2016 PERFORMANCE REVIEW FORM

TEAM MEMBER
1. Personal Details
Name: JOSEPHAT ADUWO

Position: BELLMAN/PORTER

Department: FRONT OFFICE

Start Date:

Date of Review:19/02/2016

Location/Hotel: HILTON
NAIROBI

Name of Appraiser:Josphine

Position of Appraiser: Bell

Captain

1/8/2005

Start Date in Current

Position:1/10/2012

COMPETENCY REVIEW
2. Indicate how the competency has been demonstrated
Evaluation Key

Competency
Living the Values

Exceptional

EX

EE

The ability to inspire day-to-day

congruence with the HILTON values.
The willingness to walk the talk.

Adaptability

Exceeds
Expectations

FME
*

The ability to be flexible and change

as needed. The willingness to learn
from others.

Customer Focus
The ability to proactively sense and
take action on customer needs and
opportunities. The willingness to
exceed customer expectations.

Dependability
The ability to do what is required to
meet commitments and to deliver as
needed. The willingness to step up to
challenges when needed.

Productivity
The ability to maximize output with
minimal input. The willingness to
seek more efficient and effective
ways of getting things done.

Quality
The ability to meet commitments in
accordance with requirements and
deliver value. The willingness to
pursue excellence.

Team Member PDR FORM

PME

DME

Fully Meets
Expectations

Partially Meets
Expectations

Does Not Meet

Expectations

Comments
Always focusing on service details
that build brand standard and
looking for ways to implement end
to end efficiencies in order to
improve individual /team
performance.
Approaching changes positively
with unbiased mind.
Being flexible to the needs of
guests and team members.
Anticipating guests needs before
they have opportunity to make
request.

Meeting punctuality and

attendance requirement and
serves as a role model for
reliability and courage.
Ability to plan prioritize own work
load during busy periods.
Maintaining tidiness at work place.

Understands his work as a porter

and is always proud of his work.
Demonstrating skills and
knowledge from training received.

Page 1 of 3

Teamwork
The ability to work co-operatively
with others, to be part of a team, and
to work together as opposed to
working separately or competitively.
The willingness to co-operate with
others to seek common goals.

Team Member PDR FORM

Developing effective working

relationship with team members at
all levels through active listening
and willingness to understand and
respect the views of other team
members.

Page 2 of 3

3. Overall performance rating (complete one box only)

Rating
Comments
Exceptional
Exceeds
Expectations
Fully Meets
Expectations
Partially Meets
Expectations
Does Not Meet
Expectations

Josephat is always determined to deliver company brand promise.

CAREER POTENTIAL REVIEW

4. Discuss future career potential and add a rating
Performance and Potential Metrics (see attached
Potential moves, preferred hotels and locations
Guidelines)
Meet performance, some potential.
Aspire to move/promotion to Assistant Bell
Captain.
Mobility Preferences for Future Moves
Language Capability & Level
(IM: Internationally mobile, NM: Nationally mobile,
(Beginner, Conversational, Business, Fluent)
RM: Regionally mobile, X: Not Mobile,)

English and Kiswahili.

Not mobile.

COMMENTS
5. Insert additional comments and sign-off
Appraisers Comments

Appraisees Comments

Josephat is a performer and very flexible

during busy periods. His main focus in
2016 is SALT. He is aiming for higher
scores. (Overall concierge helpfulness of
Bell staff.)

Very interactive review.

Signature of Appraiser:

Signature of Appraisee

Date:19/02/2016

Date:19/02/2016

Name of Appraisers Manager:

Signature of Appraisers Manager:

Date

Date

Team Member PDR FORM

Page 3 of 3