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    Communication Skills in the Workplace Careers Office. 93% of all Comm. Is non verbal Visual Verbal Tonal Eye contact Facial expressions Body language Tone of voice Emphasis Deliberate silence Timing Appearance Touch Hand movements So what's the problem? defensiveness inarticulateness hidden agendas status environment hostility.

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    Communication Skills in the Workplace Careers Office. 93% of all Comm. Is non verbal Visual Verbal Tonal Eye contact Facial expressions Body language Tone of voice Emphasis Deliberate silence Timing Appearance Touch Hand movements So what's the problem? defensiveness inarticulateness hidden agendas status environment hostility.

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    49 views3 pages

    Comm Skills

    Uploaded by

    balaboss
    Communication Skills in the Workplace Careers Office. 93% of all Comm. Is non verbal Visual Verbal Tonal Eye contact Facial expressions Body language Tone of voice Emphasis Deliberate silence Timing Appearance Touch Hand movements So what's the problem? defensiveness inarticulateness hidden agendas status environment hostility.

    Copyright:

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    of 3

    Careers Office

    What’s that??
    Communication Skills
    I know you believe you understand
    what you think I said
    BUT
    I am not sure you realise that what
    you heard is not what I meant

    Careers Service
    www.ucc.ie/careers

    Overview Skills Graduate Recruiters seek

    Communication
    ❚ Importance of Communication Skills
    Self - Awareness Self -confidence
    ❚ Communication Model
    Career
    ❚ Barriers Networking
    Self - Management
    ❚ Hints Promotion
    Skills Negotiation
    ❚ Skills
    Political
    ❚ Summary Awareness
    Initiative

    Team-Building
    Decision Making

    Watch out - it’s everywhere…. Communication Model

    ❚ Meetings
    ❚ Essays
    ❚ Reports
    ❚ Projects
    ❚ Presentations
    ❚ Presentations
    ❚ Letters
    ❚ Exams
    ❚ E-mails
    ❚ Love Life
    ❚ Phone
    ❚ CV’s / Applications
    ❚ Web
    ❚ Interviews
    ❚ Appraisals

    Communication Skills in the Workplace 1


    Careers Office

    Piece of Cake? Non verbal communication

    93% of all Comm.. is non verbal

    38% ❚ Eye contact ❚ Deliberate silence


    Visual
    ❚ Facial expressions ❚ Timing
    Verbal
    ❚ Body language ❚ Appearance
    55% Tonal
    ❚ Tone of voice ❚ Touch
    ❚ Emphasis ❚ Hand movements

    7%

    Hints for more Effective


    So what’s the problem? Communication

    ❚ Defensiveness ❚ Who is the receiver?


    ❚ Inarticulateness ❚ What is your objective?
    ❚ How is the climate?
    ❚ Hidden Agendas
    ❚ Status
    ❚ Practice in advance - from their viewpoint
    ❚ Environment ❚ Communicate in their language
    ❚ Hostility ❚ Ensure message is understood
    ❚ Don’t get defensive

    Listen Carefully –
    (I shall say this only once!) Two-way Street

    ❚ be prepared to listen
    ❚ S Sit Squarely
    ❚ be interested
    ❚ O Open Posture
    ❚ keep an open mind
    ❚ L Lean Forward
    ❚ listen for the main ideas
    ❚ E Eye Contact
    ❚ listen critically
    ❚ R Relax
    ❚ resist distractions
    ❚ help the speaker

    Communication Skills in the Workplace 2


    Careers Office

    Assertive Behaviour
    Ground Rules Feedback

    1. Be clear in yourself 6. BIF ❚ F Focus on the changeable


    ❚ E Emphasise observed behaviour
    2. Make a clear 7. Do not be side-tracked
    ❚ E Elicit information
    statement 8. Choose time & place ❚ D Define ground rules
    3. Be calm & rational 9. Give reasons, not ❚ B Be flexible
    4. Be specific excuses ❚ A Accept ownership
    5. State what you will & 10. Consider ❚ C Choose specific examples
    will not do compromises ❚ K Know key messages

    Write Right Specific Skills

    “Sex, romance, thrills, satire….most ❚ Listening


    enjoyable” ❙ Reflective
    ❙ Active
    ❚ At least 30% of work-time writing ❚ Assertiveness
    ❙ What
    ❙ Who ❚ Feedback
    ❙ How ❚ Netiquette
    ❙ Write
    ❙ Revise ❚ Telephone

    Summary What’s that??

    Good communicators…. I know you believe you understand


    what you think I said
    ❚ Know what they want to say BUT
    ❚ Establish and maintain relationships I am not sure you realise that what
    ❚ Understand others perspective you heard is not what I meant
    ❚ Active listeners
    ❚ Understand and clarify messages

    Communication Skills in the Workplace 3

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