V.

Saravanan
2/239.Kaveri Nager,
Kalangal main road,
Sulur
Coimbatore 641402
Cell: 09789655121.
E -mail: saravanan.veluswamy@yahoo.com
OBJECTIVE

An aspiration to face challenges and thus achieves growth professionally, yielding to the
development of the organization and self.

Aspiring for a more challenging responsibility in an organization.

SUMMARY
Currently working as Sr Executive Sales/Marketing & Customer Management at Flow link System
(P) Ltd, one year worked as sales engineer, officer sales & Marketing and one year worked as
planning officer, One year worked in LECS as programmer of Contact automated welding machine.

TECHNICAL SKILLS

Reviewing Drawings/Standards & quality specification.

Extracting

and

communicating

the

customer

and ASTM/DIN/API

technical/quality

requirements to execution departments.

COMPUTER KNOWLEDGE

Experience in working with Microsoft office (Excel, word & PPT) /Adobe acrobat PDF editor.

Experience in working in SAP, Oracle & Microsoft dynamics Navision.

ACADEMIC PROFILE

MBA (Operation) completed

Bachelor of Business Administration with Computer applications completed.

MPI [Magnetic particle inspection Level-I] completed

Advanced Pro-E completed at PSG Tech.

PROFESSIONAL EXPERIENCE

 Company Name: Flow link systems pvt ltd.

Designations: Sr.Executive Sales/Marketing, Customer

Sales/Marketing, Sales Engineer & Planning officer.

care

Management,

Officer

(2012-2013) as Officer-Sales/ Marketing & Customer care Managment & (2013-till now)
working as Sr.Executive Sales & Marketing

Customer Enquiry/ Contract /feasibility reviewing & converting the requirements to an

Internal sales order for execution departments.

Liaise with customer and ensure on time delivery of orders.

Making initial customer contact through Phone/Mail/Direct meeting/conference calls),

Formulate business proposals according to customers business needs.

Make rapid cost estimation /sending the proposal, price negotiation & finalization.

Preparing and review the MIS [Management information systems] reports periodically and
organize for improvements.

Develop new opportunity and sustain the existing on-time delivery within the target.

Preparing and finding solution through CAR, 8D and other quality modes for complaints.

Handling customer complaints, monitoring and communicating the action points.

Build meaningful relationships within company and outside.

Record sales and marketing information and maintain customer contracts.

Customer Management:

Retaining existing customer relationship.

Building new customers explaining about the organization capacity/capabilities.

Manage and track customer orders from purchase to final shipping

Provide administrative and operational assistance to ensure smooth product delivery to

customers.

Create run reports as necessary to discover or track customer ordering trends, manufacturing
lead-times etc..

Evaluate customer support results and prepare action plan for improvements.

Ensure to provide 24/7support of exceptional customer service.

Develop standard procedure and policies to better serve customer.

Resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.

 (2010-2012) Two years worked as a Sales Engineer [Customer order processing].

Contract reviewing & converting the requirements to an internal order for execution
departments.

Capable in reviewing the quality specifications/Drawings and identify the potential needs of
customer.

Customer communication (Through Phone/Mail).

Arrange technical cum commercial meeting and finalizing technical feasibility and commercial
possibility.

Conducting inter and intra departments meeting and provide solution in case of any problems.

Maintaining and periodical update of product price list based on the market condition.

After dispatch of products expediting and following for payments with customer according to
the agreed payment terms.

Maintaining sales informations.

(27th Mar 2008-2009) One and half year worked as a Planning Officer [maintaining
(Stores) and planning activities]

Sales order scheduling

Releasing product delivery schedule as

Maintaining inventory list.

Ensure and delivering the castings ON time to manufacturing unit.

As continual improvement working with production department to reduce the

manufacturing lead-time.

Conducting intera departmental meetings and ensure the achievement of defined dispatch
targets.

product

Company Name: Lakshmi Electricals & Controls systems Ltd Coimbatore.

Designation: Programmer & operator
From Aug 2007 to Mar 2008 worked as an programmer & operator in Contact wielding
machine/power press machines.

ADDITIONAL SKILLS

Participated in ONE DAY MANAGEMENT DEVELOPMENT PROGRAMME at KPR

college.

API Q1 9th Edition qualified internal Auditor

EMS & OSHAS 14001:18000 qualified Auditor

Participated in NTPC tendering (Reverse auction) three days training programme at NTPC
Hyderabad.

Stage presentation done at KPR College about the migration of the entertainment.

KEY STRENGTHS

Quick learner

Quick adaptability at any positions

Leadership

Team builder

Strong communication(additional languages: English, Hindi & Bengali)

Flexible at emergency scenarios

Interested to travel at various locations to meet organization targets and customer needs.

PERSONAL DETAILS
Father name

R.Veluswamy

Date of Birth

02-Nov-1989

Gender

Male.

Known Language

English, Tamil, Hindi & Bengali

Nationality

Indian.

Marital Status

Single.

Phone No

09789655121

Hobbies

Gardening

Declaration:
I declare that the information and facts stated here in above are true and
Correct to the best of my knowledge and belief.
Place: Coimbatore

Date:

Yours faithfully

(Saravanan.V)