Course title

Operations Management

Course number

221471

3 ECTS points

A. Course objective

1. Introduction to the main concepts of Operations Management. 2. Operations Management within the enterprise. 3.
Familiarization with the main methods and techniques of Operations Management. 4. Initiation to the identification and
the resolution of Operations Management problems.
B. Course syllabus

The course is designed to give a broad yet thorough understanding of the role and function of production and
operations management (POM) within a business.Case studies will be used to provide students with the conceptual
framework of POM.These concepts will be applied to both manufacturing and service firms.After completion of this
course students should have a good understanding of POM and its importance within the enterprise as well as a solid
base to major in this field.
C. Educational outcome

Knowledge

Skills

Students will be able to transform activities in the area of POM to create a company value. They
will be also able to apply main conceptions, methods and techniques that are common in POM.

Students can identify, evaluate and solve operations problems of a company. They will be able
to see relations with other departments of the company. They can find core processes, their
attributes and rates.

Other competences

Students possessions of skills to formulate problems and solutions in a short way and using
hard facts during the classroom discussion.

D. Semester time table

Szkoa Gywna Handlowa w Warszawie

Al. Niepodlegoci 162, 02-554 Warszawa
centrala: +48 22 564 60 00, faks kancelarii: +48 22 849 53 12, informacja: +48 22 564 64 64
e-mail: informacja@sgh.waw.pl, http://www.sgh.waw.pl/

c.d.Operations Management

The essence and role of operations management

International and national competitiveness of enterprise operations functions

Operations strategies

Quality management

Designing a new product

Designing a new process

Methods of process improvement

Location planning

Forecasting

10

Capacity planning

11

Advanced technology management

12

Inventory management

13

Supply chain management

14

Lean systems

15

Flexibility management

E. Basic literature

D. Waters, Operations Management - producing goods and services (2nd edition), Financial Times/Prentice Hall, Harlow,
UK, 2002.

F. Supplementary literature

1. D. Waters, Operations Strategy, Thomson Learning, London, UK, 2006. 2. L. Krajewski, L. Ritzman, Operations
Management Processes & Value Chains, 7th edition, Prentice Hall, 2005. 3. N. Snack, S. Chambers, R. Johnston,
Operations Management, Prentice Hall, 2007.

H. Numbers of required prerequisites

not required

I. Course size and mode

Full-time

Saturday-Sunday

Afternoon

Total:

30

21

30

Lecture

30

21

30

J. Final mark composition

Szkoa Gywna Handlowa w Warszawie

Al. Niepodlegoci 162, 02-554 Warszawa
centrala: +48 22 564 60 00, faks kancelarii: +48 22 849 53 12, informacja: +48 22 564 64 64
e-mail: informacja@sgh.waw.pl, http://www.sgh.waw.pl/

c.d.Operations Management

multiple choice examination

35%

report

55%

classes

10%

K. Foreign language requirments

English
L. Selection criteria

(See: individual offer)

M. Methods applied

(See: individual offer)

Szkoa Gywna Handlowa w Warszawie

Al. Niepodlegoci 162, 02-554 Warszawa
centrala: +48 22 564 60 00, faks kancelarii: +48 22 849 53 12, informacja: +48 22 564 64 64
e-mail: informacja@sgh.waw.pl, http://www.sgh.waw.pl/