AutoBarn - Case Study - Student (00000002)

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CASE STUDY
The AutoBarn Company
Student Guide
Infor Unified Method Case Study
Contents
Case Study Introduction........................................................................................
The AutoBarn Company An Overview...............................................................
Exercise 1 - Identify Project Stakeholders (STK.020 & BRE.010)....................3-17
Exercise 2- BRE.040 Draw a Context Diagram..................................................4-18
Exercise 3 - BRE.050 Develop High-Level Business Process Model..............5-20
Exercise 4A - ANA.030 Develop Use Case Model..............................................6-23
Exercise 4B - ANA.030 Develop Use Case Model..............................................7-24
Exercise 5 - Evaluate and Prioritize Use Cases.................................................8-25
Exercise 6A - ANA.040 Develop Use Case Specification (Header)..................9-26
10
Exercise 6B - ANA.040 Develop Use Case Specification (Detail)...................10-27
11
Exercise 7 Write the Alternate and Exception Flows...................................11-29
12
Solution 1 List of Key Stakeholders and their Expectations.......................12-30
13
Solution 2 Context Diagram...........................................................................13-32
14
Solution 3 Business Process Model..............................................................14-33
15
Solution 4A System Use Case Diagram........................................................15-35
16
Solution 4B Write a Use Case Brief Description..........................................16-36
17
Solution 5 Evaluate and Prioritize Use Cases..............................................17-37
18
Solution 6A Use Case Header........................................................................18-38
19
Solution 6B Main Success Scenario.............................................................19-45
20
Solution 7 Alternate and Exception Flows....................................................20-55

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CASE STUDY INTRODUCTION

Business systems are becoming increasingly complex, particularly when one thinks about
composite projects involving one or more commercial-off-the shelf (COTS) software
packages combined with integration technologies such as ION.
Because of their complexity, these systems can be difficult for the implementation team to
conceptualize. Therefore, various models are used to bring the architecture to a level of
abstraction that can facilitate requirements gathering and system design.
Infor Deployment Method provides several models that may be used to define the
requirements and architecture of a software system. The purpose of this case study is to
assist practitioners in understanding how each of these models is used to gather and
document the requirements throughout the project lifecycle.
A hypothetical company called AutoBarn will be used for the case study. You should assume
your organization has recently completed an Infor Value Engineering engagement. This work
included a review of AutoBarns strategic business and information technology plans and a
definition of their desired future-state architecture. This future state will be achieved across
several projects. The information in this case study is related to the first of those projects
which includes commercial off-the-shelf (COTS) packaged applications to support the Procure
to Pay and Order to Cash business processes, and several custom components that extend
the out-of-the-box functionality delivered with the packaged software.
To keep the size of the case study manageable, each of these elements will be addressed in
a condensed and simplified manner.
For purposes of the case study, the packaged software products being implemented in this
scenario are not intended to represent any particular Infor product. To avoid lengthy
discussions regarding the way in which functionality is implemented in various products,
please consider these products to be generic commercial off-the-shelf (COTS) application
products that provide the functionality needed to support the identified processes.
THE AUTOBARN COMPANY AN OVERVIEW

AutoBarn specializes in a range of automotive after-market accessories, spare parts, car
audio and security systems.
The company was founded in 1982 and is a public firm with approximately 300 employees
conducting business in the USA.
AutoBarns corporate headquarters are located in Denver, Colorado. It also has two
distribution centers located in Denver, Colorado and Chicago, Illinois.
Goods are currently distributed directly to a nationwide network of franchisee operators, who
in turn sell directly to high-street customers. This will continue in the future, but AutoBarn also
wants to introduce a direct to the end customer sales process using a dedicated B2C
Website
Note: the franchisee operations are out of scope for this Case study
The following operations are performed at the corporate office:
Marketing
Procurement
Finance
Human resources
Information Technology
Sales Operations
Accounting
Sales are entered and recorded at each distribution center in order to provide better customer
service to the regional customers. Purchasing is done at the corporate office in order to
consolidate their purchasing and provide better overall inventory at the distribution centers
2.1
AutoBarn Environmental Program

AutoBarn has joined with other automotive accessory suppliers to promote environmentally
sensitive policies within the industry. As part of AutoBarns commitment to this program,
management has instituted a number of measures designed to conserve energy and natural
resources.
AutoBarn has committed to adopt measures that will reduce waste by encouraging the use of
reusable containers and recyclable shipping materials within their supplier community. They
have also solicited bids from local recycling contractors to pick up and process recyclable
materials (i.e., cardboard, paper, foam packing peanuts, etc.) from each of AutoBarns
facilities. AutoBarn will use the proceeds from the recycled materials to offset the cost of a
rebate that will be paid to suppliers who use reusable containers, or recyclable packing
materials, for shipments to AutoBarn, as specified in the terms and conditions (Ts & Cs) on
the AutoBarn purchase orders.
AutoBarn plans to use the new Infor Sales and Procurement system to manage these new
programs, even though management is aware that some of the functionality needed to fully
support these requirements is not standard in the new Infor system.
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2.2
Infor Deployment Method Case Study
Company Structure
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2.3
Key Stakeholders
Accounting Supervisor The accounting supervisor manages the accounts payable (A/P)
and accounts receivable (A/R) specialists. The accounting supervisor also monitors the
invoice due dates to ensure the suppliers are paid on time. The accounting supervisor also
manages the payments and the Accounts Payable balances. The accounting supervisor will
be responsible for processing financial entries from the new Infor Sales and Procurement
system to the SAP system at the end of each day.
Accounts Payable (A/P) Specialist) The A/P specialists are responsible for creating,
matching, and processing invoices. Invoices are received directly from vendors via EDI
(electronic data interchange) or they are entered manually by the A/P specialist. They are
interested in having the system include the following capabilities:
Automatic alerts to notify when payments are required by suppliers.
Automatic notification when suppliers have met requirements for additional rebate
payment due to use of recyclable packing materials.
Accounts Receivable (A/R) Specialist The account receivables specialists are

responsible for billing and collections. They are interested in having the system include the
following capabilities:
Maintain customer records
Automatic generation of customer invoices
Process customer payments
Monitor customer invoice aging and past due balances
Post bank deposits

Buyer Buyers are responsible for developing proposals, bids, and purchase orders for
products that will be placed in inventory.
The buyers are interested in having the system include the following capabilities:
Create and Maintain Purchase Orders (POs)
Solicit Request for Bids and Process Bid Proposals
Provide electronic PO approvals
Create Requests for Bids for products to the online trading community and create
supplier orders from those bids on a daily basis
Customer (Online) The online customer would like to have access to online sales ordering
where they can view a catalog, place a sales order, and pay for their order directly via the
Internet. This may occur several times a day, whenever a customer wants to order directly
from AutoBarn. Peak ordering periods are Christmas time (300+ orders per day). The online
customer will want to save order preferences and billing information.
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Customer Service Manager (CSM) The customer service manager is responsible for
entering all orders into the system, resolving customer requests, questions and complaints,
providing pricing and delivery information
The customer service manager is interested in having the system include the following
capabilities:
Improve customer visibility into AutoBarn sales processes
More easily identify and track priority customer orders
More easily respond to customer inquiries regarding orders (e.g., order

status, projected shipment dates, tracking number, etc.)
Inventory Agent Inventory agents are responsible for managing inventory. They are
specifically interested in keeping track of materials and conducting physical inventory counts.
The inventory agents are interested in using the system to assist them in placing orders for
products or parts when they fall below a pre-set reorder threshold. They would also like to be
notified when critical products are received. In addition, they would like to be able to enter
physical inventory count information, track location of materials and increase inventory turns
for all items.
Procurement Manager The procurement manager is responsible for the identification and
engagement of potential suppliers who will provide products to AutoBarn. The procurement
manager also monitors the performance of each vendor to determine if they are in compliance
with the terms and conditions of their contract.
The procurement manager is interested in having the system provide the following
capabilities:
Establish Suppliers
Evaluate Bids
Review and Approve Purchase Orders
The procurement manager would also like to use the system to monitor and analyze supplier
performance by using several key performance indicators (KPI). He would like to be able to
do this several times a day to determine the continuation of business with existing suppliers.
Receiving Agent Receiving agents are members of the workers union and are responsible
for accepting products that are shipped through common carriers (such as UPS and FedEx).
They receive, inspect, and log all new products received.
The receiving agents would like to have the system do the following:
Capture the Name of the Shipping Agent for Each Shipment
Capture the Number of Damaged Goods Received
Record whether the Supplier used approved Recyclable Packing Materials

for Shipments Received
The receiving agent would also like to acknowledge product receipt and indicate whether the
supplier used approved recyclable packing materials that qualify for the AutoBarn recyclable
packaging rebate. He needs to be able to enter this information on a daily basis.
Sales Manager The sales manager develops and manages the successful execution of the
agreed annual sales budget and ensures adherence to budget limitations, as well as
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continually reviewing market conditions and competitor activity to identify, report and act on
competition.
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Warehouse Manager Warehouse managers manage stock control, receipts, storage of

inventory, retrieval, and timely delivery of goods. They order shipment loading and stock
transferring, and document and record all data entry into the system. They are responsible
for the packing of all orders assigned to them and also create Inventory reports.
The warehouse manager is interested in having the system provide the following capabilities:
2.4
Improve warehouse operations for product orders
Automatic generation of a pick list for each customer order
Automatic generation of a packing list for each customer order grouped by zip code
Notification of recyclables ready for pick up
Ability to track recyclable materials on a weekly basis, when the materials are picked
up by the recycling firm. The day of the week, of the pickup, may vary by warehouse
location.
Confirmation that current price is consistent with the recycling rate
Business Goals
During discussions with the AutoBarn business and process owners, the following business
strategy and business process improvement options were identified:
1. Automate the current paper-based, manual sales order entry process.

2. Provide just-in-time inventory replenishment.
3. Increase inventory turnover while decreasing shipping costs
4. Allow vendors to ship directly to customers for backordered items.
5. Decrease the cycle time from the initial bid request through supplier payment.
6. Improve the efficiency of the warehouse operations for product orders.
7. Improve the availability of supplier performance tracking and reporting delivery metrics.
8. Capture customer information from online orders.
9. Lower Procurement costs by leveraging the trading community
a. Value Engineering estimate of $230k of inventory savings for year 1
10. Enable measurement of the overall environmental impact of AutoBarn operations.
11. Improve compliance with AutoBarn established environmental impact goals.
12. Improve customer satisfaction with order accuracy and timely order fulfillment, thus increasing
repeat customer business.
13. The inventory agent would like to maintain appropriate stock levels and increase inventory
turns for all items.
14. The shipping manager wants to improve on-time delivery and reduce overall shipping costs.
15. Increase sales with the ability for customers to place orders online. This is expected to
increase volume to 300 orders per day.
a. Value Engineering estimate of $50k revenue increase in year 1
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16. Manage recycling materials better and more efficiently, and to account for the monies saved
using the AutoBarn Environmental Program.
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2.5
2.6
2.7
Business Statistics
Orders can be customized based on customer preferences.
There are multiple ordering channels including phone and internet.
The Warehouse Operations department groups all shipments by zip code and
delivery date.
12% of shipped products are damaged in transit.
8% of all shipments arrive up to 3 days later than the promise date.
During the peak of the ordering cycle, an average of 30 purchase orders are created
each day.
300 shipments are received each week.
It generally takes 7 days to complete the bid process from the initial bid request to
creation of a purchase order.
25 Invoices are created each day by a group of three A/P specialists.
75 product categories exist for their current inventory list.
20 groups of active Suppliers exist in the Supplier Management system.
$530k is the current outstanding balance for our active suppliers.
Assumptions
The warehouse managers would like to implement RFID (radio frequency

identification) in the future (i.e., bar code scanner and product RFID).
The workers union has indicated that they will not support this project.
The warehouse managers want to improve their interface with the sales organization.
Costs can be reduced by purchasing products from the online trading community
instead of using commodity Suppliers.
The Infor system will be the system of record for customers and suppliers.
Multi-currency functioning is not covered by this project all amounts will be converted
to USD and used in the system as USD.
Online ordering must be accessible by all customers.
Constraints
The workers union may go on strike and not attend the training needed to operate the
system.
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The new system will need to be approved by the respective Vice Presidents of Sales and
Procurement in order to ensure it meets the business objectives.
The legacy system cannot be decommissioned before the new system has been
reviewed and approved by the AutoBarn executive management.
In order for a vendor to be eligible for the recycling program, the materials used must
be accepted by the AutoBarn recycling center.
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2.8
Project Scope
The recently completed Value Engineering engagement resulted in the definition of 3 major
projects:
1. Project 1 Replacement of AutoBarns legacy Sales Order Management, Purchasing,
and Inventory systems and the additional functionality for the AutoBarn Environmental
Program for recycling and rebates.
2. Project 2 Replacement of AutoBarns legacy Financial Management system
3. Project 3 Implementation of a Human Capital Management System
This case study focuses on Project 1, which includes the following scope:
Process
Sub-Process
Procure-to-Pay
Purchasing
Notes
Accounts Payable
Inventory
Order-to-Cash
Sales Order Management

Accounts Receivable
ION Integration
Points
Sales to SAP Integration
Daily Sales amounts passed to SAP
Integration with an online trading

community
Custom
Extensions
On-line customer ordering

Website
Including ION integration to payment

gateway
Purchasing Dashboard for

supplier performance monitoring
Quality Metrics defects in goods

received
Financial Metrics difference
between PO and invoice costs
Delivery Cycle difference between
the promised date and the actual
delivery date
Procurement Cycle difference
between the date the bid was
submitted and the time the order
was received in the warehouse
Develop a custom recycling and
Custom Extension
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rebate program
2.9
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2.10 System Overview

Current General financial accounting is conducted at the corporate office. The financial system of
AutoBarn is based on a modified version of SAP and includes General Ledger (GL), Accounts
Payable (AP), and Accounts Receivable (AR). Order Entry, Inventory, and Procurement are part of the
homegrown distribution system. The intent is to retain the GL portions of the SAP system.
ORDER TO CASH
Current Order entry is handled at each distribution center.
Order entry, inventory, and procurement are part of the homegrown distribution system.
Weekly batch processes are run to upload financial entries into the SAP financial system for
each business unit.
Customer service managers (CSMs) take orders on paper worksheets.
Orders are entered into the homegrown order entry system by order entry clerks.
The majority of orders are phoned in, but some are mailed or faxed to the customer service
representatives.
Daily order volume is recapped and reported manually.
Estimated ship dates are determined by the in-stock status and average lead time for
shipping.
High volume customers receive priority shipping and appropriate discount.
Planned for Project 1
Implement Order to Cash solution including:

o
Online entry of customers orders
Real time inventory availability checking
Daily creation of customer invoices
Value Engineering estimate of $50k of inventory savings for year 1
Implement a custom (internet-based) customer ordering system.

o
The System will allow entry of customer information:
Shipping Information
Billing Information
Preferred Payment Type
Credit Card Information (Number, Expiration & Security)
Terms of Agreement
After 30 minutes of inactivity the customer will be logged out and the cart
will be cleared.
Customer will have the ability to change credit cards at the time of order
entry.
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Integration needs to be developed to transmit financial entries from the Infor Sales to the
SAP system.
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PROCUREMENT
Current Procurement is conducted at the corporate office.
All inventory items are sourced from a range of suppliers in the USA.
Invoices are process on a daily basis.
For the purchases of after-market accessories, car audio and security systems, requisitions
are manually created, approved, and then converted to purchase orders (PO).
For spare parts, (batteries, lubricants etc.), AutoBarn is a member of a private online trading
community. They conduct community bidding and convert these bids to requisitions and
purchase orders.
AutoBarn currently uses a third-party supplier performance monitoring application. They are
not happy with this application.
Planned for Project 1
Under the new system, supplier invoice matching will be completed within the
new Infor Sales and Procurement system and corresponding automatic financial
entries will be passed to the SAP System.
Implement Procure to Pay solution including:

1. Online entry and approval of requisitions
2. Automatic conversion of requisitions to purchase orders
3. Automatic matching of supplier invoices to purchase order information
and receipt for three-way match
Extend Infor procurement functionality to enable submission of requests for
bid to the online trading community, enable receipt of bids from the online trading
community, and create Supplier orders from the bids.
The online trading community is used by the AutoBarn procurement system
for the purpose of locating and purchasing automotive spare parts for resale. This
interface is accessed by a Web Service that provides a request for bid, prices,
and list of suppliers for the requested goods. Buyers are allowed to prepare a
request for bid based on approved purchase requisitions. Buyers are authorized
to request for bid any quantity up to the amount included in the bid requisition,
based on their knowledge of the current buying trends of AutoBarn customers.
A Supplier Performance dashboard will be produced with the Infor
development tools that will:
4. Allow the user to select a single Supplier
5. Allow the user to select a Date Range, but will default to the past 90 days
if none is selected as well as limit up to a 12 month period
6. Allow the user to select invoices differences based on a dollar amount
the user enters; the default will be $1000
7. Allow the user to select product category or categories or select a single
product; the default will be ALL products
8. Allow the user to select quality metrics; this will be the percentage of
defect goods received
9. The user will be allowed to select delivery criteria (early, on time and late
delivery)
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10. The dashboard will be displayed in a graphical form on the screen; the
user will have to select the options for display
11. The data will be displayed in charts, graphs and dial type displays to
show the data in a graphical display so the user can easily identify
problems
Extend the Infor receiving function to support the capture of environmental
compliance; use of recyclable packaging by suppliers.
Extend the Infor Sales and Procurement system to include custom supplier
recyclable packaging rebate processing.
Extend the Infor Sales and Procurement system to include custom
management of packing material recycling by the Warehouse Manager.
Value Engineering estimate of $120k in inventory savings for year 1
RECYCLING AND REBATE PROGRAM

Planned for Project 1 -
Rebate Requirements
AutoBarn intends to offer a 2% rebate, in addition to the amount invoiced, to suppliers

who use reusable shipping containers or recyclable packing materials, for shipments
to AutoBarn. The types of reusable shipping containers or recyclable packing
materials, eligible for the rebate will be specified in the terms and conditions included
on the purchase order, which the supplier receives from AutoBarn. The rebate will be
based on the invoiced amount net of any payment discounts offered by the supplier,
and taken by AutoBarn.
As an additional incentive to encourage a commitment to the Environmental Program.

AutoBarn will offer an additional 1% rebate to suppliers who consistently use reusable
shipping containers, recyclable packing materials, for all shipments during the
previous six months.
Eligibility for the rebate will be determined for each shipment when the goods are
received, and the rebate applied manually when the supplier invoice is processed for
payment by the A/P specialist. If a supplier delivers goods that use a combination of
recyclable and non-recyclable packing materials, then they will only be eligible for
50% of the regular rebate payment.
AutoBarn has been assured that the standard functionality included in the packaged
application Purchasing module will support the creation and maintenance of
Purchase Orders for the recycling contractors., this includes a contracted recycling
rate for each type of recyclable item Standard functionality provided in the
Purchasing module will also support the receipt of goods from suppliers, but it
includes no provision for recording whether the packing materials used meet the
criteria for a rebate. AutoBarn has also determined that the standard functionality
included in the Accounts Payable module will support their requirements for the
processing and payment of the rebate.
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Recyclable Materials Management
AutoBarn intends to collect recyclable materials (i.e., cardboard, paper, packing

peanuts, etc.) in each warehouse for pick up by local recycling contractors. This
includes recyclable packing materials received from suppliers. The collection,
sorting, weighing, and staging of recyclable materials will be done manually, with the
materials ultimately being placed on pallets that are tagged with the material type and
weight. AutoBarn has an agreement with each of the local recycling contractors that
stipulates a specific weekly pickup schedule for the materials.
To support the tracking of funds received for recycled materials, AutoBarn would like
the new system to support the recording of the materials handed over to the recycling
contractor for each pickup. At the time of each pickup, the warehouse manager at
each location will enter information about the materials that are ready for recycling,
including material type (e.g., aluminum cans, paper, cardboard, etc.) and weight, and
print a two-part recycled materials record for the contractors driver.
The recycling providers driver will acknowledge the receipt of items loaded on the
truck on the recycled materials record and indicate the current price for each
material type, which will be taken from a Current Price List provided each day to the
recycling provider contractors drivers. The system will determine if there is a
difference between the contracted recycling rate for the type of material, and the
current price and highlight any variances greater than 10%.
The warehouse manager will then record the current price information and complete
the transaction, resulting in a receivable amount being established for the recycled
materials. Financial entries for the expected amount of refund will need to be created
for this amount. This information will be captured for each pickup and reconciled by
the accounts receivable clerk with payments received from the contractor.
AutoBarn has determined that the functionality needed to support the Recyclable
Materials Management requirements is not standard in the new Infor Sales and
Procurement system.
If a recycling provider has not yet been entered into the AutoBarn Sales and
Procurement system, it needs to be possible for the warehouse manager to create
the recycling provider in the system, and enter a purchase order for a one time pickup
of items, not to exceed $500. Standard functionality would be used to create the
purchase order for a one-one time pickup. Both the pending recycling provider and
the pending purchase order would be reviewed by the purchasing manager.
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2.11 AutoBarn Procure to Pay Process Overview
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AutoBarn Order to Cash

Process Overview
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2.12 MoSCoW List (Partially Complete)

Ref.
Requirement
MoSCoW
Process
Ref.
Comments
001
Create electronic purchase requisitions

from inventory requirements
Standard functionality
002
Create supplier request for bid directly

from an electronic requisition
003
Process supplier bids
004
Convert electronic requisitions into

purchase orders
005
Ability to process supplier rebates for use

of recyclable packing materials
ION integration
006
Submit request for bid to online trading

community
ION integration
007
Be able to record the use of recyclable

packaging materials by suppliers and
capture shipping agent at the time of
receipt
Custom Form &

Tables
008
RFID for incoming products
Need RFP
009
Bar code reading equipment
Need RFP
010
Create electronic sales orders
011
Create electronic backorder prioritized by

customer priority
Need custom sort
012
Vendors will have access to inventory

levels to reduce out of stock situations
013
Provide real-time key indicators regarding

supplier performance
Custom
014
Provide an interface between Infor Sales

and Procurement system for financial
entries to the SAP Financials systems
(General Ledger)
Interface
015
Provide the ability to capture internetbased (self-entered) customer orders
Custom
016
Provide the ability to track the recycling of

packaging materials received from
suppliers to a third-party recycling firm
Custom
017
Automatic generation of customer
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invoices and ability to manage inventory

018
Capture customer information during

online order entry
Interface
019
Create an order entry form to be used on

the web to capture sales orders
Custom
020
Integrate online order entry with Infor

Sales system
Custom
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2.13 Glossary
Application Programming Interface (API) an interface implemented by an application that enables it to
interact with other applications. It facilitates interaction between applications or systems.
COTS Commercial off-the-shelf - a term for software or hardware, generally technology or computer
products, that are ready-made and available for sale, lease, or license to the general public. (Source:
Wikipedia)
i
CRUD Create, read, update, and delete are the four basic functions of persistent storage, a major part of
nearly all computer software. Sometimes CRUD is expanded with the words retrieve instead of read or
destroys instead of delete. It is also sometimes used to describe user interface conventions that facilitate
viewing, searching, and changing information; often using computer-based forms and reports.
Bids The act of one who bids, a statement of what one will give or take for something; especially: an offer of
a price, something offered as a bid; an opportunity to bid.
Blanket Order A contract under which a vendor agrees to provide goods or services on a purchase-ondemand basis. The contract generally establishes prices, terms, conditions and the period covered (no
quantities are specified); shipments are to be made as required by the purchaser.
Dashboard - a dashboard is a user interface that, somewhat resembling an automobile's dashboard,
organizes and presents information in a way that is easy to read. However, a computer dashboard is more
likely to be interactive than an automobile dashboard (unless it is also computer-based). To some extent, most
graphical user interfaces (GUIs) resemble a dashboard.
Delivery Cycle - the difference between the promised date and the actual delivery date
Financial Metrics - difference between the PO and invoice costs
Invoice A detailed list of goods shipped or services rendered, with an account of all costs; an itemized bill;
and the goods or services itemized in an invoice.
Inventory turns - In accounting, the Inventory turnover is an equation that measures the number of times
inventory is sold or used over in a period such as a year. The equation equals the cost of goods sold divided
by the average inventory. Inventory turnover is also known as inventory turns, stock turn, stock turns, turns,
and stock turnover.
MoSCoW MoSCoW is a technique used in business analysis to reach a common understanding with
stakeholders on the importance they place on the delivery of each requirement - also known as MoSCoW
prioritisation or MoSCoW analysis.
On Infor projects, the MoSCoW list should be used as a central repository of all known requirements, along
with their respective prioritization and linkages to process models, use cases, test cases etc.
M - MUST: Describes a requirement that must be satisfied in the final solution for the solution to be considered
a success.
S - SHOULD: Represents a high-priority item that should be included in the solution if it is possible. This is
often a critical requirement but one which can be satisfied in other ways if strictly necessary.
C - COULD: Describes a requirement which is considered desirable but not necessary. This will be included if
time and resources permit.
W - WON'T: Represents a requirement that stakeholders have agreed will not be implemented in a given
release, but may be considered for the future.
Online Trading Community A trading community provides participants with a structured method for trading,
bartering, or selling goods and services. These communities often have forums and chartrooms designed to
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facilitate communication between the members. An online trading community can be likened to the electronic
equivalent of a bazaar, flea market, or garage sale.
Purchase Order The signed written acceptance of the offer from the vendor. A purchase order serves as
the legal and binding contract between both parties.
Procurement The combined functions of purchasing, inventory control, traffic and transportation, receiving,
inspection, store keeping, and salvage and disposal operations.
Procurement Cycle - difference between the date the bid was submitted and the time the order was received
in the warehouse
Quality metrics - defects in goods received
Receipt The act of receiving, the fact of being or having been received, a quantity or amount received, a
written acknowledgment that a specified article, sum of money, or shipment of merchandise has been
received.
Request for Bid (RFB) A solicitation in which the terms, conditions, and specifications are described and
responses are not subject to negotiation.
Request for Proposal (RFP) A solicitation in which it is not advantageous to set forth all the actual, detailed
requirements at the time of solicitation and responses are subject to negotiation. Price must be a factor in the
award but not the sole factor.
Requisition An internal document that a functional department (stores, maintenance, production, etc.)
sends to the purchasing department containing details of materials to meet its needs, replenish stocks or
obtain materials for specific jobs or contracts.
Supplier Performance Monitoring Infor Procurement & Spend Analytics, part of the Infor BI Applications
product line, enables you to optimize supply side performance by integrating data from across the enterprise
value chain and enables executives, managers, and frontline employees to make more informed decisions.
Infor Procurement & Spend Analytics increases visibility into the complete procure-to-pay process, including
comprehensive spend and procurement analysis, supplier performance analysis, and supplier payables
analysis. Through complete end-to-end insight into the factors that impact company performance, you can
significantly reduce costs, enhance profitability, increase customer satisfaction, and gain competitive
advantage.
Three Way Match This is the most common method companies use to recognize a valid financial obligation.
Generally, an accounts payable clerk (or software system) attempts to 'match' every incoming invoice to a
valid purchase order and an approved packing slip or receipt/receiver. Many companies will not consider an
invoice to be payable until they have a purchase order with a price that matches the price on the invoice, and
some sort of document from the requestor that indicates that the items or services were received in good
order.
Voucher a document recording a financial transaction
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EXERCISE 1 - IDENTIFY PROJECT STAKEHOLDERS (STK.020 &

BRE.010)
Work Product: List of Key Stakeholders and their expectation for the future system
Timing 20 minutes
Instructions
Step 1 - List as many key stakeholders as you can. (10 min)
Step 2 - For your instructor - assigned stakeholder, list 3 to 5 expectations for the future system from
their point of view. (10 min)
Stakeholder
Expectation
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EXERCISE 2- BRE.040 DRAW A CONTEXT DIAGRAM

Work Product: Context Diagram
Timing 20 minutes
Instructions
Your team is about to start scoping the Infor Sales and Procurement application. Collaborate with
your team to review the partially completed System Context Diagram. Use any available information
within the Case Study to add key information (information flows, inputs, and outputs) for the actor that
was assigned to your team. (Hint: information flows should use adjectives and nouns, not verbs)
If you have time, try describing key information for one of the systems below.
Supplier Management System
Materials Management System (i.e., Inventory)
SAP Financials System
Trading Community System
Be prepared to review your context diagram with the class!
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EXERCISE 3 - BRE.050 DEVELOP HIGH-LEVEL BUSINESS

PROCESS MODEL
Work Product: Future State Process Model
Timing 15 minutes
Instructions
Workshops have just been conducted for Task BRE.050 Develop High-Level Business
Process Model
Depending on which Role you have assigned to, you must now create BRE-050 Future State
Process Model
Your Future State Process Model should include the standard best-practice FOR YOUR
ASSIGNED ROLE only, along with an indicator of any Gaps as per the following table.
For Bonus Points identify any ION integration points, along with any workflows
Process
Role
Gap
All
Ac
co
unt
ing
Su
pe
rvi
sor
To allow the accounting supervisor

to process supplier financial entries
from the Infor Sales and
Procurement system to the legacy
SAP system.
Order-toCash
Cu
sto
me
r
(O
nli
ne
)
To allow customers to create online

sales orders directly via the Internet,
this may occur several times a day,
whenever a customer wants to order
directly from AutoBarn. Peak
periods include winter time, and are
quite heavy (300 orders per day)
during the two week period prior to
Christmas Holiday.
Procure-toPay
A/
P
Sp
eci
ali
st
To allow the A/P specialist to apply

rebates to supplier purchase orders
after verifying that the recycled
packaging details for a specific
supplier receipt meet the rebate
qualification requirements.
Procure-toPay
Pr
oc
ur
em
ent
To allow the procurement manager

to monitor supplier performance.
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Ma
na
ge
r
Re
cei
vin
g
Ag
ent
Procure-toPay
Procure-toPay
Procure-toPay
Buyer
To allow the receiving agent to

acknowledge product receipt and
indicate whether the supplier used
approved recyclable packing
materials that qualify for the
AutoBarn recyclable packaging
rebate.
To allow buyers to request online
bids for products from the online
trading community
W
ar
eh
ou
se
Ma
na
ge
r
To allow the warehouse manager to

capture the recycling pickup, that is,
track the recycling of packaging
materials (from supplier orders).
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EXERCISE 4A - ANA.030 DEVELOP USE CASE MODEL

Work Product: Use Case Model (Only the diagram)
Timing 15 minutes
Instructions
Each team will use their pre-assigned actor and identify the use cases which are applicable to
the Infor Sales and Procurement system.
Draw the use case diagram and make certain the arrows point in the direction of the triggering
event.
Indicate which use case will require the Infor Sales and Procurement system to be extended.
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EXERCISE 4B - ANA.030 DEVELOP USE CASE MODEL

Work Product: Use Case Model (including brief description)
Timing 20 minutes
Instructions
In this exercise, the team will be given one use case to describe. Use this format for the description:
This use case begins when
The system responds by
The use case ends when.
Actor
Preferred Use Case
Procurement Manager
UC001 Monitor Supplier Performance
Receiving Agent
UC002 Acknowledge Product Receipt
Customer (Online)
UC003 Create Online Sales Order
Buyer
UC004 Request Online Bid
Accounts Payable (A/P) Specialist
UC005 Apply Rebates
Accounting Supervisor
UC006 Process Supplier Financial Entries
Warehouse Manager
UC007 Capture Recycling Pickup
Write the use case brief description. Use the checklist below as a guide. Review each description as
a team, using the checklist.
Checklist for Reviewing System Use Case Brief Descriptions
Does the first sentence describe how the primary actor starts the interaction with the system?
Does the last sentence indicate the system is ready for a new transaction or operation?
Does everyone on your team agree on the scope of the use case, as defined by the first and
last sentences?
Is the description written sufficiently broad to encompass all scenarios related to that use
case?
Does the description avoid introducing or assuming design constraints, such as screen
navigation?
Is the description written in the language of the user, from the point of view of the user, not the
system designers?
Tip
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Be sure to review the following case study information that pertains to the assigned actor:
Key Stakeholder information
Context Diagram
Key Stakeholders with Expectations
Use Case Diagram
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EXERCISE 5 - EVALUATE AND PRIORITIZE USE CASES

Work Product
Use Case Evaluation Matrix (Input to MoSCoW List)
Timing 20 minutes
Instructions
Using the use case brief description from the previous exercise, work with your team to discuss and
fill out the evaluation matrix (below). Fill in the table starting with the column on the left, and working
down the list in a column-wise fashion. Using the tools and suggestions below determine which use
cases should be worked on in the first iteration group.
List all uses cases identified from the previous exercise.
Identify the actor(s) who initiates (Primary) for each use case and the secondary actors.
Assign a number (1,2,3 using the key below) for each use case in the Iteration, Priority,
Complexity, and Risk column.
Consider any use case dependency as you complete this evaluation.
Consider level of Risk that a use case brings to the project: technically feasible, use of existing
known COTS functionality
Consider Customer Priority as impact to the business goals (improvement over the current
business capability of AutoBarn)
Tip
Use the Urgency/Importance Matrix or the Pair-Choice technique
Evaluation Matrix
Use Case
Iteratio
n
Actors
Secondar
y Actors
Priority
Complexit
y
Risk
Dependency
UC001 Monitor
Supplier Performance
UC002 Acknowledge
Product Receipt
UC003 Create Online
Sales Order
UC004 Request Online
Bid
UC005 Apply Rebates
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UC006 Process
Supplier Financial
Entries
UC007 Capture
Recycling Pickup
Key:
1 = High
2 = Medium
3 = Low
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EXERCISE 6A - ANA.040 DEVELOP USE CASE SPECIFICATION

(HEADER)
Work Product: Use Case Specification (Header only)
Timing 20 minutes
Instructions
In this exercise, complete the following sections for your assigned use case:
Context of Use
The Context Of Use should state under what conditions, when, how often, etc.
Primary and Secondary Actors
Assumptions
Pre-Conditions
What data must exist before the use case begins.
Post-Conditions
What data must exist after the use case ends.
Trigger
What starts the use case? Often the same as the first step of the use case, and the first step of
the brief description
Be prepared to review your use case header with the class.
NEATNESS COUNTS!
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EXERCISE 6B - ANA.040 DEVELOP USE CASE SPECIFICATION

(DETAIL)
Work Product: Use Case (Main Success Scenario)
Timing 20 minutes
Instructions
Review the Use Case Header and Brief Description created in the previous exercise before
proceeding with this exercise. Work with your team to write the Main Success Scenario.
Write the basic flow of your assigned use case. Refer to the example provided on the following page.
Be prepared to review your basic flow with the class.
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10.1 Example Main Success Scenario

What the Actor Does
1. The use case begins when the loan approver
selects a loan application and asks the system
to provide a recommendation.
What the System Does

2. The system displays the loan application
summary, the credit score, and the customers
account balances.
3. The system calculates the financial ratios and
payment schedule.
4. The system makes a recommendation to
approve the loan at a specific interest rate.
5. The system displays the ratios, repayment
details and the recommendation.
6. The loan approver approves the interest rate.

7. The loan approver approves the loan
application.
8. The system records the time and date of the

approval by the loan approver, and the amount
of funds authorized for deposit to the
customers account.
9. The system asks the CPS to deposit the funds
into the customers account.
10. The CPS confirms the funds have been

deposited into the customers account
11. The system notifies the customer indicating

that the loan has been approved and that the
funds are available for use.
12. The system notifies the loan approver that the
funds have been deposited, and that the
notification has been sent to the customer.
13. The loan approver acknowledges the

notification.
14. The use case ends when the system displays

the loan applications awaiting approval.
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11
EXERCISE 7 WRITE THE ALTERNATE AND EXCEPTION FLOWS

Work Product: Use Case (Alternate and Exception Flow Scenarios)
Timing 20 minutes
Instructions
For the use case used in the previous exercise, identify two alternate flows from within the main flow
and write Alternate Flow Scenarios for each. Be sure to identify post-conditions when necessary.
See if you can identify an Exception Flow Scenario for extra credit.
Be prepared to review your alternate flows and exception flow with the class.
11.1
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SOLUTION 1 LIST OF KEY STAKEHOLDERS AND THEIR

EXPECTATIONS
Stakeholder
Expectation
Process financial entries from the new system to the SAP system.
Accounting Supervisor
Accounts Payable (A/P)

Specialist
Accounts Receivable
Specialist
Buyer
Customer (Online)
Customer Service
Manager
Inventory Agent
Procurement Manager
Automatic alerts to notify when payments are required by suppliers.
Automatic notification when suppliers have met requirements for additional

rebate payment due to use of recyclable packing materials.
Automatic notification when suppliers have met requirements for additional

payment due to use of recyclable packing materials to verify that the suppliers
meet the rebate qualifications in order to apply the rebates to the supplier
purchase orders.
Maintain customer records
Automatic generation of customer invoices
Process customer payments
Monitor customer invoice aging and past due balances
Post bank deposits
System will provide the capability to create and maintain purchase orders
System will provide the capability to solicit and process bid proposals
Allow for easier bid creation, review, and closure with the online trading
community on a daily basis
Improve monitoring and reporting of cost savings by using online trading

community vs. commercial suppliers
Provide automatic updating and balancing of General Ledger
Place order for goods with AutoBarn via web
Pay for order via web
Check status of order via web
Improve vendor visibility into AutoBarn sales processes
More easily identify and track priority customer orders
More easily respond to customer inquiries regarding orders (e.g., order status,
projected shipment dates, tracking number, etc.)
Automatic order of products when inventory falls below a pre-set threshold
Immediate notification when critical products are received
Ability to enter physical inventory count information
Ability to track location of materials
System will provide the capability to establish suppliers
System will provide the capability to evaluate bids
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Receiving Agent
Warehouse Manager
Recycling Contractors
Distribution Center
Managers
Human Resources
Marketing
Finance
IT Director
IT Operations
IT Architects
IT Developers
Accounting
System will provide the capability to review and approve purchase orders
System will provide the capability to monitor and analyze supplier Performance
System will capture the name of the shipping agent for each shipment
Ability to record whether the supplier used approved recyclable packing

materials for shipments received.
Ability to capture the number of damaged goods received
Improve warehouse operations for product orders
Automatic generation of a pick list for each customer order
Automatic generation of a packing list for each customer order grouped by zip
code
Notification of recyclables ready for pick up
Ability to track recyclable materials
Confirm that current price is consistent with the recycling rate
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Supplier
Vendors
Common Carriers
Shipping Agent
Customers
Sales
A/P Temporary Workers
Online Trading
Community
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SOLUTION 2 CONTEXT DIAGRAM
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Notes:
SOLUTION 3 BUSINESS PROCESS MODEL
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Processes in dark gray boxes are out-of-scope
White boxes indicate external systems or processes
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Notes:
Processes in dark gray boxes are out-of-scope
White boxes indicate external systems or processes
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SOLUTION 4A SYSTEM USE CASE DIAGRAM
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SOLUTION 4B WRITE A USE CASE BRIEF DESCRIPTION

Possible Answers:
Use Case Name
UC001 Monitor Supplier

Performance
Use Case Brief Description
The use case begins when the procurement manager selects the option
to analyze the performance of suppliers.
The system responds by providing the metrics for supplier

performance key indicators including:
Quality metrics - defects in goods received
Financial Metrics - difference between the PO and invoice costs,
Delivery Cycle - the difference between the promised date and the
actual delivery date
Procurement Cycle - difference between the date the bid was

submitted and the time the order was received in the warehouse
The use case ends when a graphical depiction of these metrics is

presented to the procurement manager.
UC002 Acknowledge
Product Receipt
The use case begins when the receiving agent selects the option to
record the receipt of the incoming shipment.
The system responds verifying that there is a PO for the goods being
received. The system captures the shipping agent (i.e., UPS), and the
quantity received using a standard COTS Purchase order and whether
or not the recyclable packing materials were used.
The use case ends when the system has updated the PO with the
receipt information and generates the financial entries related to the
receipt.
UC003 Create Online
Sales Order
The use case begins when a customer selects the option to place an
online sales order with AutoBarn.
The system responds by presenting selectable catalog information

(including price, shipping mode and payment information) and allows
them to place their order.
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The use case ends when the customer is presented with order
confirmation number including an indication that their request has been
accepted by AutoBarn, and an option to print a receipt.
UC004 Request Online
Bid
The use case begins when the buyer selects the option to request bids
for items from the online trading community.
The system responds by accepting request for bid information, including

Item description, quantity needed, desired price range, desired delivery
date and payment terms.
The use case ends when the request for bid has been sent to the online
trading community and the buyer is given confirmation from the Trading
Community system.
UC005 Apply Rebates
The use case begins when the A/P specialist selects the option to
manage recyclable shipping material rebates.
The system responds by presenting the supplier invoice, and the

receiving information showing the confirmation of recyclable packaging
material, and applies the rebate.
The use case ends when the A/P specialist has processed all rebates.
UC006 Process
Supplier Financial
Entries
The use case begins when the accounting supervisor selects the option
to process pending supplier payment and rebates financial entries to the
SAP system.
The system responds by formatting and sending pending financial

entries to the SAP system.
The use case ends when all financial entries have been successfully
submitted to the SAP system.
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SOLUTION 5 EVALUATE AND PRIORITIZE USE CASES
Use Case
Iteration
Primary Actor
Priority
Complexity
Risk
Dependency
UC001 Monitor Supplier

Performance
Procurement
Manager
UC002,
COTS002,
UC004
UC002 Acknowledge
Product Receipt
Receiving Agent
COTS002,
COTS004
UC003 Create Online

Sales Order
Customer (Online)
COTS005
UC004 Request Online Bid
Buyer
n/a
UC005 Apply Rebates
A/P Specialist
n/a
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UC006 Process Supplier

Financial Entries
Accounting
Supervisor
UC002,
COTS002
UC007 Capture Recycling

Pickup
Warehouse
Manager
n/a
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SOLUTION 6A USE CASE HEADER
18.1 UC001 Monitor Supplier Performance

Context of Use: To provide insight into supplier performance information and product quality. This is used
daily by the procurement manager.
Primary Actor: Procurement Manger
Secondary Actors: None
Assumptions:
The Dashboard will not reflect status of inactive suppliers or for non-approved and/or canceled
purchase orders.
Approved Purchase Orders must be entered into the system.
Pre-Conditions: There is supplier purchase order and receipt information available to analyze.
Post-Conditions:
Trigger: The procurement manager selects the option to view the Supplier Performance Dashboard.
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18.2 UC002 Acknowledge Product Receipt

Context of Use: Allow the receiving agent to indicate whether the packing materials used for a supplier
shipment qualifies for the AutoBarn recyclable packaging rebate, while entering receipt information on a daily
basis. This can happen many times per day.
Primary Actor: Receiving Agent
Assumptions: Physical goods have been delivered to the AutoBarn receiving dock.
Pre-Conditions: A purchase order for the goods ready to be received already exists in the system.
Post-Conditions: A receipt record for the goods has been created in the system indicating whether the
packing materials used for the supplier shipment qualify for the AutoBarn recyclable packaging rebate.
Trigger: The receiving agent selects the option to accept items received at the warehouse.
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18.3 UC003 Create Online Sales Order

Context of Use: This use case is used several times a day, whenever a customer wants to order directly
from AutoBarn. Peak periods include winter time, and are quite heavy (100 orders per day) during the two
week period prior to Christmas Holiday. We anticipate an increase in online sales over time.
Primary Actor: Customer (Online)
Secondary Actors: Credit Card Company
Assumptions: The customer will use a form that is integrated with standard COTS sales order functionality.
Pre-Conditions: Item catalog is available for online ordering
Post-Conditions:
A new customer order has been entered and stored in the system.
The customer receives an order acknowledgement email and order number.
The order is ready to be processed by the AutoBarn warehouse.
Trigger: The online customer selects the option to place a sales order to purchase goods from AutoBarn.
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18.4 UC004 Request Online Bid

Context of Use: Allow the Buyer to submit bid requests to the online trading community on a daily basis. This
can happen several times per day, especially during peak periods.
Primary Actor: Buyer
Secondary Actors: Trading Community system
Assumptions:
New, modified, and cancelled purchase requisitions serve as the catalyst for submitting request for
bid information to the online trading community.
AutoBarn subscribes to an online trading community.
Pre-Conditions: Purchase requisitions exist in the procurement system.
Post-Conditions: The purchase requisition has been updated to show that an associated request for bid has
been sent to the online trading community.
Trigger: The buyer selects the option to manage bid requests to the online trading community.
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18.5 UC005 Apply Rebates

Context of Use: During normal daily invoice processing when suppliers meet the rebate qualification
requirements, allow the A/P specialist to subsequently apply a rebate to the supplier invoice.
Primary Actor: A/P Specialist
Assumptions:
All physical supplier receipts have been entered into the system.
Rebates are applied on a purchase order line-by-line basis.
Pre-Conditions: Supplier is eligible for recycled packaging rebates.
Post-Conditions: A new invoice line is created in order to reflect the supplier rebate.
Trigger: During normal invoice processing, the A/P specialist selects the option to apply a rebate for an
invoice that is flagged by system to be eligible for supplier rebates.
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18.6 UC006 Process Supplier Financial Entries

Context of Use: Allow the accounting supervisor to send financial entries from the Infor Sales and
Procurement system to the legacy SAP system at the end of each day.
Primary Actor: Accounting Supervisor
Secondary Actors: SAP system
Assumptions: None
Pre-Conditions: Supplier Financial Entries are available to pass to the SAP system
Post-Conditions: Financial entry transactions have been transferred to the SAP system.
Trigger: The accounting supervisor selects the option to process pending supplier payment and rebates
financial entries to the SAP system.
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18.7 UC007 Capture Recycling Pickup

Context of Use: To capture the recycling of packaging materials (from supplier orders). The warehouse
manager tracks the recycling of materials on a weekly basis, when the materials are picked up by the
recycling firm. The day of the week, of the pickup, may vary by warehouse location.
Primary Actor: Warehouse Manager
Secondary Actors: Recycling Contractors
Assumptions:
The AutoBarn company and its suppliers continue to participate in a Recycling Program.
The recycling contractors handle payments for recycled goods by sending a check to AutoBarn.
Recyclable packaging material has been set aside and has been weighed and prepared for pickup.
Pre-Conditions: None
Post-Conditions:
The recyclable material weight, time of pickup, and current recycling rate is recorded in the Infor Sales
and Procurement system.
Financial entries for the expected amount of refund have been entered into the Infor Sales and
Procurement system.
Trigger: The recycling contractor is at the warehouse to pick up the recyclable material and the warehouse
manager selects the option to record recycling pickup information.
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SOLUTION 6B MAIN SUCCESS SCENARIO
What the Actor Does

1. The use case begins when the procurement
manager selects the option to view the
Supplier Performance Dashboard.

2. The system prompts to select the appropriate
search and display options (default selection
is marked with a ).
a. Supplier
- Single
b.. Date Range
- Single {defaults to last 90 days}
- Range Limit: up to 12 months of data,
three years in the past can be queried
c.. Invoice to PO Variance
- Invoice to PO cost greater than
{defaults to $1000}
(multi-currency functioning is not
covered by this Use Case, all amounts
will be converted to USD) This would be
listed in UC Assumptions
- Any cost variations (+ or from 0)
d. Product
- Single
- Category {defaults to All}
e. Delivery
- Days Early
- On time
- Days Late
3. The procurement manager selects the

appropriate options
4. The system retrieves the supplier and the

delivery performance information (i.e., early,
on time, and late).
For each Invoice within the date range, the
Supplier invoice date is compared to the
actual date of receipt.
5. The system retrieves the product and product
category data from the Infor Sales &
Procurement system.
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What the Actor Does

6. The system retrieves outstanding balances,
invoice cost, and payment date from the
Infor Sales & Procurement System.
7. The system determines the delivery
performance by comparing the promised
date to the receive date
Note: Delivery Cycle - the difference
between the promised date and the actual
delivery date
8. The System determines the percentage of
damaged products by evaluating the
condition indicator of each product. Supplier
total defects (Rule.TBD) is less than 5% for
all orders within the selected date range.
Note: Quality metrics - defects in goods
received is less than 5% (Rule TBD)
9. The system determines which products are
out of specification by comparing the product
specification (i.e., quantity, color, size, etc.)
on the PO to the similar data on the receipt.
Note: Quality metrics - variations in goods
received
10. The system determines the difference
between the PO cost and the Invoice cost for
each product ordered.
Note: Financial Metrics - difference
between the PO and invoice costs
11. The system calculates the number of days
from the Bid Request Date to the Payment
date for each product or PO
Note: Procurement Cycle - difference
between the date the bid was submitted and
the time the order was received in the
warehouse
12. The system displays the performance
indicator dashboard graphically
13. The procurement manager views the

dashboard and optionally chooses the
option to print the dashboard
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What the Actor Does

Repeat Steps 3 through 13
each time the Procurement
Manager changes Search and
Display options.
14. The use case ends when the procurement

manager has finished monitoring supplier
performance for a working session.
What the Actor Does
*1. The use case begins when the receiving

agent selects to option to record the
receipt of the incoming shipment.
*2. The system prompts the receiving agent to

enter the purchase order (PO) number and
other search criteria (e.g., supplier name,
etc.) for the goods received (from packing
list).
*3. The receiving agent enters the PO number

and other search criteria (e.g., Supplier
Name, etc.) and initiates a search for the
PO information.
*4. The system displays the purchase order

information and allows entry of receipt
information including: receipt date, shipment
number, shipping date, packing slip number,
freight carrier, etc.
*5. The receiving agent verifies that the

retrieved purchase order information
matches the information on the packing
list.
*6. The receiving agent enters required receipt
information: receipt date, shipment
number, shipping date, packing slip
number, freight carrier, etc.
*7. The system displays the purchase order line
details, including item numbers, descriptions,
units of measure, quantities ordered, etc.,
and prompts the receiving agent to enter the
receipt quantity for each PO line.
*8. The receiving agent selects the appropriate
item and enters the quantity received.
9. The system prompts the receiving agent to

indicate whether the packaging materials
used for the shipment of the item are
recyclable.
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What the Actor Does

10. The receiving agent enters whether the
packaging materials used for shipment of
the item are recyclable.

11. The system records the packaging materials
type received on the PO.
Steps 8 through 11 are

repeated until there are no
more items to receive on the
PO.
*12. The system confirms the receipt of goods,
and generates a Receipt Number.
*13. The use case ends when the system has
updated the PO with the receipt information
and generates the financial entries related to
the receipt.
*Standard COTS functionality.
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What the Actor Does

1. The use case begins when Customer
accesses AutoBarns web store site and
selects the option to create an online sales
order.
3. The online customer provides product
search criteria. (Note: give definition of
search criteria for example Search criteria
is defined as partial item name or use
Domain model)

2. The AutoBarn web store site is displayed.
4. The system retrieves products that match the

search criteria.
5. The system displays a list of all products that

were retrieved including item number, partial
description, category, and price.
6. The online customer selects a product item
from the displayed list to add a product to
the shopping cart.
7. The system stores product selection(s) in

electronic shopping cart and calculates a
running cost subtotal.
8. The system displays confirmation of total
number of product item(s) which have been
added to shopping cart.
Steps 1 through 8 are

repeated until there are no
more items desired by the
online customer.
9. The online customer requests display of
shopping cart.
10. The system displays shopping cart with

item(s) currently selected and a subtotal of
total items and cost subtotal.
11. The online customer selects the option to

check out.
12. The system displays check out information

for all shopping cart items and allows the
customer to log in.
13. The online customer logs in as a current

customer.
14. The system retrieves shipping and billing

information for the online customer.
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What the Actor Does

15. The system displays billing and shipping
information and calculates the online order
details.
(Note: give definition of billing and shipping
information for example
- Shipping information includes Address,
shipping carrier, and shipping cost
- Billing information including payment type,
payment address, payee name
-Online order details include item, item
description, quantity ordered, cost, total cost
of all items in order, total tax, total shipping
cost and final order total.
Each step is a functional requirement and
should be testable.
16. The online customer confirms all shipping

and billing information for processing.
17. The system requests credit card validation,

including card number and amount of
purchase from the credit card validation
system.
18, The credit card validation system confirms

the credit card number and purchase
amount.
19. The system generates an email order receipt
including shipping information and online
order details as described in step 15 for the
online customer.
20. The use case ends when the system
displays an order confirmation number
including, an indication that their request has
been accepted by AutoBarn, and an option
to print a receipt.
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What the Actor Does
1. The use case begins when the buyer

selects the option to process new
purchase requisitions that have not been
sent to the online trading community.
2. The system responds by displaying a list of

new purchase requisitions that have not
been sent to the online trading community
for fulfillment as a request for bid.
3. The buyer selects a purchase requisition

from the list.
4. The system displays the requisition

information including Item description,
quantity needed, desired price range,
desired delivery date and payment terms,.
5. The buyer accepts the requisition quantity

as specified on the requisition for this item
type.
6. The buyer reviews the purchase requisition
information and adds the bid expiration
date.
7. The buyer indicates that the purchase
requisition is ready to be sent as a request
for bid to the online trading community.
8. The system displays a processing message.
9. The system formats the requisition

information to a request for bid and sends
the request for bid information to the online
trading community.
10. The Trading Community system sends an
acknowledgement of receipt for the
request for bid including Item description,
quantity needed, desired price range and
payment terms.
11. The Trading Community system confirms
the desired delivery date and payment
terms are acceptable.
12. The system displays an acknowledgement
message to the buyer that the request for bid
was received by the Trading Community
system.
13. The buyer indicates he/she has viewed the
acknowledgement from the system.
Steps 4 - 13 are repeated until there are no
more requests for bid to send to the online
Student Guide
What the Actor Does

The use case ends when the buyer has
finished sending requests for bid to the
online trading community.
Student Guide
What the Actor Does

1. The use case begins when the A/P
specialist wants to manage recyclable
shipping material rebates. During normal
invoice processing, the A/P specialist
selects the option to apply a rebate for an
invoice that is flagged by system to be
eligible for supplier rebates.

2. The system displays the recycled packaging
details, including the type of packing
materials used and the recyclable status
(Y/N).
3. The A/P specialist verifies that the recycled

packaging details meet the rebate
4. The A/P specialist selects the option to
apply the rebate.
5. The system applies the rebate by creating a

new credit invoice line on the invoice.
6. The system generates financial entries
related to the application of the rebate,
including a debit amount to the Payables
Account, and a credit to the Purchase
Account.
Steps 1-6 are repeated for any
invoices flagged as being
eligible for rebate.
7. The use case ends when the A/P
specialist has processed all rebates.
Student Guide
What the Actor Does
1. The use case begins when the accounting

supervisor selects the option to process
pending supplier payment and rebates
financial entries to the SAP system.
2. The system verifies that the SAP system is

available and if so, prompts the user for a
date range.
3. The accounting supervisor enters the date

range information.
4. The system displays a list of financial entries

ready to be sent to the SAP system.
5. The accounting supervisor selects the

option to transfer the financial entries.
6. The system formats the financial entries into

SAP format and transfers them to the SAP
system and marks them as transferred.
7. The SAP system acknowledges receipt.
8. The system responds with a processing

completed message to the accounting
supervisor.
9. The use case ends when all financial entries

have been successfully received by the
SAP system.
Student Guide
What the Actor Does
1. The use case begins when the warehouse

manager selects the option to record
recycling pickup information.
2. The system prompts the warehouse manager

to choose a recycling company name from a
list of available recycling contractors for that
warehouse location.
3. The warehouse manager selects the
recycling contractor who is picking up the
material.
to select the types of material being pickedup by the recycling contractor.
5. The warehouse manager chooses the types
of recycling material being to be recorded.
to enter required information for each
material being recycled. This includes date
of recycling pickup, current recycling rate for
the material and AutoBarn weight of
recyclable material. Multiple recyclable
materials may be recorded for a single
pickup.
7. The warehouse manager asks the
Recycling provider for the current recycling
rate per kilo for each material being
recycled.
8. The warehouse manager enters the date of
the recycling material pickup, AutoBarn
weight, and the current recycling rate for
each material being recycled.
9. The system calculates the expected amount
of recycling refund (Rule.TBD) by multiplying
the weight of the material being picked up,
by the current recycling rate per kilo.
Student Guide
What the Actor Does

10. The system calculates the contracted
amount of the recycling refund (Rule.TBD)
by multiplying the contracted refund rate per
kilo, multiplied by the AutoBarn weight of the
recycling material.
11. The system confirms that the expected
amount of recycling refund is within 10% of
the contracted amount of recycling refund
(Rule.TBD).
Steps 9-11 are repeated for
each type of material on the
pickup.
12. The system calculates the total expected
amount of recycling refund for the recycling
pickup (Rule.TBD).
13. The system marks the pickup status as
complete and saves the information entered
about the recycling pickup.
14. The system records a financial entry for the
amount of refund the recycling provider will
receive, including the date of transaction and
the amount of refund.
15. The system provides the warehouse
manager with a confirmation of the financial
entry.
16. The system prints two-part copy written
receipt for the recycling pickup.
17. The warehouse manager gives the receipt

to the recycling contractor and asks for a
signature.
18. The recycling contractor provides a
signature, keeps a copy of the printed
receipt and the warehouse manager
retains the second copy.
19. The warehouse manager files the
AutoBarn copy of the recycling pickup
receipt in an envelope that will be sent to
the A/R clerk at the end of the week.
Student Guide
What the Actor Does
20. The use case ends when the warehouse

manager has no more recycling pickup
information to record.
Note: The recycling contractor paper receipt has been received by the warehouse manager and will
be manually sent to the Accounts Payable department.
Student Guide
20
SOLUTION 7 ALTERNATE AND EXCEPTION FLOWS

ALTERNATE FLOW SCENARIO 1 SYSTEM DETERMINES DAMAGED
GOODS ARE OVER 5%
What the Actor Does

8. The system determines that there are more
than 5% (Rule.TBD) in damaged goods
received for all orders within the date range.
8.1 The system highlights the percentage of
quality with a message Supplier Quality
data should be examined to determine
cause for damaged goods.
(This could mean shipping problems, or that
the supplier has bad products).
8.2 Return to step 9 of the Main Success
Scenario.
Alternate Post-Conditions: A message is displayed on the screen with the percentage of

defect highlighted.
Student Guide
ALTERNATE FLOW SCENARIO 2 SYSTEM DETERMINES DIFFERENCE

BETWEEN PO COST AND INVOICE COST IS GREATER THAN PRESET
THRESHOLD
What the Actor Does

10. The system determines that the difference is
greater than the preset threshold
(Rule.TBD) between the PO cost and the
Invoice cost for the product ordered for any
invoice within the date range.
10.1 The system counts the number of invoices
within the date range for the product
ordered where the difference is greater than
the present threshold (Rule.TBD). The
count is greater than 2 (Rule.TBD).
10.2 The system displays the message, nn
Invoices out of Cost Performance Tolerance
levels during this date range.
(This would be recorded in (Rule.TBD) nn=
the count of invoices where Invoice Cost
and PO Cost difference are greater than the
preset threshold (Rul.TBD) for the selected
date range.)
10.3 The system returns to step 11 of the Main
Success Scenario
Alternate Post-Conditions: A message is displayed on the screen with the Count of

Invoices with Cost Variance limit exceeding tolerance level of (Rule.TBD).
ALTERNATE FLOW SCENARIO 3 NO ORDERS EVER RECEIVED FOR

THIS SUPPLIER
What the Actor Does

4. The system is unable to determine the
delivery performance because the first order
has not been delivered.
4.1 The system displays No orders received for
this supplier.
4.2 The system returns to step 3 of the Main
Student Guide
What the Actor Does

Success Scenario.
Alternate Post-Conditions: There a message is displayed to indicate that although there

are orders pending, no receipt data exists for the selected supplier, none of the data
aggregations or calculations could be performed.

ALTERNATE FLOW SCENARIO 1 GOODS RECEIVED ARE NOT THE
GOODS ORDERED
What the Actor Does
5. The receiving agent determines that the

goods received are not the ones that were
ordered (e.g., wrong part number, etc.)
5.1 The receiving agent selects the option to
enter an unordered receipt.
5.2 The system displays the screen for entering

an unordered receipt.
5.3 The receiving agent enters the general

receipt (header) information.
enter the unordered receipt details.
5.5 The system displays the screen for entering

unordered receipt details.
5.6 The receiving agent enters the unordered

receipt details with the quantities.
save the unordered receipt.
5.8 The system saves the unordered receipt for

later matching to a PO and returns to step 2
of the Main Success Scenario.
Alternate Flow Scenario Post-Condition(s): A new unordered receipt is created in the

system for later matching to a purchase order.
Note: This alternate flow represents all COTS functionality.
Student Guide
EXCEPTION FLOW SCENARIO 1 GOODS DELIVERED ARE NOT FOR

AUTOBARN
What the Actor Does

4. The system fails to retrieve the purchase
order information and displays a message
indicating that the purchase order entered by
the user cannot be found in the system.
4.1 The receiving agent determines that the

goods received were intended for a
different company.
4.2 The receiving agent notifies the buyer of
the discrepancy and requests that the
buyer make arrangements with the supplier
to pick up the goods.
4.3 The receiving agent makes arrangements
for the goods to be moved to a location
where theyll be protected from damage
until the supplier picks them up.
cancel the receipt action.
4.6 The use case ends
Exception Flow Scenario Post-Condition(s): No receipt has been recorded in the system.
Student Guide

ALTERNATE FLOW SCENARIO 1 NO PRODUCTS FOUND FOR
SEARCH REQUEST
What the Actor Does

4. The system cannot find a product that
matches the online customers search
parameters.
4.1 The system displays a message that no
products found with specified search criteria.
Scenario.
Alternate Flow Post-Condition(s): None
ALTERNATE FLOW SCENARIO 2 CUSTOMER DECIDES TO CONTINUE

SHOPPING
What the Actor Does
11. Online customer requests to continue
shopping and not checkout

11.1 The system prompts the online customer for
item search criteria.
Scenario.
ALTERNATE FLOW SCENARIO 3 CREDIT CARD IS DENIED FOR

AMOUNT OF PURCHASE
What the Actor Does

18. , The credit card validation system
denies the credit card number for the
purchase amount.

18.1 The system prompts the online customer
for an alternate form of payment.

Scenario.
Student Guide
ALTERNATE FLOW SCENARIO 3 CUSTOMER NEW TO SITE
What the Actor Does

13. Online customer is new to site, and
makes a request to be added to site as a
registered customer.

13.1 System displays request for information
necessary to create new customer. The
following data is required:
a. Login ID for customer (typically email
address)
b. Billing information (full name, full
address, contact telephone #)
c. Shipping information (full name, full
shipping address, contact telephone #)
d. Agreement to terms of agreement
e. Preferred shipping method
f. Agreement to allowing use of customer
information for future mailings
13.2 The online customer submits requested

information.
13.3 The system validates information

necessary to create a new customer.
13.4 The system creates a new customer in the
system.
13.5 The system generates an email to the new
customers email address.
Scenario.
Alternate Flow Post-Condition(s): Customer exists in system and the customer is able to
proceed with check out.
Note: This is a good candidate for an <<includes>> use case.
Student Guide
20.3.1
EXCEPTION FLOW SCENARIO 1 AUTOBARN WEB SITE TIMES OUT

DURING CHECK OUT
What the Actor Does

12. The online customer does not respond in
30 minutes.

12.1 The system logs customer out of system.
12.2 The system displays time-out message and

clears shopping cart.
12.3 The use case ends.
Exception Flow Post-Condition(s): System ready for a new transaction.
EXCEPTION FLOW SCENARIO 2 THREE BAD CREDIT CARD PAYMENT

ATTEMPTS
What the Actor Does

18. Online customer enters third invalid credit
card number for payment.

18.1 The system logs customer out of system.
18.2 The system displays security violation error

along with contact information for the
AutoBarn Service department.
Exception Flow Post-Condition(s):
All information related to transaction is flushed from system.
Online customer is alerted to the security violation.
Student Guide

ALTERNATE FLOW SCENARIO 1 SHORTAGE OF ITEMS IN THE
ONLINE TRADING COMMUNITY
What the Actor Does
5. The Online Trading

Community indicates that
the total number of items
requested is not available
for request due to item
restrictions in maximum
amount available to order.
5.1. The buyer decides to modify the quantity
of items on the request for bid to be less
than the number specified on the
Purchase Requisition.
5.2 The system responds by displaying the

modified quantity and a message asking for
confirmation of the modified amount .
5.3 The buyer confirms that the request for bid

quantity is being reduced to less than the
quantity specified on the Purchase
Requisition.
5.4 The system modifies the original requisition

to indicate the remaining quantity that is still
authorized and available for bid request.
5.5 Return to Step 6 of the Main Success

Scenario.
Student Guide
Alternate Flow Post-Condition: The modified purchase requisitions in the AutoBarn Sales
and Procurement system are updated to show that only a portion of the quantity authorized
on the requisition was sent to the trading community on a request for bid.Exception Flow
Scenario Request Online Bid for items no longer available
What the Actor Does

10. The Online Trading Community indicates
that it is no longer accepting Requests for
bid for the selected item type due to
severe shortages of the item type being
requested.

10.1 The system responds by displaying a
message to the Buyer indicating that the
Online Trading Community is not able to
process the request for Bid for the item type.
10.1 The system removes any modified quantity

amounts resulting from changed requisitions
in step 6.1 Alternate flow
Post-Condition: Any partial quantity changes that were made to the authorized purchase
requisition by the buyer are reset to their original values.
Student Guide

ALTERNATE FLOW SCENARIO 1 SUPPLIER HAS USED PARTIALLY
RECYCLED PACKAGING
What the Actor Does
What the System does
3. The A/P specialist determines that the

supplier has used a combination of
recyclable and non-recyclable packaging.
3.1 The A/P specialist selects the option to
apply 50% of the normal rebate.

Scenario.
Post-Condition: A new invoice line is created for 50% of the regular rebate value.
Student Guide
ALTERNATE FLOW SCENARIO 2 SUPPLIER QUALIFIES FOR

ADDITIONAL REBATE (ALL DELIVERIES FOR THE PAST 6 MONTHS
HAVE USED RECYCLABLE PACKAGING.)
What the Actor Does

2. The system displays recycled packaging
details, including:
Type of packaging materials used
Recyclable status (Y/N)
An Alert that this delivery qualifies the

Supplier for an additional rebate.
2.1 The A/P specialist verifies that the recycled

view the supplier delivery history for the
last 6 months.
2.3 The A/P specialist verifies that all deliveries
from this supplier for the previous 6
months have been made using recyclable
packaging.
apply the rebate plus the additional rebate.
2.5 The system adds (sums) the standard rebate

and the additional rebate, then creates a
new invoice line.
Scenario.
Post-Condition: A new invoice line is created for a value equal to the standard rebate, plus
the additional rebate.
EXCEPTION FLOW SCENARIO 1 SUPPLIER IS ON HOLD PAYMENT

STATUS
What the Actor Does

2. The system displays recycled packaging
details for the selected purchased order line
including an alert that the supplier is on
Hold Payment status.
Student Guide
What the Actor Does
2.1 The A/P specialist verifies that the recycled

Update Line Status to - Hold Payment.
Post-Condition: The purchase order line is updated to status Hold Payment.
Student Guide

ALTERNATE FLOW SCENARIO 1 INVALID DATE RANGE
What the Actor Does

4. The system determines that the date range
is invalid.
4.1 The system displays a message that the
date range is not within the current financial
period.
4.2 The accounting supervisor changes the

date range.
4.3 The system returns to step 4 in UC006 of the

Main Success Scenario.
Alternate Post-Conditions: None
EXCEPTION FLOW SCENARIO 1 SAP SYSTEM IS NOT AVAILABLE
What the Actor Does

2. The system determines that the SAP system
is not available.
2.1 The system displays a message that the
SAP system is not available for updates.
Exception Post Condition: No financial entries are processed.
Student Guide
EXCEPTION FLOW SCENARIO 2 NO FINANCIAL ENTRIES AVAILABLE

FOR PROCESSING
What the Actor Does

4. The system determines there are no
financial entries for this date range.
4.1 The system displays a message that no
financial entries are found for this data
range.
4.2 The accounting supervisor selects the

option to abort processing financial
entries.
4.3 The system returns to the main menu and

the use case ends.
Exception Post-Condition: No financial entries are processed.
Student Guide

ALTERNATE FLOW SCENARIO 1 RECYCLING CONTRACTOR DOES
NOT EXIST
Alternate Pre-Condition: The warehouse manager is allowed to enter new suppliers in
pending status.
What the Actor Does
3. The recycling contractor being used does

not exist in the AutoBarn list of recycling
contractors.
3.1 The warehouse manager selects the option
to create supplier.
3.2 Include COTS standard functionality to

Create Supplier. The system marks the
supplier as Pending Approval awaiting
confirmation from the procurement manager.
3.3 The warehouse manager enters a

pending purchase order for the pending
recycling contractor, for the material being
recycled.
3.4 The system records a standard PO
(COTS002) for the recycling contractor for
this one time pickup and marks the PO
Pending Approval awaiting confirmation
from the procurement manager.
Scenario.
Alternate Post-Conditions:
Another recycling contractor has been added to the list of recycling contractor that AutoBarn does
business with.
A purchase order has been created in Pending Approval status to record the one time contracted.
20.7.1.1
Student Guide
ALTERNATE FLOW SCENARIO 2 RECYCLABLE MATERIAL TYPE

DOES NOT YET EXIST
Alternate Pre-Condition: AutoBarn is now accepting a new type of recyclable material.
5. The warehouse manager selects the option

to create a new recyclable packaging type.
5.1 The system adds the new recyclable material

type (e.g., bubble wrap) to the list of
recyclable materials for that recycling
contractor.
Scenario.
Alternate Post-Condition: Another recyclable material type has been added to the list of
recyclable materials that the recycling contractor can now pick up.
ALTERNATE FLOW SCENARIO 3 EXPECTED AMOUNT OF

RECYCLABLE REFUND IS OUTSIDE PERMITTED TOLERANCE
11. The system determines that the Expected

Amount of Recycling Refund is outside 10%
of the Contracted Amount of Recycling
Refund (Rule.TBD).
11.1 The system highlights that the item type is
outside the acceptable tolerance range for
the expected recycling refund.
Scenario.
Alternate Post-Condition: Items outside the contracted recycling rate tolerance range are
marked as exceptions.

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The AutoBarn Company

Case Study Introduction........................................................................................

The AutoBarn Company An Overview...............................................................

Exercise 1 - Identify Project Stakeholders (STK.020 & BRE.010)....................3-17

Exercise 2- BRE.040 Draw a Context Diagram..................................................4-18

Exercise 3 - BRE.050 Develop High-Level Business Process Model..............5-20

Exercise 4A - ANA.030 Develop Use Case Model..............................................6-23

Exercise 4B - ANA.030 Develop Use Case Model..............................................7-24

Exercise 5 - Evaluate and Prioritize Use Cases.................................................8-25

Exercise 6A - ANA.040 Develop Use Case Specification (Header)..................9-26

Exercise 6B - ANA.040 Develop Use Case Specification (Detail)...................10-27

Exercise 7 Write the Alternate and Exception Flows...................................11-29

Solution 1 List of Key Stakeholders and their Expectations.......................12-30

Solution 2 Context Diagram...........................................................................13-32

Solution 3 Business Process Model..............................................................14-33

Solution 4A System Use Case Diagram........................................................15-35

Solution 4B Write a Use Case Brief Description..........................................16-36

Solution 5 Evaluate and Prioritize Use Cases..............................................17-37

Solution 6A Use Case Header........................................................................18-38

Solution 6B Main Success Scenario.............................................................19-45

Solution 7 Alternate and Exception Flows....................................................20-55

CASE STUDY INTRODUCTION

THE AUTOBARN COMPANY AN OVERVIEW

The following operations are performed at the corporate office:

AutoBarn Environmental Program

Infor Deployment Method Case Study

Automatic alerts to notify when payments are required by suppliers.

Accounts Receivable (A/R) Specialist The account receivables specialists are

Maintain customer records

Automatic generation of customer invoices

Process customer payments

Monitor customer invoice aging and past due balances

Post bank deposits

Create and Maintain Purchase Orders (POs)

Solicit Request for Bids and Process Bid Proposals

Provide electronic PO approvals

Improve customer visibility into AutoBarn sales processes

More easily identify and track priority customer orders

More easily respond to customer inquiries regarding orders (e.g., order

Review and Approve Purchase Orders

Capture the Name of the Shipping Agent for Each Shipment

Capture the Number of Damaged Goods Received

Record whether the Supplier used approved Recyclable Packing Materials

Warehouse Manager Warehouse managers manage stock control, receipts, storage of

Improve warehouse operations for product orders

Automatic generation of a pick list for each customer order

Notification of recyclables ready for pick up

Confirmation that current price is consistent with the recycling rate

1. Automate the current paper-based, manual sales order entry process.

Orders can be customized based on customer preferences.

There are multiple ordering channels including phone and internet.

12% of shipped products are damaged in transit.

8% of all shipments arrive up to 3 days later than the promise date.

300 shipments are received each week.

25 Invoices are created each day by a group of three A/P specialists.

75 product categories exist for their current inventory list.

20 groups of active Suppliers exist in the Supplier Management system.

$530k is the current outstanding balance for our active suppliers.

The warehouse managers would like to implement RFID (radio frequency

Online ordering must be accessible by all customers.

Sales Order Management

Sales to SAP Integration