Professional Documents
Culture Documents
4.1 Set up your quality management system: develop, use and improve it.
4.2 Document your system to say how it should work.
4.2.1 Write documents including a quality policy, objectives, manual, procedures and records;
decide what procedures you need for your system; must include those listed below
4.2.2 Have a quality manual
4.2.3 Control your documents to make sure they are accurate and suitable, including a
procedure
4.2.4 Manage your records (which show your system works as you say it does) suitably,
including a procedure.
5 Requirements for Management
5.6 Review your quality management system (management review) at regular intervals
5.6.1 Review the system and performance.
5.6.2 Include consideration of: customer feedback, performance, nonconformity, audits, actions
raised, changes and any need to improve
5.6.3 Keep records of outcomes from your reviews; include decisions and actions.
6 Resource Requirements
6.1 Decide what resources are need for the system, and to enhance customer satisfaction. Provide
them.
6.2 Make sure people are competent:
6.2.1 Include this for anyone whose work affects whether your services/products meet
requirements
6.2.2 Decide what competencies are needed; provide and maintain them
6.3 Infrastructure: Decide what you need (to meet requirements).Provide it and maintain it.
6.4 Work environment: provide what you need so that your services/products meet requiremnts.
7.1 Plan
Plan and develop the processes needed for your products/services.
7.4 Control what you buy, outsource or subcontract (goods, materials or services) if it affects
your services or products
7.4.1 Make sure what you buy meets the requirements you specified; assess and monitor your
suppliers/supply chain.
7.4.2 Describe what you plan to purchase.
7.4.3 Make sure it meets requirements.
8.1 Have processes suitable to ensure your services/products meet all relevant requirements
(customer, yours, contractual, legal, etc). include improvement.
8.2 Monitor and measure processes and services/products (as necessary) to check you got the
results you wanted:
8.2.1 Monitor customer perception of satisfaction.
8.2.2 Plan and implement a suitable program of internal system audits, including a procedure
8.2.3 Have suitable methods to monitor / measure your processes.
8.2.4 Monitor and measure products/services at suitable stages. Release the final only when all
requirements are met.
8.3 Control nonconformity (services/products not meeting requirements) in suitable ways,
including a written procedure.
Note: the numbers correspond to the clause numbers in the Standard. They start at #4 since the
requirements themselves are in sections 4 to 8 of the Standard.