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2016 TrustRadius. All rights reserved. This publication has been licensed by HireVue. Reproduction or sharing of this publication in any form without
prior written permission is strictly prohibited.
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Table of Contents
About this Report........................................................................................................................................ 3
HireVue Product Overview....................................................................................................................... 4
Company Details......................................................................................................................................... 5
What business problems does HireVue solve?..................................................................................... 6
Key Use Cases............................................................................................................................................. 6
Who uses HireVue?.................................................................................................................................... 8
Customer Demographics........................................................................................................................... 8
What are users accomplishing with HireVue?....................................................................................... 9
Strengths....................................................................................................................................................... 9
Areas for Improvement............................................................................................................................15
ROI on HireVue.......................................................................................................................................... 21
ABOUT TRUSTRADIUS
TrustRadius is the leading site for business software users to share real-world insights through in-depth reviews and networking. We help users
make better product selection, implementation and usage decisions. Every reviewer is authenticated and every review vetted before publication.
Unlike simple rating sites, TrustRadius reviews are structured and substantive, averaging more than 400 words each. Reviewers can also update their
reviews to keep them current. Founded by successful entrepreneurs and backed by the Mayfield Fund, TrustRadius is bringing transparency and
efficiency to the $3.7 trillion business technology market.
To learn more, visit www.trustradius.com.
2016 TrustRadius. All rights reserved. This publication has been licensed by HireVue. Reproduction or sharing of this publication in any form without
TrustRadius prior written permission is strictly prohibited. For information on reprints, please contact licensing@trustradius.com. TrustRadius is a
trademark of T-Radius Holdings, Inc. All other trademarks are the property of their respective owners. The information contained in this publication
has been obtained from sources believed to be reliable. TrustRadius disclaims all warranties as to the accuracy, completeness or adequacy of such
information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of TrustRadius
research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice.
Our methodology
We worked with HireVue to invite a broad sample of their user base to review the product on
TrustRadius. Reviewers were encouraged to provide candid feedback and had the option to
remain anonymous. This ensured authentic feedback. Incentives were also used to motivate
response from a broad spectrum of customers, i.e. not just advocates. All reviewers were vetted
by our research team to ensure that they were legitimate customers and that their feedback was
authentic and unbiased.
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(181)
8.5 out of 10
Value Proposition
HireVue brands itself as a team acceleration platform that uses digital video & predictive
analytics to create a more convenient, efficient method of building and coaching teams
at scale.
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Company Details
Company Status
Private*
Clients
600+
Employees
209**
Location
Founded
2004*
Integration Partners
LinkedIn, Cornerstone OnDemand, Salesforce, DDI, KnowledgeBank, DevEx, SilkRoad, IBM, CEB,
Lumesse, ADP SmartCompliance, SAP SuccessFactors, Talent Collective, TMP Worldwide, AON Hewitt,
Appirio, Infosys, HireRight, Technomedia, Greenhouse, iCIMS, HealthcareSource, Smashfly, Aspex, Avature,
Workday, PeopleMatter, RecruitMilitary, Jibe, and Oracle Taleo
Employees on LinkedIn
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suit them.
resume cannot.
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service associate candidates. It has saved us thousands of dollars in candidate travel costs, and has also
allowed our teams to collaborate on decisions when
they may be in different offices/locations throughout
North America. Since we are building out a new office
in Minneapolis, this has also allowed us to hire there
without any formal presence of hiring managers.
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Company Size
10%
Small Business
54%
33%
Mid-sized Company
Enterprise
User Departments
67%
5
3%
3%
3%
2%
2%
2%
2%
8% 8%
%
HR
IT
Corporate
Engineering
Sales
Marketing
Professional Services
Quality Assurance
R&D
Other
Leading Industries
7%
7%
4%
4%
6%
9%
14%
13%
17%
17%
Computer Software
Education Management
HR
Marketing & Advertising
Financial Services
Internet
Information Technology
& Services
Stang & Recruiting
Management Consulting
Hospitals & Healthcare
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Strengths
1. Candidate review process
Users said HireVue had strong features to support transparency, efficiency, and accountability
during candidate review. In particular, users liked the review notifications system and the way
HireVue structures segmented video responses to be reviewed. Some reviewers said that HireVue
helped them distribute review responsibilities, whereas others used HireVue to collaborate on
candidates; in both cases, users said HireVue improved their candidate review process.
Manager,
Retail company
Dec. 2015
Director,
International Trade and
Development company
Dec. 2015
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HireVue Pros:
Speed - its quick, painless, and immediately
available to view.
Culturally relevant - in a world of tech, it makes
written question.
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HireVue Pros:
HireVue looks great! The user interface is simple,
HireVue Pros:
The user experience is super intuitive and easy
to access for members across the organization.
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Manager,
Retail company
Dec. 2015
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Manager,
Medical Risk Management company
Dec. 2015
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5. Customization
Users like that they can tailor interview questions, instructions, and templates in HireVue. They
explained that they use HireVues customization features to convey their brand and to cater to a
variety of roles and positions.
HireVue is well suited for companies with a wide
variety of roles. HireVue makes it easy to create
question sets to make tailoring interviews very
Manager,
Retail company
Dec. 2015
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HireVue Pros:
24/7 customer support. Our candidates work
24/7 as well so its great they can call anytime
and get support.
HireVue Pros:
Strong support during implementation.
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HireVue Cons:
Interview questions! Once these are set, theres
not an option to add/delete/modify questions.
Instead of having to create an entirely new interview,
it would be nice to have the option of adding to
current interviews.
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[I would like to see improved] search options maybe I need to learn better, but it doesnt seem that
there is a good way to filter through and find people
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and balanced sense of the candidate. One user had experience with HireVue both as a candidate
and as a recruiter, and said that while submitting responses via HireVue was stressful, the behavioral
insights captured on video were very valuable to the hiring team.
Its not an end-all-be-all tool for recruiting and
hiring because some candidates find that its a
bit impersonal and crave back and forth human
interaction in the interview process. However its
a great piece of the recruiting technology stack.
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Engineering Director,
Computer Software company
Dec. 2015
6. Wifi and Adobe Flash requirements can cause some performance issues
Users said some system requirementssuch as a very strong wifi signal and Adobe Flashare
cumbersome, and can be roadblocks on the candidates end. They reported some performance
issues with video quality that seemed to be related to these requirements. This is not a flaw of
HireVue itself, but can be a challenge depending on the companys and/or candidates network
setup. The HireVue platform does have a compatibility algorithm to scan to make sure candidates
systems will work before connecting, but users said it isnt always sufficient to prevent poor
quality recordings.
Note: The vendor recognizes that they cant control a customers operating system internally,
the versions of software their company provides, or the level of bandwidth they have in certain
locations. HireVue has encouraged their customers to move to WebRTC in order to improve
performance compatibility. However, in general the vendor says the platform is able to adjust to
low bandwidth situations, even airline wifi signals.
The platform screens interviewees systems to
ensure sound can be heard; but cant necessarily
guarantee a viable interview (e.g., free of background
noise, volume high enough to be heard, etc.) will
be recorded.
Consultant,
Human Resources company
Dec. 2015
HireVue Cons:
It does not always load the videos well.
It needs high internet speed to work properly.
Marketing Supervisor,
Marketing and Advertising company
Dec. 2015
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HireVue Cons:
Buffering often occurs on either candidate or our end,
making it frustrating to get through the interview.
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ROI on HireVue
We asked HireVue users to tell us what ROI theyve seen so far. Many said that it improved their
hiring process by making interviews more time and cost efficient. For example, several users said
HireVue streamlined the interview scheduling and evaluation processes, saving admin time. Some
said HireVue helped them screen initial candidates to narrow down the final contenders, reducing
travel expenses. Users also mentioned the effect of HireVue on their employer brand, in terms of
candidate perception. Although a few said using HireVue may dissuade candidates from applying,
most said using HireVue improved their candidates overall perception of the company, attracting
more valuable, tech-savvy, and committed applicants.
ROI on HireVue purchase:
Much faster screening and reduction of
time wasted in bad interviews - over 50%
productivity gain.
Significant reduction of time wasted in
scheduling interviews and coordinating diaries.
Branding benefit - hard to quantify, but the
positive feedback from executives has led to
more inquiry for our services (we are the only
player in our market using HireVue).
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