Professional Documents
Culture Documents
make unique
DP World business attractiveness
Stable and long-term cash flow: we focus on stable origin and destination cargo as
it delivers higher margins and is less impacted by competition than transhipment
cargo. We also operate our business through long-term concessions, enabling better
returns as our assets mature.
Growth rates: a focus on faster growing emerging markets and more resilient
origin and destination cargo enables us to grow volumes across our portfolio.
High barriers to entry: our long-term concession agreements provide high barriers
to entry and support long-term relationships with port authorities, shipping lines and
joint venture partners. Global network, managed locally: our terminals are
managed locally, and are supported operationally by the advantages of a global
network.
World class operations: we are market leaders in automated technology with
exceptional standards of operational performance and productivity.
World class employees: our dedicated, experienced and innovative team serves
customers in some of the most dynamic economies around the world.
Recognised brand: we are a recognised brand for delivering excellent customer
service, with a commitment to good corporate governance and corporate
responsibility
BALANCE SCORE CARD
The DP World balanced scorecard framework defines strategic pillars to be
implemented across the Company and strategic priorities which are measured
against KPIs.
Financial
Customer
we have to anticipate these changing needs and be agile with our response so that
we deliver a satisfied and profitable customer experience.
KEY GOALS AND TARGETS To continue to be a leader in quality and reliability we
will: continually develop and innovate services that offer superior performance for
our customers; deliver value for money on time; deliver the right capacity to
meet the right demand; and enhance value-adding services both inside and
outside the terminal to grow ancillary revenue. As part of our aim to deliver a
satisfied and profitable customer experience we will also develop and grow
sustainable, high-value customer relationships and provide access to a global
network. Through this focus, we will be known as a trusted brand that can be relied
on by our customers to deliver at all of our locations.