Professional Documents
Culture Documents
CHAPTER ONE............................................................................................................................3
Business description................... .....................................................................................................3
Business name and address..............................................................................................................3
Business Location............................................................................................................................3
Form of Business Ownership...............4
Type of business...4
Products and Services......................................................................................................................5
CHAPTER TWO...9
Marketing plan.........9
CHAPTER THREE.....................................................................................................................19
Organization and management plan...............19
Organizational structure.....20
Remunerations and incentives.......23
APPENDIX A: FORMULAS......................................................................................................30
CHAPTER ONE
1.0 BUSINESS DESCRIPTION
Executive Summary
The number of working parents- including single-parent families with both parents employed is
climbing, creating an ever-growing need for quality child care, thus I will build a business caring
for them without focusing much on academics. That is a home day care.
Introduction
The basic work I will be doing will be caring for these children with much responsibility and
serious commitment. I will be responsible for their safety and well-being. I will also play a key
role in their overall development and may well be someone they'll remember in their entire lives.
The open enrollment for infant care (8 weeks 36 months), Toddler care (2 5 years of age)
and Before and After school (6 years and up).
1.1 BUSINESS NAME: PRECIOUS MOMENTS CHILD DAY CARE
The name of the business will be Precious moments child day care . The name will try to signify
the type of care that will be offered to the children. It tells people about my philosophy of child
care. It is also easy to spell and to remember. Moreover it isn't an overused name for a child care
or similar to any child care center around my business locality.
1.2 BUSINESS LOCATION AND ADDRESS
This business will be located at Greenspan estate in Donholm area of Eastlands Nairobi. It will
be accessible through the Jogoo or Outering Road. Clients using public service can access the
mall from the Central Business District (CBD), using matatus number 33 plying the Jogoo Road
route and alight at the Caltex Fuel Station where you can easily get another that will take you to
the entrance of the estate. These ones are number 19/60 that you can pick from the OTC bus stop
or Muthurwa Bus Stop as well. It will be strategically located to serve people around Dohnolm,
Komarock, Kayole and Umoja.
This will be a suitable location for the day care since the demographic data around the area
shows where the future demand will lie that is majority of the childhood population is currently
at pre-school age, thus the demand for school-age child care services. Moreover the labour force
3
participation rates of women around this area play a role in determining the need of child care
services. Security is also adequate around the area which will give the parents a peace of mind
whenever the children are in the day care.
Service offered
Service type
Age group
environment
Daily report
Transportation
Homework assistance
bicycle riding
6 years and up
swimming
6 years and up
singing games.
Potty training.
washing
months)
I will have the time to learn the skills I need or I will be willing to hire people to provide
the skills you lack.
You are comfortable with the financial risk involved until your business gets established.
Family considerations
The income from a child care business will help support my family.
I will be able to save on my own child care costs.
You can be home with and care for your own children.
Community need.
You help local businesses by supporting workers who need child care.
Your small business supports the local economy by making purchases, buying services,
toddlers, school-age children, mildly ill children, or children with special needs.
Discounts and credit terms will be offered to potential customers to strengthen the entry strategy
to the business. During entry, as a manager I will advertise job vacancies and invite competent
individuals to apply. Interviews for those who qualify will be done and training them if
necessary. I will acquire business license and permits from the relevant authorities before
venturing into the business. To promote the services, I will advertise through the media and bill
boards located at strategic points and also visiting various houses to create awareness. I will
charge my customers at a relatively lower cost so that they are attracted more. This will assist me
to cope up with upcoming competitors and therefore remain in business.
For growth enhancement, all the profits realized will be used to assist the business grow. The
manager will increase the number of employees in order to increase the level of production to the
business growth. The supervisor will be responsible for ensuring that the job is done at all time to
improve performance therefore leading to the business growth. I will be carrying out market
research regularly to determine the desires of the customer. This will help in widening the scope
of business therefore assisting in its growth.
The business' future is maximization of profit through branches across the country putting up
facilities for seminars and conferencing by the year 2018.
1.8 GOALS OF THE BUSINESS
Short term goals
The business organization will help in creation of jobs either directly or indirectly to the people
in the area. This will help to improve their standard of living and help them plan their future.
The business will ensure that all the children around this region.
Long term goals
Maximization of profit through branches across the country putting up an institute for crafts men
and technicians and other facilities for seminars and conferencing by the year 2018.
CHAPTER 2
2.0 MARKETING PLAN
Marketing plan is used in any business enterprise to determine the performance of the business.
It involves bringing in the goods and services to the market with an aim of making profits. The
Services offered in the business will be of high quality to attract customers.
2.1 CUSTOMER PROFILE
This includes residents of Donohlm, Komarock, Kayole and Umoja estates. All these customers
will have to be served with high quality services so as they are retained by the enterprise.
Majority of families around these region are middle class thus the services offered will be
affordable in accordance to their income and in accordance to their children's age. For example
Infants will require much care as compared to toddlers thus their fee will be higher.
2.2 MARKET SHARE
The survey carried out showed that the market is growing at a sufficient rate to allow another
new business to develop. PRECIOUS MOMENTS DAY CARE did a lot of research in the area
of proposed business location using various techniques which include:
Market survey
This is a systematic tool which can be used to reduce risks and improve the probability of
business to succeed. It shows that the market growth is favorable.
Interviews
This was done to know the views of customers. Interviews were conducted with a selected
sample of people through face to face interviews, telephones depending on the nature of the
question.
The area has a high population, good infrastructure hence the number of people who require my
is high. Its about 1000 customers who are interested in my products and services.
Computation
Market share
300
300/1000*100
30%
Infants
150
50
50/150*100
33.33%
Toddlers
350
100
100/150*100
66.67%
150
150/500*100
30%
The segment
The total population : represents the total population of customers around my business locality.
The target population: represents the number of customers I intend to serve.
Computation
Market share
2.3 COMPETITION
The competitors can be are classified into two groups:
Direct competitors
Indirect competitor
10
Direct competitors
1) BY GRACE ACADEMY
P.O. Box 849-40100
Donholm-Nairobi.
Tel 057-2020801
By Grace Acadamey
Internal
Internal
External
External
strength
weakness
business
business
opportunity
threats
Constant flow
Offers only
of skilled
learning
laborers.
opportunities
Large
kindergarten
High charges
No good site
11
Wide experience
of market
for business
Deals only with
Access to
and minimal
good learning
day care
skills.
services
Standard services
children above
5 years
Wide experience
Poor
Get free
Their
management
transport
services are
Availability of
and Nursery
annual trips
Mtitha House Girls
Large number of
Poor
Strategic
Association
customers
communication
geographical
network.
position.
Their services
services
considered
poor.
assuarance.
Mama Ian's nunnies
Large market
can move
around the
whole
PRECIOUS
Skilled workers
Means of
Access to
Surplus from
MOMENTS DAY
close to my
transport to
current
government
CARE
business
various
technology
and sponsors
Offers variety of
services.
Dealing in a
destinations
Government
Advertisement
policies are
can be
favorable.
12
to my
competitors
insec
number of
challenging
Access to
children's age-
loans from
groups.
micro finance
ready market.
Good business
site
Good network
through social
media
location, address, telephone, fax number and also email address, services together with their
prices and charges , discount offered and brief terms. They will be made as short and brief to the
point as possible. Approximately 1000 posters can be used per year at ksh 5 per poster costing a
total of ksh 5000.
Gazettes
This will be done twice per year and it will be through the daily Nation Gazette and the East
African Standard. A single cost advertisement costs Ksh 2,500.
Public Rallies
Advertising through public rallies will be performed after 3months .The estimated cost of
advertising will be ksh 8000 per year.
Promotion
Price Reductions: Prices will be reduced by 8%, less for the first twenty customers.
Soft loans: This will be given to employees as a motivation. This will make them work to
their best, thus increasing the production and in turn increase the sales.
Discounts: quantity discounts will be rendered to customers. This will indirectly motivate
customers to opt for services for my business.
To stabilize prices
14
To maximize price
The things that are considered to arrive at the price of the commodities and services
Cost of product
The price of services will go hand in hand with the cost of services encountered.
Competitors
The price of the service will be 1% less than the normal price i.e. competitors prices in order to
beat up the competitor.
Profits and profits margin
There will be reasonable prices or charges so as to obtain maximum reasonable profits. This will
be a subject to verification every end month.
Government policy
The price setting up of the services will indirectly include the amount of taxes paid for that
services.
Total expenses
During the price set up all services will partially include amount or expenses incurred e.g.
salaries, wages, taxes, rent and electricity.
1) Materials cost
2) The price of the services will be directly proportional to the cost of the services.
Demand
If the demand of the product .in the market is high, the price will be high and vice versa
3) Supply
If the amount of services supplied to the market is high, the price of the service will be
low and vice versa.
15
PRICES
Transportation
Medical fee
Mode of transport
Road Transport
This will be used to transport the children to and from their homes. It will also be used to
transport older children to and from their schools for those needing child care before and after
school. The approximate cost of transport through this means will cost Ksh 800 per month
PROBLEMS ASSOCIATED WITH DISTRIBUTION
Accidents
It will be hard to predict an accident on the way which will be a huge loss for the business and
the children's families
Poor Infrastructure and Communication
Poor road conditions such as pot holes, mud, rough and bumped roads would delay the children
to their schools and homes.
In communication there are interior places where there is a problem.
Strategies to overcome the challenges:
For muddy and untarmarked roads, employ the uses of four wheel drive vehicles. Different
vehicles can be used to transport the children to their various destinations.
Well experienced drivers will be employed so as to avoid issues like accidents.
18
CHAPTER 3
3.0 Organization and management plan
As described earlier in the business description, Precious Moments is a patnership form of
business significantly meaning that both parties will be in charge of the business have several
duties and responsibilities which are very crucial and needs to special attention . These will be as
follows:
Hiring and recruiting and firing of employees:
It will be our duty and responsibility to enroll new employees to assign recruitments and to hire
new employees. For one to succeed through our
qualifications and have passed the interior interview which we will be conducting with the help
of some of our staff. Recruitment of new members will be through direct interview whereby one
will be required to come face to face with the interviewers for examination and also indirect
interview whereby applications will be invited through letters a, telephones , or emails . After
enrollment one will go further training through a trainer assigned for that duty.
The manager will be the chief legal advisor of the any matter arising in the business, should be
directed to me whatever the circumstance and my decision will be final
I will be chief organizer of the staff members, duties and responsibilities
I will be the overall in charge of all business operations in relation to contracts, sales, purchases,
installation and maintenance
I will be the one to decide on salaries and allowances of m employees
I will be entitled to not less than Ksh 45,000 per month from the profits, putting into
consideration the business progress.
19
ORGANISATION STRUCTURE
Board of
Directors
Chief Director
Co-Chief Director
Business
Manager
Secretary
Accountant
Child care
Teacher
Child care
Nurse
Child
Attendant
20
Cook
NUMBER QUALIFICATION
DUTIES AND
RESPONSIBILITIES
Business
manager
Secretary
Diploma in secretarial
studies. Computer Literate.
Age 21-28years old. Perfect
communication skills.
Priority given to ladies.
Business
accountant
Bus driver.
Child care
teacher
21
Child's nurse
Degree or Diploma of
Higher Education in nursing.
At least 2 years experience.
Good Communication skills.
Child
attendant
Cooks
Certificate in catering.
Kitchen responsibilities.
Sorting out the application and selecting those who have met the requirements
Sending the regrets to those who did not make meet the requirements
3.3.2 TRAINING
Methods of Training
Indoor Seminars
This is where business employs an expert to train the workers on different skill son working
22
Staff members
Basic
salary
Total per
year
Business Manager.
30000
10000
40000
480000
Secretary
20000
5000
25000
300000
Business Driver
5000
3000
8000
96000
15000*2
5000*2
20000*2
240000*2
Child nurse.
15000
3000
18000
216000
Child Attendant
7000*9
3000*9
10000*9
120000*9
Cook
5000
2000
7000
84000
Total
168000
60000
228000
2736000
23
LEGAL ASPECTS
3.5 LICENSES PERMITS AND BY LAWS
License permits and by laws are the legal documents which a business must abide with. They are
issued by the government officers to the business; its a basis requirement for any business to
operate
LICENSE
The business will be registered with the register of companies, whose department falls under the
attorney general.
BY LAWS
These are rules and regulations set by the local authority concerning business enterprises. The
business will ensure reviewing of license to prevent the disruption by the local authority
High safety standards will be maintained.
LICENCE
CONTACTS
AMOUNT PAID
(ksh)
Business license
5,000
Electrical license
1,500
Contract license
1,500
Certificate of
registration
www.attorneygeneral.co.ke
1,800
Total cost
9800
transport
18,000
216,000
3,000
36,000
Health/medical
2,500
30,000
Electricity
2,000
24,000
Postal
200
4,000
24
Legal/advisory
services
2000
24,000
Banking
500
6000
Mobile/telephone
2,000
24,000
Security
4,000
48,000
Advertisement
55,000
660,000
Stationeries
1,000
12,000
Repair and
maintenance
2,000
24,000
Garbage
200
2400
Email services
200
2400
Total cost
92,600
1,111,200
25
CHAPTER 4
4.0 OPERATIONAL/PRODUCTION PLAN
This is the technical part that takes care of the aspects of the business that results in the final
product or services for the customers. Careful planning is required to ensure that the output is
acceptable and of good quality that customers will be willing to spend their money on. The
partnership will ensure planning and control strategies to ensure that "PRECIOUS MOMENTS"
provides the best services to the customers.
The business will be opening at 8:00am and closing at 5:00 pm on daily working hours There
will be cleaning every morning for 15 minutes before opening time. The secretary will take the
position of the reception where all clients and customers pass through.
4.1 PRODUCTION FACILITIES AND CAPACITY
These are the materials that will be need in running of the business
Materials/ equipment
Unit price
Total
cost
Tables
10
800
8000
400
4,000
1,000
125000
5000
5000
900
1,800
JOBAO HARDWARE
P.O BOX 261 NAIROBI
Chairs
10
NYAGOBEI HARWARE
P.O BOX 431 NAIROBI
Benches
125
LUHYIA GENERAL
WORKS
P.O BOX 134 NAIROBI
GETRUDES HOSPITAL
P.O BOX101 NAIROBI
Shelves
K.K FURNITURES
P.O BOX 42 MADIANY
KITCHEN FACILITIES
700
KAMKUNJI SERVICES
P.O BOX 42 NAIROBI
100
7000
GAS COOKER
TUSKYS SUPERMARKET
8,000
16,000
26
P.K COMMUNNICATIONS
20,000
60,000
217300
N0
Staff members
Basic
salary
Total per
year
Business Manager.
30000
10000
40000
480000
Secretary
20000
5000
25000
300000
Business Driver
5000
3000
8000
96000
15000*2
5000*2
20000*2
240000*2
27
Child nurse.
15000
3000
18000
216000
Child Attendant
7000*9
3000*9
10000*9
120000*9
Cook
5000
2000
7000
84000
Total
168000
60000
228000
2736000
OVERHEAD COST
These are the expenses that the business will incur on a monthly basis or otherwise, expenses
incurred as operational costs, mostly for amenities, energy and other utilities that support the
efficient running of the business.
Names of services
transport
18,000
216,000
3,000
36,000
Health/medical
2,500
30,000
Electricity
2,000
24,000
Postal
200
4,000
Legal/advisory
services
2000
24,000
Banking
500
6000
Mobile/telephone
2,000
24,000
Security
4,000
48,000
Advertisement
55,000
660,000
Stationeries
1,000
12,000
Repair and
maintenance
2,000
24,000
Garbage
200
2400
Email services
200
2400
Total cost
92,600
1,111,200
28
29
CHAPTER 5
5.0 FINANCIAL PLAN
This section outlines the various expenses to be incurred, expected income from various sources
and how it will be spent.
5.1 Pre-operational cost
These are costs incurred before the business comes into operation. These will include various
material costs and equipment as well as legal documents to ensure smooth running of the
business.
Items
Cost (ksh)
Tables
8000
Chairs
4,000
Benches
125000
5000
Shelves
1,800
Kitchen Facilities
7000
Gas Cooker
16,000
Computers
60,000
Electricity
2,000
Insurance
8,000
5,000
Telephone installation
5,000
Business registration
3,000
Total
250,300
30
Amount (kshs)
Cash at bank
150000
Cash in hand
50000
Creditors
450000
800000
Debtors
200000
Working capital
1,425,000
5.3 CASH FLOW PROJECTION FOR MEDIQUIP SYSTEM SERVICES FROM APRIL
2015 TO MARCH 2016
cash in flow
april
may
june
july
august september october november december january february march total
beginningbalance
59500 74800 96000 124600
163600 206900 253800 305200 359600 418600 484300 2546900
cash sales
180000 185000 190000 200000 210000
215000 220000 225000 230000 235000 240000 245000 2575000
debtors
9000 10000 11000 11500 12000
12500 13000
13500
14000 14500 15000 15500 151500
cash at bank
50000
50000
total in flow
239000 254500 275800 307500 346600
391100 439900 492300 549200 609100 673600 744800 5323400
cash outflow
cash purchases
90000 94000 95000 96000 97000
98000 99000 100000 101000 10200 103000 104000 1179000
creditors
3000
3000
3100
3100
3200
3100
3100
3500
3500
3400
3400 35400
rent
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500 30000
wages and salaries
50000 50000 50000 50000 50000
50000 50000
50000
50000 50000 50000 50000 600000
allowances
4000
4000
4000
4000
4000
4000
4000
4000
4000
4000
4000
4000 48000
promotions
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000 60000
telephone and postage 1200
1200
1200
1200
1200
1200
1200
1200
1200
1200
1200
1200 14400
electricity
1000
1000
1000
1000
1000
1000
1000
1000
1000
1000
1000
1000 12000
water
300
300
300
300
300
300
300
300
300
300
300
300
3600
advertisement
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000
5000 60000
loan repayment
interest on loan
license and permits
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500
2500 30000
transport
10000 10000
9000 11000 10000
10000 11000
11000
12000 12000 10000 11000 127000
insuarance
4000
4000
mislleneous
1000
1200
1300
1300
1400
1500
1500
1500
1600
1500
1400
1400 16600
total cash outflow
176500 179700 179800 182900 183000
184200 186100 187100 189600 190500 189300 191300 2220000
net
59500 74800 96000 124600 163600
206900 253800 305200 359600 418600 484300 725500 3272400
31
2nd year
3rd year
Cash in bank
100000
170000
200000
Cash in hand
585860
628000
750000
Debtors
68000
75000
90000
Stock
1274000
1300000
1450000
Sub total
1987680
2168000
24900000
Creditors
510000
616000
650000
Sub total
1346400
1634000
1784000
Bank loan
135840
271680
271680
Owner equity
608470
392120
582820
Net profit
699160
759260
795300
Sub total
1234155
1391220
1405300
Total liabilities
2090710
2297000
2638500
Item
Current assets
Current liabilities
2nd year
3rd year
8164400
2598000
2690000
576000
684000
744000
Rent
70500
70000
108000
Water
10950
12000
14000
Item
Income
Total income
Expenses
32
Telephone
41850
45000
48000
Electricity
40400
42000
4500
Advertising
22500
26000
30000
Stationery
16200
18200
20000
Transport
5800
62000
70000
Depreciation
9000
18000
30000
Loan payment
135840
217680
217680
Repair and
maintenance
12000
14500
18900
Insurance
48000
68000
83000
Legal expenses
10000
19000
21000
Total expenses
1051240
1316380
1449580
720360
775260
810000
21200
16000
14700
699,160
759260
795300
33
Break-even point for the first year ending 4TH JANUARY 2016
Item
Amount
Fixed costs
Furniture and fittings
184170
Computers
98000
Insurance
56000
Licenses
14500
382500
Variable costs
Advertising
46260
Costs of services(labor)
87200
Telephone
12305
Electricity
16570
Water
4800
81250
1032385
The calculations above depicts that the market for services offered by the business is high and
prosperous. This creates a bigger chance for the business to capture a larger market share by
improving on services rendered further and offering the best prices for the commodities sold. It
indicates the possibility of a stable market share.
Net profit ratio
Net profit ratio is the difference between the gross profit and the expenses incurred. Net profit
ratio shows the profit generated by sales and it is calculated as below
Net profit ratio= profit before interest and tax*100
Services
=922102*100
4721487
=19.53%
5.8 Desired financing
This is the capital required to start and keep the business operational for some time.
Item
Pre-operational costs 4753529.75
Working capital
5846470.25
7500000
1300000
1800000
35
APPENDIX A: FORMULAS
1. Working capital= current assets- current liabilities
2. Break-even point (BEP) = fixed costs * sales
Sales variable cost
3. Gross profit ratio (GPR) = gross profit * 100
Services
4. Net profit ratio= profit before interest and tax*100
Services
36