Discounts Available For

Luxury Brand Executives…

see pg. 10 for details

June 28-29, 2010 | Sentry Centers, New York, NY | www.luxuryint.com

Luxury Interactive Is The One Event You Can’t Afford Miss:

Get Sales From Your Customers In Any And Every Channel:

Maximize Cross-Channel Strategies That Drive Loyalty, Engagement
With Your Brand And The Best Return On Investment

Multi-Channel Customers Are Your Best Customers:

Enhance The Multi-Channel Customer Experience To Acquire And
Retain Customers No Matter The Channel

Go To Where The People Are:

Create An Integrated Approach To Digital Media To Increase Sales And
Differentiate Your Brand Messaging

The Future Is Now:

Understand Technology Innovations That Generate Long-Term Growth

Featured Brands Include:

Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com

Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535

Sponsors: Organized By:

 Who Should Attend?
CEO’s, Presidents, Chief Marketing Officers,
Vice Presidents, Heads of E-Commerce and
Interactive, Creative Directors and Heads of
Communication from all industries in the
luxury market searching for PRACTICAL AND
INNOVATIVE strategies to drive their business
for the future of the luxury market.
Dear Colleagues,

Last year was a year of great change. Now, as luxury marketers look ahead, we Featured Speakers Include:
must all adapt and manage thru the coming years knowing that luxury’s future is Gerald Barnes, President/CEO, Neiman
sure to be very different than the past. Join us in June for Luxury Interactive in Marcus Direct
New York to get solutions to your challenges at the one event that truly speaks to
John McDonnell, COO, Patron Spirits
our specific needs as luxury brand marketers in 2010.
Company

This year’s program includes content driven by not only the Luxury Interactive Parnell Eagle, SVP Marketing and
Merchandise Planning, Saks Inc Direct
Advisory Board, but months of research with your direct peers to ensure the
program provides the most timely, effective and relevant information to impact Milton Pedraza, CEO, Luxury Institute
your business today. Be proactive about the future of your luxury business and Marisa Thalberg, Vice President, Global
secure your seat at this year’s conference. Visit www.luxuryint.com to register Digital Marketing, The Estée Lauder
today. Companies, Inc.
Kerry Kennedy, Vice President E-Commerce,
With content spanning from cross-channel customer engagement, to the latest Omni Hotels
mobile technologies, receive two days of actionable information that will not only Hilary Donahue, Vice President, Michael C
drive revenues for your business, but provide competitive intelligence, Fina
benchmarking against best-in-class strategies and ensure buy-in from your senior
Russ Moorehead, Vice President Aveda
management to get initiatives completed immediately.
Online, Aveda

Additionally, how can you benefit from the 2010 event? Tom Davis, Vice President of Ecommerce,
Kenneth Cole
• Receive tactics from a diverse speaker faculty consisting of the top luxury Jeanette Garner, AVP Interactive
brands, and futurists, academics, retail guest speakers and many more Marketing/Ecommerce, Kerastase Paris &
• Meet, network and build relationships with key brands during the executive SHU UEMURA ART OF HAIR
roundtable discussions Patti Freeman Evans, Vice President, Research
• Hear from luxury consultancies, solution experts and agencies that are Director, Forrester
demonstrating best technologies to support your marketing efforts- all in one Cecilia Pagkalinawan, CEO, StyleTrek,
place, at one time Former Vice President E-Commerce & Direct
Marketing, Frette and La Perla
We look forward to seeing you in June. Leisa Glispy, Director Global eCommerce,
Waterford Wedgwood Royal Doulton
Luxury Interactive 2010 Advisory Council, Maryssa Miller, Director E-Commerce,
Lacoste
Felicity Lewis, Senior Global Manager,
Interactive & Direct Marketing, Jurlique
Jeri Ward, General Cecilia Pagkalinawan, Roxanne Ong, Maryssa Miller, Eric Sabo, E-Commerce Operations Manager,
Manager, Customer Former Vice President E- Exec. Director Director E- Theory
Advocacy and Launch Commerce & Direct Bobbi Brown Commerce, Julia Kung, Director Marketing, Moxsie, Inc.
Strategy, Audi of Marketing, Frette and eCommerce, Lacoste Kevin Keller, Online Manager, Del Sol
America, Inc. La Perla Estee Lauder
Mickey ALAM KHAN, Editor in Chief,
Mobile Marketer
Joe Skorupa, Editor-In-Chief, RIS News
Vic Drabicky, Director of Vertical Market
Sara Gergovich, Leisa Glispy, Director Global Milton Pedraza, Development, Range Online Media
Director of eCommerce, Waterford CEO, Luxury Check www.luxuryint.com for speaker
Internet Services, Wedgwood Royal Institute faculty updates
Hermes Doulton

Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com

Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535
2
Make Registering For Luxury Interactive The Next Thing You Do.
Here Are 8 Key Reasons Why Luxury Interactive Is The Must-Attend Event For You:
1. Make your business more efficient
2. Help gain buy-in with senior management
3. Meet leaders in multi-channel luxury marketing who are offering
solutions from every segment of the industry
4. Embrace the online channel to get the most money from
today’s luxury consumers
5. Receive strategies to tie digital media into your overall
marketing mix
DAY ONE: Monday, June 28, 2010
7:30 Continental Breakfast And Workshop Registration
8:00 Pre-Conference Concurrent Workshops
Workshop A: Developing An All Encompassing View
Of Social Media: Creating A Campaign From A To Z
Workshop B: The Advancement Of Luxury Marketing
Using Mobile Devices
8:45 Workshop C: The Cultural And Organizational
Implications Of A Successful Luxury CRM
Implementation-How To Complement Your Multi-
Channel Marketing Efforts
Milton Pedraza, CEO, Luxury Institute
Felicity Lewis, Senior Global Manager, Interactive & Direct
Marketing, Jurlique
MORNING KEYNOTE SESSIONS
9:30 Conclusion of Pre-Conference Workshops/Welcome
Remarks
Lori Hawthorne, Executive Director, Luxury Interactive 2010
9:35 Chairperson’s Opening Address
9:50 KEYNOTE SESSION: Generating A Consistent Multi-
Channel Contact Strategy To Drive Long-Term Growth
Your Luxury Brand
Gerald Barnes, President and CEO, Neiman Marcus Direct
10:25 KEYNOTE PANEL DISCUSSION: Get Growing:
Opportunities For Your Brand Through An
Understanding Of The Future Of Luxury
Hilary Donahue, VP, Michael C Fina
Marisa F. Thalberg, VP Global Online Marketing, The Estée
Lauder Companies, Inc
Vic Drabicky, Director of Vertical Market Development, Range
Online Media
11:00 Coffee & Refreshment Break In The Solutions Lounge,
Hosted By Range Online Media
11:35 KEYNOTE SESSION: New Channel Dynamics:
Leveraging Customer Research, Data And Analytics To
Grow Your Luxury Brand In 2010
Felicity Lewis, Senior Global Manager, Interactive & Direct
Marketing, Jurlique
Milton Pedraza, CEO, Luxury Institute
Sponsors:
Go to www.luxuryint.com for complete information on each session and full speaker bios
6. Take-away cross-channel tactics to enhance the
overall shopping experience and enable a
broader consumer reach
7. Allocate your marketing dollars most effectively to
secure an ROI for your investments, and
maximize your budget and available resources
8. Leave with at least 3 key actionable solutions that
you can use TODAY
12:10 Luxury Innovation Spotlight: Luxury Ecommerce –
From Single Site To Cross Channel
Carsten Thoma, COO, hybris
12:30 Luxury Innovation Spotlight: How Mobile Shoppers
Shop – Understanding How To Drive Online And In-
Store Purchasing
Scott Dunlap, CEO, NearbyNow, Inc.
12:50 Networking Luncheon For All Attendees
AFTERNOON SESSIONS
1:50 Chairperson’s Afternoon Address
2:15 Assessing The Return On Investment Of Competing
Technologies To Save Budget And Resources
Tom Davis, VP E-Commerce, Kenneth Cole
2:50 ATG Executive Presentation
ATG Executive & Luxury Brand Client
3:25 Structuring Your Luxury eCommerce Organization For
Success
Leisa Glispy, Director Global E-Commerce, Waterford
Wedgwood Royal Doulton
4:00 Afternoon Tea & Refreshments In The Solutions
Lounge
4:25 Luxury Guest Speaker Case Study: Focusing On Email
Design To Optimize Response Rates
Kevin Keller, Online Manager, DelSol.com
5:00 Closing Afternoon Panel Discussion Session: Staying
Up-To-Date On The Bleeding Edge Of Technology
Innovations That Deliver An Immediate ROI
Parnell Eagle, SVP Marketing and Merchandise Planning, Saks
Fifth Avenue Direct
Tom Davis, VP E-Commerce, Kenneth Cole
Leisa Glispy, Director Global Ecommerce, Waterford Wedgwood
Royal Doulton
5:45 Luxury Interactive Official Cocktail Reception For All
Attendees
3
 DAY TWO: Tuesday, June 29, 2010

8:00 Registration & Continental Breakfast In The Solution
Zone
8:30 Chairperson Opening Remarks
8:45 KEYNOTE SESSION: Driving Customer Engagement
Through Editorial Positioning Of Your Luxury Brand
John McDonnell, COO, Patron Spirits Company
9:20 KEYNOTE PANEL DISCUSSION: The Mobile Wave Of
The Future: Integrating Mobile Marketing To Drive
Revenues
Russ Moorehead, VP Online, Aveda
Kerry Kennedy, VP E-Commerce, Omni Hotels
Mickey Khan, Editor-In-Chief, Mobile Marketer
9:55 KEYNOTE SESSION: Embracing The Chaos: How
Luxury Brands Are Adapting To A Digital World
Patti Freeman Evans, Vice President, Research Director, Forrester
10:30 Pre-Lunch Refreshment Break In The Solutions
Lounge
11:05 Luxury Brand Idea Exchange & Executive
Roundtables- JOIN THE DISCUSSION!
Table 1: Luxury Marketing In The Private Sale/In House Sale
Era
Jeanette Garner, AVP Interactive Marketing/E-Commerce,
Kerastase Paris & SHU UEMURA ART OF HAIR
Table 2: Leveraging Your Digital Assets And Going Beyond
The Basics To Increase Revenues Now
Table 3: Putting Online Products And Services In Place To
Revolutionize The Shopping Experience
Table 4: Identifying Cutting-Edge Social Media Strategies
That Enhance Your Brand Image
Table 5: The Modernization Of Luxury: Gaining New Luxury
Customers In The Online Channel
12:05 Maximizing Customer Loyalty Across The Luxury
Segment
Joe Skorupa, Editor-In-Chief, RIS News
12:45 Networking Luncheon For All Attendees
AFTERNOON SESSIONS
1:45 Panel Discussion: Combating Fraud Onilne In The
Luxury Industry: What You Need To Know Now
Frederick Felman, Chief Marketing Officer, MarkMonitor
Eric Sabo, E-Commerce Operations Manager, Theory
2:20 Social Media: The Most Impactful Way To Build And
Grow Your Brand
Cecilia Pagkalinawan, CEO, StyleTrek (Former VP E-Commerce,
La Perla and Frette)
2:55 Luxury Guest Speaker Case Study: True Tale From The
Front: Leveraging The Social Internet For Branding
And Revenue
Julia Kung, Director Marketing, Moxsie
3:30 Closing Session: Creating a 360 Degree
Comprehensive Mobile Commerce Strategy That
Supports Your Overall Brand Experience
Maryssa Miller, Director E-Commerce, Lacoste
4:05 Conclusion Of Conference

“You did a great job attracting top quality attendees. It was a terrific turnout and an excellent
cross section of the Luxury and Interactive communities”
Wendee Lunt, VP Global Marketing and Business Development, Tumi

“The crowd was just right…and so interesting. I thought it was a fantastic event that I was
honored to be a part of.”
Eva Jeanbart Lorenzotti, CEO, Vivre

100% Of Luxury Interactive Attendees Would Recommend The Event To A Colleague

(Based on the Luxury Interactive 2009 delegate survey)

Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com

Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535
4
DAY ONE: Monday, June 28, 2010
Meet leaders in luxury marketing from all segments of the industry, with a day full of keynote presentations, panel discussions and workshops.
Leave with realistic know-how in all areas of online marketing, cross-channel strategy development and digital media, in an interactive setting.
Reserve your space today using the registration form in this brochure.

7:30 Continental Breakfast And Workshop Registration
8:00 Pre-Conference Concurrent Workshops
Participate in focused, small group discussion with fellow
luxury brands. Get answers to your questions at Luxury
Interactive. Select one of two workshops- and receive the third
workshop ABSOLUTELY FREE- this is your chance to drill down
to the most critical challenges impacting your marketing
strategy today and get the twice the value for free. Select the
most appropriate topic for your current challenges. Check
www.luxuryint.com for updates on workshop moderators.
Workshop A: Developing An All Encompassing
View Of Social Media: Creating A Campaign From
A To Z
Over the last twelve months, social media has transitioned into
a platform readily available for use by luxury brands. Yet many
questions remain, such as: how can you effectively use social
media to generate revenues? Which outlets will support your
brand messaging and awareness? How can you get an ROI?
Leading social media experts will host an interactive workshop
to help luxury brands formulate the most effective strategy for
their respective businesses. Secure your spot today.
•
Understanding the supporting technologies needed to
execute your marketing campaign effectively
•
Developing the mechanics for the formula to writing
effective copy in this medium?
•
Determining which social media outlets work better for your
brand
•
Influencing bloggers to expand your social reach
•
Obtaining followers on social networks
Workshop B: The Advancement Of Luxury
Marketing Using Mobile Devices
There are many unknowns in terms of mobile adoption for the
luxury consumer- yet many brands today aggressively foray into
the mobile marketing. What are the key elements of a
successful mobile program that will increase revenues for your
business? What technologies generate a return? What should
be on your agenda, and what is unnecessary? Attend this
workshop focused on your specific mobile needs, and get all of
your most pressing mobile marketing questions answered.
•
Creating a bridge between online and offline integration via
handheld devices
•
Creating efficient consumer tracking methods
•
Using product offers, product specials, and a call to action
on the web
•
Segmenting and targeting consumers using specific
messaging
8:45 Workshop C: The Cultural And Organizational
Implications Of A Successful Luxury CRM
Implementation-How To Complement Your Multi-
Channel Marketing Efforts
Milton Pedraza, CEO, Luxury Institute
Felicity Lewis, Senior Global Manager, Interactive & Direct
Marketing, Jurlique
As luxury brands embrace customer-centric business models in
order to improve top and bottom line results they need to
complement data, analytics, multi-channel marketing and
selling efforts with an equally powerful cultural and
organizational foundation. Successful Luxury CRM practitioners
are taking on the challenge of cultural and organization
redesigns required in order to optimize results for shareholders,
employees and customers.
•
Ten key steps for implementing a true Luxury CRM Culture
•
An insider’s view of human resources issues, job functions,
roles and responsibilities that leading innovators are dealing
with as they traverse their way through the Luxury CRM
landscape
Milton is joined by Felicity Lewis of Jurlique for the Q & A
session.
MORNING KEYNOTE SESSIONS
9:30 Conclusion of Pre-Conference Workshops/Welcome
Remarks
Lori Hawthorne, Executive Director, Luxury Interactive 2010
9:35 Chairperson’s Opening Address
9:50 KEYNOTE SESSION: Generating A Consistent Multi-
Channel Contact Strategy To Drive Long-Term
Growth Your Luxury Brand
Gerald Barnes, President and CEO, Neiman Marcus Direct
How you cultivate all of the different touch points with a
customer is critical to managing the customer relationship in
the future. This is an even larger consideration with online vs.
bricks and mortar retail. In this opening Keynote session, the
President and CEO of Neiman Marcus Direct presents multi-
channel contact strategies that enable deeper customer
relationships, increase revenues for your business, and
effectively manage your cross-channel budget and resources.
•
Carrying the same brand message through multiple online
channels (web content, search, email, social media, etc.)?
•
Moving towards a sustainable multi-channel approach that
generates revenue both short and long-term for your brand
•
Articulating the value of consistent multi-channel contact
strategies for long-term growth in the face of today’s economy
•
Understanding an effective multi-channel approach doesn’t
necessarily generate an immediate ROI for your business
10:25 KEYNOTE PANEL DISCUSSION: Get Growing:
Opportunities For Your Brand Through An
Understanding Of The Future Of Luxury
Hilary Donahue, VP, Michael C Fina
Marisa F. Thalberg, VP Global Online Marketing, The Estée
Lauder Companies, Inc
Vic Drabicky, Director of Vertical Market Development, Range
Online Media
The proliferation of the internet within the luxury industry has
fundamentally shifted the way many brands interact with their
customers. Our panel of cross-industry luxury experts delves
into specific growth opportunities given this changing
landscape, as well as the impact on bricks and mortar retail in
years to come. Understand the next phase of luxury retail and

Sponsors:

Go to www.luxuryint.com for complete information on each session and full speaker bios 5
 DAY ONE: ...continued
ecommerce after leaving this keynote panel discussion.
•
What will be the impact on retail due to the rapid adoption
of luxury product purchases made online?
•
How will luxury retail shopping experiences be influenced
due to the increase of digital media consumption and
internet shopping usage?
•
Is there a return to more “mainstream” shopping
experiences (i.e. malls, etc.)?
•
Do you think luxury retail stores will see a retrenching in
terms of growth and size? How will the “mall” landscape
potentially be impacted in the future?
•
Will the internet have an impact on this? Positive or negative
or not at all? Why or why not?
•
What is the next phase of bricks and mortar retail
considering the impact of the internet on your customers?
•
Where are luxury retail stores going to thrive in the future
and what will they look like?
11:00 Coffee & Refreshment Break In The Solutions
Lounge, Hosted By Range Online Media
Not just a coffee break, but a time to dissect all of the
information from the morning sessions, and evaluate the
cutting-edge solutions in the Solutions Lounge. Bring plenty of
business cards!
11:35 KEYNOTE SESSION: New Channel Dynamics:
Leveraging Customer Research, Data And Analytics
To Grow Your Luxury Brand In 2010
Felicity Lewis, Senior Global Manager, Interactive & Direct
Marketing, Jurlique
Milton Pedraza, CEO, Luxury Institute
With the onslaught of an economic recession and changes in
customer values and behaviors, luxury brands have come to
embrace the concept of customer-centric, data-driven
marketing. Such an environment has forced the retail channel
to evolve with growing technological sophistication, expanding
consumer touch points from the store and call center/catalogue
to the internet and mobile internet.
Today, multichannel luxury retailers must adapt to the changing
consumer and technological landscape and optimize their CRM
efforts to provide cross-channel flexibility with the most
measurable and highly profitable results. Walk away from this
session and be able to:
•
Discover the latest research on new channel dynamics
among luxury consumers
•
Glean insights for consumer behavior particularly for online
and mobile commerce
•
Based on these findings, develop effective end-to-end multi-
channel CRM campaigns to build ROI through Research,
Data Assessment, Analytics, Long-Term Planning and of
course, Testing and Learning
12:10 Luxury Innovation Spotlight: Luxury Ecommerce –
From Single Site To Cross Channel
Carsten Thoma, COO, hybris
Consumers tend to use all channels simultaneously, as a cross-
channel approach supports and reinforces the natural behavior
of customers and consumers. Based on a consistent multi-
channel infrastructure, luxury retailers can start guiding
consumers pro-actively from one channel to the other by
Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com
6
Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535
means of loyalty programs, store events, vouchers, gift cards,
special channel specific promotions, and more. If a consistent
multi-channel infrastructure is not in place it would only
confuse consumers, due to disparate and often conflicting
product information, availability, and pricing information.
Learn how to develop an infrastructure that enhances the
multi-channel customer experience and increases sales.
12:30 Luxury Innovation Spotlight: How Mobile Shoppers
Shop – Understanding How To Drive Online And In-
Store Purchasing
Scott Dunlap, CEO, NearbyNow, Inc.
Did you know that mobile shoppers are 17x more likely to
purchase at a nearby store than online? NearbyNow will walk
through case studies from clients such as GQ Magazine, Brides
Magazine, Cosmopolitan, Nike, Estee Lauder, and more to
demonstrate how to drive and track both in-store and online
shopping from a mobile device. Topics include the changing
demographics of smart phone buyers, how to achieve 5%
conversion to purchase and 28% ad click-through and identify
where luxury brands have been most successful with mobile.
12:50 Networking Luncheon For All Attendees
AFTERNOON SESSIONS
1:50 Chairperson’s Afternoon Address
2:15 Assessing The Return On Investment Of Competing
Technologies To Save Budget And Resources
Tom Davis, VP E-Commerce, Kenneth Cole
In the online world, identifying the correct technologies that
truly support your commerce strategy is vital. With
responsibility over the direction of all ecommerce efforts across
multiple brands within the Kenneth Cole family, Tom Davis
knows that technology implementation and selection are
critical to the success of the brand. Tom walks through the
technology adoption strategy that will catapult Kenneth Cole’s
growth path for years to come in this dynamic session.
•
Understanding which technologies (SEO, Email, Internal
Search, and SEM) are applicable to your business model
•
Are there specific technologies that offer a lower cost
of entry to accommodate smaller marketing budgets?
•
Evaluating whether taking a risk with certain technologies
are worth risking a lack of return on investment
•
Correctly forecasting your budgets for technology initiatives
•
Determining the cost to your business to bring specific
initiatives in-house that you cannot outsource readily due to
cost
2:50 ATG Executive Presentation
ATG Executive & Luxury Brand Client
A trusted, global specialist in e-commerce, ATG (Art
Technology Group, Inc., NASDAQ: ARTG) has spent the last
decade focused on helping the world's premier brands
maximize the success of their online businesses. ATG
Commerce is the commerce platform and business user
application solution top-rated by industry analysts for powering
highly personalized, efficient and effective e-commerce sites.
ATG's platform-neutral optimization services can be easily
added to any Web site to increase conversions and reduce
DAY ONE: ...continued
abandonment. These services include ATG Recommendations
and ATG's live help services, including ATG eStara Click to Call,
and Instant Service live chat. ATG is headquartered in
Cambridge, Massachusetts, with additional locations
throughout North America and Europe. For more information
about the company, please visit http://www.atg.com. For
updated information about this session, and speakers, please
visit www.luxuryint.com.
3:25 Structuring Your Luxury eCommerce Organization
For Success
Leisa Glispy, Director Global E-Commerce, Waterford
Wedgwood Royal Doulton
E-commerce has emerged as the bright spot in retail. Many
luxury retailers are now turning their attention to the
development and expansion of their online channel. However,
traditional retail organizational models and thinking will be
challenged by the transformation needed for online success.
Find out how leading retailers are breaking out of the
traditional retail box and building technology-focused
organizations of the future. Whether you are just launching
your e-commerce channel or positioning for growth, learn how
to structure your organization to meet complex needs of this
rapidly maturing channel and deliver a competitive luxury
brand experience.
4:00 Afternoon Tea & Refreshments In The Solutions
Lounge
4:25 Luxury Guest Speaker Case Study: Focusing On
Email Design To Optimize Response Rates
Kevin Keller, Online Manager, DelSol.com
Luxury Interactive welcomes specially invited guests focusing
on key areas of your acquisition and retention strategy. As the
online manager for DelSol, a retailer of products spanning
multiple categories, Kevin is focused on email day in and day
out. A leading email expert and online campaign manager, he
presents a graphic designer’s insight on optimal email design
to increase revenues for your business. In this unique
presentation, Kevin showcases current trends in email creative,
a survey of widths, optimal time to benchmark, strategies to
present clear promotions, text and image duality, ideas for
motivating continued readership, and much more. Leave this
“I had a wonderful time at my first luxury interactive conference.”
Mark Lynton, Director e-Commerce, Tumi
Sponsors:
Go to www.luxuryint.com for complete information on each session and full speaker bios
session with the ability to immediately increase response levels
to your email communications.
•
Current trends in email design
•
Best of the best: top email campaigns of leading retailers
•
Design and tech tips for improved response rates
5:00 Closing Afternoon Panel Discussion Session: Staying
Up-To-Date On The Bleeding Edge Of Technology
Innovations That Deliver An Immediate ROI
Parnell Eagle, SVP Marketing and Merchandise Planning, Saks
Fifth Avenue Direct
Tom Davis, VP E-Commerce, Kenneth Cole
Leisa Glispy, Director Global Ecommerce, Waterford
Wedgwood Royal Doulton
Once you’ve mastered the basics of providing an e-commerce
website, what is coming down the pike that will generate
revenue for your brand? Our group of senior executives tackle
questions surrounding effectively supporting a multi-channel
and online shopping experience using specific technologies
available today. Sorting through the “must-haves” and
removing the “nice to-haves” is top of mind for luxury
marketers in all industry segments. Return to the office with a
list of innovative tactics to support your marketing strategy
after this closing panel discussion.
•
What trends/technologies are coming down the pike in the
next few years that will influence your marketing strategies?
•
What technologies are working for you brand? What are
you currently testing? Which technologies offer the most
effective return on your spend?
•
Where are people spending their time in terms of digital
media consumption?
•
What are people doing about Facebook considering their
level of traffic?
•
How does this impact your business?
5:45 Luxury Interactive Official Cocktail Reception For
All Attendees
After a day of solutions-focused sessions, relax with all of your
fellow executive attendees. Take advantage of the opportunity
to speak to peers and speakers off-line. Leave with contacts
from the most forward-thinking and innovative heads of luxury
marketing today.
7
 DAY TWO: Tuesday, June 29, 2010

As marketing budgets and resources continue to be strained, take advantage of untapped opportunities in luxury today. With a mix of
research-based presentations, case studies, panel discussions and interactive roundtables, get actionable strategies and benchmark against
cutting-edge brands only at Luxury Interactive 2010.

8:00 Registration & Continental Breakfast In The
Solution Zone
8:30 Chairperson Opening Remarks
8:45 KEYNOTE SESSION: Engaging Editorial = Engaged
Consumers
John McDonnell, COO, Patron Spirits Company
The Patrón Spirits Company continues to grow the sales and
influence of Patrón Tequila, the number one ultra-premium
luxury tequila brand in the world. An important part of its
ongoing marketing strategy is the cultivation of a strong, active
and personalized relationship with many of the brand’s
consumers. The Patrón Social Club uses customized editorial
and experiential content to engage its consumers and foster
their loyal involvement with the brand in the digital medium.
This presentation will share insights into how Patrón has
created and is maintaining a thriving interactive relationship
with consumers.
•
Providing substantial information that is applicable to your
customer’s lifestyle
•
Identifying an area of common interest with your customers
to engage them editorially
•
Relating this common interest to your designer, specific
product or customer’s experience with your brand
•
Focusing on editorial positioning within your merchandising
strategies to drive engagement and customer loyalty
9:20 KEYNOTE PANEL DISCUSSION: The Mobile Wave Of
The Future: Integrating Mobile Marketing To Drive
Revenues
This session, led by one of Forrester’s leading research
directors, outlines the current state of online affluent users as
well as addresses strategies luxury brands are trying in order to
reach them. During the presentation, attendees examine
proprietary consumer survey data as well as case study
examples from the marketplace to illustrate the current state of
affairs.
•
Discover the means by which affluent consumers use digital
technologies to engage with brands and buy products
•
Developing best practices to enable these customers across
channels
•
Identify how luxury brands can adapt to this new scenario
10:30 Pre-Lunch Refreshment Break In The Solutions
Lounge
Not just a coffee break, but a time to dissect all of the
information from the morning sessions, and evaluate the
cutting-edge solutions in the Solutions Lounge. Bring plenty of
business cards!
11:05 Luxury Brand Idea Exchange & Executive
Roundtables- JOIN THE DISCUSSION!
Drill down to the specific challenges impacting your business
today. Select the most appropriate topic and enjoy an hour of
senior-level relationship-building and knowledge share. Each
table is hosted by a luxury brand expert.
Our table experts tackle the toughest questions and offer
tangible, free advice to solve your multi-channel, digital media
and e-commerce challenges. Check www.luxuryint.com for
updates on moderators.

Russ Moorehead, VP Online, Aveda Table 1: Luxury Marketing In The Private Sale/In House
Sale Era
Kerry Kennedy, VP E-Commerce, Omni Hotels Jeanette Garner, AVP Interactive Marketing/E-Commerce,
Mickey Khan, Editor-In-Chief, Mobile Marketer Kerastase Paris & SHU UEMURA ART OF HAIR

Developing a dynamic mobile campaign for your luxury brands Table 2: Leveraging Your Digital Assets And Going
involves multiple elements- an understanding of the mobile Beyond The Basics To Increase Revenues Now
consumer, user expectations, building your competencies,
Table 3: Putting Online Products And Services In Place To
emerging platforms, technology support, and device strategy
Revolutionize The Shopping Experience
(to name a few). Our group of e-commerce heads from luxury
brands, as well as industry experts tackle these areas, and offer Table 4: Identifying Cutting-Edge Social Media Strategies
insight into the mobile wave of the future. Stay on the cusp of That Enhance Your Brand Image
leading technology by attending this panel discussion.
Table 5: The Modernization Of Luxury: Gaining New
•
How do you market to mobile customers (how often)?
Luxury Customers In The Online Channel
•
How do you ensure your customers return to interact with
your brand via mobile devices? If you are an innovative solutions provider looking to take part
•
How can you integrate mobile marketing into your cross- in the Brand Idea Exchange & Executive Roundtables, contact
channel strategy? Alice Ann Zaslavsky at 646-200-7475, or email her at
•
What technologies are available to support a mobile aliceann.zaslavsky@wbresearch.com.
marketing campaign?
•
How can you incorporate social media into your mobile 12:05 Maximizing Customer Loyalty Across The Luxury
strategy? What are the benefits of doing so? Segment
•
How can you use mobile marketing to drive traffic in-store?
Joe Skorupa, Editor-In-Chief, RIS News
What strategies have you used that have been successful?
RIS News will be releasing the results of its Maximizing
9:55 KEYNOTE SESSION: Embracing The Chaos: How Customer Loyalty Across The Luxury Segment research report
Luxury Brands Are Adapting To A Digital World designed specifically for the Luxury Interactive Conference. It is
no secret that with “The Great Recession”, a loyal customer
Patti Freeman Evans, Vice President, Research Director,
base within the luxury segment can make the difference
Forrester
between survival and ‘sayonara’ for the business.

Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com

8
Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535
DAY TWO: ...continued
•
Learn what luxury retailers and service providers are doing to
guarantee their customers are not only satisfied, but are
loyal to their luxury brands
•
Discover the tools and processes your peers are using to
develop cross-channel loyalty programs
•
Educate associates and call centers to ensure success
•
Determine the metrics required to ensure your program’s
success
12:45 Networking Luncheon For All Attendees
AFTERNOON SESSIONS
Focus on today’s leading technology innovations-
including a special focus on mobile and social media, during the
afternoon sessions on June 29th.
1:45 Panel Discussion: Combating Fraud Onilne In The
Luxury Industry: What You Need To Know Now
Frederick Felman, Chief Marketing Officer, MarkMonitor
Eric Sabo, E-Commerce Operations Manager, Theory
Luxury ecommerce has soared in the last several years, and
with this brings new challenges as online fraud has also been
catapulted. With apparel brands such as Theory, understanding
how to protect not only your products, but your brand, is
critical as online continues to be a growing sales channel.
What are the key initiatives that must be in place to combat
fraud today? The head of e-commerce operations Theory
presents comprehensive insight into the best practices to
combat fraud for your business.
•
What kinds of online scams and fraud target the luxury
industry?
•
Which strategies are most effective in defending luxury
brands from online scams?
•
What techniques do the best job of preventing paid search
scams that target luxury brands, driving costs up and traffic
down?
•
How far do you need to take fraud reporting?
•
Is it actionable? Is it taken seriously?
•
Are there other actions you can take with reporting?
•
Are there interfaces that can be put into your website to
help combat fraud?
2:20 Social Media: The Most Impactful Way To Build And
Grow Your Brand
Cecilia Pagkalinawan, CEO, StyleTrek (Former VP E-
Commerce, La Perla and Frette)
Nielsen Online shows that people continue to spend more time
on social networking and blog sites than ever before, with
total minutes increasing 82 percent year-over-year and the
average time per person increasing 67 percent year-over-year in
May 2009. Everyone is doing it. But is everyone doing it well?
Has anyone measured the ROI from social media? Attend this
session and receive not only an overview of Twitter, Facebook
and Social Commerce but impactful campaign results from
social media.
Sponsors:
Go to www.luxuryint.com for complete information on each session and full speaker bios
2:55 Luxury Guest Speaker Case Study: True Tale From
The Front: Leveraging The Social Internet For
Branding And Revenue
Julia Kung, Director Marketing, Moxsie
Luxury Interactive welcomes specially invited guests focusing on
key innovation areas for your business. The boom in consumer
usage of the social internet, from social network sites,
community and social media, has created a unique opportunity
for retailers and brands to reach prospective customers, drive
brand awareness and revenue. Moxsie.com (a year and a half
old online retailer) has leveraged the internet's many social tools
and resources to do just that. From its company blog to Twitter,
Polyvore contests and Facebook pages, Moxsie has benefitted
sales and traffic through a unique approach to cross platform
marketing and promotions. During this session, Moxsie’s
Director of Marketing Julia Kung shares real world examples
and insight from Moxsie's social internet efforts, share best
practices, campaign implementation, crisis control and more.
•
Key strategies to driving revenue via social platforms -- what
platforms exist, determining which is right for you, and how
to engage with users
•
50 followers and failing -- how to make the most of a new
social network account including driving followers, when
and what to share and more
•
Learning the components of social branding -- community,
customer service, and crisis control
•
Tying it all together -- how to integrate the social internet
into other marketing and promotional efforts to create a
single, synergistic effort that drives results
3:30 Closing Session: Creating a 360 Degree
Comprehensive Mobile Commerce Strategy That
Supports Your Overall Brand Experience
Maryssa Miller, Director E-Commerce, Lacoste
Do you know how many potential customers you are losing
every day because of a non-effective mobile strategy? Lacoste
has developed a three-prong approach to tackle mobile head-
on, and has reaped the rewards. From an iPhone app that
simplifies the overall Lacoste e-commerce experience, to
creating a mobile version of their website, to integration with
their email program, they are converting customers that want
to interact with their brand via mobile devices. Hear a dynamic
case study that answers your most pressing mobile challenges
in this final presentation.
•
Thinking about mobile applications as a simplification of the
online experience for your customers
•
Creating a mobile version of your website that is formatted
to mobile devices
•
Allowing easy browsing of your website
•
Taking advantage of mobile-specific incoming traffic to your
website
•
Offering convenient in-store experiences for your customers
with listings of product information on mobile devices
•
Supporting your mobile programs through marketing
promotions
•
Revamping your email campaign to capitalize on immediate
conversion of mobile traffic and visitors
•
Enhancing the cross-channel customer experience with
mobile applications and websites
4:05 Conclusion Of Conference
9
 Registration Information
Luxury Interactive 2010: Conference Pricing
Luxury Brand Executives Others
Packages Dates Register and Pay Register and Pay Full Price Register and Pay Full Price Full Price
in Full by in Full by in Full by in Full by
April 30th to May 31st to April 30th to May 31st to
Receive $200 OFF Receive $100 OFF Receive $200 OFF Receive $100 OFF
PACKAGE A
2 Day Main Conference June 28-29, 2010 $1,998 $2,098 $2,198 N/A N/A N/A
+ Workshops
PACKAGE B
2 Day Main Conference Only June 28-29, 2010 $1,899 $1,999 $2,099 $3,599 $3,699 $3,799
PACKAGE C
1 Day Main Conference Only June 28 or 29, 2010 $1,199 $1,299 $1,399 $1,799 $1,899 $1,999
PACKAGE D
Workshops Only June 28, 2010 N/A N/A $299 N/A N/A N/A
VIP Package: $250 - (Select any package above and for an additional $250 gain access to select audio presentations* from this event)
CD ROM ONLY: $580 - (Gain access to select audio presentations* from this event)

PURCHASE SELECT AUDIO PRESENTATIONS* FROM THIS EVENT! For every registration received
Can’t make it to Luxury Interactive 2010 or worried that there is too much for Luxury Interactive 2010,
information to digest in a few short days at the event? No need to worry. You can WBR will donate a portion of
purchase select audio presentations to share with your entire team.
the registration fee to Smile
Register for the event today and get your VIP package for an extra $250! That’s a Train. For more information
savings of over 40% for the CD ROM!
about WBR’s involvement
*Presentations available are at the approval of conference speakers. Allow 3-4 weeks after with Smile Train, please visit
event date for shipping.
www.luxuryint.com.

Team Discounts For Luxury Brand Executives

Valid on PACKAGES A and B ONLY Luxury Interactive 2010 Solutions
Number of Delegates Discount Lounge
2 15% Off Each Pass Check the Luxury Interactive 2010 agenda for multiple
3-4 20% Off Each Pass opportunities to find all of the solutions for your
marketing, sales and business development challenges in
5+ 25% Off Each Pass our exclusive Solutions Lounge. Secure all of your
technology needs – all in one place, at one time.
Please Note:
• To secure your team discount, register online at www.luxuryint.com or contact Bill
• The Solutions Lounge is easily accessible. You don’t
Penney at 1-866-691-7771 or bill.penney@wbresearch.com have to seek out industry leaders that offer leading
edge communications solutions, as they will all be
• Team discounts must be booked and paid for at the same time. Team discounts do not centrally located in one place at the event. The
apply to sponsoring or exhibiting companies or non luxury brand executives. Solutions Lounge not only features companies on the
• All discounts are taken off the full conference price. No two discounts or offers can be bleeding-edge of technological and brand innovation,
combined. but companies that understand your core brand
• Payment is due in full at the time of registration. Your registration will not be confirmed values while providing optimal customer service.
until payment is received and may be subject to cancellation
• Find complete solutions for brand management and
• A qualified luxury executive is not: Any service provider to business to consumer
marketing, sales strategy, interactive advertising,
organizations - Including software vendors, internet developers, technology vendors,
solution providers, third party logistics providers, consultants or companies with primary customer relationship management, loyalty
revenues resulting from commissions, subscriptions and/or advertising. Worldwide marketing, visualization technologies, merchandising,
Business Research reserves the right to enforce the rate for non-luxury executives. payment processing, point of sale solutions, anti-
counterfeiting, and content management. All
participating companies in the Solutions Lounge offer
VENUE INFORMATION the latest in solutions, as well as product
management and implementation.
Sentry Centers
730 Third Ave, 17th Floor (Between E 45th St & E. 46th St) • All coffee breaks and breakfast will be easily located
New York, NY 10017 in the Solutions Lounge
888.7307307
If you are an innovative solutions provider looking to
take part in the Solutions Lounge, contact Alice Ann
Sentry Center Midtown East is Manhattan’s newest meeting and event facility, specifically Zaslavsky at 646-200-7475, or email her at
designed to provide a distraction-free setting and meticulously controlled environment for aliceann.zaslavsky@wbresearch.com.
group events. Sentry Center Midtown East offers a state of the art sanctuary in the midst
of midtown’s hustle and bustle.

Call: 1-888-482-6012 or 1-646-200-7530 Web: www.luxuryint.com

10
Register Today! Email: luxuryinteractive@wbresearch.com Fax: 1-646-200-7535
 About Our Sponsors
A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc.,
NASDAQ: ARTG) has spent the last decade focused on helping the world's
premier brands maximize the success of their online businesses. ATG
Commerce is the commerce platform and business user application solution
top-rated by industry analysts for powering highly personalized, efficient and effective e-
commerce sites. ATG's platform-neutral optimization services can be easily added to any Web
site to increase conversions and reduce abandonment. These services include ATG
Recommendations and ATG's live help services, including ATG eStara Click to Call, and Instant
Service live chat. ATG is headquartered in Cambridge, Massachusetts, with additional locations
throughout North America and Europe. For more information, please visit http://www.atg.com.
hybris is a software vendor and specialist in multichannel
communication and commerce solutions, especially in the area of e-
commerce, product content management and automated publishing
processes. hybris has been a dynamic player in the market for more than
twelve years, with an impressive balance sheet in terms of growth and
returns. Amongst Europe’s key industries, hybris is well established, possessing valuable best
practice experience from hundreds of projects. The company makes use of this momentum of
success and following a highly triumphant entrance into the US market, further international
expansion is planned to extend the existing hybris presence. Whether you want to expand your
Internet marketing, centrally manage data or automate the publication of product catalogues
in various languages, hybris is the only provider that can unite all applications on one platform
for all output channels. The number of channels will continue to increase in coming years, with
m-commerce (mobile commerce) and TV shopping soon to make an appearance. hybris is
flexible and easily expandable software represents real investment in the future success of your
company.
arvato systems is a platinum partner of hybris. arvato and hybris joined forces to offer a full-
service eCommerce solution that integrates a leading multichannel solution, provided by hybris
and the premier end-to-end supply chain services of arvato - the services arm of Bertelsmann
AG, the world’s leading media supplier. Arvato has a unique experience in implementing,
managing and enhancing eCommerce technology, having played an important role in this
About Our Media Partners
The New York American Marketing Association is the principal community for
marketing professionals across all industries and marketing disciplines in the New York
area. Through programs, events, and interaction with the chapter we look to provide
marketers with an opportunity to increase their knowledge and reach in the marketing
community.
The eec, the email marketing arm of the Direct Marketing Association, is a
global professional organization that strives to enhance the image of email
marketing and communications, while celebrating and actively advocating its critical
importance in business, and its ROI value. The members of our organization are representative
of other trade organizations, agencies, advertisers, technology partners, clients and companies
focused on the potential of email marketing.
GoingToMeet.com is your preferred website for it is an efficient guide to the most
relevant, recent global events. It links you to the event's website, thus letting you know
how you may participate (e.g. speaker, presentor, exhibitor). And a contact us menu
allowing you to communicate with event organizer or GTM.
Luxuo.com is a blog about luxury and everything encompassing it we bring news,
events, press releases and product announcements spreading the blogosphere with
a wealth of luxury, from grand estates, fancy automobiles and yachts, intricate
diamond encrusted watches — anything which exudes affluence in the upmost grandest form.
Visit the exceptional at LUXURYCULTURE.COM, the internet’s first high gloss window into the
world of luxury, designed to please and surprise the discriminating traveler, dreamer and
connoisseur.
Visit the exceptional at LUXURYCULTURE.COM, the internet’s first high
gloss window into the world of luxury, designed to please and surprise the
discriminating traveler, dreamer and connoisseur.
Founded in 2005, Luxury-Insider.com is Asia’s leading online luxury magazine. It
is the flagship media of the Luxury Insider Group, an integrated luxury media
company, which comprises of the online publications Luxury-Insider.com and
InLuxe.cn, and the print magazines Baccarat Magazine Hong Kong and Ultima Magazine.
The Luxury Institute is the uniquely independent and impartial ratings and
research institution that is the trusted and respected voice of the high net worth
consumer.The Institute provides a portfolio of proprietary publications and
research that guides and educates high net-worth individuals and the companies that cater to
them on leading edge trends, high net worth consumer rankings and ratings of luxury brands,
and best practices.
Luxury Society is a private business network and social platform for
luxury industry professionals around the world. Luxury Society
informs and connects key players from CEOs to designers,
entrepreneurs to journalists, and provides them with an effective networking platform where
they can forge productive relationships, find great people and come away with strong ideas,
innovative strategies and new business opportunities.
Sponsors:
Go to www.luxuryint.com for complete information on each session and full speaker bios
space since the emergence of the internet. Well-recognized brands such as Reebok, Adidas,
Sephora, L'Oréal, Estée Lauder, Dior, TaylorMade, AshworthGolf, and many more trust in our
services and expertise.
MarkMonitor, the global leader in enterprise brand protection,
offers comprehensive solutions and services that safeguard brands,
reputation and revenue from online risks. With end-to-end
solutions that address the growing threats of online fraud, brand abuse and unauthorized channels,
MarkMonitor enables a secure Internet for businesses and their customers. The company’s exclusive
access to data combined with its patented real-time prevention, detection and response capabilities
provide wide-ranging protection to the ever-changing online risks faced by brands today. For more
information, visit www.markmonitor.com.
NearbyNow develops mobile shopping applications for clients such as
GQ, Cosmopolitan, Brides, Estee Lauder, and more. NearbyNow’s
technology allows shoppers to enter their size and find the closest
store that has it in stock, providing a unique way to track both online and in-store purchasing from
mobile devices. The NearbyNow Ad Network allows brands to advertise across magazine
applications and reach an audience in excess of 2 million.
Range Online Media is a leading search and interactive marketing
agency that delivers measurable success through comprehensive,
online marketing services, including paid search marketing, search
engine optimization (SEO), online media placement and social media, strategic planning,
performance optimization and more. Range Online Media currently offers strategic leadership and
campaign management services to Neiman Marcus, Gap Inc., Accor Hotels North America,
L'Occitane en Provence, Hermes of Paris, Cole Haan, The Container Store, Godiva, Burberry,
Wyndham Hotels & Resorts and many other smart clients. They have received the highest average
client satisfaction rating in the paid search industry by Jupiter Research for the last four consecutive
years and were recently awarded with a 2009 OMMA Award for online advertising creativity in
search marketing for Cole Haan. Range Online Media also won two SES Awards; in 2009 for Best
Use of Local Search for their work with Reliant Energy and 2008 for Innovative Use of SEO with
Nike. They are an iProspect company and a member of the Aegis family of agencies.
LUXURY TRAVEL MAGAZINE is the ultimate resource to discover the world's best travel
experiences. Sophisticated world travelers find inspiring articles, destination guides, the
world’s best luxury hotels and resorts, and simply the most trusted travel recommendations – The A-
List of Travel®
Mobile Marketer is the leading trade publication covering mobile
marketing, media and commerce. The daily targets brands, agencies,
publishers, retailers and mobile marketing service providers. The address is
http://www.mobilemarketer.com.
PWF, an online publication from Focus Point Press, covers what’s new
within private banks, family offices and wealth management firms—with
a particular eye on growth in regional U.S. and international markets as well as New York-area firms.
In addition to delivering breaking news in the space, Private Wealth Focus aims to analyze market
trends to allow industry pros to stay ahead of the curve and serve their clients better.
RetailWire is a unique online discussion forum that goes beyond conventional
headline reporting. Each business morning, RetailWire editors pick topics worthy of
commentary by its "BrainTrust" panel of industry experts. The results are virtual round tables of
industry opinion and advice covering key dynamics affecting the retailing industry.
RIS News advises retailers on how to improve their business performance through the use of
information technologies, thus generating greater productivity, profitability and competitive
advantages. In each monthly issue and through exclusive research and other topical supplements, its
readers find the most current ideas on how to use technology to improve operating efficiencies,
customer service, competitiveness and the overall profitability of brick, click and/or catalog operations.
RIS News advises retailers on how to improve their business performance through
the use of information technologies, thus generating greater productivity, profitability
and competitive advantages. In each monthly issue and through exclusive research and other topical
supplements, its readers find the most current ideas on how to use technology to improve operating
efficiencies, customer service, competitiveness and the overall profitability of brick, click and/or catalog
operations.
SEMPO (Search Engine Marketing Professional Organization) is a non-profit
association representing thousands of members globally. SEMPO works to increase
awareness and promote search engine marketing worldwide.
Travel Onion is a consumer web site which allows travelers to enhance their trip planning
experience by reading from the best blogs in the world - indexed by destination.
Since 2000, The Web Host Industry Review (www.thewhir.com) has made a name for itself
as the foremost authority of the Web host industry providing reliable, insightful and
comprehensive news, reviews and resources to the hosting community. TheWHIR Blogs
(www.thewhir.com/blogs) provides a community of expert industry perspectives. The Web
Host Industry Review Magazine (www.thewhir.com/magazine) also offers a business-minded, issue-
driven perspective of interest to executives and decision-makers. WHIR TV (www.thewhir.com/tv)
offers on demand web hosting video interviews and web hosting video features of the key persons
and events of the web hosting industry. WHIR Events (http://www.whirevents.com) brings together
like-minded hosting industry professionals and decision-makers in local communities.
11
 WBR
June 28-29, 2010 535 Fifth Avenue, 8th Floor
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New York, NY 10017
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Discounts Available For
Luxury Brand Executives…
see pg. 10 for details

Organized By:
Understand Technology Innovations That Generate Long-Term Growth
Luxury Interactive Is The One Event You Can’t Afford Miss:

Maximize Cross-Channel Strategies That Drive Loyalty, Engagement

Creating An Integrated Approach To Digital Media To Increase Sales

www.luxuryint.com

Enhance The Multi-Channel Customer Experience To Acquire And

Get Sales From Your Customers In Any And Every Channel:

Multi-Channel Customers Are Your Best Customers:

With Your Brand And The Best Return On Investment
Sentry Centers, New York, NY |

Retain Customers No Matter The Channel

And Differentiate Your Brand Messaging

Going To Where The People Are:

The Future Is Now:

Register Today!
|
June 28-29, 2010

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