Colour LaserJet 5500 Error Codes

Introduction
Most control panel messages are status messages that display information about the printer's
current operation. In addition, the printer displays warning messages, error messages, and
critical error messages. This document contains a brief description of each message category
and sections that explain each numerical control panel message and recommend what action
needs to be taken to resolve the error.
Status messages
Status messages reflect the current state of the printer. They offer information about
normal printer operation and no interaction is required to clear them. They change as
the state of the printer changes. Whenever the printer is ready, not busy, and has no
pending warning messages, the status message READY is displayed if the printer is
online.
Warning messages
Warning messages display information about data and print errors. These messages
typically alternate with the READY or STATUS messages and remain displayed until
the
(Select) button is pressed. If CLEARABLE WARNING is set to JOB in the
printer's configuration menu, these messages are cleared by the next print job.
Error messages
Error messages communicate that some action must be performed, such as adding
paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO
CONTINUE=ON the printer will continue normal operation after displaying an autocontinuable error message for 10 seconds.
NOTE: Any button pressed during the 10-second display of an auto-continuable error
message will override the auto-continue feature and the function of the button
pressed will take precedence. For example, pressing the CANCEL JOB button will
cancel the job.
Critical error messages

Critical error messages display warnings about device failures. Turning the printer off
and then on can clear some of these messages. These messages are not affected by
the AUTO CONTINUE setting. If a critical error persists, service is required.
NOTE: The control panel messages are listed in numerical order.
10.00.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?

Possible printer control panel message
10.00.00 - The printer cannot read or write to the black print cartridge memory tag.
10.00.01 - The printer cannot read or write to the cyan print cartridge memory tag.
10.00.02 - The printer cannot read or write to the magenta print cartridge memory tag.
10.00.03 - The printer cannot read or write to the yellow print cartridge memory tag.
Description
The printer cannot read or write to the print cartridge memory tag.
Action
1. Turn the printer off and then back on.
2. If error returns, remove all print cartridges and turn printer off.
3. Cold reset the printer.
a. Turn the printer on.
b. Watch the control panel.
c. When the memory starts counting, press and hold the green
(Select) button.
d. Continue holding the green check button until the Ready, Data, and
Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light
f.
g.
are on steady. The control panel will display SELECT LANGUAGE.

Press (Down Arrow) button once. The control panel will display
COLD RESET.
Press (Select). The printer will perform a cold reset and then
continue its power-on sequence.
4. Wait for the printer prompt to install each print cartridge.

5. If the error persists, contact HP Customer Care Support.
10.10.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?

Possible printer control panel error message
10.10.00 - The printer cannot read or write to the black print cartridge memory tag, or
the memory tag is missing.
10.10.01 - The printer cannot read or write to the cyan print cartridge memory tag, or
10.10.02 - The printer cannot read or write to the magenta print cartridge memory tag,
or the memory tag is missing.
10.10.03 - The printer cannot read or write to the yellow print cartridge memory tag, or
Description
The printer cannot read or write to the print cartridge memory tag, or the memory tag
is missing.
Action
2. If error returns, remove all print cartridges and turn the printer off.
(Select) button.
e.
f.
g.

Release the check button when the Ready, Data, and Attention light
COLD RESET.

10.30.00 SUPPLIES ERROR alternates with FOR HELP PRESS ?

Description
Non-HP black print cartridge installed.
Action
1. Ensure print cartridge is a genuine HP cartridge.

(Select) button.
e. Release the check button when the Ready, Data, and Attention light
f.
g.

COLD RESET.


Description
Non-HP cyan print cartridge installed.
Action
1. Ensure the print cartridge is a genuine HP cartridge.
(Select) button.
e.
f.
g.

COLD RESET.


Description
Non-HP magenta print cartridge installed.
Action
3. If the error returns, remove all print cartridges and turn the printer off.
d.
e.
f.
g.
(Select) button.
Continue holding the green check button until the Ready, Data, and
COLD RESET.


Description
Non-HP yellow print cartridge installed.
Action
3. If the error returns, remove all print cartridges and turn the printer off.
(Select) button.
e.
f.

COLD RESET.
g. Press
(Select). The printer will perform a cold reset and then


13.0A JAM IN TOP COVER AREA

Description
During a duplex print job, media was delayed in the output bin before it entered the
duplex path.
Action
1. Open the top cover.
2. Pull forward on the two green handles on either side of the fuser to
disengage the fuser rollers.
3. Open the fuser cover, and remove the media.

4. Press back on the two green handles on either side of the fuser to re-engage
the fuser rollers.
5. Close the top cover
13.01.00 JAM IN TRAY X alternates with FOR HELP PRESS ?

Description
Paper is delayed in the feed area of the specified tray (x).
Action
1. Lift the top cover.
2. Pull open the front cover.
3. Pull open the Electrostatic Transport Belt (ETB).
4. Pull paper by both corners to remove it.
5. If no paper is found, re-adjust all paper guides in trays to ensure settings are
correct.
6. Make sure paper trays are not overfilled.

7. Clean the pick-up roller and separation pad and replace if worn.
13.02.00 JAM IN TRAY X alternates with FOR HELP PRESS ?

Description
Paper is stuck in the feed area of the specified tray (x).
Action

5. Clean the pick-up roller and separation pad and replace if worn.
6. If paper is folding into an accordion shape, check that all print cartridge
shutters are opening and closing in unison as you open and close the ETB.
13.05.00 JAM IN PAPER PATH X alternates with FOR HELP

PRESS ?
Description
Paper is delayed in the paper input path or has not reached the fuser paper sensor in
the expected time.
Action
5. Check that all print cartridge shutters are opening and closing in unison as
you open and close the ETB.
13.09.00 JAM IN TOP COVER AREA X alternates with FOR HELP

PRESS ?
Description
Paper has jammed or crumpled into an accordion fold as it enters the fuser.
Action
2. Firmly lift the two green handles on either side of the fuser to disengage the
fuser rollers.
3. Open the fuser cover and remove the paper.

4. Firmly press down on the two green handles on either side of the fuser to reengage the fuser rollers.
5. Open the Electrostatic Transport Belt (ETB).

6. Check for additional paper in the paper path.
13.12.00 JAM IN DUPLEX PATH X alternates with FOR HELP

PRESS ?
Description
During an automatic two-sided (duplex) print job, paper was removed from the output
bin before it entered the duplex path, or paper has entered the duplex path, but it is
stuck.
Action
2. Pull open the front cover. (Do not open the Electrostatic Transport Belt
[ETB].)

4. Open the ETB.
5. Check for additional paper in the paper path.
13.21.00 JAM IN PAPER PATH X alternates with FOR HELP

PRESS ?
Description
One of the covers is not completely closed. Be sure both covers are closed before
printing.
Action
1. Open the covers and the Electrostatic Transport Belt (ETB).
2. Pull paper by bother corners to remove it.
20 INSUFFICIENT MEMORY alternates with TO CONTINUE

PRESS
Description
The printer has received more data from the computer than fits in available memory.
Action
1. Press
(Select) to resume printing. Some data will be lost.
2. Reduce the complexity of the print job to avoid this error. This can be done by
lowering the resolution of graphics, and printing at a lower resolution.
3. If the message persists, adding additional memory to the printer may allow
printing of more complex pages.
22 EIO 1 BUFFER OVERFLOW alternates with TO CONTINUE

PRESS
Description
Too much data was sent to the EIO card in EIO Slot 1. An improper communications
protocol might be in use.
Action
1. Press
2. Check the host configuration.
22 EIO 2 BUFFER OVERFLOW alternates with TO CONTINUE

PRESS
Description
Too much data was sent to the EIO card in Slot 2. An improper communications
protocol might be in use.
Action
1. Press
2. Check the host configuration.
22 PARALLEL I/O BUFFER OVERFLOW alternates with TO

CONTINUE PRESS
Description
Too much data was sent to the parallel port.
Action
1. Press
2. Check for a loose cable connection and be sure to use a high-quality cable.
Some non-HP parallel cables might be missing pin connections, or might
otherwise not conform to the IEEE-1284 specification.
3. If the message persists, change PARALLEL ADV COMMUNICATION to OFF,
and PARALLEL HIGHSPEED to NO in the I/O Menu.
22 SERIAL I/O BUFFER OVERFLOW alternates with TO

CONTINUE PRESS
Description
Too much data was sent to the serial port.
Action
1. Press
2. Print an EIO Configuration page and verify that the serial pacing item
matches the setting on the computer.
a. Press (Select) to access the Menu on the Control Panel.
b. Press the (Down Arrow) button until PRINT CONFIGURATION is
highlighted.
c. Press (Select) to print the Configuration page.
40 BAD SERIAL TRANSMISSION alternates with TO CONTINUE

PRESS
Description
An error (parity, framing, or line overrun) occurred while data was being sent to the
serial port.
Action
1. Press
2. Check for a loose cable connection.

3. Turn the printer off.
4. Reseat the EIO card and turn the printer on.
5. If the error returns, try a different EIO slot
6. Print an EIO Configuration page and verify that the serial pacing item
matches the setting on the computer.
b. Press the (Down Arrow) button until PRINT CONFIGURATION is
highlighted.
c. Press (Select) to print the Configuration page
40 EIO 1 BAD TRANSMISSION alternates with TO CONTINUE

PRESS
Description
A connection with the card in EIO Slot 1 has been abnormally broken.
Action
1. Press

4. If the error returns try a different EIO slot.
5. If this message persists, contact an HP-authorized service or support
provider.
40 EIO 2 BAD TRANSMISSION alternates with TO CONTINUE

PRESS
Description
A connection with the card in EIO Slot 2 has been abnormally broken.
Action
1. Press

4. If the error returns try a different EIO slot.
provider.
41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ?

alternates with LOAD TRAY XX: [TYPE] [SIZE]
Description
Paper is loaded that is longer or shorter in the feed direction than the size configured
for the tray.
Possible printer control panel error message:

41.3 UNEXPECTED SIZE IN TRAY 1
Action
1. If the incorrect size was selected, cancel the job or press ? (Help) to access
help.
2. Press
(Up Arrow) and
(Down Arrow) to step through the instructions.
3. Adjust all trays to the correct paper size.
41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS?

alternates with LOAD TRAY XX: [TYPE] [SIZE]
Description
The printer senses a different paper or print media type in the paper path than
configured in the tray.

41.5 UNEXPECTED TYPE IN TRAY 1
Action
1.
If the incorrect type was selected, cancel the job or press ? (Help) to access
help.
2.
Press
(Up Arrow) and
(Down Arrow) to step through the instructions.
41. X PRINTER ERROR FOR HELP PRESS ? alternates with TO

CONTINUE PRESS (Select)
Description
A printer error has occurred.

41.1 unknown misprint error
41.2 beam detect misprint error
41.3 media feed error (size)
41.4 no VSYNC error
41.5 media feed error (type)
41.6 ETB detection error
41.7 feed delay error
41.9 noise VSREQ
Action
1. Press
(Select) to continue or press ? (Help) for more information.
2. If the message persists, turn the printer off and then back on.
3. If the message persists, contact an HP-authorized service or support
provider.
49.xxxx PRINTER ERROR

Description
49 errors are generally communication errors or file related issues and can usually be
resolved by following the steps below:

49.4C02
49.FF02
49.FF07
49.FF08
Action
1. Turn the printer off, and then turn it on again.
2. If the 49 error returns turn the power off, unplug the power cable, disconnect
all network cables, and remove the HP Jetdirect card (or any third-party
devices), if installed.
3. Wait at least 30 seconds before plugging the printer back in directly to a wall
outlet. Do not plug the printer into a power strip or a surge protector.
4. Turn the printer on. If the 49 error returns, turn the power off, and then unplug
the printer.
5. Remove the formatter board.

6. Check that the parallel I/O board is firmly installed on the formatter board.
7. Check for any non-HP memory DIMMs. If any extra memory is installed,
remove it.
8. Reconnect the power cord, and turn the power on.

9. If the 49 error returns, perform a cold reset.
d.
e.
f.
g.
(Select) button.
Continue holding the green (Select) button until the Ready, Data,
and Attention lights flash once, and then stay on steady.
Release the (Select) button when the Ready, Data, and Attention
light are on steady. The control panel will display SELECT
LANGUAGE.
COLD RESET.
10. If the 49 error returns, contact an HP-authorized service or support provider.
50.X FUSER ERROR alternates with FOR HELP PRESS THE ?

Description for specific 50.X errors
Error message
Description
50.1
A low fuser temperature error has

occurred, possibly due to an inadequate
external or internal power supply.
50.2
A fuser warm-up service error has

50.3
A high fuser temperature error has

50.4
A faulty fuser error has occurred. There

may be a problem with the printer's fuser,
or inadequate external or internal power
supply/line voltage.
50.5
An inconsistent fuser error has occurred,

possibly due to an inadequate external or
internal power supply/line voltage.
50.6
An open fuser error has occurred.
Action
1. Turn the printer off, and turn it on again.
2. Remove the surge protector or Uninterruptible Power Supply (UPS) and
connect the printer directly to a power source.
3. Try a different power cord.

4. Try a different electrical circuit.
5. Inspect the fuser for media or damage, and reseat the fuser.
a. Open the top cover.
b. Locate the green square tab on the right of the fuser flap and lift it to
inspect the fuser roller for media or damage.
c. Unscrew two blue knobs located on each side above the control
panel.
d. Lift the fuser by grasping the fuser housing above the green arrow on
e.
the left and right.

Reinstall the fuser.
6. Perform a cold reset on the printer.

(Select) button.
e.
f.
g.

COLD RESET.

provider.
51.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO

CONTINUE TURN OFF THEN ON
Possible printer control panel error messages
51.10
51.20
51.1K
51.2K
51.1C
51.2C
51.1M
51.2M
51.1Y
51.2Y
Description
Either a beam detects error or a laser error has occurred.
X Description
1 - Beam detect error
2 - Laser error
Y Description
0 - No color
K - Black
C - Cyan
M - Magenta
Y - Yellow
Action
1. Press the green
(Select) button to continue.

3. Perform a cold reset.
(Select) button.
d. Continue holding the green

e.
f.
g.
(Select) button until the Ready, Data,

LANGUAGE.
COLD RESET.

provider.

Possible printer control panel error message
52.10
52.20
52.1K
52.2K
52.1C
52.2C
52.1M
52.2M
52.1Y
52.2Y
Description
A scanner error, scanner startup error, or a scanner rotation error has occurred.
X Description
1 - Scanner error
2 - Scanner startup error
3 - Scanner rotation error
Y Description
0 - No color
K - Black
C - Cyan
M - Magenta
Y - Yellow
Action
1. Press the green

d.
e.
f.
g.
(Select) button.
LANGUAGE.
COLD RESET.

provider.
53.10.05 PRINTER ERROR alternates with TO CONTINUE TURN

OFF AND THEN ON
Description
A DIMM is installed in both 168-pin DIMM Slot J4 (as labeled on the formatter board)
and 100-pin DIMM Slot J5 (as labeled on the formatter board). This is an invalid
configuration. DIMMs cannot be installed in both of these slots at the same time.
Action
2. Remove one of the DIMMs, or move one of the DIMMs to a different slot.
3. Turn the printer back on.
provider.
53.11.YY PRINTER ERROR alternates with TO CONTINUE PRESS

CANCEL JOB
53.11.00
53.11.01
53.11.02
53.11.03
53.11.04
53.11.05
Description
An error occurred with the printer's memory in DIMM Slot J1 (as labeled on the
formatter board). This may be unsupported memory.
Action
1. Press the Cancel Job button.
3. If the message returns, check memory DIMM in Slot J1 to ensure it is
supported memory.
4. Move to a different memory slot to determine if slot is bad.

5. Reseat or replace the memory in DIMM Slot J1.
provider.

CANCEL JOB
53.12.00
53.12.01
53.12.02
53.12.03
53.12.04
53.12.05
Description
Action
3. If the message returns, check memory DIMM in Slot J2 to ensure it is
supported memory.
4. Move to a different memory slot to determine if the slot is bad.

5. Reseat or replace memory in DIMM Slot J2.
provider.
53.13.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB

53.13.00
53.13.01
53.13.02
53.13.03
53.13.04
53.13.05
Description
Action
1. Press Cancel Job button.
3. If the message returns, check the memory DIMM in Slot J3 to ensure it is
supported memory.

provider.

CANCEL JOB
53.14.00
53.14.01
53.14.02
53.14.03
53.14.04
53.14.05
Description
Action
3. If the message returns, check the memory DIMM in Slot J4 to ensure it is
supported memory.

provider.
53.X0.ZZ PRINTER ERROR alternates with TO CONTINUE TURN

OFF THEN ON
Description
An error has occurred in the onboard RAM.
Action
1. Press
(Select) to continue.

provider.
54.1 PRINTER ERROR

Description
A low fuser temperature error has occurred.
Action
2. Remove the surge protector or Uninterruptible Power Supply (UPS) and
connect the printer directly to a power source.
3. Try a different power cord.

4. Try a different electrical circuit.
5. Inspect the fuser for media or damage, and then reseat the fuser.
a. Open the top cover.
b. Locate the green square tab on right of the fuser flap and lift to
inspect fuser roller for media or damage.
c. Unscrew two blue knobs located on each side of the fuser.

d. Lift the fuser by grasping the fuser housing above the green arrow on
e.
left and right.

Reinstall fuser.

(Select) button.

e.

f. Press
g.
(Down Arrow) button once. The control panel will display

COLD RESET.

provider.
54.3 PRINTER ERROR

Description
There is a problem with the Image Density Sensor.
Action
2. Force a calibration by selecting CALIBRATE NOW from the Print Quality
Menu.
a.
b.
c.
d.
e.
f.
g.
h.
Press (Select) to enter the MENUS.

Press (Down Arrow) to highlight CONFIGURE DEVICE.
Press (Select) to select CONFIGURE DEVICE.
Press (Down Arrow) to highlight PRINT QUALITY.
Press (Select) to select PRINT QUALITY.
Press (Down Arrow) to highlight CALIBRATE NOW.
Press (Select) to select CALIBRATE NOW.
Wait for the printer to calibrate.

(Select) button.

e.
f.
g.

COLD RESET.

provider.
54.4 PRINTER ERROR

Description
There is a problem with the Waste toner sensor.
Action
Turn the printer off, and turn it on again.
54.5 PRINTER ERROR

Or
54.20 PRINTER ERROR

Description
There is a problem with the Color Plane Registration Sensor
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


(Select) button.

e.
f.
g.

COLD RESET.

provider.
54.6 PRINTER ERROR

Description
There is a problem with the Overhead Transparency (OHT) Sensor
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


d.
e.
f.
g.
(Select) button.
COLD RESET.

provider.
54.7 PRINTER ERROR

Description
There is a problem with the yellow drum home position sensor.
Action
2. If the error returns, remove the yellow cartridge and turn the printer off.
d.
e.
f.
g.
(Select) button.
COLD RESET.
4. Wait for the printer to prompt for installation of the yellow print cartridge.
provider.
54.8 PRINTER ERROR

Description
There is a problem with the magenta drum home position sensor.
Action
2. If the error returns, remove the magenta cartridge and turn the printer off.
d.
e.
f.
g.
(Select) button.
COLD RESET.
4. Wait for the printer to prompt for installation of the magenta print cartridge.
provider.
54.9 PRINTER ERROR

Description
There is a problem with the cyan drum home position sensor.
Action
2. If the error returns, remove the cyan cartridge and turn the printer off.
d.
e.
f.
g.
(Select) button.
COLD RESET.
4. Wait for the printer to prompt for installation of the cyan print cartridge.
provider.
54.10 PRINTER ERROR

Description
There is a problem with the black drum home position sensor.
Action
2. If error returns, remove the black toner cartridge and turn printer off.

d.
e.
f.
g.
h.
(Select) button.
COLD RESET.
Wait for printer prompt to install the black toner cartridge.

provider
54.11 PRINTER ERROR

Description
There is a problem with the yellow density sensor.
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


a.
b.
c.
d.
e.
f.
g.
Turn the printer on.

Watch the control panel.
When the memory starts counting, press and hold the green
(Select) button.
COLD RESET.
4. Replace the yellow cartridge

provider.
54.12 PRINTER ERROR
Description
There is a problem with the magenta density sensor.
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


a.
b.
c.
d.
e.
f.
g.

(Select) button.
COLD RESET.
4. Replace the magenta cartridge

provider.
54.13 PRINTER ERROR

Description
There is a problem with the cyan density sensor.
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


a.
b.
c.
d.
e.
f.
g.

(Select) button.
COLD RESET.
4. Replace the cyan cartridge.

provider.
54.14 PRINTER ERROR

Description
There is a problem with the black density sensor.
Action
Menu.
a.
b.
c.
d.
e.
f.
g.
h.


d.
e.
f.
g.
(Select) button.
COLD RESET.
4. Replace the black cartridge.

provider.
54.19 PRINTER ERROR

Description
There is a problem with the Electrostatic Transport Belt (ETB) speed control sensor.
Action
2. Remove the ETB and reseat it.
(Select) button.

e.
f.
g.

COLD RESET.

provider.
54.21 PRINTER ERROR

Or
54.22 PRINTER ERROR

Or
54.23 PRINTER ERROR

Or
54.24 PRINTER ERROR

Description
There is a problem with the toner level sensors. The specific 54.2X corresponds with
a specific print cartridge. See below:
Error Message
Toner sensor
54.21
Yellow Toner Remaining Sensor
54.22
Magenta toner Remaining Sensor
54.23
Cyan Toner Remaining Sensor
54.24
Black Toner Remaining Sensor
Action
2. If error returns, remove all print cartridges and turn the printer off.
3. Check the three metal contacts on the right side of each print cartridge to
make sure they are in place and that nothing is obstructing them.

d.
e.
f.
g.
(Select) button.
COLD RESET.
5. Wait for the printer to prompt to install each print cartridge.

provider.
55.x PRINTER ERROR alternates with TO CONTINUE PRESS

Description
The DC Controller is not communicating with the formatter. The problem could be
caused by a timing error or an intermittent connection.
Action
1. Press the green

provider.
57.3 PRINTER ERROR alternates with TO CONTINUE TURN OFF

AND ON
Description
A printer fan error has occurred with the cartridge fan (vertical fan)
Action
provider.

AND ON
Description
A printer fan error has occurred with the formatter fan (horizontal fan)
Action
provider.

AND ON
Description
A printer fan error has occurred with the power supply fan
Action
provider
58.3 PRINTER ERROR FOR HELP PRESS

alternates with TO
Description
A CPU error reading a memory tag was detected.
Action
provider.
58.4 PRINTER ERROR FOR HELP PRESS

alternates with TO
Description
A power supply error while reading a memory tag was detected.
Action
provider.

59.00
59.0K
59.0C
59.0M
59.0Y
59.10
59.1K
59.1C
59.1M
59.1Y
59.20
59.2K
59.2C
59.2M
59.2Y
59.30
59.3K
59.3C
59.3M
59.3Y
59.40
59.4K
59.4C
59.4M
59.4Y
59.50
59.5K
59.5C
59.5M
59.5Y
59.60
59.6K
59.6C
59.6M
59.6Y
59.70
59.7K
59.7C
59.7M
59.7Y
59.80
59.8K
59.8C
59.8M
59.8Y
59.90
59.9K
59.9C
59.9M
59.9Y
59.AO
59.AK
59.AC
59.AM
59.AY
59.B0
59.BK
59.BC
59.BM
59.BY
59.C0
59.CK
59.CC
59.CM
59.CY
Description
A printer motor error has occurred. This message might also appear if the ETB is
missing or incorrectly installed. Ensure that the ETB is installed correctly.
Action
1. Press the green
2. Turn the printer off, and then turn the printer on.
3. If the error message returns, turn the printer off.

(Select) button.

e.
f.
g.

COLD RESET.

provider.
62 NO SYSTEM alternates with TO CONTINUE TURN OFF THEN

ON
Description
No system was found. Indicates there is a printer firmware problem. Either there is no
firmware DIMM installed or the DIMM has failed.
Action
2. Reseat the firmware DIMM, making sure it is in the 168-pin Slot J1 (as
labeled on the formatter board).
3. Turn the printer back on.

(Select) button.

e.
f.
g.

LANGUAGE.
COLD RESET.

provider.
64 PRINTER ERROR FOR HELP PRESS ? alternates with TO

Description
A scan-buffer error occurred.
Action
1. Turn the printer off, and then turn the printer on.
a.
b.
c.
d.
e.
f.
g.

(Select) button.
COLD RESET.
68.0 PERMANENT STORAGE ERROR FOR HELP PRESS ?

alternates with TO CONTINUE PRESS
Description
One or more settings saved in the onboard NVRAM have been reset to the factory
defaults.
Action
1. Press
(Select) to clear the message and continue printing.
2. If unexpected behavior occurs, turn the printer off and then turn it back on.
3. Print a CONFIGURATION PAGE to determine which settings have been
changed.
b. Press the Down Arrow button until PRINT CONFIGURATION is
highlighted.
68.0 PERMANENT STORAGE FULL FOR HELP PRESS ?

Description
The NVRAM storage device is full.
Action
1. Press
(Select) to clear the message and continue.
2. Turn the printer off then turn the printer back on.
3. If the error persists, execute NVRAM initialization.
4. Before initializing NVRAM, print a Configuration page and a supplies status

page to gather the following information:
Total page count and color page count
Transfer kit count
Fuser kit count
Serial Number
5. To initialize NVRAM, do the following:
Turn the printer on and watch the control panel display.

When the display begins showing the memory count, press and hold
(Down Arrow) until all three lights on the control panel are lit.
Press (Up Arrow).
Press PAUSE/RESUME. The display should show SKIP DISK LOAD.
Press (Up Arrow) until NVRAM INIT is highlighted.
Press (Select). The printer will initialize NVRAM and then continue
its power-on sequence.
68.0 PERMANENT STORAGE WRITE FAIL alternates with TO

CONTINUE PRESS
Description
The NVRAM storage device is failing to write.
Action
1. Press
2. If unexpected behavior occurs, turn the printer off then turn the printer back
on.
3. If the error persists, execute NVRAM initialization.

4. Before initializing NVRAM, print a Configuration page and a supplies status
page to gather the following information:
Total page count and color page count
Transfer kit count
Fuser kit count
Serial Number
5. To initialize NVRAM, do the following:
Turn the printer on and watch the control panel display.

When the display begins showing the memory count, press and hold
(Down Arrow) until all three lights on the control panel are lit.
Press (Up Arrow).
Press PAUSE/RESUME. The display should show SKIP DISK LOAD.
Press (Up Arrow) until NVRAM INIT is highlighted.
Press (Select). The printer will initialize NVRAM and then continue
68.1 PERMANENT STORAGE ERROR FOR HELP PRESS ?

Description
One or more settings saved on the flash dimm or hard disk has changed or is invalid.
Action
1. Press
(Select) to clear the message and continue printing.
2. If unexpected behavior occurs, turn the printer off and then turn it back on.
3. Print a CONFIGURATION PAGE to determine which settings have been
changed.
b. Press the (down arrow) button until PRINT CONFIGURATION is
highlighted.
68.1 PERMANENT STORAGE FULL FOR HELP PRESS ?

Description
The flash dimm or hard disk storage device is full.
Action
1. Press
2. Use HP Web Jetadmin software to delete files from the storage device.
3. If the error persists, reinitialize the hard disk or flash dimm.
a.
b.
c.
d.
e.

Press and hold the PAUSE/RESUME button during memory test.
Release the GO button after all LEDs flash once and then turn on
solid.
Press and release the
(Back Arrow).
Press (Select). The printer will initialize the hard disk and continue
68.1 PERMANENT STORAGE WRITE FAIL alternates with TO

CONTINUE PRESS
Description
The flash dimm or hard disk storage device is failing to write.
Action
1. Press
(Select) to clear message and continue.
2. If unexpected behavior occurs, turn the printer off then turn printer back on.
3. If the error persists, reinitialize the hard disk or flash dimm.
a.
b.
c.
d.
e.

Press and hold the PAUSE/RESUME button during memory test.
Release the GO button after all LEDs flash once and then turn on
solid.
Press and release the
(Back Arrow).
Press (Select). The printer will initialize the hard disk and continue
79 PRINTER ERROR alternates with TO CONTINUE TURN

PRINTER OFF THEN TURN ON
Description
A critical error has occurred. This error could be the result of a hardware failure, or
there could be a problem with communication or corrupt data. Each of the following
steps is intended to determine whether the 79 error displayed on the printer is the
result of a hardware failure. To ensure the tests are valid, turn the printer on between
steps to determine if the error message has been cleared.
Action
1. Turn off the printer
2. Disconnect the printer from the PC and/or the network.
3. Power the printer on. If the error message does not reappear after
disconnecting from the PC/network, yet reappears once it is re-connected,
verify that the print queue on the PC/server has been cleared of all pending
jobs.
4. Power off the printer and unplug the power cord before proceeding with the
following steps. Take the formatter board out of the printer and then reseat
the various DIMMS or EIO cards.
a. Reseat the formatter back into the printer.
b. Plug the power cord back in.
c. Power the printer back on.
5. If the error returns, power off the printer.
Remove all accessories that have been installed on the printer (for example,
EIO Cards, RAM/ROM DIMMS). If the 79 error disappears after removing all
the accessories, start adding the accessories back one at a time to isolate
which one is causing the issue.

a.
b.
c.
d.
e.
f.
g.

(Select) button.
COLD RESET.
81 EIO ERROR
Description
The EIO accessory card in EIO Slot 1 has encountered a critical error.
Action
1. Turn off the printer and then turn it back on.
2. Reseat the EIO card.
3. If the error persists, remove the card from Slot 1, and install it in Slot 2.
a.
b.

c.
d.
e.
f.
g.
(Select) button.
COLD RESET.
82 EIO ERROR
Description
The EIO accessory card in EIO Slot 2 has encountered a critical error.
Action
1. Turn off the printer and then turn it back on.
2. Reseat the EIO card.
3. If the error persists, remove the card from Slot 2, and install it in Slot 1.
a.
b.
c.
d.
e.
f.
g.

(Select) button.
COLD RESET.

Colour LaserJet 5500 Error Codes

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Colour LaserJet 5500 Error Codes

Uploaded by

Copyright:

Available Formats

Introduction

Critical error messages

10.00.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?

are on steady. The control panel will display SELECT LANGUAGE.

4. Wait for the printer prompt to install each print cartridge.

10.10.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?

Attention lights flash once, and then stay on steady.

4. Wait for the printer prompt to install each print cartridge.

10.30.00 SUPPLIES ERROR alternates with FOR HELP PRESS ?

1. Ensure print cartridge is a genuine HP cartridge.

are on steady. The control panel will display SELECT LANGUAGE.

5. Wait for the printer prompt to install each print cartridge.

10.30.01 SUPPLIES ERROR alternates with FOR HELP PRESS ?

Attention lights flash once, and then stay on steady.

5. Wait for the printer prompt to install each print cartridge.

10.30.02 SUPPLIES ERROR alternates with FOR HELP PRESS ?

5. Wait for the printer prompt to install each print cartridge.

10.30.03 SUPPLIES ERROR alternates with FOR HELP PRESS ?

Attention lights flash once, and then stay on steady.

(Select). The printer will perform a cold reset and then

5. Wait for the printer prompt to install each print cartridge.

13.0A JAM IN TOP COVER AREA

3. Open the fuser cover, and remove the media.

13.01.00 JAM IN TRAY X alternates with FOR HELP PRESS ?

6. Make sure paper trays are not overfilled.

13.02.00 JAM IN TRAY X alternates with FOR HELP PRESS ?

2. Pull open the front cover.

13.05.00 JAM IN PAPER PATH X alternates with FOR HELP

13.09.00 JAM IN TOP COVER AREA X alternates with FOR HELP

3. Open the fuser cover and remove the paper.

5. Open the Electrostatic Transport Belt (ETB).

13.12.00 JAM IN DUPLEX PATH X alternates with FOR HELP

3. Pull paper by both corners to remove it.

13.21.00 JAM IN PAPER PATH X alternates with FOR HELP

20 INSUFFICIENT MEMORY alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

22 EIO 1 BUFFER OVERFLOW alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

2. Check the host configuration.

22 EIO 2 BUFFER OVERFLOW alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

2. Check the host configuration.

22 PARALLEL I/O BUFFER OVERFLOW alternates with TO

(Select) to resume printing. Some data will be lost.

22 SERIAL I/O BUFFER OVERFLOW alternates with TO

(Select) to resume printing. Some data will be lost.

40 BAD SERIAL TRANSMISSION alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

2. Check for a loose cable connection.

40 EIO 1 BAD TRANSMISSION alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

2. Turn the printer off.

40 EIO 2 BAD TRANSMISSION alternates with TO CONTINUE

(Select) to resume printing. Some data will be lost.

2. Turn the printer off.

41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ?

Possible printer control panel error message:

(Up Arrow) and

(Down Arrow) to step through the instructions.

3. Adjust all trays to the correct paper size.

41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS?

Possible printer control panel error message:

(Up Arrow) and

(Down Arrow) to step through the instructions.