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Delhi Transport Corporation

Citizen Charter
THE CHARTER
This Charter sets out our commitment to provide a convenient, comfortable, regular,
punctual, efficient, safe, reliable and eco-friendly bus transit system at reasonable prices
benefiting the National Capital.
The aim is to establish an effective & active interface with the commuters to evaluate our
performance against their expectations and take appropriate remedial measures to provide
them the best possible service.
The Commuters are at the focal point of this Charter and their maximum satisfaction is the
main strategic thrust.
RELIABILITY AND PUNCTUALITY STANDARDS
We aim to make our services reliable by way of ensuring their punctuality. We also aim at
minimizing the waiting time of the commuters at the bus stands by way of optimizing
frequency on different routes as against the actual demand. The Corporate office of the
Corporation is Traffic Department, Scindia House, Telephone No.23752769-75.
TECHNOLOGICAL UPGRADATION
We are always keen to imbibe the latest technological advancements indigenously &
globally available in Bus Body Designs, Engine Equipment, Technology, Systems etc. so as
to be able to provide the commuters a comfortable & efficient Bus Service.
CONTROLLING POLLUTION
DTC is the First Transport in the country to have inducted the CNG Buses in its City Fleet.
Not only that, having replaced its entire City Fleet with the CNG buses, the Corporation is
the World's Largest Eco-friendly CNG Fleet Operator and, thus, has the pride of its active
contribution towards cleaning up the environment of the City.
The Corporation also operates Inter State Services with diesel buses. These buses too are
made to undergo Stringent Pollution Checks after regular intervals.
The Corporation has a full-fledged Pollution Control Cell which is entirely dedicated to
ensure that its buses plying on the roads do not emit pollution. The buses found emitting
smoke are immediately withdrawn from the road & put back only after necessary
rectification/s. The telephone number of its Pollution Cell has been displayed in all DTC
Buses and any complaint/report about DTC buses found emitting smoke may be
telephonically lodged with the Pollution Control Cell at 26811540. DTC has also introduced
low floor buses to facilitate disabled and senior citizens.
CUSTOMER CARE SERVICES

Special Hire Service: -Apart from the normal services, the Corporation also
provides buses to the Citizen of Delhi on Special Hire for marriage parties, picnics,
etc.
School Bus Service: - The school bus service of the Corporation is preferred the
most by the parents of school going children as the safest mode of transport. The
Corporation provides the buses to schools within the territory of Delhi on Special
Hire.

Free/Concessional Passes: - DTC also offers Free Passes to disabled persons,


war-widows & their dependents, eminent sport personalities, Freedom Fighters etc.
and Concessional Passes to various categories of commuters viz. Students, Senior
Citizens, Family members of BPL/AAY Card holder , Journalists, etc.
Commuter-Care: - With a view to be able to take better care of its commuters,
the Corporation plans -

- To optimize its fleet strength in order to be able to meet the transportation requirements
of the people, the City Fleet is targeted to be raised to 6000 CNG buses.
- To diversify & introduce a variety of services to cater to specific needs of different
segments of society.
- To equip all its buses with GPS based Automatic Vehicle Tracking System in order to
optimize bus availability through realistic/differential scheduling, facilitate quick
replacement of buses in case of break-down enroute and provide immediate help to the
crew/commuters in case of an accident. Automatic Vehicle Tracking System has already
been fitted on a number of buses on experimental basis. AVTS, through Satellite Aided
Monitoring, will help in ensuring that the buses strictly adhere to their schedule & are
stopped properly on bus-stands by the crew.
- To equip all DTC buses with Speed Governors to make travelling safer for commuters &
other road users.
- To give the city a better look, the Corporation has constructed Bus Queue Shelters of
New Design all over the City. DTC Terminals, Time-Keeper Booths & other DTC
establishments too are in the process of renovation.
CUSTOMER INFORMATION
In order to ensure easy accessibility of the information of the commuters' use, the
following facilities are available: - Route Maps Printed on paper are available at all pass sections for sale to the
Commuters.
- Route/Time-tables: Displayed at Important Points/Terminals as well as available on
website.
- "Time Keeping-cum-Enquiry Booths": Manned with knowledgeable staff at Terminals
to redress the problems of commuters.
- Complaint/Suggestion Book: The commuters may ask the conductor for the same to
record their complaints/suggestions.
- Central Control Room: Functions round the clock. Commuters may dial 23370209,
23370210,23370103, 23370105, 23370218 & 8744073229 to have any information about
DTC services.
- DTC Call Center : Commuters can have any information about DTC's Operation from
DTC's Call Center by dialing 23317600.
- DTC Website: The Website of the Corporation "http://dtc.nic.in" contains all vital
information about its activities.
- Central Complaint Cell: The Commuters may lodge their complaints/grievances on
1800118181, 8744073248,23370373,23370374,9582948924, 9582948918,
41400400,23370209

. PASS SECTIONS
With a view to do away with the difficulties faced by the commuters in getting their passes
made/renewed, the Corporation has computerized its pass sections. The commuters are no
more required to stand in the tiring long queues outside the pass sections for the purpose.
To facilitate the regular commuters of satellite-Towns, DTC is providing concessional bus
pass. The Corporation has computerized pass sections at the following places: -

Scindia House

Central Secretariat Sarojini Nagar


Depot

Hauz Khas Terminal

Nand Nagari

Shahdara Terminal Delhi Gate

Nehru Place

Timar Pur

Kashmere Gate

Red Fort

Azad Pur

Peera Garhi

Raja Garden

Wazir Pur Depot

Shadi Pur Depot

Lajpat Nagar

Uttam Nagar
Terml.

Mehrauli

Najafgarh Trml.

Hari Nagar Depot Mangol Puri

Hasan Pur Depot

South Campus

Jamia Milia
Islamia

North Campus

Karol Bagh
Terminal

Rohini Depot-II

Bawana Depot

JNU

Jheel (Manual)

Alipur (SSNC)
Sultan Puti

Seema Puri Depot IGI Airport

Kanjhawala

PROCEDURE FOR PASS MAKING


The Corpn. issues monthly passes to the commuters for its City Buses. Commuters willing
to have DTC passes are required to fill up a FORM which is available for Re.1/- all passsections of DTC. The requirements to be fulfilled or different categories of passes are as
under:

Category
Students

Monthly
Charges

Destination &
All Route Pass
Rs. 100/(Ordinary/
Non AC)
All Route

Rs.150/-

Requirements

Time of
Issuing
Passes

The Form duly filled & a photo Same Day


--both attested by the
Institution Authorities, valid ID
Card issued by the Institution
and the valid Fee Receipt

(Special) (Non
AC)
BPL/AAY
Family
members

All Route
(Non AC)

Rs.500/-

All Route Pass


(Non AC) City Rs. 800/service

BPL/AAY Certification/
documentation issued by
competent authority of
GNCTD.

Same Day

No document required.

ALL Route
Pass AC (City Rs.1000/Service)

General
Public

Interstate
(NCR) Passes
on non AC
Buses
Delhi Gurgaon

Same Day
Rs. 1420/-

Delhi Rs. 1080/Bahadurgarh

Media
Persons

Senior
Citizen (60

Delhi Faribabd

Rs. 1720/-

Delhi Ghaziabad

Rs. 1480/-

All Route
( Non AC)

Rs. 100/-

All Route
(AC)

Rs. 200/-

All Route
(Non AC)

Rs. 50/-

Accredition Card issued by


Press Information Bureau (PIB)
or Directorate of Information &
Publicity (DIP). Besides all
City Service Buses, also valid Same Day
in the DTC buses bound for
Ghaziabad, Gurgaon,
Faridabad, Bahadur Garh and
Greater Noida.
Residence proof (such as
Same Day
Ration Card, Election ID Card,

Years &
above)

All Route
(AC)

Rs. 150/-

All Route
(Non AC)

Disabled
Persons

All Route AC
in NCTD and
ordinary in
FREE
satellite towns
(issued to
blind persons
only)

Mentally
All Route
Retarded and (Non AC)
Free
Mentally ill alongwith one
Persons
attendant

Freedom
Fighters

All Route
((Non AC City FREE
& Inter State)

War- widows
All Route
&
(Non AC)
dependents

National
Award
Winners

All Route
(Non AC)

Passport & Aadhar Card). For


Age proof Passport, School
Certificate, Driving License,
Pension Book, Radiological
Report, Birth Certificate, PAN
Card.
Valid proof of Residence in
Delhi , I.D. Card issued by the
SDM, Disability Certificate
issued by a Govt. Hospital .
{Deaf & Dumb (60 decibel),
Blinds (1/60 to 6/60 -- both
Same Day
eyes) and Physically
Handicapped (40% or above)
only are entitled. One escort is
allowed with the blinds on half
ticket}.
Valid proof of Residence in
Delhi , I.D. Card issued by the
SDM, Disability Certificate
issued by a Govt. Hospital
Same Day
.Disability should be as defined
in Personally Disabled Act,
1995.
Pension Payment Order, for
receipant of pension under
"Swatantra Sainik Samman"
Same Day
Scheme, Bank Certificate and
Valid Proof of Residence in
Delhi .

FREE

Certificate issued by Ministry


of Defence & valid proof of
residence in Delhi . (WarSame Day
widows/dependents children of
the martyrs of 1962, 1965 &
1971 War only are entitled).

FREE

Certificate of Award, valid


proof of residence in Delhi .
(Valid for Bharat Ratan,
Padam Bhushan, Padam
Vibhushan & Padam Shree
only are entitled).

Same Day

International
All Route
Sports
(Non AC)
Persons

FREE

Certificate issued by Sports


Authority of India and host
country for representing India
in any event in Asian &
Same Day
Olympic games. Valid proof of
residence in Delhi.

The pass seekers of all above categories are required to pay a sum of Rs. 15/- for ID Card.
IMPORTANT TELEPHONE NUMBERS
Important telephone numbers are given hereunder for use by the commuters in connection
with the redressal of their grievances: -

Name and Designation

Office

Phone No.

Secretary-cum-Commissioner (Transport)

Office at 5/9 Under Hill


Road, Transport
Department, GNCTD

23933829
23980166
Fax:23933069

Chairman CUM- Managing Director

Office at DTC HQ,


I.P.Estate

23379075 4350862
23370236 Ext.253
Fax:23370877

Sr. Manager CMD's Sectt.

Office at DTC HQ,


I.P.Estate

43508653
23370236 Ext.201
23379368 4350864

Chief Vigilance Officer

Office at DTC HQ,


I.P.Estate

23370236

Financial Advisor & CAO

Office at DTC HQ,


I.P.Estate

43508625
23370236

Chief General Manager(Personnel)

Office at DTC HQ,


I.P.Estate

43508631
23370236

Chief General Manager(Technical)

Office at DTC HQ, I.P.


Estate

43508627 2337023

Chief General Manager(SBU)

Office at DTC SBU, Hauz 26511700


Khas Bus Terminal
43508639
Office at DTC HQ,
I.P.Estate
23370236

Addl. CAO

Public Information Officer (PIO)

Office at DTC BBM


Complex

27654155

Secy. DTC Board,

Office at DTC HQ, I.P.


Estate

43508640
23370236
26810121

Dy.CGM(MS-II)

Office at DTC Central


Workshop-II, Okhla

26811540

CGM (Traffic)

Office at Scindia House

23752764
23752769

Dy.CGM(MS-I)

Office at DTC BBM


Complex

27654150 2765032

Vigilance Officer

Office at DTC HQ, I.P.


Estate

43508646 2337023

Dy. Chief General Manager (Law)

Office at I.P.Depot

43508652

Sr. Manager (SBU)

Office at SBU Hauz Khas 26511699

Sr.Manager (Pension)

Office at I.P.Depot

43508649,
23370236

Dy. Chief General Manager (Mech.)

Office at CWS-II, Okhla

26810121

Dy. Chief General Manager(Civil)

Office at I.P. Depot

43508636

Dy. Chief General Manager(P), Admin, IR & PR

Office at DTC HQ,


I.P.Estate

43508647

Dy. Chief General Manager(R&D) First Appellate


Authority under RTI

Office at DTC BBM


Complex

27653136,39

Sr. Manager(IT)

Office at DTC HQ,


I.P.Estate

43508624
23370236Ext.210

Manager(IT)

Office at DTC HQ,


I.P.Estate

43528947
23370236 Ext. 301

Information Technology Core Group

Regional Managers
Regional Manager (East, Office at Nand Nagari Depot 22599157

Regional Manager (Rural), Office at Peera Garhi Depot. 25253912


Regional Manager (South), Office at Vasant Vihar Depot 26152639
Regional Manager (West) Office at Mayapuri Depot 01128113525
Regional Manager (North) Office at Subash Place Depot 27198567
Regional Manager (SBU) Office at MLDepot-IV 23370204
Control Rooms

Control Room

Tel. No.

Central Control Room

23370209
23370210

East Control Room

22593553

West Control Room

25871250

North Control Room

27199807

South Control Room

26119081

Rural Control Room

25256531
25279497

Sight
Seeing
Tours
Do you know we also conduct Delhi Sight Seeing Tours ( Delhi Darshan)
DTC daily operates Sight Seeing Tours with AC Bus from Scindia House. The fare is Rs.200/for adult and Rs.100/- for the children between the age of 5 12 years. However the children
will not be entitled for seat in the bus. The Delhi Darshan ticket will be valid in all City
Services on the pattern of DTC Daily Ticket.
The time of journey will be from 0915 to 17.45 hrs.
The tourist bus will start from DTC Office Scindia House then pick-up Tourists from
Information Kiosk of Delhi Tourism Baba Kharak Singh Marg and thereafter from ITDC Office
at Janpath for onward journey to the tourist places as per the following program.

S.No. Visiting Place

Halting Time

1.

Red Fort

45 minutes

2.

Raj Ghat (India Gate by Pass)

20 minutes

3.

Birla Mandir

30 minutes

4.

Qutab Minar

45 minutes

5.

Lotus Temple

45 minutes.

6.

Humanyun's Tomb

45 minutes

7.

Akshardham Temple (Swami Narian Temple) Dropping only.

Route to be followed (VIA)


Delhi Gate, Shanti Van, Tilak Mark, Akbar Road, Sansad Marg, Shanti Path, Siri Aurbindo
Marg, Press Enclave Road, Out Ring Road (Nehru Place), Modi Floor Mill, Ring Road,
Mathura Road, Lodhi Road, Pragati Maidan, Nizamuddin Yamuna Bridge, Laxmi Nagarl, DDU
Marg & Connaught Place.

Note:- For Reservation and Enquiry please contact on


phone No.23752769-75 Extn. 244, Delhi Darshan
Counter, Scindia House, Connaught Place.

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