Professional Documents
Culture Documents
Name:
Assad Ali
2.
Place of Posting:
Lahore
3.
4.
Your designatoin?
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Part 2:
Below you will find certain Quality related factors. You are kindly requested to
rate as to their level of importance to successful implementation of Quality
Management process.
Scale:
Please tick your response on a 4 point scale using one of the following responses:
1 = Critical
2 = Important
3 = Minor Importance
4 = Dont Know
Where:
Critical:
Factors you feel are absolutely essential for the successful implementation of
TQM. The process stands a good Chance of ending in failure if these factors are not parts
of Quality Management Process.
Important:
Factors you feel are important but not absolutely essential for the
successful implementation of TQM.
Minor Importance:
Factors you feel are minor important. These factors will not
seriously affect the success or failure of Quality Management Process.
Dont Know:
1
2
3
4
=
=
=
=
Critical
Important
Minor Importance
Dont Know
1 2 3 4
3
1
Page 2 of 5
of company
From Top management to execution level
From execution level to Top Management (this one)
7. Quality management and its structure playing role in improving
11. Employee suggestion scheme in place with target time scales for
Page 3 of 5
17. Company structure and practices are enhanced with the help of
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3
2
1
1
assessment tools.
24. Business development and self- judgement are interrelated.
assessment.
26. Problem solving and improvement in system are done with team
approach.
27. Control variability and process improvements are enhanced using
statistical processes.
30. Cost of quality process to track rework, leftover and rejects for
continuous improvement.
34. Long term relationship and working partnership with key suppliers.
35. Comprehensive identification of customers and customers needs.
36. The use of customer surveys and feedback process to assess
customer satisfaction.
3
1
2
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2
42. Employees fully understand the need to change from the status
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