Bob Alberti

518-944-8709
bob.a.alberti@gmail.com
Saratoga Springs, NY
Summary:
Progressive backgroundfrom a crew member at McDonalds to VP Operations for the largest Dunkin
Donuts franchiseresults in a 360-degree view of the business and the ability to enact change at every
level of the organization. Proven success in delivering multimillion-dollar profit improvements and
building accountable, empowered teams that exceed customer expectations.
Education:
Bachelor of Science in Business Management and Economics SUNY Empire State College
Achievements:

Strategic Decision Making: McDonalds Oakbrook Ill.

Managing the Organization; Executive Level: McDonalds Oakbrook Ill.
Leadership, Team Building and Culture Shaping: Senn Delaney
Dale Carnegie; Highest Achievement Award
Seven Habits: Steven Covey
Conflict Resolution: Thomas Crumb
Sold $35+ million in real estate, earning multiple awards for top sales performance (Prudential
Real Estate 2004-2007).
Ranked in the top 3% of Prudential agents with 30+ transactions annually (Prudential Real
Estate).
Developed more than 25 new product concepts for nationwide distribution (Bradshaw
International/Oneida 2003-2004).
Created an affordable cutlery, flatware, and cookware product line adopted by Wal-Mart
(Bradshaw International/Oneida).
Coordinated efforts with overseas manufacturers to take products from concept to production
(Bradshaw International/Oneida).
Captured $20,000 in new monthly sales by implementing a targeted catering business concept
(Boston Market 2002-2003).
Improved area profits 2% by reducing food and labor costs (Boston Market).
Delivered $8 million profit improvement in 8 months (McDonalds Corporation prior to 2002).
Managed 80 restaurants with 4,800+ employees generating more than $110 million in annual
sales (McDonalds Corporation).
Reduced employee turnover 100%, achieving the second-lowest turnover rate nationwide
(McDonalds Corporation)
Organized a sale and marketing conference that became a model for the entire U.S. McDonalds
system (McDonalds Corporation).

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Bob Alberti
518-944-8709
bob.a.alberti@gmail.com
Saratoga Springs, NY
Work Experience:
Organizational & Business Consulting Independent Consulting

Currently providing strategic planning, tactical execution and system & process development to
CEO, COO, Franchisee partners and all department Directors and staff: Financial, HR, Recruiter,
Operations, IT, Maintenance, Marketing, Site Development, Learning and People Development,
AP, and Loss Prevention.
Current client operates 93 retail locations in NY, Maine and New Hampshire

Vice President of Operations

2015Present

Cafua Management DBA Dunkin Donuts

20112015

Directed all operations of 230+ Dunkin Donuts locations across 8 states with more than 5,000
employees. Instrumental in supporting the aggressive growth of the network as 87 new
locations were acquired in 3 years.
Delivered $4.2 million in new EBITDA in 2 years (20132014) by initiating an organizational
transformation focused around:
TEAM: Overhauled job descriptions, performance appraisal programs, and accountability
processes to better align operations with the companys long-term goals and financial cycles.
SYSTEMS: Created and refined systems for tracking costs, improving efficiency, minimizing loss,
and more.
STRUCTURE: Installed new departments and functions to support field operations, including IT,
maintenance, and management recruitment.
DATA: Ensured timely and accurate reporting on weekly sales, inventory, payroll, and other key
data. Set realistic short- and long-term goals through sales, labor, and staffing forecasting.
BUDGETING: Influenced adoption of an annual budgeting process based on historical
performance data.
MARKETING: Drove profitable top-line sales by introducing local store marketing concepts.
CULTURE: Injected accountability and teamwork into the organization by leading a cultural
transformation
Elevated credibility of the organization by improving professional behaviors, a commitment to
excellence, and a passion for results. Combated a negative reputation to earn the Dunkin
Brands Preferred Development Status, which saved time and money while improving
competitive position.
Ignited a dramatic improvement in general management staffing and capabilities across the
network, increasing restaurants staffed with a General Manager from 58% to 95%.
Assessed current leadership and identified potential management candidates, and then
designed programs to improve functional, leadership, and core competencies.
Strengthened the structure, processes, and resources of the training team and developed
certified managers for 87% of all shifts (up from 33.5% of shifts just 2 years earlier).
Captured a 2% profit improvement compared to other networks by executing and improving
upon the Dunkin Brands back-office technology system.

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Bob Alberti
518-944-8709
bob.a.alberti@gmail.com
Saratoga Springs, NY
Work Experience (Continued):
Operations Manager

DUNKIN BRANDS

20072011

Recruited to serve as a liaison between franchisees and the company and provide strategic
operational support. Led teams in driving process improvement initiatives focused around speed
of service, new product launches, and more.
Strengthened store marketing programs across 7,000 locations by creating a monthly
communication process to ensure each location had up-to-date materials for each marketing
window.
Launched a semiannual program that improved restaurant appearance and the guest experience
in 2,400+ Northeast locations.
Instituted best practices for employees product recommendations, marking the companys first
standardized process for up-selling/cross-selling products in stores.

Extended Work Experience:

Associate Broker
Product Director
Area Manager
Field Service Manager
Operations Manager
Business Consultant
Area Supervisor
Restaurant Manager

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Prudential Manor Homes Real Estate

Bradshaw International/Oneida
Boston Market Restaurant Corporation
McDonalds Corporation
McDonalds Corporation
McDonalds Corporation
McDonalds Corporation
McDonalds Corporation

20042007
2003-2004
2002-2003
Prior to 2002
Prior to 2002
Prior to 2002
Prior to 2002
Prior to 2002