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The word "Ceramic" has originated from the Greek word, "Keramos", which
means pottery. It also relates to an ancient Sanskrit word whose root meaning is
to burn, but it is predominantly used to indicate "burnt stuff". Almost 10,000
years later, with the establishment of settled communities, tiles were
manufactured in Mesopotamia and India. The first instance of functional pottery
vessels being used for storing water and food is thought to be around 9,000 or
10,000 BC. Clay bricks were also made around the same time.
The ceramics industry in India came into existence about a century ago and has
matured over time to form a industrial base. From traditional pottery making, the
industry has evolved to find its place in the market for sophisticated insulators,
electronic and electrical items. Over the years, the industry has been
modernising through new innovations in product profile, quality and design to
emerge as a modern, world-class industry, ready to take on global competition.
Though there are a number of large companies in the ceramics sector, small and
medium enterprises (SMEs) account for more than 50 per cent of the total
market in India, offering a wide range of articles including crockery, art ware,
sanitary ware, ceramic tiles, refractory and stoneware pipes among others. Most
of the players are grouped together in clusters.
Over the last two decades, the technical ceramics segment has recorded an
impressive growth propelled by the demand for high-alumina ceramics, cuttings
tools and structural ceramics from the industry. Overall, the Indian ceramics
industry has emerged as a major manufacturer and supplier in the global market.
Ceramic tile comes under Building Material Industry. Over the years, Indian
Building Material Industry poised to grow at a fast pace of almost 16%/annum
due to boom in real estate and construction industry. Increase in income levels
and availability of a range of financing options for housing is enabling rapid
growth in housing construction.
In India, particularly in NCR region, growth rate of building material industry is at
very high and constantly growing. By this project finding, we have been trying to
catch the opportunities and demand of various tile making organisations for their
commercial and residential needs in Ghaziabad and Meerut region.
Also as marble prices begin to pinch purses in these times of meltdown, tiles are
making deeper inroads into urban homes. And they are getting more designer
makeovers to suit market demands.
Knowing exactly who your customers or target prospects are and where
they are located.
Understanding exactly what your target customers want and need, why
they need it, how they need it and when they need it.
Being confident enough to develop or create a USP that you can offer
to fulfil your customers' needs completely.
Refining your strategy based on what you learn while testing your
proposition in your chosen market.
Implementing your USP and ensuring that it is articulated in all of your
marketing messages, campaigns and sales channels.
Recognizing when your proposition is working and marketing it fast,
first and aggressively in your sector to achieve an unassailable lead
over your competitors.
If clear objectives and activities are set, results can be easily monitored.
The strategy should involve the people who work in the Ceramic Tile
business, because without them there is no business.
Many managers fall down because they are not capable of
understanding how best to use the people within the Ceramic Tile
business. The staff should be the first to be consulted because they
know what is going on in their section of the business and how it can
be improved so that even those at the bottom of the ladder e.g.
cleaner, know what the business is about, where it is going and how
she can have an input. After all, the cleaner usually hears what is going
on in the various departments.
Think through the consequences of your marketing strategy to make
sure it's realistic. For example, there is no point in a strategy based on
rapid growth if you won't be able to produce enough goods. The best
strategy will reflect your own strengths and weaknesses.
Key elements of a successful Ceramic Tile marketing strategy could see you start
by looking for new customers similar to the ones you already have.
When reviewing your existing customers you need to consider:
As Ceramic Tile businesses pass from small to medium sized, there is quite often
a tendency for some of the strengths and weaknesses to diminish. Whatever size
your business is you must still be honest with yourself and whether any of the
weaknesses still apply to your Ceramic Tile business?
It would help if you made a list your own business' strengths and weaknesses,
getting input from all staff including management as many of your employees as
possible. Compare your strengths and weaknesses with those of your main
competitors. Check whether you need to take corrective action to minimise
weaknesses and identify where you can exploit strengths that your competitors
don't have.
There is a tendency for the marketing activity of smaller businesses to be short
term, ad-hoc, and reactive leading to a fire-fighting culture. This can cost time
and more importantly money, because resources are not optimally deployed as a
result of not considering the fuller, longer-term picture.
However, a balance is needed.
The ability of the smaller business to be flexible and respond rapidly to market
changes is a major strength in the right direction. This is particularly the case in
fast moving markets and when in competition with larger businesses who are far
less likely to be able to respond as quickly. In order to avoid short-term knee-jerk
reactions whilst maintaining flexibility, you need an overall strategy for your
activities to fit into. If you check whether your response to market situations is
consistent with your overall strategy you can decide whether a particular course
of action is appropriate.
Before you can develop a strategy, you need to identify your objectives.
An example could be what you want to achieve in a particular market.
Once you have your objectives and a strategy, you are well on the way to having
a marketing plan. You may well have this in your head, but it's much better to
write it down so that you have something to keep you on track and to show to
others in your Ceramic Tile business.
Don't treat all of your market segments the same. You need to
customise your product / service offering and your communication to
be appropriate to each segments needs. The results will be worth the
effort because there is substantial evidence to show that Ceramic Tile
businesses that take account of their market segments in this way are
more likely to be successful.
Focus on a manageable number of segments to avoid overstretching
your resources.
You can use a 'rolling' promotional cycle, where, for example, you
concentrate your promotional activity on a different segment every
three or six months. Choose a time period for the 'cycle' appropriate to
your business. In this way you can still cover several market segments
but you will achieve a greater return on effort by focusing on one
segment at a time.
Focus your marketing attention on those customer segments where
your main strengths have the best fit.
Focus On a Niche
Focusing on a market niche is a particularly appropriate competitive Ceramic Tile
marketing strategy for small Ceramic Tile businesses.
If you are a smaller Ceramic Tile business, you may find it beneficial to
consider focusing even further within a niche or market segment to
become a specialist. Small Ceramic Tile businesses have greater
credibility as specialists and there is the advantage that you will
develop a very deep knowledge and expertise within your market as
you pursue this route.
The disadvantage to this strategy is the risk associated with total
reliance on a small market sub-segment. You will need to monitor the
market regularly so that you can be ready to target an alternative
market if necessary.
In many cases micro and some small Ceramic Tile businesses are
operating with a customer base that is far too small. This imposes
undue risk, because the sales from one customer can account for a
substantial proportion of total revenue. Consequently, the loss of a
customer could have a major impact on your business, and in some
cases result in its demise.
Ask yourself whether you are in a high-risk situation. This can be done
by taking a common sense view by calculating the percentage of your
total revenue accounted for by each customer, and for each, ask
yourself what the impact on your business would be if you lost that
customer and whether you would survive.
If the answer is no to any of them, then you need to take steps to increase your
customer base.
this the better, but remember not to neglect your existing customers
while you do this.
Stimulate Referrals:
Existing customers:
When considering existing customers always remember that they are the
bedrock foundations of your Ceramic Tile business and are:
Either they will never have the potential for increased sales, or, given some
work, they could be developed. Identify which are which and take steps to sell
more to those with sales potential.
Customer Profitability:
3.
4.
5.
If the answer to the above questions is yes to the first question and no to
questions two to five then you need to take an urgent look at upgrading your
database, but take expert advice on this.
In order to retain and develop existing customers you will clearly need
to ensure their total satisfaction. This process can stimulate innovation
because you may need to modify existing products and services or
develop new ones in order to continue to satisfy their needs.
Find out from your customers what their needs are now and in the
future in order to achieve this. This will indicate if you will you need to
modify products/services or develop new ones to fulfil these needs?
Retaining Employees:
There is a distinct cost advantage to retaining employees because it costs a lot
to recruit and train a new employee, and in the early days they are less
productive. As with customers, you need to make sure that your employees are
satisfied in order to retain them. You are also unlikely to have satisfied customers
if your employees aren't satisfied.
These are two good reasons for making sure that you keep your employees but
how good are you at this?
Consider if you have:
Now look at your Ceramic Tile marketing strategy and identify how it actually
applies to your business or business idea.
Choose the right market for your product. The most important aspect of
any Ceramic Tile marketing strategy is ensuring you have chosen the
right market at which to aim your products and services. No matter
how convincing your sales messages and advertising copy, or how
good you are at selling and articulating the benefits of your service,
you will almost certainly fail if you haven't selected the right target
audience in the first place, or haven't understood what that audience
needs. By selecting the market with the right profile of consumers who
have a propensity to buy your products or service, you will be able to
aim your proposition and the benefits it brings directly at them.
Keep up to date with changes in customer preferences and buying
patterns, and the seemingly relentless changes in technology and
other external forces. If you do not make the effort to move forward
constantly, your competitors will steal your market share, your biggest
customers, or your intended new market before you have a chance to
do anything about it.
Keep your eye on the marketing ball. The market focus of your business
ensures you are continuing to provide the unique value and benefit
your customers need and expect from your service.
As worlds 3rd largest producer of tiles, the varieties of the tile product are
available in the market. For kitchen, wall dcor, small size tiles, with attractive
patterns can be seen in wide range of colours, sizes, are there in the market.
From the blue pottery tiles to tiny types with custom dcor, crafted hand cut
stones, glass tiles, and large format tiles by organized sectors are available.
Place
Gujarat has a highly developed ceramics industry concentrated in the Morbi,
Wankaner, Thangadh, Bamanbor, Shapar-Veraval areas in Rajkot district. The
industry has a turnover is around Rs.10000 Core per annum in the state. These
areas in the Sauarashtra region are rich in red soil (fire clay), which is the raw
material for the ceramic industry. In addition, raw materials such as volestonite
and feldspar are acquired from mines in Bikaner and Jaipur. Powder used in the
industry comes from the Pune and Udaipur. Fuel Gas is supplied from the
Porbandar
Promotion
Many ceramic companies in Gujarat have launched online portals to directly
come in contact with customers. Visitors of the site can customize the designs at
their will and order a sample of the tile before buying it.
Big players like Asian Granito, Kajaria, have already established their brand
showrooms at the big cities of the selected states to display their products and
directly reach to their customers. Recently, Orient Ceramic has opened their
show rooms in Andhra Pradesh in Feb-2011. After successful launches in
Uttarakhand, Assam,Kerala, Chhattisgarh, Delhi, Hariyana, Rajasthan, Punjab and
UTs and Chandigarh. Somany Ceramics had decided to revise its plan of opening
retail stores in the country. It was earlier planning to open 60-65 retails store but
now it will go ahead with 50 stores.
Price
Though Indian ceramic industry is the facing pricing war from China, our price is
reasonably low in premium market like Europe, Canada and US. Only things we
need is proper sales networks in this market. The prices of the Morbi based
ceramic products have hiked prices by 12%with gas and other raw material
prices rising continuously at the time rising coupled with lower demand plaguing
the industry and the rise in RM prices had added further woes.
Product
There is a wide range of designs and sizes to choose from. Introduction of two
new categories-i.e., Vitrified and Concept tiles.
Price
The price range is very vast. Due to capacity expansion supply is increased so
price is lowered down by 35%. Moreover price war from china has also lowered
down prices.
Promotion
Advertising is done in leading Construction magazines and interior design
journals. Taking part in international exhibitions is routine.
Place
Wide distribution network in and outside state. Products delivered within feasible
timeline of order
construction equipment. The once peaceful plaza has been transformed into a
terminal, the road's end (to date). A traditional-style building once housed a
native museum with a large collection of these ceramics; it has been replaced by
a curve in the road, near a stand for beer and soft drinks. But tradition carries on,
and during the ceremonies that day women served aswa from their bowls to the
gathered crowd.
There is no specialized role of "potter," although there are variations in women's
pottery-making abilities. Ability is based on a woman's integration of ecosystem
knowledge, personal experiences, familial integrity and cosmology. Briefly stated,
cosmology is a learning process which synthesizes ancient knowledge with
vision, obtained through on-going observations and dreams.
Quichua has no words for "art" or "artist". Words most often heard in praise of
ceramics are sumaj, beautiful, and sinchi, strong - the same words used to
describe powerful shamans' behavior. Superb potters' creations are said to have
muskuymanda, "imagery" from dreams, and inevitably are affiliated with a
powerful shaman. Just as a shaman is able to communicate his synthesis of
knowledge and vision through chants, a skilled potter communicates her
synthesis and integration through the graphic symbolism imbedded in her
creations. Materials, techniques, colors and decorations remain traditional, but a
woman's choice and presentation of certain motifs from her repertoire of
numerous culturally based designs expresses her thought, knowledge and
integration.
Over the last decade, Canelos Quichua ceramics have gained popularity in
national and international ethnic and tourist art markets. In spite of such
concessions as making smaller sizes for tourists and omitting serving spouts on
figurines, potters have not redirected their efforts to producing "arts of
acculturation." In fact, acclaim of the ceramics, within and beyond Ecuador, has
been accompanied by a growing awareness of the creators as Canelos Quichua.
This recognition of the existence of Canelos Quichua as a unique people is
extremely important in a world where scarcely six years ago, they were
overlooked, ignored, or thought to have disappeared into national "society." To
date, their wares have been included in such exhibits as Ecuadorian
folkcraft/handicraft exhibits in Quito and at the Inter-American Development
Bank in Washington, D.C. They have been the topic of articles in Ecuadorian
magazines and newspapers. High quality pottery is sold in the better gift shops
in Quito for appropriately good prices, and some native people now are selling
their ceramics directly to shop owners rather than through middlemen.
The road from mythology to money is illustrated by a brief saga, Sicuanga Goes
to Market. A traditional small jar is known as a sicuanga manga, used by women
to store precious things such as smooth stones for burnishing pottery, and to
save feathers from the sicuanga - toucan - bird, from which come their four basic
colors (black, white, red, yellow) - until enough were accumulated to make a
headdress.