A

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ABC

Automated Boarding Control

ABC Automated Boarding Control
ABC 1 Automated Boarding Control, version 1
ABC 2 / ABC II Automated Boarding Control, version 2
Distributed Boarding System used by Qantas

ACARS

Airborne Communication and Reporting System

Accept Bag (DCS)

This is a record of the airlines intention to take responsibility for a bag from the point at which it is accepted. This can be done at any
location at which an accepting agent and baggage handling facilities exist.

Accept Customer (DCS)

This is the state in which both the airline and customer have committed to the customers travel on a particular service. The customer
has fulfilled a number of necessary criteria to be accepted on to a flight i.e. they have produced valid documents and there is sufficient
capacity on the flight to be able to carry them, and the airline commits to carry them as long as they fulfill the remaining criteria e.g. turn
up at the gate on time.This is what we currently call check-in.
Unaccepted: The passenger has a confirmed booking, but as yet no acceptance has been attempted on the flight (e.g. they have not
yet arrived at the airport). In the airport environment this equates to not checked-in.
Fully Accepted: The passenger has a confirmed booking, and has been checked-in, i.e. allocated a seat on the plane, baggage
accepted and so forth.
Accepted to Standby (or On Standby): The passenger has a confirmed booking, but when acceptance to the flight was attempted
they could not be given a seat.
Not Traveling/Rejected: Customer has a confirmed booking but is no longer traveling. The booking status is left unchanged, but the
customer is removed from the seatmap. If at a later stage the customer decides to travel, then they still can but being accepted again.

Acceptance (DCS)

Accepted Passengers
(DCS)

Passengers checked-in to the flight.

ACK

Acknowledgement message sent by message systems, e.g. ACARS

ADL.

Additions and Deletions List The ADL is an update list showing passenger changes that have occurred in the reservations system
since the dispatch of the flight's PNL or previous ADL. The list always contains a numeric summary of updated passenger counts, and
may include passenger names.

ADM

Airport duty manager

ADL(M)

Addition or Deletion (Message) to ABC 2

Advice Time (DCS)

Time at which airports will advise their anticipated departure time when a delay of unknown length is encountered

AFM

Accountable Finance Manager

AGC

Airport Gate Check

AHM

Aircraft Handling Manual

AiP

Approval in principal.

AIRIMP

Airline Customer Value

AIS

ATA/IATA Reservations Interline Message Procedures - This has been developed to enable companies to communicate with each
other between IATA/ATA members and CRS suppliers and auxiliary service operators when making interline reservations. It is basically a
proprietary standard controlled by the airlines whereas EDIFACT standards are international, global, cross-industry standards.
Value assigned to a passenger that reflects its importance for the airline. A hierarchy of passengers will be computed according to this
value.
Aeronautical Information Service

Allocate Seat

Airline Link Control - This is the original (1960s) communication protocol developed for linking devices to a mainframe and is/was used
widely in the airline industry due to its efficient use of bandwidth.
The allocation of a specific seat to a customer according to Business Rules e.g. special requirements, FQTV status, Customer value.

Alta Check-in Desktop

Formerly known as Journey Front End, is a new platform providing presentation and workflow for the delivery of all Alta DC functionality

Alta DC

Provides Check-in / Boarding pass issuance / Baggage management / Flight boarding / Aircraft weight & balance.
Alta DC is comprised of 2 applications: Flight Management (FM) and Customer Management (CM). Formerly known as NGD and Alta
Fly, this runs (or will run) on the OBE architecture. The first Alta DC, Qantas, implemented FM in 2007 and will implement CM in 2008.

Alta Inventory

Provides Inventory control / Schedules management / Re-accommodation / Seating management. This application runs on the OBE
architecture. Alta Inventory was formerly known as NGI and Alta Plan.

Alta Reservation

Provides Customer profiles / Availability / Bookings / Fares & pricing / Ticketing & e-ticketing. This application runs on the Amadeus TPF
System 'Global Core'. Alta Reservation is being progressively re-engineered to their mid-range Open Back-end (OBE) architecture e.g.
the SBR server holds the Structured Booking Records, although a copy is currently still held on Alta Reservation. Alta Reservation was
formerly known as Alta Sell.

ALC

AMP

Application Management Processes

ANO

Air Navigation Order

AOC

Air Operators Certificate

AOG

Aircraft On Ground

APC
APIS

Airport Centre Rep

Advanced Passenger Immigration System is a US immigration system to facilitate customs clearance details of passengers traveling.

APM

Accountable Project Manager / Accountable Programme Manager.

APT

Airline Product Table

APU

(Ground Ops) Auxiliary Power Units

AQQ

Regulatory requirement to enter the USA. Interactive Messages are sent to the US Immigration interactively at acceptance time and depending on
the result, the customer will be accepted or not.

ARC

Airlines Reporting Corporation

ASD

Advice of Schedule Change/Delay

ASK

Available Seat Kilometers

Asynchronous mode

A process sends a request and continues without waiting for the response. The response can be received and handled anytime.

ATA

(Ground Ops) Actual time of arrival

ATB

Automated Ticket and Boarding Pass

ATC

(Ground Ops) Air traffic Control

ATD

Actual Time of Departure

ATID (DCS)

This is the unique identification reference for each terminal on the 1A network

ATL

Automated Tape Libraries (ATLs) are integrated hardware and software systems designed to allow automated access to large volumes of data
resident on magnetic tape cartridges, without a human intervention to mount a tape in a drive when some user or process needs it. ATLs are used
extensively as enabling hardware in backup and recovery systems, as well as tape-based nearline storage systems such as Hierarchical Storage
Management (HSM).

ATO

Airport Ticket Office

ATS

Air Traffic Services

Authentication

Security - How a system identifies the user.

Authorisation

Security - How the system establishes if the user is authorised to perform the function.

Auto VMS

cDCS process to handle regrades, norecs, and consequential changes to RS13 inventory

Available Payload

The load available before exceeding any aircraft structural weight limitation

Aviation Security
Compliance

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This encompasses all regulatory and security procedures including APIS/APP/TSA.

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BAA

British Airport Authority

Backups (and restores)

Backup copies of systems, applications, and data are essential to be able to restore systems or recover lost data.
Systems Management manages scheduling of backups.
Backups can be made to tapes and to disks, as well as a combination of these.

Baggage Pool

A baggage pool consists of two or more passengers that are accepted together with baggage. One of the passengers is made responsible for the
pool of bags.

Ballast Fuel

Fuel that is uplifted in order to keep the aircraft within its Centre of Gravity limits. The weight of this fuel is included in the Zero Fuel Weight and
cannot be used during flight.

Basic Index (DCS)

The known centre of gravity of an aircraft at Basic Weight.

Basic Weight (DCS)

The weight of the aircraft without crew, pantry, payload or fuel.

Basic Weight Carrier

(BWC)

Basic weight carriers start with the empty weight of the aircraft and add the weight and indices for pantry, crew and crew baggage. This calculation
arrives at the dry operating weight of the aircraft. (Additional equipment can be added by way of a service weight adjustment.)

Boarding (DCS)

Boarded: The passenger has a confirmed booking, has been fully accepted, and has physically entered the plane.
Provisionally boarded: process to track accepted customer prior to being boarded. In Altea, this is known as Customer Tracking.
Deboarded: The passenger has a confirmed booking, has been fully accepted, physically entered the plane, and then left the plane again. An
example of this would be where a plane leaves the aircraft stand, but before takeoff a technical problem is discovered and the plane must return to
the stand to be fixed. In this case the passengers are deboarded from the plane, and wait in the departure lounge until the plane is ready. They are
still fully accepted on the flight
Altea DCS functionality to monitor boarding of several flights at the same time from a central point

Boarding Monitor
Booking Class

A booking class is usually defined by one-letter-code, which identifies a kind of ticket that can be sold within a cabin on a flight. Examples of different
ticket kinds are: non-refundable ticket, minimum 14 days in advance purchase, etc.

Booking Levels

Counts of bookings passed from RS13 to CDCS at cabin and selling class level

BOT

Board on Time

BPM

Baggage Process Message These are generated by the scanner devices within the SACS system and are used to record the location of a specific
bag by use of its bar coded bag tag.
Conforms to IATA recommendation RP1745.

BPM

Business Process Model

BRAVE

Baggage reconciliation system for RUSH bags

BSM

Baggage Sortation Message These are generated by DCS and are used to instruct allocate a specific bag to a flight by use of its bar coded bag
tag. Conforms to IATA recommendation RP1745.

BTM

Baggage Transfer Message - Used to indicate which bags are to be transferred to an on-ward flight. Conforms to IATA recommendation RP1745

BTIC (DCS)

Baggage Tag Issue Codes

BTIC - Combined with tag serial number are used to identify each piece of checked luggage through all baggage handling processes. BTIC consist
of (1) 2 characters designator (airline code) (2) 3 digits numeric code e.g. 125. Having a separate commercial pax BTIC to CREW BTIC will ensure
that unique numbers for the airline will not run out and prevent duplication of a same serial number generated from commercial and crew tags.

Build

The stage in project delivery during which servers (and desktop clients if applicable) have operating system software, and middleware, loaded and
tested prior to handover to Application Delivery for application software development/loading and testing.

BUM

Baggage Un-Load Message These are generated by DCS and are used to remove a specific bag from a flight by use of its bar coded bag tag.
Conforms to IATA recommendation RP1745

Business
Continuity/Disaster
Recovery

Business Continuity identifies the key functions of an organisation and the likely threats to those functions. Plans and procedures are then developed
to ensure these key functions can continue whatever the circumstances.

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CAA

Civil Aviation Authority

Cabin Code

This indicates different brands of products in the aircraft and is different to the booked class that is recorded as part of the booking class within the
SBR as there can be many booking classes within one cabin (e.g. a J Cabin can have J, D, E).

Cancel Acceptance

Altea DCS terminology for Offload. This means that the customers acceptance status is changed to Not accepted or Rejected (Not Traveling).

CAO

Cargo Aircraft only.

CapMan

Capacity & Performance Management - sizing of platforms to meet application requirements, and monitoring of system performance.
Sizing depends on completion and submission of SIDs, which initiates the 'Hardware@Speed' capacity delivery process.

CARATS

Cargo Agents Reservations & Air waybill & Tracking System

CASA

Civil Aviation Safety Authority

CBSA

Canada Border Services Agency - means the Canadian government agency of that name with statutory responsibility for providing integrated
Canadian border services.

CBT

Computer Based Training

CGO

Cargo

CGOT

Close Gate on Time

Clarity

Clarity is a project management database, previously known as, and owned by, Niku until taken over by Computer Associates in 2006.
Clarity project plans link into Microsoft Project (MSP) plans, but also hold other project related information and documentation.

CLC

Centralised Load Control also called RLC Regionalised Load Control

Close Out

Process dealing with final issues of customer acceptance and seat allocation, up until the flight closing time.

Client

A client is a requesting program or user in a client/server relationship. For example, the user of a web browser is making 'client requests' for pages
from servers on the worldwide web.
The browser program, e.g. Internet Explorer, itself is a client in its relationship with the server, which hosts the web files.

Clustering

A computer cluster is a group of tightly coupled computers that work together closely so that in many respects they can be viewed as though they
are a single computer.
The components of a cluster are commonly, but not always, connected to each other through fast local area networks.
Clusters are usually deployed to improve performance and/or availability over that provided by a single computer, while typically being much more
cost-effective than single computers of comparable speed or availability.

CM

Customer Management

Code Share Booking

Agreement between two or more airlines to deliver seats on the same aircraft using their own flight designator

CofG

Centre of gravity

COG

Change of Gauge

Commitment Reviews

A blueprint deliverable whose purpose is to:

* To ensure that the proposed solution can be delivered to agreed time scales.
* To confirm (where appropriate) that the business project is planned and resourced.
* To confirm commitment of all key stakeholders to the plan.

Control M

Middleware software used to schedule mainframe and midrange batch processing jobs.
Supplier is BMC Software.

Corporate Identifier
Number

This may be used when identifying a corporate customer

CPA

Change & Project Acceptance, represent IT Ops and should be involved in the project lifecycle to help understand impacts on operational support
requirements, as well as equipment and facilities.

CPA

Change & Project Acceptance, represent IT Ops and should be involved in the project lifecycle to help understand impacts on operational support
requirements, as well as equipment and facilities.

CPM

Container pallet message A message detailing the contents of a specific ULD devices, e.g. which bags have been placed in the pallet

CPR

Customer and Product Record

Crew Rest Seat

During long flights, seats remain unoccupied so that crewmembers have the possibility to rest.

CRM

Catering Return Message A message generated post flight which details the catering uplift and boarded passenger numbers for the specific
flight/sector.

CRM

Customer Relationship Management

CRS

Computer Reservation System

CSDC

Customer Service Delivery Coordinator (Duty Manager)

CSX

Amadeus Customer Server

CTO

City Ticket Office

CTP

Customer Transfer Process

CUSS

Common Use Self Service Generic term for the proposed self service kiosks being integrated into the CUTE infrastructure

CUTE

Common Use Terminal Equipment - Generic term for the IT equipment on a check-in desk which allows the position to be used by several different
airlines throughout the day

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Disk to disk to tape - is a method of fast back-up of data to another disk array, (usually in another location/data centre for DR/HA), then backed up
to tape for longer term archiving.
Disk backups provide faster data recovery than from tape. Used for data-critical applications.

DAC Code

3 Letter code identifying an airport.

DBA

Data Base Administrator

DBC

Denied Boarding Compensation

DBO

Denied Boarding Operational reasons

DC

Departure Control

DCDF

Departure Control Data File

DCS

Departure control system.

Deadload

Deadload is defined as, baggage, cargo, mail, courier, ballast and equipment in compartments not included in the Dry Operating Weight of the
aircraft

DfT

Department For Transport

DIMAS

Department of Immigration and Multicultural Affairs System

DIMMs

A DIMM (dual in-line memory module) is a double SIMM (single in-line memory module). Like a SIMM, it's a module containing one or several
random access memory (RAM) chips on a small circuit board with pins that connect it to the computer motherboard.
A SIMM typically has a 32 data bit (36 bits counting parity bits) path to the computer that requires a 72-pin connector.

DIP

Deliver in Person / Diplomatic (used in baggage)

Distribution Fee

means the fee payable to an airline for every Booking Fee collected from an Amadeus Participating Carrier, car, hotel, or other travel service
provider company, applicable on each segment created or stored in the Amadeus central system by the airline for such providers.

DIV

DIVersion Flight diversion message.

DLT

Digital Linear Tape -

DOI

Dry Operating Index

DOJ

Date given to a staff member which is used for staff travel purposes

DOR

Date of Retirement

DOT

US Department of Transport US Federal Agency which regulates domestic transportation.

DOW

Dry Operating Weight. The basic weight of the aircraft, plus the weight of crew, crew baggage, pantry and any service weight adjustments

DR

Disaster Recovery - see Business Continuity.

DRI Team

Data Recovery Infrastructure Team (Backups Team) To evaluate, support, maintain design, build and implement backup solutions on midrange
hardware platforms

DSC

Data Structure Converter, constructs and interprets structured messages

DSDM

Dynamic System Development Method - an application development methodology.

DVR

Digital Voice Recording

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EDIFACT

Electronic Data Interchange for Administration, Commerce and Transport is an agreed message structure for exchanging data when
customers are through checking from a flight in one host system to a flight in another

EOT

End Of Transaction -This ends an interactive conversation and commits all actions taken during it

EPO

Enterprise Policy Orchestrator -

EOS

Extended Ownership Security Controls what agents and offices can do.

ERC

EDIFACT Error Code plus accompanying error message

ERSP

Electronic Reservations Service Provider

E-Ticket

An electronic version of a paper ticket

ETA

Estimated time of arrival.

ETB

Expected to Baord

ETD

Estimated time of departure.

ETS

Electronic Ticket Server

Ethernet

Ethernet is the most widely-installed local area network (LAN) technology. Specified in a standard, IEEE 802.3, Ethernet was originally developed by
Xerox from an earlier specification called Alohanet (for the Palo Alto Research Center Aloha network) and then developed further by Xerox, DEC,
and Intel. An Ethernet LAN typically uses coaxial cable or special grades of twisted pair wires. Ethernet is also used in wireless LANs.

The most commonly installed Ethernet systems are called 10BASE-T and provide transmission speeds up to 10 Mbps. Devices are connected to
the cable and compete for access using a Carrier Sense Multiple Access with Collision Detection (CSMA/CD) protocol.
Fast Ethernet or 100BASE-T provides transmission speeds up to 100 megabits per second and is typically used for LAN backbone systems,
supporting workstations with 10BASE-T cards. Gigabit Ethernet provides an even higher level of backbone support at 1000 megabits per second (1
gigabit or 1 billion bits per second). 10-Gigabit Ethernet provides up to 10 billion bits per second.
Ethernet was named by Robert Metcalfe, one of its developers, for the passive substance called "luminiferous (light-transmitting) ether" that was
once thought to pervade the universe, carrying light throughout. Ethernet was so- named to describe the way that cabling, also a passive medium,
could similarly carry data everywhere throughout the network.
EV

Emergency vehicle

EZFI

Estimated Zero Fuel Index (also referred to as LIZFW).

EZFW

Estimated zero fuel weight

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FIDS

Flight Information Display System

Flow-Forward

Used for day trip business passengers who often book the last return flight of the day, but when meetings end early then turn up at the airport
hoping to travel on an earlier flight

FM

Flight Management

FMU

Flight Management Unit

FQTV

Frequent Traveller Card used for mileage purposes

FTI

Frequent Traveller Information - function is to specify frequent traveller information.

FTP

File Transfer Protocol -

FWD

Forward - Used to advise a station that a mis-routed baggage is on a particular flight.

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GHA
Global Core
GMT
GOM

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Global Distribution System - means a computerized system provided for the benefit of subscribing travel agencies and others in order to allow
them the relevant facilities to obtain information, make reservations and issue tickets related to a number of airlines and other internationally
operating travel services providers.
Ground Handling Agent
Used to describe the Amadeus TPF system that hosts Alta Reservation. This includes the TPF Front End (for network connectivity) and TPF Backend (in the same way as we would refer to RTZ).
Global Migration Table. Used to manage New Gen migration by indicating which flights are being mastered in which system. Also known as
Migration Control Table (MCT).
Ground Operations Manual

Go-Show or GoSho

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Passenger presenting at check-in airport with a valid paper- or e-ticket; the ticket may be open, or for a later flight, or for a different journey; but no
booking found

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High Availability - this means that an application has a requirement to be always available, documented in an SLA.

HA

HA solutions include pairing of servers with one as fallback to the other, or load balancing, or clustering.
HAC

Heathrow Airport Centre

HA-CMP

HACMP is IBM's solution for high-availability clusters on the AIX Unix and Linux for IBM System p platforms and stands for High Availability Cluster
Multiprocessing. IBM's HACMP product was first shipped in 1991 and is now in its 16th release - HACMP 5.4
HACMP can run on up to 32 computers or nodes, each of which is either actively running an application (active) or waiting to take over should
another node fail (passive). Data on file systems can be shared between systems in the cluster.

HBA

A host bus adapter (HBA) is a circuit board and/or integrated circuit adapter that provides input/output (I/O) processing and physical connectivity
between a server and a storage device. Because the HBA relieves the host microprocessor of both data storage and retrieval tasks, it can improve
the server's performance time. An HBA and its associated disk subsystems are sometimes referred to as a disk channel.

Heartbeat

A 'heartbeat' is a regular signal usually passed between two systems where they are linked in a high availability configuration. Loss of heartbeat
indicates the failure of one of the systems and initiates automated business continuity processes on the fallback environment.
Heartbeat is also a LINUX HA product name for HA clustering.

HOP

Head of Pool. When bags are pooled they are allocated to one passenger. This passenger is the HOP

HoS

Head of Stand

HRM

Hardware Ratification Meeting

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I-94

An immigration form comprising of 3 types:

White form is used by passengers holding a visa for entry into the USA.
Green Form is used by passengers traveling on the Visa Waiver Programme
Blue Form is used by passengers requiring a visa to enter the USA, but are in transit to another country within 8 hours of arriving in the
US.International Air Transport Association

IATA

International Air Transport Association

IATCI

Inter Airline Through Check-in (EDIFACT standard used for oncarriage check-in)

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ICAO

International Civil Aviation Organisation

IDD

Interaction Definition and Design

IdM

Industry abbreviation for Identity Management. Will be used extensively in the security stream.

IFE

In flight entertainment

IFM

Inter Airline Fallback Message

IGR

Intelligent Gate Reader

IMP

Interline Message Procedure

Included Tare Weight (ITW) Included Tare Weight Carriers include the tare weights of specified ULDs in the dry operating weight. Additional equipment can be added by way of
a service weight adjustment
Carrier
Airports that are on the routing of the flight, other than the originating or final destination port.
Intermediate Ports
Intenet

(Altea DCS) The customer has indicated to the airline that they wish to travel on a specific flight(s).
Currently we cannot record whether a customer wanted to travel on a flight but was unable to, this state will allow us to monitor what the customer
requested against what was eventually delivered.

Interline

Anything involving two or more airlines

Inventory Managment

This activity is performed by Revenue Management and owns, updates or modifies the inventory of seats for each class of a specific flight.

IP address

Internet Protocol address is a unique number that identifies each sender or receiver of information sent across the internet.
It's usually expressed in 4 sets of 'decimal' numbers identifying the host network address, and the local address within that network.

IPARS

International Passenger Airline Reservation System.

Issue

A risk that has materialised.

Issue Alert

Itinerary

Altea DCS - Process by which an alert is sent to the people/systems when specific actions are required.
Journey sends a variety of alerts to processes and activities which are outside the scope of Journey (e.g. Customer Service resource management,
Catering).
Altea DCS - The full set of products for a customer as drawn from the customers CPR.

ITO

Inactivity Time Out

IWPT

Altea DCS - Index With Passengers (includes expected to board and checked)

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JAA

Joint Aviation Authority

JAR-OPS

Joint Airworthiness Requirements Operations

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Java/Java Beans/EJB

Java is a programming language expressly designed for use in the 'distributed' environment of the internet ('distributed', meaning that computing is
spread over more than one computer, usually over a network).
JavaBeans is an object-oriented programming interface from SUN that lets you build re-usable applications or program building blocks. These
components, or 'beans', can give WWW pages interactive capabilities, for example.
Enterprise JavaBeans (EJB) is an architecture for setting up Java program components in an enterprise-wide server environment. EJB components
are re-usable in multiple applications, and have the advantage of controlling change at the server level rather than at the individual client level.

JFE

Journey Front End - Amadeus developed front end for NGDCS.

JSA

Joint Service Agreement

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Keyword Table - Airline indexed table which defines the OSIs, SSRs and Special keywords SK used for marketing special services and DCS
control: tracking, Handback, auto-queuing for further action
A

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LACC

Local Accident Control Centre

LD

Altea DCS Landing

LDAP

LDAP (Lightweight Directory Access Protocol) is a software protocol for enabling anyone to locate organisations, individuals, and other resources
such as files and devices in a network, whether on the public Internet or on a corporate intranet.
LDAP is a "lightweight" (smaller amount of code) version of Directory Access Protocol (DAP), which is part of X.500, a standard for directory
services in a network. LDAP is lighter because in its initial version it did not include security features. LDAP originated at the University of Michigan
and has been endorsed by at least 40 companies.
Microsoft includes it as part of what it calls Active Directory in a number of products including Outlook Express. Novell's NetWare Directory Services
interoperates with LDAP. Cisco also supports it in its networking products.
In a network, a directory tells you where in the network something is located. On TCP/IP networks (including the Internet), the domain name system
(DNS) is the directory system used to relate the domain name to a specific network address (a unique location on the network). However, you may
not know the domain name. LDAP allows you to search for an individual without knowing where they're located (although additional information will
help with the search).

LDM

Load Distribution Message

LDW

Landing Weight

LEMAC

Altea DCS - Leading Edge Mean Aerodynamic Chord

LENMAC

Altea DCS - Length of Mean Aerodynamic Chord

LIRF

Loading Instruction Report Form

LNIATA

The method used to identify a specific device on a ALC Network.

LN = The Line Number out of the Front End
IA = The Interchange Address of the gateway.
TA = The specific Terminal Address
Where 2 or more CPRs are linked together so that the customers can be processed together for part or all of their journey (e.g. seat together, pool
baggage)A link is a facility to specify that a group of customers are traveling together even if all their flight segments are not identical. A link is
applicable to customers or products across customers.
Note that linking information can also present in the PNR for later DCS processing.

Linked CPRs

LIR

Load Instruction Report

LIZFW

Laden Index Zero Fuel Weight (also referred to as EZFI)

LNT Table

Table in Amadeus Central System giving the city and country of an airport, base on the airport DAC Code.

Loose Matching

A set of 'business rules' that allow auto association of the e-ticket to the DCS passenger record where an exact match is not found:
If the DCS Record Booking class is F J C W or Y and this booking class exactly matches the booking class on the ticket, then only Carrier Code
Boardpoint and Offpoint need to agree (ignore flight number and date),
SBY and BKB PNRs (RTZ S/PNRs and P/PNRs)
For these PNRS only consider Carrier Code Boardpoint and Offpoint (ignore flight number, date and selling class checks)

LPC

Less paper cockpit

LPM

Local Procedures Manual

LRS

Load Release Signal A signal generated once all the Cargo has been load onto a flight. This supersedes the forecast cargo uplift message

LTO

Linear Tape-Open (LTO) is an open-format tape storage technology developed by Hewlett-Packard (HP), International Business Machines (IBM),
and Certance. The term "open-format" means that users have access to multiple sources of storage media products that will be compatible.

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%MAC

Altea DCS - Percentage Mean Aerodynamic Chord

MAC

Altea DCS - Mean Aerodynamic Chord

MAAS (Meet & Assist)

Passengers can request this service who may need extra assistance through the airport e.g. to help them on arrival into London if they do not
speak English or are elderly or frail.

Marketing Carrier

Means a carrier which places its flight prefix on a flight operated by another carrier.

Married Segments

Altea DCS - Some flight segments may be restricted for use as part of connecting flights only, due to a legal requirement. When segments are sold
together in this way, they are known as married segments.
If segments are married to other segments in the itinerary, it may not be possible to cancel, price, or ticket a segment individually.

MCO

Miscellaneous Charge Order

MCT

Migration Control Table

Net Booking

Means the number of Bookings made during one calendar month minus the number of Bookings cancelled prior to the date of departure during the
same calendar month.

MFDs

Multifunctional Devices: provide printing, copying, scanning, and faxing services through a single device.

MLDW

Maximum Landing Weight

Middleware

Software that is used as an 'add-on' to operating system software, to provide additional (usually cross-platform) functionality such as Control M, MQ
Series and Patrol.
Middleware is managed through the Systems Management section.

MQ Series

Middleware that provides message queue management of data transmission between systems.

MRW

Maximum Ramp Weight.

MTOW

Maximum Take-off Weight

MVT

Flight Movement message

MZFW

Maximum Zero Fuel Weight

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NACK

Negative Acknowledgement message sent by message systems, e.g. ACARS

NAO

Not Accepted due Oversale

NAS

Network Attached Storage is hard-disk storage that is set up with it's own network address rather than directly attached to application servers.
This means that application programs and file system actions are not competing for the same processor resources.

NATS

National Air Traffic Services

NCPNR

Non-commercial PNRs eg: STCR(stretcher)

Nested Link

A nested link is a facility to specify that two customers want to be seated next each others. Now known as Adjacency link in Altea DCS.

NGDCS

This product enables a participating airline to control how their flights are treated for reservations, pricing and ticketing within Amadeus, it also
enables it to report to Amadeus that specific flights should be married (and so will be treated as a single unit for all later processing). The airline
needs to have a Journey Data agreement to have the necessary data.

NGI

New Generation Inventory. Now known as Altea Inventory.

Non-standard Service
Weight Adjustments

Altea DCS - Service weight adjustments that are not stored in the database that have been entered by the load controller or are stored for that
aircraft.
In the current system if a customers booking cannot be found , or they dont have a booking e.g. open ticket, then procedurally they are checked-in

NoREC

NoShow

and a basic booking is created after the flight has departed.

Passenger presenting at check-in with an apparently valid paper- or e-ticket which is not traceable in the computer system(s).
Passenger with a booking who does not present themselves for the flight.

Notional Density

The density figure set at each port for calculating the number of bags that will fit into a ULD.

NOK

Next of Kin

NOTOC

Notification to Captain.

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O&D

An Origin and Destination airport pairing between which a passenger can make a journey using any sequence of connecting flights

OAG

Database and distribution of all airlines schedule

OCIC

Operations Control Intelligence Centre

OCR

Optical Character Reader.

ODI

Origin and Destination Information - The origin and destination, regardless of the airlines involved in the specific travel query. This is part of
Journey Data.

ODS

Orders Data Store

Offline Station

Is an airport (port) where the carriers DCS does not operate. Flights may be handled by a third party or another carrier according to agreements.

Off-Load Bag

This is the physical process of identifying the bag(s) to be off-loaded and taking the bag off the plane. Known as Cancel baggage Acceptance.

Off-load Customers

This is when a customer is no longer going to travel on a particular flight and describes the process of removing their accepted state and releasing
any associated seats. Known as Cancel Acceptance.

OGS

Operating Group Schedules Qantas operational system

Online Station

Operating Carrier

Is an airport (port) where the carriers DCS operates.

Previously this was the process of moving a customer from standby status on a particular product to the state of accepted on the same product .
This is now covered by Accept Customer
means a carrier which operates a flight which bears the flight prefix of another carrier.

Operational Window

A fairly loose term for the 3-4 day period preceding a flights departure .The time before departure that the flight exists in CDCS.

Order

Altea DCS - Old New Gen terminology which referred to one single record between DCS and RES for the customer. It would contain customer
profile information, booking and DCS data. The Order was never developed.

ORG

Originator of Request Details - the function is to specify the Point Of Sale details.

OSI

Other Service Information

Onload

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Packaging is the organisation of application software and associated files, with or without operating system software, typically compressed into a
format for simplified installation, storage (useful for recovery), and/or distribution.

Patrol

Software ps to monitor applications and systems status.

PAX

Passengers

Payload

The payload of an aircraft is the weight available for the load, basically the passenger, the bags and the cargo. Traffic load is defined in AHM 516.

Payload Fuel

Payload fuel is defined as the fuel that is to be used during a flight. Fuel that cannot be used during flight. The weight is included in the Zero Fuel
Weight. Also referred to as Unusable Fuel.

PCV

Process Customer Value

PDI

(From Amadeus Product Specification docs) Product Delivery Information

PDS

Premises Distribution System - relates to cabling for use in local area networks.
An auxiliary device, such as a printer, or reader, that works in conjunction with the workstation (Boarding Pass printers, IGR etc)

Peripheral Devices
Permissions

These are individual service use cases of NGDCS. They are the smallest defined terms in the security package and define exactly what NGDCS
functions are covered by security.

PFS

Passenger Final Sale. Used in Classic DCS (QUBE/BABS)BABS for the flight finalization process by which CDCS passes final boarded totals to
RS13.

PIL

Passenger Information List

PIR

Post Implementation Review -

PNI

Passenger Name Index - Index attaching a SBR to a PNL

PNL

Passenger Name List. The PNL is defined as the list of passenger data concerning a particular flight produced from an airlines reservation
system. It is the summary of the reservations information concerning a particular flight close to departure time.

PNR

Passenger Name Record

PNR Locator

Unique PNR Number used to identify booking

PoC

Proof of Concept

POD

Project Overview Document - see the Project Lead Filing Cabinet in Notes for detailed guidelines for when a Project Stream Leader would use
them.

POD

Partial Origin and Destination information - The origin and the destination for which the same (marketing) airline is involved in consecutive
segments.

Polling

Means a message accessing the sales and distributions functions of the Amadeus System that is transmitted manually or automatically by an
external Global Distribution System and that receives synchronously a response from the Amadeus System.

Pooled Baggage

Baggage presented at Check-In at the same time by a group of customers traveling together on the same flight to a common destination or
stopover may be pooled. One person must then take responsibility for all the bags and is known as the Head of Pool

Prime Product

Prime product is the product, part of the Current journey, that matches either the flight provided in input by the user, the flight taken from system
defaults (Cryptic access only), or the flight whose Boardpoint point matches the Device Location of the user.

PRL

Passenger Reconciliation List a positive flight handback massage sent to another airlines system giving details of departed passengers.

Produce travel
authorisation

This process occurs following the customer being accepted and ensures that the customer has the correct documentation with which to proceed.

Project Lead Filing Cabinet The 'Filing Cabinet' is a Notes database created and used by Infrastructure Delivery, containing guidelines, hints and tips to assist Infrastructure
Stream Leaders and Project Managers.
Product (Prime Product)

The prime product for an airline is a flight. Products in general mean the services a customer has purchased from the airline. They may include a
cruise, travel insurance, car hire, etc.

Provisional Load

The prime product for an airline is a flight. Products in general mean the services a customer has purchased from the airline. They may include a
cruise, travel insurance, car hire, etc.

PSM

Passenger Service Message

PSU

Passenger Services Unit

PSU (M)

Passenger Status Update (Message) or Passenger Services Unit.

PSW

Project Strategy Workshop:

The purpose of the Project Strategy Workshop is to ensure that:
the Project Governance is identified and agreed (including the Steering Group)
the scope, outline costs & benefits are clarified
there is commitment from all key stakeholders and agreement to the parameters and strategies for the project.
there is a common understanding of the Business Process Change
the Investment is Portfolio aligned (IT Investment Roadmap)
completion of the Terms of Reference is fast tracked

PTM

Passenger Transfer Manifest - A list of passengers who will be transiting the arrival airport

PTS

Precision time schedule

Pull Names or PN

Used in QUBE/BABS for the initial process which by which CDCS acquires basic data, e.g. names, on expected pax for a flight operation.
This term is no longer used. Replaced by PULLPAX

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QF

Qantas

QUBE

Qantas Universal Business Environment. The name given to the Qantas Classic DCS system

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Ramp Fuel

The total amount of fuel uplifted

RCI

Reservation Control Information to specify a reference to a reservation. This can be sent on an airline by airline basis and is used to transfer the

Amadeus and Airline record locators when present.

Rebate Tickets

Discount or staff tickets

REG

Registration - A message used to communicate the registration of the aircraft and its estimated movement times.
Registration Number of the Aircraft
In NG Rego now sent by Inventory scheduling system to DCSStrine for aircraft registration number, e.g. G-BOAC or VH-OAG, sent to DC by
operational planning systems shortly before flight departure

REGO

Regrade

Rejected

Used to cover both upgrade and downgrade processing.

Downgrade: Move the customer from a seat in their (booked) entitled class of travel to one that is in a lower class.
Can also refer to the downgrade of a product where the product has tiers ie. Business Class customer entitled to the First Class Lounge is
downgraded to allow access to Club lounge (not necessarily downgrading the prime product (ie First to Business).
Upgrade: Move the customer from a seat in their (booked) entitled class of travel to one that is in a higher class.
Can also refer to the upgrade of a product where the product has tiers ie. Business Class customer entitled to the Club Lounge is upgraded to allow
access to First Class lounge (not necessarily upgrading the prime product (ie Business to First).
Involuntary Regrade: Includes Rebate customers being moved to eligible cabin, as well as customers being moved around the aircraft due to
oversales in one or more classes. Movement of commercials is required to get everyone a seat in a cabin.
Voluntary Regrade: This is where a customer has either bought an upgrade with frequent flyer miles, vouchers or some other non-monetary
system (and is therefore of benefit to the airline) or has chosen to travel in a lower cabin than that which they are booked. Commercial customers
who have been voluntarily downgraded, may be due a refund, but this is dependent upon fare type, form of payment etc.
This refers to an acceptance or check-in status. It means Not traveling. Instead of canceling the customers itinerary, an agent can set the
customer acceptance status to Rejected or Not traveling, so that their seat can be released back into the system. The customer is no longer part
of the seatmap.

Remain

There are customers who an airline will not wish to be considered for a product regrade, and these are detailed within their own look up table.
Likely customers would include:1) Deportees
2) UMs
3) YPs

RES

Reservations
Confirmed Booking: This means that the passenger has been allocated a space on the flight, and inventory decremented accordingly. This
does not mean the passenger has a definite seat on the flight.
Waitlist: If the passenger cannot be given a confirmed booking on a flight (i.e. no space left in inventory) then they may be placed on the
waitlist on the flight. If more inventory later becomes available the passenger may be moved onto the flight.

Reservations DCS

RIC

Request For Inventory Confirmation - This is a TIF for SBRs, which have not been fully confirmed by NGI because of link down or RTO at EOT.

Risks

Delivery Project Managers own project risk management and should outline their approach to risk management in the Management Plan.
This may include an initial risk workshop where business/technical/operational risks are 'brainstormed', assessed for probability and impact,

mitigations identified with owners and deadlines.

Mitigating actions should be included in project plans and reviewed regularly during project progress meetings - with the Risk Log being maintained
- closing risks and adding new if necessary.
Risks are distinct from issues - risks are what might happen, issues have actually arisen!
RLW

Regulated Landing Weight

RMSW

Remote Message Switching

RP1745

IATA defined resolution for Baggage Messages

RPI

Related Product Information

RRT

ReRouTing Flight re-routing message

RTO

Response Time Out

RTOW

Regulated Take-off Weight

RTSVC

Retrieve Flight Information Services

RZFW

Regulated Zero Fuel Weight

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SAL

Seat Availability List - A list of seats previously assigned

SAN

Storage Area Networks are created in order to allow information to be distributed across a network of computers, a SAN is a high-speed special
network of shared storage devices. SANs, which can be used with either a LAN (local-area network) or WAN (wide-area network), allow the
collective sub network of storage devices to be available to all servers on a network.
On a computer network, it's much more convenient and efficient to store information in one central location rather than on different servers spread
all over the place. And because servers that are connected to the network are simply gateways to the entire SAN sub network, additional storage
devices can be added at any time to increase the capacity of the SAN. Stored data does not reside directly on any of the networks servers, which
enables server power to be used for applications and releases the network capacity to the end user.

SBR

Structured Booking Record

SCCM

Senior Cabin Crew Member

SCN

Altea DCS - Stock Control Number

SDA

Service Delivery Administrator - part of IT Ops with individuals providing support for desktop PC clients.

Self Service

Altea DCS - A kiosk, operated by a customer, whereby they are able to check themselves in without presenting themselves at a check-in desk.
Safety, Equipment and Procedure training for Cabin Crew

SEP
Shoot-thru
SI

Altea DCS - Used in QUBE/BABS for the process by which new or changed PNRs relating to a flight active in CDCS are notified to CDCS
Now called PUSHPAX.
Service Integrator - Amadeus product for integrating the various platforms/access methods used as part of NGDCS.

SITA

Societe Internationale de Telecommunications Aeronautiques - A co-operative owned by a number of airlines to provide a cost effective
communication network throughout the world

SLA

Service Level Agreement - a document that sets out the levels of availability and performance for systems and applications.

SLS

Statistical Load Summary

SMS

Software management System, Simple Messaging System.

Solaris

SUN's flavour of UNIX operating system. Can also run on other manufacturers hardware, such as Fujitsu.

SOM

Seats Occupied Message

SONIC

Sign in package.

SOP

Standard Operating Procedure

SOS

Standard Operating Sheet

SSIM

Messages to update the flights schedules in real time

SSK

Self Services Kiosk

SSM

Standard Schedule Messages -This is an interline telegraph message intended for the transmission of permanent changes to, or descriptions of,
the basic schedules (regularly operated flights).

SSR

Special Service Requirements / Requests

STA

Schedule Time to/of Arrival

STD

Schedule Time to of Departure

Standard Passenger
Weight

The weight of a male, female, adolescent, child or infant used to calculate aircraft load. Std passenger weights can include a cabin baggage
allowance.

Standard Service Weight

Adjustments

Service Weight Adjustments stored in the database for an aircraft. A service weight adjustment is used to account for the weight and index effect of
any additional item carried on or removed from the aircraft. An example would be the need to carry a stretcher on a flight.

Static LIR Default Details

LIR Certification text

The specific carrier text used for certification of the LIR. Each carrier requires specific text that they wish the load controller to concur with before
the LIR can be sent out. The specific carrier text used for certification of the LIR. Each carrier requires this specific text.

Store Bags

This process takes the baggage to a storage place (currently Early Bag Store) until it is time to bring them back into the dynamic baggage process
and to put them into the bins for the flight.

STPC

Stop Over Connection

Sub-Product

Altea DCS - The extras the customer is entitled to have as a result of the product purchased like Lounges, WCHR service, Ums service,
compensation, Fast Track, etc.

SUN

Sun Microsystems Inc:

SWA

Service Weight Adjustment

SYN

AIRIMP message

Synchronous Mode

A process sends a request and waits for the response before continuing.

Systems Reference
Number

When a customer is unable to be allocated a seat number but travel authority is required (i.e. print a boarding pass) then a unique identifier will be
issued.

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Reference to 'tags' is a hang-over from previous time-recording systems. It now refers to the assignment of a resource to a task or tasks in a Clarity
project plan.
These tasks (or tags) will then appear in the resource's weekly time recording sheet.

Take-off Fuel

The amount of fuel on board (known as the Ramp Fuel), less the fuel consumed before the take-off run (known as the Taxi Fuel).

TAT

Transitional Automated Ticket.

Taxi Fuel

The amount of fuel on board less the fuel consumed before the take-off run.

TBS

Transfer Baggage System. (u/ground connecting T1 & T4)

TCO

Total Cost of Ownership - the calculation of IT computing unit costs, taking into account not only hardware, but software licensing, maintenance,
network, and support costs.
Reducing TCO is a key driver in developing future IT strategies.

TCP

To Complete Party is an industry standard way of linking two PNRs together (total count passengers).

Teletype (TTY)

Indicates secure message type communication.

Within NGDCS these are refereed to as secure messages

Through Checked
Customers

Customer has been checked-in for more than one segment at first check-in airport. A rule stipulates that the customer can only be through-check up
to the last segment that the baggage is being through-checked on.

Through tagged baggage

Bag has been tagged for the whole journey (may be more than one segment) while the customer may or may not have been through-checked.

Ticket Type
TIF

This indicates the level of flexibility of the ticket e.g. fully flexible, Apex, non refundable, non returnable.
1) Time Initiated Function
OR
2) Traveller Information (EDIFACT) function is to specify a traveller and personal details relating to the traveller

TIFF

Fuel Management System

TIM / TIMATIC

Travel Information Manual (This is a joint publication of 14 IATA airlines which provides information for nearly 200 countries. It lists information by
country concerning Passports and Visa requirements, health documentation, airport tax, customs and currency.)

TKCREQ

Altea DCS - EDIFACT E-ticket request message. This message can be sent for a number of reasons, including the following requests that will be
used by Amadeus DCS: Airport Control, Unsolicited Airport Control, sent to ETS to request update of E-ticket coupon status.Transfer of Control, Eticket Display and E-ticket History display.

TKCRES

EDIFACT E-ticket response message sent by ETS after it receives a TKCREQ. to a TKCREQ.

TKTREQ

EDIFACT E-ticket request message. Requests E-ticket history display/retrieval

TKTRES

EDIFACT E-ticket response message to a TKTREQ.

TO

Take Off

TOF

Take Off Fuel

TOPL

Take-off performance limit

ToR

Terms of Reference

TOW

Take-Off Weight

TPF

Transaction Processing Facility operating system for mainframes

TPM

Transfer Passenger Message

TRANSIT

Transferring customers/bags/cargo that remain on the same aircraft for the following leg.

TRC

Turnround Coordinator (TRM at LHR)

TRM

Turnround Manager (LHR only elsewhere TRC)

Trip Fuel

Amount of fuel required for the actual flight. The amount of fuel planned to be consumed from take-off to the station of first intended landing.

TSM

Turnround Shift Manager

TSR

Ticketing Sales Return

TTY

Teletype Message

TWOV

Transit Without Visa

Type A

Interactive/Transactional - Indicates transactional, e.g. entry/response, type communication. Within NGDCS these are referred to as Interactive or
transactional messages.

Type B

Teletype - Indicates secure message type communication. Within NGDCS these are referred to as secure messages.

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UCM

ULD Control Message

ULD

Universal Load Device (Containers and Pallets)

UnAccompanied Minor.This may vary depending on the airline. Example is
A child traveling alone aged 5 years up to their 12th birthday on a single leg flight.
A child traveling alone aged 6 years up to their 12th birthday on a multi leg flight.
All children traveling alone aged 12 years up to their 18th birthday for whom their parents/guardians have requested UM status. (cf. YP)

UM

Underload

The load available before exceeding any aircraft structural weight limitation.

UNIX

Unix (often upper-case "UNIX," especially as an official trademark) is an operating system that originated at Bell Labs in 1969 as an interactive
time-sharing system. Ken Thompson and Dennis Ritchie are considered the inventors of Unix. The name was a pun based on an earlier system,
Multics (multiplex computer system).
In 1974, Unix became the first operating system written in the C language. Unix has evolved as a kind of large freeware product, with many
extensions and new ideas provided in a variety of versions of Unix by different companies, universities, and individuals.
Partly because it was not a proprietary operating system owned by any one of the leading computer companies and partly because it is written in a

standard language and embraced many popular ideas, Unix became the first open or standard operating system that could be improved or
enhanced by anyone.
The Open Group, an industry standards organisation, which certifies and brands Unix implementations, now owns the trademarked UNIX.
Unix operating systems are used in widely sold products from Sun Microsystems, Silicon Graphics, IBM, and a number of other companies.
The Unix environment and the client/server program model were important elements in the development of the Internet and the reshaping of
computing as centred in networks rather than in individual computers.
Linux, a Unix derivative available in both "free software" and commercial versions, is increasing in popularity as an alternative to proprietary
operating systems.
Unusable Fuel

Fuel that cannot be used during flight. The weight is included in the Zero Fuel Weight. Also referred to as Payload Fuel.

Unused Deadload Figure

Amount of underload available. Available amount of deadload weight, less the amount of any cabin loaded deadload.

URP

Unique Reference to Passenger. When a customer is through checked via IATCI, the responding system should include the URP in their DCRCKA
response. This can then be used as a unique identifier for any subsequent update/boarding pass reprint/offload request.

USINS

United States Immigration and Naturalization Service.

UTC

Coordinated Universal Time. This is equivalent to GMT Greenwich Meridian Time.

UTD

UNIX Technical Development - part of Software Services

UTM

UNIX Technical Maintenance - part of Software Services responsible for upgrading systems to new revisions of UNIX operating systems - migrating
to new servers where appropriate.

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Vol Scheme

Voluntary Regrade

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Veritas Cluster Server - standard HA (High Availability) software for handling failovers between an HA pair of Unix boxes
This is a contingency process in the case where a flight is overbooked and more customers want/expect to travel on a flight than the capacity of the
aircraft will allow.
Compensation is offered to customers if they agree not to travel on the overbooked flight but on the next one, subject to business rules.
This is where a customer has either bought an upgrade with frequent flyer miles, vouchers or some other non-monetary system (and is therefore
of benefit to the airline) or has chosen to travel in a lower cabin than that which they are booked. Commercial customers who have been voluntarily
downgraded, may be due a refund, but this is dependent upon fare type, form of payment etc.

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WAB

Weight & Balance - A message used to indicate the estimated combined weight of passengers, baggage, cargo and fuel loaded onto a specific
flight and its distribution onboard the aircraft

WAD

Altea DCS - IATCI Warning Information segment (Structured Data)

Wayfinding

The final stage in the check-in workflow. The customer is provided with the relevant information they need to continue with their journey e.g. gate
number, boarding time.

WCHR

Customer who needs a wheelchair to get from where they are to the gate. They are of three types: WCHR, WCHS, and WCHC. WCHR is used for
customers who cannot walk long distances. WCHS is used for customers who cannot climb the aircraft steps. And WCHC is used for customers
who need to be lifted onto or from the aircraft seat.

Workflow

Definition of the set of relationships between all the activities in a process, from start to finish. Could be customer or agent led.

World Tracer

A baggage management that is operated jointly by SITA and IATA. It allows lost baggage details to be entered into the system and matched
against bags found.

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XCOM

Unicenter CA-XCOM Data Transport provides a complete set of file transfer functions, remote report printing, and job submission for any-to-any
communications between mainframes, midranges, PCs, and workstations from a broad range of manufacturers.

XSB

Excess Baggage

YP

Young Passenger. This is a person aged between 13 and 18, traveling on their own, and the airline has been asked by a parent/guardian to take
special care of them.

ZF

Zero Fuel

ZFW

Zero Fuel Weight

ZFWI

Zero Fuel Weight Index

zTPF

Latest version of TPF

ZWB

Zero Weight & Balance - A message used to indicate the estimated combined weight of passengers, baggage, cargo and fuel loaded onto a
specific flight and its distribution onboard the aircraft