William T.

Ifkovic
Guilford, CT 06437
203-605-6083 william.ifkovic@comcast.net

Career Summary
A Recognized Expert in Information Technology Service Management
Experienced in All Aspects of Service Delivery and Professional Services

Dynamic and versatile IT professional with extensive experience in multi-faceted aspects of centralized
and distributed Information Systems and Information Technology environments. Demonstrate
comprehensive technical experience, robust management and administrative skills and exceptional
business acumen. Skillfully develop strategies, design applications, oversee hardware and software
platforms, effect database management, create voice and data communications, and establish disaster
recovery and continuation plans while efficiently driving the development and implementation of
projects. A natural leader proficiently direct technical teams to position businesses for scalability and
success while optimizing efficiency and effectiveness of operations.
CORE COMPETENCIES

Service Delivery Professional Services Consulting Client Management Project Management

Budget Management Profit & Loss Management Vendor Management Technical Pre-Sales Support
Managed Services Data Center Design, Build & Operations Voice & Data Network Operations
Data Center & Office Relocation Business Continuity & Disaster Recovery Security Software
Identity Access Management Data Center Intelligence Systems Development Life Cycle (SDLC)
Coaching Requirements Definition Documents (RDD) Statements of Work (SOW) RFPs/RFIs
EXPERIENCES AND ACHIEVEMENTS

INDEPENDENT CONSULTANT, Guilford, CT

Aug 2015 Present
Service Delivery & Professional Services Consultant
Provide expert consulting services and confidently support clients in overseeing and optimizing IT
departments. Assist in developing and executing business strategies and formulating innovative IT
processes to maximize workflows. Control expenses by establishing budgets while efficiently
administering inventories of hardware and software. Expertly oversee human resources requirements
and devise job descriptions, drive recruiting processes and effectively direct personnel in accomplishing
project milestones while providing stellar service.
Created processes and procedures for real estate investment firm, enabling the purchase of
multiple properties below market rates and leasing of properties at above market rates to
increase revenue.
Spearheaded multiple project life cycles focused on redevelopment processes and reliably
accomplished deliverables within strict time constraints and under budget.
BETA SYSTEMS SOFTWARE OF NORTH AMERICA INC., McLean, VA
Sept 2014 Aug 2015
Director Service Delivery and Client Management
Delivered exceptional technical pre-sales support for Identity Access Management (IAM) and Data
Center Intelligence (DCI) software products; and effectively drove service delivery and professional
services while overseeing client and Channel Partner management across the Americas.
Client Scope: Aetna, Broadridge Financial Services, CSST Canada, Highmark Blue Cross and Blue
Shield, Morgan Stanley, USAA and Westfield Insurance.
Ensured cohesive operations between groups and improved governance by successfully
amalgamating pre-sales consulting and Channel Partners into the Service Delivery organization.
Enhanced the response time of RFPs/RFIs by restructuring and streamlining processes,
improving productivity and efficiency.
Proficiently recruited three Channel Partners across the Americas by efficiently establishing and
directing negotiations.
Expertly produced over $350,000 in revenue in just 11 months by driving the Service Delivery
process while motivating the Service Delivery team to produce results.
Established over $20,000 in revenue in over three months by developing SOWs for all projects
and effectively defined the scope, liabilities, responsibilities and work agreements between
parties.
DIMENSION DATA, Wethersfield, CT
Service Delivery Executive

Jun 2014 Sept 2014

William T. Ifkovic

Resume, Page 2

Oversaw multi-faceted video conferencing services for three major accounts and managed client
expectations while accomplishing resolutions in a swift and efficient manner. Expertly administered
comprehensive aspects of video conferencing, drove asset management and invoicing processes,
established cost-effective purchase contracts for hardware, efficiently deployed systems and delivered
ongoing support. Enhanced client relations and served as trusted advisor while enabling effective
negotiations between sales, delivery, and clients.
Client Scope: Diageo, United Technology Corporation and Unilever.
Optimized workflows and improved efficiency by identifying and establishing improvements in
the delivery assurance process.
Instrumental in client workshop processes; expertly analyzed and identified problem areas and
defined and established projects which significantly enhanced operations.
INDEPENDENT INFORMATION TECHNOLOGY CONSULTANT, Guilford, CT
Mar 2012 Jun 2014
Consulting
Performed as an independent IT consultant and assisted clients in solving complex IT-related issues,
restructured departments and established policies / procedures to maximize operations.
Client Scope: Berkshire Health System and OpenSky Corporation.
Served as Interim Director of a major health care organization; developed department Charter
and job descriptions, delivered performance reviews and created an exceptional team of
infrastructure engineers while enabling the organization the opportunity to recruit a full-time
Director.
Significantly enhanced the resourcing process of national IT consulting and engineering firm by
performing as the provisional Resource Manager; assessed national resourcing efforts and
created and implemented efficient resource management procedures.
BT INS (Formerly International Network Services), Hartford, CT
Jan 2001 Mar 2012
Managing Consultant
Expertly supported clients and successfully created, executed and optimized complex computer-based
networks and e-Business infrastructures whilst overseeing sales, pre-sales support, service delivery
management and consultant management processes. Proficiently devised business strategies and
procedures for Business Units, restructured and drove consultant and engineering teams to accomplish
goals and objectives, advised and guided personnel through the sales life-cycle, established project
proposal negotiations, delivered technical assistance and reliably exceeded client expectations.
Client Scope: NASDAQ, Crompton Corporation, Sempra Energy Trading, Unilever, Dictaphone
Corporation, Citizens Bank, Travelers Property & Casualty, Travelers Life & Annuity, CIGNA, MetLife,
United Health Group, United Technologies Corporation, United Rentals, World Wrestling Entertainment,
Save the Children, Hasbro, EMC, Bridgewater Financial Services and Verizon.
Drove Sales Team to exceed sales targets by assisting personnel in establishing the Scope of
Work, securing business through effective sales calls and enabling technical discovery resulting
in increased sales.
Increased revenue across the region by further developing existing business while continually
enhancing business relations.
CALLISMA, INC, East Berlin, CT
Aug 2000 Jan2001
Manager Professional Services
Directed daily operations of the branchs consulting and engineering teams. Optimized workflows by
creating the consultant and engineering model for the area and facilitated all aspects of the sales cycle
by establishing innovative strategies and provided expert technical support.
Expertly controlled budgets and costs by effectively monitoring the profit and loss of the branch.
Successfully implemented pre-sales support and service delivery by developing the Engineering
Services Group.
Spearheaded operations and efficiently established the Hartford area office driving the
organizations growth in the Connecticut area.
EDUCATION

Associate in Science, Business Administration, University of New Haven, West Haven, CT

Certificate in Data Processing, Computer Science, New Haven & Hartford Business School, New
Haven, CT
Specialized IS/IT and Management Courses:
Completed over 40 Technical and Management Related Courses in IS/IT and Business
Management