UNIT 13

P ERSONAL

AND

P ROFESSIONAL

P ORTFOLIO
Assignment.

Name: Shabnum Shabir

Student ID: WLCB/HNDBS/0160715
Topic covered:
L01-Understand how self-managed learning can enhance
lifelong development
L02-Be able to take responsibility for own personal and
professional development
L03-Be able to implement and continually review own personal
and professional development plan
L04-Be able to demonstrate acquired interpersonal and
transferrable skills

Summited to: Atif butt

Date submitted: 4th January 2016

Introduction
This is all about personal and professional development. There are a number of things which
are going to be discuss for example understand how self-managed learning can develop
lifelong development. Also explain the activities and opportunities that are available to
improve skills and increase professional development. Then being able to implement and
review plans which have being put in place.

1.1: Evaluate approaches to self-managed learning.

Self-managed learning is that we take responsibility for our own learning. Theorists also have
different beliefs on this for example-Self-managed learning is, as Graves (2012) notes, a
process by which individual people find different ways of learning things, whether it be
within the organization they are working for, or with places to longer-term individual career
developments goals.On the other hand Johari window-To be able to self-manage we need to
be able to assess ourselves, who we are and how we think.
This can involve developing aptitude to employ in a current work role; gain data and facilities
required for the next career; refining solitary and social skills for use in and outside the
organisation setting. There are many approaches that can be put in place to develop an
individuals self-managed learning:
Seminars and conferences-this means to give people the opportunity to present their
knowledge about something to other people who end up learning new things. An example of
this approach could be, school teachers were doing free self-learning, so they talk about
different things they know and share their knowledge.Seminars and conferences help people
become more confidence as well as develop presentation, planning and organisational
skills.On the other hand this method of self-managed learning could reduce someones selfconfidence more as we are all different and some might lack in self-confidence to speak out
loud.
Internet-there are a number of people that access the internet on a daily basis, a general
search on the internet can help anyone to gain information, data, however the Information on
the internet is not always correct as loads of people add information according to their

knowledge. Through self-managed learning, an individual can gain experience on a range of

different topics that can improve the way we think about things.
Social network-this can be Facebook, Twitter and so on, people are chatting with friends or
learning new things. An example of this is when people upload and write new thing on
Facebook, by looking and reading we can learn and ask people information. Furthermore can
learn how social network owners have become successful to inspire us in our lives.
To conclude on all he approaches have advantages and disadvantages, this enable everyone to
learn and experience new things also achieve goals and increase learning. I personally think
internet is a good self managed approach as this is easy and simple to increase knowledge.

1.3-Evaluate the benefits of self-managed learning to the individual and

organisation:
This means organizations can have self-managed learning programmers that fit within their
structure and ensure people are developing in a certain direction; or individuals can take
responsibility for decisions about what and how they learn, and when and where they study.
Self-managed learning programs can be designed and developed, allowing people to lead and
manage themselves through learning, so that they can continue to extend their capabilities
without the need to necessarily be reliant on human resource to teach or manage their
learning. It is a form of development where we can take the initiative in learning new skills,
knowledge and attitudes with the support of the organization.
A Personal Development Plan (PDP) is a form of self-managed learning that is owned by the
individual and enables a strategic approach to setting learning and development goals. It
provides people with the opportunity to benefit in terms of receiving feedback, planning their
careers and receiving support from their line manager for their professional and personal
development. For the organization, PDPs provide a tool for managing and developing people
effectively, enhancing quality of working life and supporting the provision of quality services
on a value for money basis.
Moreover Prioritizing goal setting is a skill, how to set goals takes time and practice to
become proficient. Once these easy steps are set and reached, this will make people become
more confident within themselves. Organization will realize that their employee is very
ambitious and a hard working person-they will become better in their role.
3

Self-managed learning also allows people to experience situation, gives them skills they
would not likewise have. Additionally meet people they havent seen or would normally
communicate with on day to day basics.
Moreover we would benefit from investing in our own time and money to self-improving
ourselves, going on training, courses, and using resources. This benefits the organization as
they do not have to send you to training and courses as well as save their money which they
would need to invest in you to progress within the company. In addition to this, they will
have a staff that is increasingly becoming quicker and succeeding within their role.
Finally to conclude if everyone takes responsibility for their development then organizations
will save money and time. Organizations will also see more potential in their employers if
they can see signs of development. Self managed learning also helps organizations reach their
desired objective, profit.

2.1-Evalaute your own current skills and competencies against professional

standards and organisational objectives:
My aim for the next 1 year is to complete my HND in Business management and work in the
airport as a customer service advisor for British airways, where I have to deal with
complaints. I believe I have the customer service skills which are required within the job role
from British airways also I love helping and dealing with different issues however I do
believe I need to sharpen my I.T skills more. At the moment I am a working in a school as a
teaching assistant, where Im helping children on a one to one basis. The role in British
airways is acompletely different job aspect for me however I believe this is the job change for
me. Now Im going to use the five stage process to analysis my current and future skills, so
stage one I am going to identify my current skills and knowledge, then stage 2-write my
future skills, additionally stage 3 will rate my abilities and stage 4 which is to review my skill
rating and finally stage five I will put in place activities this will continue into 2.2.
This is the rating which I have used in the table below to rate my current and future skills:
1-no current knowledge or skills
2-some awareness but not sufficiently
3-familiar with and able to use the knowledge
4-proficient in the knowledge or skill and able to show others
4

Finally there are more skills that have not being listed and are needed for the current position
and for the further. I am going to do several things to try and develop within my weakness
and I do need 5-expert with a high degree of knowledge.
I have also added a benchmark which means its an expectation from the employee this is
quiet important in most positions.
These are my current skills that are needed for my job as a teaching assistant:
Current skills

Summary

Scorin

Benchmar

Communicatio

Communicating in a number of

g
3

k
5

ways such as talking, listening also

in writing to ensure the message is

time

delivering to others.
I can manage my time well to tasks

management

and certify deadlines are met.

Organisational

I prepare myself by prioritising my

skills

workload, and make sure planning

has being put in place to meet this

Teamwork

skill.
I am able to work in a team to
ensure we reach to our aims and
goals as well as achieve these
together.

Self-confident

I believe in myself as well as my

skills and abilities and am confident

Creative

to do most tasks.
I have the ability to create, am

thinking

imaginative and like to get it done.

I am going to evaluate my skills, talks about the strengths and weaknesses, however am going
analysis the skills that are under the rating of 3 from above:

Communication: the reason why I rated myself 3 was because I fairly do this well for
instance colleagues says I am good at talking to the children-I change my pitch of voice when
speaking, use different strategies to engage the children also give them time to think and
respond. One weakness would be that I only know three languages so I find it difficult to
make some children understand what I am saying (whom first language is not English). If I
work on my weaknesses then this will help the organisation-make the children feel equal and
treat the children fairly as well as help the children develop in their communication skills
more.
Time management-My strengths are I am good at meeting deadlines at work, if I am set a
task I do complete within the time agreed. As I have a family and daughter to look after my
weaknesses are I get late for work, so once I have tackled this problem the school will benefit
from staff being on time as well as being reliable.
Self-confidence-I do this well as I do believe I have abilities for instance when I talk to the
children they believe and listen to what I have to say, however I do lack on teaching a class
lesson to children so making them understand my knowledge. Once I have overcome the fear
of teaching a class the school will benefit from having another staff that is capable of
teaching a lesson also will be more settled in my role.
Now I am going to go through the skills that are required for my future role. In the further I
want to work in British airways-be a customer service advisor within the company. The
scoring from above is the same for further skills, there are many abilities needed to do this
role for example:
Skills
Problem solving

Summary

Scorin
g
I will be working through numerous problems 3

Benchmar
k
5

to reach a solution. Problem solving may

include mathematical or systematicactions.
IT skills

I am able to use a computer and get it to do

what I want it to do-know how to use
Written

Microsoft ware, and many more.

I will write all information, using appropriate

communication
Teamwork

wording as well as being records up to date.

I will work in a Team cooperatively, using my 4

individual skills and

6

providingconstructivefeedback, despite any

Decision making

personal conflict between individuals.

I will be trying to make a good decision by

skills

weighting the positives and negatives of each

option, and consider all the alternatives and

Creative skills

come to a conclusion.
I will create new ideas to do different things
also think of different ways to make things
work.

I will evaluate my further skills again that are below 3 of rating:

Problem solving-I can do this well for example I am good at resolving problems, thinking of
solutions. My weakness is that I am not good at numbers, I have basic knowledge however
need to improve on my numeracy skills in the future. Once this has being achieved the
organisation will have a well trained staff that can manage conflicts better as well as an
advisor that is good at managing numbers as my future job is an airline so most complaints
might be regarding there airline tickets.
IT skills-I do not have much knowledge of this however I have basic understanding of how
to use Microsoft ware, likewise recognise how to use the simple tools on a computer. My
weaknesses are I dont know how to make power points and make my work really
presentable on word also very basis knowledge on how to deal with problems on the
computer. Working hard on this skill is important and many benefits as I will be faster at my
job-typing up the complaints, also having knowledge to deal with most problems regarding
the computer myself.
Written communication-one strength I have is I am good at writing so can write letters well
and be very formal however on the other hand my spelling is not as great. When I have
enhanced this ability, British airways will be very impressed as it is important to write what
has happened properly during the conversation with the customer. This could also progress
my career in another job with the same airline.
Finally after evaluating my current and further skills above I will have to keep a close eye on
the threats to motivate me more. To add to this improving my skills will make me perform
better in my job role, also help me to meet the organisational objectives. These skills are very

important as they will assist me to develop and maintain the standards which are set in British
airways, additionally to meet their objectives.

2.2- Identify own development needs and the activities required to meet them.
In 2.1 I have identify what my skills are so now I am going to go through the activities that
are required to increase my overall performance within the developmentneeds identified
above. This is stage 5, these develop needs are based on low rating.
There are many activities I can do to improve my communication skills within my current
role as a teaching assistant for example I want to help the children understand what I am
saying (whose first language is not English) I can make picture cards with them-for instance
its snack time show them the card and make them repeat after the word so they understand. I
could also take classes such as learning polish as more than 45% are of this region. This will
make me appreciate how the child feel. Also help the child feel more comfortable and aware
of what the surrounding are.
It is very important to be on time when attending work so this is a major issue I need to
tackle. One activity which I am going to start is to make a long term and short term list so
when I wake up what is important and has to be done. Moreover could get my things ready
the night before (cloths) so saving time for the morning? Moreover do research and see if
there is a workshop I could attend. This will benefit me in many ways such as will make me
less stressed and worried in the morning also help my organisation skills more.
I am going to ask the teacher if I could prepare a class lesson for the children so I am going to
plan, and put together the resources needed to lead the class, this would be to improve my
presentation skills to the children. I am also going to learn more about the latest learning and
teaching theories understanding of the theories underpinning learning and teaching practices.
This can be achieved by reading about teaching and learning, attending seminars and
workshops regularly (http://www.onestopenglish.com/methodology/teachingarticles/professional-development/professional-development-teacher 14/10/2015 22.59). So I
can attend training to help with my self-confidence this will allow me to move forward and
believe in myself.
I am skilled at dealing with problems that occur, however need to improve on my number
skills more. As I want to work for British airways this is a flight line so I need to be good at
8

numeracy, I will deal this issue by going on a program called skills this enable me to
develop on my mathematics skills. I could also do free maths test which can be done online
toadvance my knowledge. This will help me to be more confident while working with figures
also I will receive an achievement by going on a programming training.
I do not have much knowledge of IT at all, very basics so I am going to go on a NVQ Level 1
IT course which is 4 weeks longs. Furthermore using a computer regularly so I improve my
typing skills, become a bit faster. This will allow me to improve on my literacy and capturing
skills.
To develop on my written skills I am going to read a lot of books and see how they have used
words and phrases. Moreover I am doing business and management this will improve my
writing skills when I do my assignments. Additionally take an effective writing class, practice
writing in different formats, read what I have written out loud and finally know my audience.
To conclude, I am going to develop myself in so many areas if I plan, organise and use my
time appropriately. I believe I have started to work on some skills already, I have big
ambitions in life so if I manage to help myself, and do these achievable activities then I will
gain so much.
2.3-Identify development opportunities to meet current and further defined needs.
If I use the activities above then in every skill there will be a number of opportunities for
example:
There are a number of opportunity that are available to improve my skills for example to
improve my communication skills online courses are available. I would benefit a lot if I was
to get help from my senior colleagues at work this would give me the opportunities to know
my strengths and weaknesses from others also I will progress in my job experience-as this
involves a lot of talking, listening, writing, and dealing with different cultures and languages.
More to this to improve my time keeping I can write things down-who and what is priority
and important, also having a diary and planning can help-my opportunity from this would be
that I will be more aware of the routine change and then I can start making changes on a
regular basis. Additionally help online is available by attending a short course/attending a
workshop or by researching tips on the internet again this will allow me to learn new
techniques on how to improve my weaknesses.

To develop my self-esteem I can use a lot of resources for example as I am doing my HND
Business course this will allow me to learn and develop my skills and knowledge in business.
Once I have gained knowledge I will feel more comfortable in class as I will be able to have
an input of my ideas in class. This will also give me the confidence to further my education
and go to university for a degree. Furthermore get feedback from my tutor at college and the
teachers from school will help me be more aware of my faults.
I will attend a course to help me with my problem solving skills, this will be to help me deal
with customers and I will do a short online maths course to sharpen my numeracy. I can also
develop this by reading books, doing research on the internet and enhancing this regularly in
my current and future development. All these resources will allow me to learn new ways and
develop further in my problem solving which is important on a daily basis.
There are online courses available to polish on my IT skills, first attending a workshop which
would maybe last a few weeks. Secondly as I am doing HND course, this involves to use
computers so will help me brush up my IT knowledge. Once I have improved my IT skills
there are many opportunities to increase in my current role as well as further.
Finally there are many opportunities that are available to enhance that personal and
professional development is established. These propose are obtainable so it is my
responsibility to make sure I take the chances that are accessible to develop my career.

2.4-Devise a personal and professional development plan based on

identified needs.
Now I am going to make a plan of my development, this is for my current and further skills
set together. This will help me plan and reflect about what I want to be doing also where I
want to be once I have accomplished my set plan goals.
Personal and professional development plan

Name

Shabnum Shabir

Student number

Plan started from

28th September 2015 Plan completed

10

WLCB/HNDBS/016071
5
4th January 2016

What I want? Where I want to go? How I am going to succeed?

Personal development needs

Objectives

What will I do to

What would be

How the success

Target dates for

(What I need to

achieve this?

the hurdles in

will be

review and

learn?)

achieving my

monitored?

completed?

Improve

Do research and

goals?
on the internet

Tutor/mentor

December 2015 I

presentation

find tips on how

there is some

feedback, will let

need to do

skills-when

to be confident

false information

me know how I

presentation in

presenting in

and stay calm

performed as in

class for unit 1.

front of people.

while

my HND course I

Wil review this

representing. Also

have to do

when I get my

join in discussion

presentation in

feedback from

in class on my

class.

tutor.

HND business
Improve

course.
Read information

Other resources

Gaining

every day until I

business and

from my HND

available

understanding

have completed

management

Business book. 10

(internet) which

from reading,

my first year July

knowledge

mins everyday on

are quick and

enables me to

2016

something we are

easy.

take part in class

studying in

discussions also

college to

getting references

developknowledg

from the book for

Improve

e further.
Time log this is

Too much going

assignments.
Regularly write

punctuality

an app which texts on in family life,

down what my

and reminds you

not being

prioritise are

things. However

prepared,or

has to be set up on

ignoring the

a daily basis.

messages.

11

July 2016.

Self confidence

Get help online-

Not being

Feedback from

self-

committed to

others, also see a

confidence.co.uk

going online

change of self-

get tips and guide.

regularly for help

assurance of

Being organised

Make a do list

Forgetting to do

myself.
Will have more

more in my

every day, of

so, not having

time to do things.

current life.

prioritising and

enough time due

Also will have a

important.

to family life.

consistent plan to

December 2015.

follow.
Professional development plan

Objectives

What will I do

What would be the

How the

Target dates for

to achieve this

hurdle in achieving

progress will

review and

my goals

be monitored

completion

Learn to make

Go on an online

Course too

Being able to

December 2016

decisions.

course-business

expensive if I need

think, plan

and then review

training works

more than one day

and follow the when I have to

which is a day

help on this topic.

strategies

summit my

course.

which I have

assignments in

Work on my

Work on this in

Not having enough

being advised. may 2016 .

Be easier to
July 2016 as my

written

my HND

time to check though

spell words,

first year will be

communication-

business and

my work due to the

known to be

completed

spelling,

management

pressure of all the

persuasive

grammar and

assignment. To

assignments

and write

many more

proof read my

together.

better.

I.T skills-how to

for grammar.
Do short online

Too many things

Having

December 2015

use different

course with

going on at once so

knowledge of

to Wednesday

aspects of

slough borough

not being dedicated

using power

16th December

work and check

12

Microsoft word.

council-

as this is a free

point,

2015

Universal Class,

course.

references and This will be help

this is a 2 week

other tools on

me on a day to

course.

window 7.

day basis as I
need I.T skills for

Applying to

assignments
Every Monday

the positivity and work, not having

work, others

till I have

negativity and

enough loved ones

telling me I

completed my

make a plan

around.

look happier

first year of my

accordingly, this

also feeling I

HND Business

can be done once

feel more

course. July

weekly.

positive.

2016.

Become more

Brainstorm all

positive

Too much stress at

This is the plan which I have put in place to help me increase my abilities in my current and
future development.

3.1-Dicuss the processes and activities required to implement the

development plan, including a time management strategy.
Now I am going to identify how I learn, most effectively and then consider the factors which
will help me influence my goals. This is the process in which we learn:
Concrete experience
Doing something, have an experience
Reflective observation Reviewing and reflecting on
Abstract

experiences
Concluding/learning from experiences

conceptualisation
Active

Try out what you have learned

experimentation
There are many different processes and activities however I believe I am an activists as I
learn best from doing things additionally I try all things regardless of what difficulties I have
to encounter.
There are numerous different activities which we use to learn for example:

13

Environment factors, emotional factors, perceptual preferences, sociological needs, physical

needs. Now I am going to explain how I learn best, using all of these activities listed above.
I am a very active person and do not like just sitting all the time and absorbing information I
prefer doing activities, and have assessed myself work better this way, this helps me to learn
more quickly as well as remember the information. I love to work on my own, however this
can change depending on what I am doing for example doing my assignments I like running
through on my own speed however if team work is needed at work am flexible. I work best
when it is nice and quiet, not much distraction around. Furthermore I like to have a structure,
I believe this is the best way to do things an example of this would be when I am doing my
assignments, if I have guidelines I can sit till I complete the work, by using these techniques I
feel less stressed also get more things done.
I believe I can manage my time in many ways for instance firstly prioritising-knowing what
is most important for my job, secondly could use a planning tool (diary), scheduling my time
appropriately.
When I have planned at school with my senior teacher that I will be leading the class I am
going to do research the night before to improve my presentation skills. To manage my time
well, research is not needed on a daily basis, additionally I know what I lack in presentation
skills so it should not be hard to find this information on my internet
To improve my business management knowledge I am going to read on any topic which has
being discussed in college on the following day, doing it this way will help me manage my
time well as there is so much information that can be read upon business.
On a daily basis in the morning while in bed I am going to manage my time by using the app,
time log-this will alarm or text me of anything I need to remember within the day which
needs to be done. This will make me more organised.
Additionally knowing how I learn and work best, this will save me a lot of time. Another
approach to manage my time is to talk to colleagues at work to help me increase in my
weaknesses at work such as having the confidence to teach a lesson.

3.3-Reflect critically on own learning against original aims and objectives

set in the development plan
14

Now I am going to reflect on my PPD plan which I put in place in 2.4, I am going to be
critical and say what I have learned from the objectives and what I can do to improve further.
These are the personal development plans which I am going to reflect on:
One of my aims in my PPD plan was to improve my presentation skills, I have completed the
research which I needed to do to develop on my skills, I done this one night before doing my
presentation in class for my unit 1. I found a lot of useful tips on how to be calm and
confident before performing. One tip was to take 5 deep breaths before starting also be
prepared beforehand and knowing what is required. I fulfilled all these requests and was very
successful in doing this, after receiving feedback from my tutor he told me he was very
pleased and impressed with the information I had, also said how I spent my time explaining
and looked at my audiences well. He did give me a few guidelines for next time, for instance
as it was group work to let my other colleagues speak more even if they do lack in
confidence, additionally provide different sources in my work.
Another plan which I made was to be more organised, this was to help me in my daily life as
too many things at once can be very stressful. I have found making a list daily really helps me
be more prepared, for school runs with my child every morning, work and many more. On
the other hand there has being a few morning where I have got up late in the morning and not
had time to organise myself through writing and making a list. I think I will continue to use
this plan in the future as it has benefited in me in many ways.
My punctuality plan was something which I thought I would not be able to manage as it
required me to set a daily app, of what times things needed to be remembered/done. I found
this app very easy however time consuming and not very effective, as at times I did not need
the alarm and it would go off. This is very good for the morning, if the app is set before hand
then getting out of the door for work and school was not a problem. I dont think I will use
the app all the times.
I attended a short IT course, this was great for me to widen on my IT expertise, and I thought
this was going to be a difficult course however everything was taught from the bottom level. I
have learnt how to make PowerPoints and how to do referencing also many extras. I believe
if the class was in a small portion everyone would have achieved more from the course, as
there were too many interruptions. I have gained so much from this course and have decided
to go on to IT level 2 courses.
15

My HND course has helped me develop on my written communication, I have being proof
reading my work to check for spelling and grammar mistakes. I believe not only writing my
assignments will help me to develop my plan further; I will have to read and see how
grammar is being used in different contents. Additionally asking for help/advice from my
tutors regarding this can help me become more aware of common mistakes occurring in my
writing communication.
To finish off with, I have tried to comply with the plan which I made; this has helped me to
identify what method of learning best suits me. I have done a number of different things such
as online courses, workshops, using apps, reading and many more to help me broaden my
knowledge of my weaknesses. There are some thing which I will continue and some which i
will re-consider.

4.1-Select solutions to work-based problems

Now I am going to list 3 problems which I have faced at work and then explain the solution I
used to resolve the issue and finally see what the outcome was.
One problem which I faced at work was when I was working at a customer service advisor
desk and a customer wanted a full refund without a receipt. When I told the customer he is
able to only exchange he was not happy and said he wanted to complain that nobody told him
this information when buying. In a polite manner I tried to carm and tell the gentlemen these
are our policies. The customer then agreed and said he is ready to exchange, however come
back and said he cant find anything he likes, so I told him there is another option of putting
the same amount of money on a gift card for him. The customer was very pleased and
thanked me many times. The outcome of this problem was very good, as the customer walked
away happy and he left me excellent feedback on our website shabnum was very polite, and
helpful, thank you for providing such good service.
Another issue which I faced at work was when I started my new job at work; I had no
knowledge of working with elderly in a care home. There was a colleague that would give me
the entire work load and then complain about me to the manager. She kept complaining that I
kept asking her for help while getting the elderly dressed. When my manager sat me down I
explained to her that I need training doing this and this task is meant to be done by two
people, so why am I getting treated unfairly. The manager sat us down the next morning and
16

asked both sides, we both realised it wasnt neither fault, this stress was due to lack of staff,
we apologised to each other and did not have any issue in the further. Finally I did undergo
training; learned a lot from this as well as gained a good friend, as we keep in regular contact
also there was no complaints from either side.
In addition to this there was a lady that come to the till and could not speak, she was trying to
tell me something by hand gestures however I did not understand. I felt really bad as it was
my job to help this lady to the full of my ability. So the only idea I could think of is to give
the lady a pen and paper and tell her to write what she is trying to say down. I did this and the
lady wrote she wants a bigger size however could not see it on the shelves. So I got my
colleague to look in the store room and we found what she is looking for, the lady was
delighted. The outcome as positive as the lady walked away happy and I tried to resolve her
problem to the best of my ability. I also went home and researched some simple words in sign
language and learnt so much.
These issues that have occurred have helped me in a number of ways, I feel like I can deal
with any problem that comes my way just need to be carm, positive and have a good attitude
to things.

4.2-Communicate in a variety of styles and appropriate manner at various

levels
I am going to write three examples of when I have used different communication methods for
instance personal contact, written, email and many more.
When I was having problems at work with my colleagues I had to write a written report for
my manager for her to know my side of the story. Once this was done few days later we had a
meeting and the issue was resolved, and more staff were employed. I think this technique of
communication was appropriate for this matter as it enables the manager to make a fair
decision.
Another example of communication used was when a child was telling me that he was having
problems at home with his parents, I had to comfort the child by giving him a cuddle as he
was crying and was shaken. I believe this charm the child down and make him feel someone
was on his side.
17

Finally in our HND Business course we had to do a presentation to all our colleagues, of a
shop which we were going to open. The outcome of this method was good as we had to show
our caf was good enough.

18