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1 INTRODUCTION TO MANAGEMENT
QUESTION 1
Role that business organisations play in modern society

1.What is Management
1.
2.
3.
4.
5.
6.
7.
8.

To satisfy the needs of the society

To serve society by bringing together the resources to
produce products and services
To use managers to activate, guide, combine, allocate,
coordinate and deploy business resources
The success of the organisation satisfies the needs of
the society
If managers do their jobs well the organisation will be
successful-the country will prosper and they can
compete with the international market and can
provide jobs

Role of business in society

Managerial process
Levels and kinds of management
Managerial roles
Managerial skills
Management competencies
Ways to master managerial skills
Challenges in South Africa

QUESTION 2
2. Organising
Allocate the organisations human and other
resources to relevant departments and individuals
Tasks, roles and responsibilities have to be defined
3. Leading
Directing and monitor human resources
Get things done through people
4. Controlling
Make sure that the organisation is on the right way to
reach the goals, vision and mission
Measure performance to determine how well the
goals have been achieved and to take corrective
measures

Interactive nature of the components of the

management process
Figure 1.1
Figure 1.2
1.Planning
Management tool to determine the organisations
vision, mission and goals.
Identify ways to reach goals and finding resources

QUESTION 3
2. Middle management
Levels and kinds of management
Responsible for different departments in the
organisation
Implement policies, plans and strategies formulated
by top management
Responsible for medium term and short term
planning, organising, leading, controlling
Monitor environment influences

1. Top management
Small group of managers that lead the organisation
They have power and authority. Concerned with
long-term planning, designing organisational
structure, lead, monitor overall performance

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QUESTION 4
Managerial roles
Bring resources together and decide which and in
what quantities will they achieve organisational goals
Plan and execute what must be done to attain the
goals
Responsible for the success and sustainability of
organisation
1.Interpersonal role
Figurehead: Perform duties that is ceremonial and
symbolic
Leader: Motivate, appoint, train, promote, dismiss
Relationship builder: maintain good relationships

3. Lower/ first-line managers

Responsible for small sections of the organisation
Ensure the plans of middle management are
implemented
Spend a lot of time supervising the work of
subordinates

2. Information role
Monitor: Obtain information from colleagues,
subordinates, department heads and stakeholders
Analyser: Link in the communication process
Spokesperson
3. Decision making role
Entrepreneur: Identifies new opportunities
Problem solver: improve productivity, minimise strikes,
restructuring
Allocator of resources: money, people and equipment
Negotiator: Individuals, departments, trade unions

QUESTION 5
Managerial skills on different levels
Conceptual: mental ability to view the
organisation holistically. Thinking and planning.
Strategic planning- how to exploit opportunities
and minimise threats.
Interpersonal: ability to work with people. 60%
of time spent working with people.
Communication, understanding people, resolve
motivate
Technical: use knowledge and
techniques of
a specific discipline to
reach goals.
Management at a lower
level requires sound
knowledge of technical activities.
See diagram 1.6 (p16)
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QUESTION 6

QUESTION 7

Management competencies

Ways to master management competencies

Competencies- what he must be able to do

MCI: Management Charter Initiative- focusses on
what managers must be able to do instead of what
they know
NQF :National Qualifications Framework -defines
management competence in terms of 10 levels

Managers must learn and educate themselves in

a large number of
disciplines
Prepare physically, mentally and spiritually
Acquire new skills

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QUESTION 8
Name 10 challenges in SA organisations
1. Changes in technology
2. Diseases
3. Currency collapses
4. New wars
5. Legislation
6. Labour movements
7. Crime
8. Corruption
9. Shortage of skilled workers
10. Loss of investors confidence
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