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Master of Business Administration - MBA Semester 3
MH0052-Hospital Organization, Operations and Planning
(Book ID: B1213)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words
each. Each Question carries 10 marks 6 X 10=60
Q1. Discuss in brief the members of hospital planning team and their
role in designing the hospital.
Answer. Listing the members of hospital planning team:
The hospital planning team should ideally consist of the following members:
1. Hospital Administrator
2. Hospital Engineer
3. Hospital Architect
4. Financial Expert
Q2. Define medical record. Describe the policies and procedures
adopted in the medical records department.
Answer. Definition:
A medical record is defined as a systematic documentation of patient
personal/social data along with history of his/her ailments, clinical findings,
investigations, diagnosis, treatment given, follow-up and final outcome

Q3. Discuss the essential principles for managing hospital materials.

Answer. Listing the 7 essential principles:
The seven underlying principles are Quantity, Price, Source, Delivery Methods,
People and the most important one is Quality.
1. Quantity
2. Price
3. Source

Q4. Discuss in brief the planning, design and staffing of a billing

department in a hospital.
Answer. Brief outline of billing department:
The Central billing department plays an important role, as liaison office
between the management and the patients, in addition to its prime duty of
billing. The immense patience, human relations and hospitality is the need of
the hour to alleviate the problems of patients who are in distress, as the words
spoken and deeds undertaken by the staff working at this department project
the theme of humanity.

Q5. Discuss the managerial skills required to be possessed by a health

service manager.
Answer. Mentioning the 3 categories of managerial skills:
Managerial skills can be broadly divided into the following three categories:
A. Knowledge of Subordinate Functions- Technical and Administrative
B. Interactive Skills
C. Administrative Skills

Q6. Imagine that you are appointed as a consultant for setting up an

outpatient department in a tertiary care teaching hospital. What are
the planning considerations you have to keep in your mind before
executing the task?
Answer. Importance of outpatient department in a hospital:
1. The outpatient department is the first point of contact with the hospital.
2. Forms an entry point into the healthcare delivery system.
3. Inseparable link in the hierarchical chain of healthcare facilities.

Winter-2015
Get solved assignments at nominal price of
Rs.125 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490