Professional Documents
Culture Documents
E-1
Team organization, allocation of
responsibilities & review
AET
Interaction and Validation of
Parivartan activities
Ownership with respect to HK , 5S
and upkeep of equipments of the
area
Sustenance
Parivartan
X Matrix / KPI
Project Management
Improvement
Initiative
Technology in Internal
Process
Cost Competitiveness
Competency
Building
Competency
Development & Skill
Movement
Competency
Building
Customer Focus
Competency
Development & Skill
Movement
Customer Focus
Awareness of Customer
Feedback/Suggestions
[CSS(Customer Satisfaction Survey)
Ratings & Customer Responses,
Customer Audits] to all AET
members
and use of satisfaction ratings to
improve processes and satisfaction
Action plan availability to improve
in customer ratings based on
feedback collected
E-3
R-1
Attendence >70%,
No. of kaizens
Daily action plans are identified for Identified actions are reviewed for
non achieving initiatives & KPI's
completion
Participation in organizational
% TNI Adherence > x %
training programs (Training record)
% improvement in respective
Communication method and efforts
component of the satisfaction
to adress non delivered services
index rating
R-2
Max
No of abnormalities Identified vs
Eliminated
10
10
16
16
10
98
72
20
% Compliance to Skill Pillar Actions
SLA adherence %
73%
Parivartan audit
r inventory management in the
ated currently
nderway
arted in month should be increased