It will also help to develop the profile of specific customer of
brands.
It will be useful in creating most favourable brand by knowing the buyer perception
and response. Marketers can trace out important reasons for brand preference and can
focus according to choice, perception and preference of buyers.
Deeper understanding of brand preference of customers can help managers to design
marketing strategy that will concentrate on customers.
It will be a valuable reference for scholars and researchers to conduct further similar
research.
Definition
Any wireless telephone that operates over a relatively large area, as a cellular
Smart-phone
Usage behavior
Market Survey
(Marketing) the study of influences upon customer and consumer behavior and
Consumers Study
CHAPTER 2
LITERATURE REVIEW
Brand is the "name, term, design, symbol, or any other feature that identifies one
seller's good or service as distinct from those of other sellers. One of the indicators of the
strength of a brand in the hearts and minds of customers, brand preference represents
which brands are preferred under assumptions of equality in price and availability. It can
be defined as the priority that the buyer or consumer gives to a brand. It is revealed in the
purchase and use of one brand and not of competitive brands.
How does consumer process competitive brand information and make a final value
judgement? The consumer arrive at attitude towards various brand through preference
among the brand in the choice set. However two factors can intervene between the
purchase intention and purchase decision. The first factor is attitude of another. The
extent to which person's attitude reduces one's preferred alternative depends on the
intensity of other person's negative attitude towards consumer's preferred alternative and
consumer's motivation to comply with the other person's wishes.
The stage of consumer decision making process for the purchase shown in the
hierarchy of effect model is awareness, knowledge, liking, preference, conviction and
purchase.
Awareness: the ability of the consumer to recall a brand name either with or without
prompting.
Knowledge: the ability of consumer to describe the important attributes of a product
or services.
Liking: the attitude of consumer toward a product or services.
Preferences: the degree to which a consumer feels more positive about a product or
services relative to other offering.
Conviction: the likelihood that the consumer will purchase the product or services.
Purchase: the acquisition of a product or service.
9
Brand Preference, Product Attributes, and Marketing Mix Variables in Technology
Product Markets (S. Sriram and Ramya Neelamegham)
The research done on above topic concludes that the attractiveness of a brand's
product line changes over time with entry and exit of new models and with changes in
attribute and price levels. In order to account for the potential correlation in the
preferences of models offered by a particular brand (e.g., Sony), relative model
preferences are captured via their attributes and prices. Authors have allowed for
heterogeneity across consumers in their preferences for these attributes and in their price
sensitivities in addition to heterogeneity in consumers' intrinsic brand preferences. To
allow for time-varying intrinsic brand preferences, they have used a state-space model
based on the Kalman filter, which captures the influence of marketing actions such as
brand-level advertising on the dynamics of intrinsic brand preferences. Hence, the
proposed model accounts for the effects of brand preferences, model attributes and
marketing mix variables on consumer choice. They have estimated model parameters on
data for the U.S. digital camera market. Overall, finding was that the effect of dynamics
in the intrinsic brand preference is greater than the corresponding effect of the dynamics
in the brand's product line attractiveness. Assuming plausible profit margins, the authors
have evaluated that the effect of increasing the advertising expenditures for the largest
and the smallest brands category can increase their profitability by increasing their
advertising expenditures. They have also analyzed the impact of modifying a camera
model's attributes on its profits. Such an analysis could potentially be used to evaluate if
product development efforts would be profitable.
10
Mobile Phone Operator Brand Preference (Anthony Dadzie, November 2011)
The author Anthony Dadzie conducted a study and the findings are most of the
respondent consumers were aware of mobile phone operator brands despite having come
across few operator service advertisements. Young males, mainly students in the tertiary
institutions, single and of Christian affiliations, dominated the market. Four factors were
identified as key determinants of mobile phone operator service choice, namely
promotion, price and availability of product, attractive packaging and product quality.
There is need for mobile phone operators to incorporate these findings in the formulation
of responsive marketing strategies.
11
Teens and Mobile Phones
by Amanda Lenhart, Rich Ling, Scott Campbell, Kristen Purcell, Apr 20, 2010
This study is based on the 2009 Parent-Teen Cell Phone usage Survey which
obtained telephone interviews with a nationally representative sample of 800 teens age
12-to-17 years-old and their parents living in the continental United States and conducted
in 4 U.S. cities in June and October 2009 with teens between the ages of 12 and 18. The
survey was conducted by Princeton Survey Research Associates International. The
interviews were done in English by Princeton Data Source, LLC from June 26 to
September 24, 2009. Statistical results are weighted to correct known demographic
discrepancies.
The research concludes that mobile phone usage and daily text messaging among
American teens has shot up in the past 18 months, from 38% of teens texting friends daily
in February of 2008 to 54% of teens texting daily in September 2009. And it's not just
frequency teens are sending enormous quantities of text messages a day. Half of teens
send 50 or more text messages a day, or 1,500 texts a month, and one in three send more
than 100 texts a day, or more than 3,000 texts a month. Older teen girls ages 14-17 lead
the charge on text messaging, averaging 100 messages a day for the entire cohort. The
youngest teen boys are the most resistant to texting averaging 20 messages per day.
Text messaging has become the primary way that teens reach their friends, surpassing
face-to-face contact, email, instant messaging and voice calling as the go-to daily
communication tool for this age group. However, voice calling is still the preferred mode
for reaching parents for most teens. This research thus highlights the importance of
mobile phone attributes such as text messaging and what marketers need to consider
while developing a brand of mobile phone for the target customers.
12
Cell phone users and preference for brand
by Harris Interactive
According to the latest survey of cell phone users by Harris Interactive, 54 per cent
of U.S. adult cell phone users say they have no preference for an existing brand or a new
one offered by their service provider. Meanwhile, the rest differ in opinion between
interest in a new brand 27 per cent and an existing brand 19 per cent. The survey also
showed that 64 per cent of respondents agree that more competition among cell phone
manufacturers will lead to product innovation. 40 per cent believe it will ensure more
choices in the marketplace.
According to the survey, there is some skepticism about cellular service providers
offering their own brand of phones, and approximately one-third think this actually may
result in decreased competition and higher prices in the long run. Around 30 per cent
agree that smaller wireless service providers who cannot manufacture their own phones
will go out of business, and another 21 per cent feels that wireless service providers lack
the design skills to build quality handsets.
"Cellphone manufacturing by the large wireless service providers is the next logical
step in this market," said Joe Porus, cell phone vice president and chief architect for the
Harris Interactive technology. "If they can pull this off, it will give their bottom lines a
nice lift, but a failed entry here could start a new phase of consolidations in the industry.
This apple is likely too tempting to leave on the tree new cell phones could be coming
your way soon."
13
CHAPTER 3
RESEARCH METODOLOGY
14
3.3 Description of the Sample
15
3.5 Data collection Procedure
Both primary and secondary source of data are used while conducting the research.
The researcher has used secondary sources of data like internet, journals; reports for
background study, literature review and problem identification of the research. The
researcher has used primary source of data via questionnaire. Questionnaire was
distributed to 28 respondents. While selecting the respondents the researcher has ensured
that the data are homogeneous in nature and is distributed in my class, 2AEM1. I have
used the age of 19. The questionnaires are self-administered as well as researcher
administered.
3.6 Validity and Reliability
For validity, questionnaires were reviewed with the help of experts opinions and
suggestions. Past questionnaires were also referred from reports carried out on similar
topics. The questionnaire will ensure that it meets the research objective.
For reliability, the researcher has administered the question personally to each
respondent so that there is no inconsistency in answering the question. The results and
findings of the research has also been compared with results of similar research. If degree
of variance is excessively large, the research will be investigated for reliability. Internal
consistency reliability will also be tested using LIKERT scale.
16
3.7 Limitation of Study
17
CHAPTER 4
DATA ANALYSIS
Frequency
Percent (%)
Male
25
89.3
Female
10.7
Total
28
100.0
The table and pie chart show that 89.3% of the sample size is male and remaining 10.7%
is female. So, we can conclude that the mobile phones brand preference is higher in males
than in female.
4.2 Distribution by Income Level
18
Frequency (n)
8
15
5
28
Percent (%)
28.6
53.6
17.8
100.0
Gender
17.80%
Male
Female
Total
Frequency
Percent (%)
25
89.3
3
28.60%
28
10.7
100.0
53.60%
The table and pie chart show that 28.6% of the youths have monthly family income less
than RM5000; 53.6% have between RM5000-15000 while 17.8% have monthly family
income more than RM15000.
19
4.3 Distribution by Price Range
Table 3: Distribution by Price Range
Frequency
4
7
8
8
1
28
Percent (%)
14.2
25.0
28.6
28.6
3.6
100.0
14.20%
28.60%
25.00%
28.60%
The table and pie chart show that 14.2% of youth possess mobile phone of price range
less than RM100; 25.0% have between RM100-500; 28.6% have mobile phone between
price range RM500-1000 shared with the price range RM1000-2000 and 3.6% youth have
mobile phone of price range above RM2000.
20
4.4 Descriptive Statistics of Brand of Mobile Preferred
Table 4: Descriptive Statistics of Brand of Mobile Preferred
Frequency (n)
Percent (%)
Lenovo
32.1
Samsung
3.6
Oppo
14.4
Asus
7.1
iPhone
21.4
Others
21.4
TOTAL
28
100.0
The table and pie chart show that Lenovo is mostly preferred by youth with 32.10% while
Samsung brand is the least preferred mobile phone brand with the 3.60%.
4.5 Analysis between Gender and Current Mobile Brand Usage
Table 5: Analysis between Gender and Current Mobile Brand Usage
21
Gender
Male
Count
Lenovo
7
Samsung
-
Oppo
4
Asus
2
iPhone
6
Others
6
Total
25
Female
% within
Gender
Count
28.00%
2
16.00%
-
8.00%
-
24.00%
-
24.00%
-
100.00%
3
Total
% within
Gender
Count
66.70%
9
33.30%
1
100.00%
28
% within
Gender
32.10%
3.60%
14.40%
7.10%
21.40%
21.40%
100.00%
Bar Chart 5: Analysis between Gender and Current Mobile Brand Usage
The table and bar chart shows that both male and female use various mobile phone
brands with the highest count of 28.00% on Lenovo by Male and 66.70% on Lenovo by
female respectively.
4.6 Analysis between Monthly Family Income and Price Range
Table 6: Analysis between Monthly Family Income and Price Range
22
Below
Above
(RM)
100
100-500
500-1000
1000-2000
2000
Total
Family Income
37.50%
37.50%
25.00%
100.00%
Count
% within
15
Family Income
20.00%
20.00%
33.30%
26.70%
100.00%
Count
% within
Family Income
20.00%
20.00%
40.00%
20.00%
100.00%
Count
% within
28
10.70%
25.00%
32.10%
28.60%
3.60%
100.00%
Less than
5000
Count
% within
Monthly
5000 15,000
Monthly
More than
15,000
Monthly
Total
Monthly
Family Income
23
Bar Chart 6: Analysis between Monthly Family Income and Price Range
Monthly
Family
Income (RM)
The table and bar chart shows that the youths of all income levels are not affected by
the price of their preferred mobile phone brands.
However, youths from monthly family earning less than RM 5000 are most likely to
buy mobile brands of price range of between RM100-500 (37.5%) shared with the price
range between RM500-1000 while youths from monthly family earning RM5000-15000
are mostly likely to buy mobile from price range between RM500-1000 (33.30%) and
youth from monthly family income above RM15000 are likely to buy mobile phone of
price range between RM1000-2000 (40%).
24
4.7 Analysis of Likert Scale
(*This analysis is based on data collection due to questionnaire form in Appendix 2.)
Table 7: Analysis of Likert Scale
Rank on the scale of 6, highest usage get a score of 6
28
Frequency (n)
28
28
Std. Deviation
72
2.571
68
Mean
152
5.429
1.513
1.230
124
4.429
1.069
1.034
90
3.214
2.619
1.618
2.929
1.921
1.386
2.429
1.958
1.810
Variance
1.399
1.345
28
28
28
82
The table shows that the youths use their mobile phone mostly for all six purposes.
However, they use their mobile phones mostly for internet and for songs and multimedia.
They use their mobile phone least for call.
25
4.8 Analysis of Current Mobile Brand Usage
Pie Chart 8: Frequency of Current Mobile Brand Usage
= 1 [
5
= 1 [
5
= 1
]
5
= 1 [ 43.334]
5
= 8.667
26
s(x) =var(x)
= 2.944
8.667
var( x)
Based on the calculation, we can verify that mean, variance and standard deviation of
current mobile brand usage are; 4.667, 8.667 and 2.944 respectively.
27
CHAPTER 5
CONCLUSION
Mobile phones are an essential element of daily life today. We accept mobile phones
as a part of our everyday lives and an important means of getting in touch with the world
around us despite our busy schedules. The purchase of a mobile phone is an important
decision with a variety of mobile phone brands available to choose from. With the strong
presence of different brands, many the brand war among leading mobile brands has
provided the Malaysian market with better mobile sets and variety of features.
As the time has moved on, the number of users of mobile phones have increased
tremendously. The use of mobile phone for making phone calls have changed with the
introduction of smart phones and wireless technology. User preference has shifted from
using mobile phone merely as a means of communication to using it as a storage device,
getting connect to social media and conducting business through mobile phones and
making lot of money. Male and female brand attribute preference are different, the way
they prefer one brand over others in the market.
28
There are several brand of mobile phones in the market that offers variety of
attributes at different price ranges for the people. There is high competition among the
brands i.e. the potential and the real competitors. Its very visible that youths are more
inclined towards the brand with new technologies and new attributes irrespective of their
prices. Following conclusion can be drawn from the research conducted:
Monthly family income of youth not so much affects the price range they buy their
mobile brand.
Most of the respondents prefer iPhone and others mobile brand while Samsung
mobile brand was found to be least preferred by youth.
Most of the youth in UniKL MIAT possess mobile phone of price range between
RM500-1000 while very few possess mobile brand of price range above RM2000.
Mobile phone usage purpose such as call, camera, memory etc determines the choice
of brand for the users.
29
BIBLIOGRAPHY
30
APPENDIX 1
BRAND PREFERENCE OF MOBILE PHONES OF STUDENTS OF MALAYSIAN
This is Mohd Azrul Arief bin Mohd Azmi from University Kuala Lumpur Malaysian
Institute of Aviation Technology (UniKL MIAT Semester II) and I am conducting a small
research on the above topic. The information provided will be kept confidential and will
be used solely for academic research under the subject of Technical Mathematics II .
Your response is highly appreciated.
Question Number :
Please tick one
2. Age
19
3. Permanent Address
1. UniKL MIAT
2. Female
4. Literacy Level
1. Diploma
(in RM)
1. Less than 5000
2. 5000-15,000
3. More than 15,000
31
4. Asus
2. Samsung
5. Iphone
3. Oppo
4. RM1000-2000
2. RM 100-500
5. Above RM2000
3. RM 500-1000
Q8 Why you did choose this brand over others ? (You can select more than one)
1. Better features
2. Reasonable price
3. Better outlook
4. Catchy advertisement
5. Satisfied by friends/peers with the brand
6. Others (Specify) .....................................
Q9 For what purpose do you use your mobile mostly?
( Rank on the scale of 6, highest usage get a score of 6 )
Example
1. Call
1. Call
2. Messaging (SMS)
2. Messaging (SMS)
3. Internet
5. Camera
5. Camera
6. Memory
6. Memory
32
APPENDIX 2
DATA COLLECTION PURPOSE OF MOBILE PHONES OF STUDENTS OF
MALAYSIAN
Student
Call
Messaging
(SMS)
Internet
Song and
Multimedia
Camera
Memory
Total
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
1
1
1
2
2
6
1
4
3
3
2
1
4
2
4
5
3
1
1
3
2
4
2
2
1
4
3
4
2
2
2
1
1
5
2
5
1
1
1
2
3
4
3
4
4
2
4
4
1
1
1
3
2
1
4
2
6
6
6
4
3
2
6
6
6
6
6
6
5
6
6
2
6
4
6
6
6
6
6
6
6
6
6
6
TOTAL VOTE
3
3
5
5
4
3
3
3
2
5
4
4
6
5
5
6
5
5
5
5
5
5
5
5
5
3
5
5
5
4
3
6
6
1
5
1
4
4
5
3
2
3
1
1
2
6
3
1
4
3
4
4
3
2
1
3
4
5
4
3
5
4
4
2
5
2
3
5
1
1
2
3
1
3
2
2
3
2
3
1
4
5
2
1
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
588
332