Professional Documents
Culture Documents
MSC Server
Alarm Management
Version 3.09.21
ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: (86) 755 26771900
Fax: (86) 755 26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
LEGAL INFORMATION
Copyright 2010 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of
this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE CORPORATION
or of their respective owners.
This document is provided as is, and all express, implied, or statutory warranties, representations or conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the
information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject
matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its licensee,
the user of this document shall not acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.
Revision History
Revision No.
Revision Date
Revision Reason
R1.0
Feb.28, 2010
First edition
Contents
II
Figure............................................................ 119
Table ............................................................. 123
Index ............................................................ 125
III
IV
At first, thank you for choosing ZXWN wireless core network system of ZTE Corporation!
ZXWN system is the 3G mobile communication system developed
based on the UMTS technology. ZXWN system boasts powerful
service processing capability in both CS domain and PS domain,
providing more abundant service contents. Comparing with the
GSM, ZXWN provides telecommunication services in wider range,
capable of transmitting sound, data, graphics and other multi-media services. In addition, ZXWN has higher speed and resource utilization rate. ZXWN wireless core network system supports both
2G and 3G subscriber access, and provides various services related with the 3G core network.
The ZXWN MSCS system is designed for the UMTS system at the
core network control level. It supports the GSM core network,
UMTS protocols in the R99/R4/R5 stage and relevant functions at
the same time, and provides the carriers with an overall solution
to the evolution from the GSM core network to the 3GPP R99 and
then to the 3GPP R5.
The ZXWN MSCS system completes the functions of the Mobile
Switching Center Server and the Visitor Location Register (VLR)
together, and provides the Service Switching Point (SSP) functions
of intelligent calls. The ZXWN MSCS system supports the MGCF
function, and the coexistence of the MGCF and GMSCS. It also can
smoothly upgrade to the MGCF.
This manual describes the concepts and operations of the ZXWN
MSCS alarm management and alarm monitoring.
Intended
Audience
Prerequisite Skill
and Knowledge
Communication engineers who have mastered the communication principle of the mobile network
To use this document effectively, users should have a general understanding of wireless telecommunications technology. Familiarity with the following is helpful:
What Is in This
Manual
FCC Compliance
Statement
Summary
Chapter 1,
Introduction
to Alarms
Chapter
2, Alarm
Monitoring
Chapter 3,
Alarm Settings
Chapter
4, Alarm
Operations
Conventions
Meaning
Italics
Quotes
Links on screens.
Bold
CAPS
II
Typeface
Meaning
Click
Doubleclick
Right-click
III
IV
Declaration of RoHS
Compliance
To minimize the environmental impact and take more responsibility
to the earth we live, this document shall serve as formal declaration that ZXWN MSCS manufactured by ZTE CORPORATION are in
compliance with the Directive 2002/95/EC of the European Parliament - RoHS (Restriction of Hazardous Substances) with respect
to the following substances:
Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
II
Chapter
Introduction to Alarms
Table of Contents
Common Alarm Terms .........................................................
Alarm Management.............................................................
Alarm System ....................................................................
Alarm Information ..............................................................
Notification Information.......................................................
1
2
2
5
6
Every alarm term has its specific meaning. Knowing the alarm
terms preciously can help to correctly perform various operations
on the alarms.
Alarm
Alarms are various faults or alerting information that occurs during the running of the system. Operation and maintenance personnel should perform corresponding operations based on the specific
alarms.
Current Alarm
History Alarm
If the system generated an alarm, but the fault has been eliminated later. This kind of alarm is called the history alarm.
Alarm Recovery
The alarm recovery information indicates that the system has been
faulty, but the fault has been eliminated at present.
Alarm Level
Alarm Code
Notification
Alarm Filtering
Alarm Management
Definition
The alarm management function is a function group that manages the faults occurring to the network equipment managed by
the ZXWN OMM system during the system running. This function
group generally calls the managed faults as alarms.
Functions
Alarm Categories
Alarm System
Structure Description
Introduction
System Structure
The alarm system diagram is shown in Figure 1. For detailed information, see Table 1.
TABLE 1 COMPONENTS
Alarm System
Foreground Alarm
System
AND
FUNCTIONS INTRODUCTION
Function
Alarm Box
As the system maintenance tool, the alarm processing mechanism performs centralized monitoring on the running condition of
the ZXWN MSCS and collects the abnormal information of boards,
links, databases and servers in real time.
Flow Description
OF
WARNING SYSTEM
The OMM alarm management system sends the alarm (its level
can be set) and warning information to the alarm box. The MS
module of the alarm box converts the alarm into a SM, and then
transmits it to a series of MS numbers, including the MS module
of the alarm processing server, the local ZTE office personnel and
relative personnel of the carrier.
After receiving the alarm or warning SM, the alarm processing
server converts the SM into the alarm or warning information, and
generates an Email through the mail protocol and then sends it to
the personnel among the predefined Email list; or re-generates a
SM and then sends it to the personnel among the SM receiving list
predefined in the alarm processing server.
Alarm Information
Alarm Description
Description
Alarm Level
Level-1: critical
Level-2: major
Level-3: minor
Level-4: warning.
The alarm system monitors the running condition of the whole system in real time. When some part of the system becomes abnormal, the alarm system will give an alarm. The alarm information
level indicates the alarm severity.
Relation
Among all kinds of alarm information, the service alarm information is the altering information generated for the service faults that
occurred or will occur, or the faults that affect the service during
the running of ZXWN MSCS. Usually, an alarm will exist for a period of time until the problem or the fault is handled.
Handling Measures
The handling measures for alarms of different levels are described
as follows.
When level-3 or level-4 alarms appear, the maintenance personnel in the equipment room can handle the fault according
to the common processing methods after recording the problems and fault phenomena. If the fault cannot be eliminated,
contact the local ZTE office for technical support.
Notification Information
Notification Information Description
The notification information indicates the operation or abnormal
information that has occurred, helping the maintenance personnel
grasp the running condition of each part of the system. The notification information has no level and does not affect the system.
The notification information is shown by the OMM system during
the daily operation of the ZXWN MSCS system to prompt the system running information required by the maintenance personnel.
Chapter
Alarm Monitoring
Table of Contents
Alarm Monitoring Policy ....................................................... 7
Alarm Monitoring ................................................................ 8
Principles
Multi-receiver policy
Multiple persons can receive the alarm information by alarm
management server settings. In this way, it may reduce the
possibility of delaying handling the fault because one or several
persons did not receive the alarm information in time.
Multi-way policy
Using a single source to give an alarm will cause the alarm
information unreliable as this procedure can become faulty.
Adopting multi-way alarm monitoring policy can avoid this
case.
Alarm Monitoring
Alarm Monitoring Modes
Overview
Comparison
The alarm system monitors the whole switch in real time. When
a certain part of the switch is faulty, the alarm service process of
the application server will send the message to the OMM server to
generate the alarm or warning information.
Functions
Query Method
Log in the OMM system, and open the Fault Management window. Double-click the sub-item of Query in the Management
Tree.
Overview
Functions
Alarm short message sending: The alarm server can be configured to interact with the in-built mobile phone module of
the alarm box, enabling the alarm box to send alarm short
messages to the specified mobile number of a maintainer. The
alarm box sends alarm short messages based on the severities
to CDMA or GSM subscribers (however, CDMA and GSM cannot
be supported simultaneously).
LCD display: The alarm information sent from the alarm server
is displayed on the LCD screen of the alarm box. Moreover, the
alarm box menu and keys on the panel are available to configure the working parameters, for example, the IP address, UDP
port, key tone control, and backlight control.
Group-based alarm acknowledgement: Alarms can be acknowledged on a per-group basis as alarm servers can be
classified into groups, and each group of alarm servers is
represented by an alarm server indicator.
Alarm statistics query: The alarm box can show the statistics
of alarms reported by each alarm server on the LCD screen.
Functions
Through the short message monitoring alarm, the alarm box can
send the alarm or warning information to the specified MS in the
form of short message. The maintenance personnel, either from
local ZTE office or the operator, can know the system running conditions without being on the site.
10
Chapter
Alarm Settings
Table of Contents
Alarm Rule Settings ...........................................................11
Regrading Alarm Severities .................................................60
Setting an Alarm Box .........................................................62
Preference Settings............................................................68
Valid Range
Rule setting can contain multiple rules. The range where a rule
takes effect varies with the type of the rule. It is called the valid
range of a rule, which is divided into following types:
Global validity
Once an alarm rule is set and activated, it is effective for all
alarms, events and notifications that conform to this rule,
which has no relationship with the one who makes it. Therefore, the alarms that all users saw are processed according to
this rule.
Forward validity
11
Backward validity
Once an alarm rule is set and activated, it is only effective
for the alarms that will be reported in the future, having no
influence on the alarm that has been reported.
Function
ALARM RULES
Rule Name
Valid Range
Alarm
acknowledging
rule
Global validity;
Alarm clearing
rule
Alarm
forwarding rule
Alarm filtering
rule
Alarm delaying
rule
Alarm counting
rule
Alarm
persisting rule
Alarm merging
rule
12
OF
Backward
validity
Global validity;
Backward
validity
Global validity;
Backward
validity
Global validity;
Forward
validity
Global validity;
Backward
validity
Global validity;
Backward
validity
Global validity;
Backward
validity
Global validity;
Backward
validity
Function Description
Alarm auto confirm rules help
filter alarms reported by devices
and confirm those that meet the
conditions automatically.
Alarm auto clearing rules help filter
alarms reported by devices and
clear those that meet the conditions
automatically.
Auto forwarding rules allow you to
forward some specified alarms to
the persons who are responsible for
handling them via Email or SMS.
Filter alarms which meet conditions,
filtered alarms will not be show on
the screen.
Alarm delaying rules take effect
for only the short-lived alarms. If
an alarm is generated and then
recovered in a specific short period,
it will be discarded.
If the number of times which an
alarm occurs within a specified time
reaches the preset threshold, the
alarm counting rule will trigger a
new alarm.
Alarm persist rule will clock the
alarms which meet the special
condition. If their states are
unchanged for a period, then
the system will perform some
operation.
Alarm merge rule can merge
multiple alarms which have the
same reason and source, and
display only one alarm on the
NetNumen M30 window.
Rule Name
Alarm
restraining rule
Notification
filtering rule
Valid Range
Global validity;
Backward
validity
Global validity;
Backward
validity
Function Description
Some alarms have relationships to
each other, for example, alarm A
depends on alarm B. By define a
alarm restrain rule you can restrain
alarm A and only show alarm B.
Filter notifications which meet
conditions, filtered notifications will
not be show on the screen.
Context
Perform this procedure to set an alarm acknowledging rule to automatically acknowledge the matched alarms when the system reports or restores these alarms. In this way, the system reduces
the workload of network management personnel and enables them
to focus more on important alarms. The alarm acknowledgement
automatically sets the acknowledged status, time and acknowledgement information of alarms.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window, as shown in Figure 3.
FIGURE 3 ALARM MANAGEMENT WINDOW
13
3. Perform one of the following steps to pop up the Alarm Acknowledging Rule dialog box, as shown in Figure 6. The
Basic tab is shown by default.
14
Click the
icon on the sub-toolbar pop up the New dialog
box, as shown in Figure 5. Select the Alarm Acknowledging Rule option button, and then click OK.
15
16
OF THE
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
17
Tab
Other
Description
Context
Perform this procedure to set an alarm clearing rule to automatically clear the matched alarms when they are reported. The system will automatically add the alarm clearing information, and directly changes the reported alarms to history alarms, and saves
in the data table of history alarms. In this way, the system may
not only record the alarms, but also reduce the number of current
alarms, facilitating the maintenance personnel to better focus on
important alarms.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Clearing Rule dialog box, as shown in Figure 9. The Basic tab is
shown by default.
18
Click the
icon on the sub-toolbar to pop up the New dialog box, as shown in Figure 8. Select the Alarm Clearing
Rule option button, and then click OK.
Select the Alarm Clearing Rule from the Rule Type pulldown list box on the sub-toolbar, and then click the
icon.
19
20
OF THE
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
21
Tab
Other
Description
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Forwarding Rule dialog box, as shown in Figure 12. The Basic
tab is shown by default.
22
Click the
icon on the sub-toolbar to pop up the New
dialog box, as shown in Figure 11. Select the Alarm Forwarding Rule option button, and then click OK.
23
24
OF THE
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
25
Tab
Other
Description
6. Select the Action tab, as shown in Figure 14. Add the forwarded user(s) and set the forwarding cycle.
FIGURE 14 ALARMING FORWARDING RULE ACTION TAB
26
Tip:
Click Select to add a user who already exists in the system to
the List of Forwarded-to Users.
8. Click OK to add the customized forwarded-to user to the List
of Forwarded-to Users, as shown in Figure 16.
FIGURE 16 ALARM FORWARDING RULE ADDING
FORWARDED USER
27
Note:
Set the forwarding cycle when there are several users in the
List of Forwarded-to Users. Once the forwarding cycle is
set, the system will report the matched alarm to the specified
personnel according to the settings.
9. Click OK to complete setting an alarm forwarding rule.
END OF STEPS
Result
Example
THE
FORWARDING CYCLE
28
Context
An alarm filtering rule is used to filter the alarms during the alarm
collection. The selected alarms are neither saved in the database
nor displayed in the Realtime Current Alarms tab.
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Filtering Rule dialog box, as shown in Figure 20. The Basic tab is
shown by default.
Click the
icon on the sub-toolbar to pop up the New dialog box, as shown in Figure 19. Select the Alarm Filtering
Rule option button, and then click OK.
29
30
Select the Alarm Filtering Rule from the Rule Type pulldown list box on the sub-toolbar, and then click the
icon.
Checkpoint:
The Display filtered alarms filtering refers that the system will not display the filtered alarm on the NetNumen
M30 window, but stores it in the database. You may set
this filter valid for all the users or only for its creator.
The Storage filtered alarms filtering refers that the system will neither display the filtered alarm on the NetNumen M30 window nor save it to the database.
31
OF THE
Tab
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
32
Tab
Other
Description
Context
The alarm delaying rule allows a user to defer showing some unimportant alarms. If the alarm is automatically recovered within the
specified period, it will not be displayed.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Delaying Rule dialog box, as shown in Figure 23. The Basic tab
is shown by default.
Click the
icon on the sub-toolbar to pop up the New dialog box, as shown in Figure 22. Select the Alarm Delaying
Rule option button, and then click OK.
33
34
Select the Alarm Delaying Rule from the Rule Type pulldown list box on the sub-toolbar, and then click the
icon.
35
OF THE
Tab
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
36
Tab
Other
Description
Context
The alarm counting rule allows the system to generate and report
a new alarm separately when the number of the same alarms excesses the threshold in a specified period.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Counting Rule dialog box, as shown in Figure 26. The Basic tab is
shown by default.
Click the
icon on the sub-toolbar to pop up the New dialog box, as shown in Figure 25. Select the Alarm Counting
Rule option button, and then click OK.
37
38
Select the Alarm Counting Rule from the Rule Type pulldown list box on the sub-toolbar, and then click the
icon.
39
OF THE
Tab
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
40
Tab
Other
Description
OF THE
ACTION TAB
Parameter
Meaning
41
Parameter
New Alarm Information
Meaning
The description of the new generated
alarm
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Persisting Rule dialog box, as shown in Figure 30. The Basic tab
is shown by default.
42
Click the
icon on the sub-toolbar to pop up the New
dialog box, as shown in Figure 29. Select the Alarm Persisting Rule option button, and then click OK.
43
44
OF THE
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
45
Tab
Other
Description
OF THE
Parameter
46
ACTION TAB
Description
Persistence Time
Persistence State
The persistence state of the alarm information, either unacknowledged state or active
state
Parameter
Description
When an alarm meets the conditions of the
persistence time and the state, the system
will automatically take an action, Raise
Severity or Generate New Alarm.
Rule Action
Context
The alarm merging rule allows the system to merge the same type
of alarms generated within a certain position range. The system
only reports one of them after merging.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Merging Rule dialog box, as shown in Figure 34. The Basic tab is
shown by default.
Click the
icon on the sub-toolbar to pop up the New dialog box, as shown in Figure 33. Select the Alarm Merging
Rule option button, and then click OK.
47
48
Select the Alarm Merging Rule from the Rule Type pulldown list box on the sub-toolbar, and then click the
icon.
49
OF THE
Tab
CONDITION TAB
Description
System Type
Location
Alarm Code
Time/Type/Severity
50
Tab
Other
Description
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Alarm Restraining Rule dialog box, as shown in Figure 37. The Basic
tab is shown by default.
Click the
icon on the sub-toolbar to pop up the New
dialog box, as shown in Figure 36. Select the Alarm Restraining Rule option button, and then click OK.
51
52
53
54
Description
System Type
Location
Alarm Code
Other
55
Description
System Type
Location
Alarm Code
Other
56
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to pop up the Notification
Filtering Rule dialog box, as shown in Figure 42. The Basic
tab is shown by default.
Click the
icon on the sub-toolbar to pop up the New
dialog box, as shown in Figure 41. Select the Notification
Filtering Rule option button, and then click OK.
FIGURE 41 SELECTING NOTIFICATION FILTERING RULE
57
Tip:
58
OF THE
CONDITION TAB
Description
System Type
Location
Notification Code
Other
59
Result
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Severity Regrading Setup in the
Management Tree to open the Severity Regrading Setup
tab, as shown in Figure 44.
FIGURE 44 SEVERITY REGRADING SETUP
3. After the System Type is selected, all the alarms with this system type will be displayed in the Severity Regrading Setup
tab automatically, as shown in Figure 45.
60
5. Click the
icon on the toolbar to save the modification on
the server. At this time, the mark on the Modified column is
cleared automatically, as shown in Figure 47.
61
END OF STEPS
Result
Context
Perform this procedure so that the system can normally report the
alarm information to the alarm box.
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Double-click Setting > Alarm Box Setup in the Management Tree to open the Alarm Box Setup tab, as shown in
Figure 48.
FIGURE 48 ALARM BOX SETUP
62
3. Click the
icon on the tab to pop up the Alarm Box Detail
dialog box, as shown in Figure 49. Refer to Table 16 for details
of the alarm box settings.
FIGURE 49 ALARM BOX DETAIL-BASIC
Description
Alarm Box
scription
Initial State
De-
63
Parameter
Description
Alarm Box IP
Server Port
64
65
FIGURE 51 DETAILS
OF
OF
Description
System Type
Location
Alarm Code
Other
66
Tab
Description
RECORD
67
Preference Settings
Setting Monitoring View
Prerequisites
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. On the Fault Management window, select Operation >
Preferences to pop up the Preferences dialog box, as shown
in Figure 53. The Monitoring View Setup tab is shown by
default.
68
69
Result
Confirm that the sound file exists. The default format is *.wav.
Context
Perform this procedure to specify the alarm sound for each alarm
severity that is given on the OMM client. By default, the sound
mode is set as silence.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, click Operation > Preferences to pop up the Preferences dialog box.
3. Select the Alarm Sound Setup tab.
4. Select the sound mode from the Sound Mode pull-down list
in each alarm severity area. There are two sound modes continuous sound and short beeps. At this time, the Play, Select
and Default buttons are enabled, as shown in Figure 54.
FIGURE 54 PREFERENCES - ALARM SOUND SETUP
70
5. Click Select button to select a sound file, and click Play button
to play it.
6. Click OK to complete the settings.
END OF STEPS
Result
Context
Perform this procedure to specify the color of each alarm severity displayed on the OMM client for distinguishing different alarm
severities.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, click Operation > Preferences to pop up the Preferences dialog box.
3. Select the Alarm Color Setup tab, as shown in Figure 55.
71
4. In Alarm Color Setup tab, set the color for different alarm
severities.
5. Click OK to save the color parameters.
END OF STEPS
Result
72
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, select Operation >
Preferences to pop up the Preferences dialog box.
3. Select the Forward Template Setup tab, as shown in Figure
56. In this tab, the forwarding templates of the short message, E-mail subject, and E-mail contents can be checked and
restored.
FIGURE 56 PREFERENCES, FORWARD TEMPLATE SETUP
73
Tip:
The operation to set the forwarding template of the handset
short message and the forwarding content template of the mail
are similar to this operation.
5. Click OK to save the forwarding template parameters.
END OF STEPS
Result
74
Chapter
Alarm Operations
Table of Contents
Alarm Information Operations .............................................75
Alarm Querying Operations .................................................80
Alarm Record Operations ....................................................90
Alarm Maintenance Suggestions ........................................ 103
Alarm Rule Operations ..................................................... 110
Alarm Box Operations ...................................................... 113
Alarm Information
Operations
Viewing Composite Alarm Monitoring
Chart
Prerequisites
Context
Perform this procedure to monitor the current alarms and notifications of the system to know the running status of the network.
The composite alarm monitoring reflects the unprocessed alarms
in the system in broken line charts or bar charts.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to pop up the Composite
Alarm Monitor tab, as shown in Figure 58.
75
Tip:
Perform one of the following steps to view the alarm monitoring
chart independently.
END OF STEPS
Result
76
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
END OF STEPS
Result
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Perform one of the following steps to pop up the Realtime
Notification Monitor tab, as shown in Figure 60.
77
END OF STEPS
Result
Monitor realtime and history notifications successfully on Realtime Notification Monitor tab.
Context
The communication between the OMM server and the equipment is normal.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, select Operation >
Alarm Synchronization to pop up the Alarm Synchronization dialog box, as shown in Figure 61. Set the conditions of
alarm synchronization.
78
Selecting the Bill Server Alarm radio box means synchronizing the alarms on the billing server.
Selecting the NE Alarm radio box means synchronizing the
alarms on the foreground NE equipment.
79
4. Click OK. The system synchronizes the alarm data of the specified location. The alerting box pops up when the synchronization is successful.
END OF STEPS
Result
The communication between the OMM server and the equipment is normal.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the querying tab,
as shown in Figure 63. View all the current alarms.
80
Double-click Query > Query Current Alarms > All Current Alarms in the Management Tree.
In the Management Tree, right-click the All Current
Alarms node, and then select Execute from the short-cut
menu.
3. Perform one of the following steps to pop up the Query Current Alarm dialog box, as shown in Figure 64. Set the querying conditions as required.
Click
81
Tip:
If the queried result does not meet the requirements, click the
button to set the querying conditions again.
END OF STEPS
Result
Context
82
The communication between the OMM server and the equipment is normal.
Perform this procedure to query history alarms according to certain conditions. Users may query history alarms according to conditions such as specified location, time, alarm severity, alarm type,
status and alarm causes.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the corresponding
querying tab.
If
Then
3. Perform one of the following steps to pop up the Query History Alarm dialog box, as shown in Figure 65. Set the querying conditions as required.
Click
83
Tip:
If the queried result does not meet the requirements, click the
button to set the querying conditions again.
END OF STEPS
Result
Querying Notifications
Prerequisites
Context
84
The communication between the OMM server and the equipment is normal.
Perform this procedure to query the notifications according to certain conditions. Users may set specific positions, time, causes, description, and system types to query expected notifications based
on these conditions.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the corresponding
querying tab.
If
Then
3. Perform one of the following steps to pop up the Query Notification dialog box, as shown in Figure 66. Set the querying
conditions as required.
Click
85
Tip:
If the queried result does not meet the requirements, click the
button to set the querying conditions again.
END OF STEPS
Result
Customizing Query
Prerequisites
Context
86
The communication between the OMM server and the equipment is normal.
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. In the Management Tree, right-click Query > Custom
Query, and select the required querying conditions from the
shortcut menu, including New Current Alarm Query, New
History Alarm Query and New Notification Query. The
New Query dialog box pops up, as shown in Figure 67.
FIGURE 67 NEW QUERY DIALOG BOX
87
88
5. Double-click the new generated node. The alarms or notifications meeting the querying conditions are shown in the right
pane, as show in Figure 70.
FIGURE 70 CURRENT ALARM
Tip:
If the queried result does not meet the requirements, click the
button to set the querying conditions again.
END OF STEPS
Result
89
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the querying tab.
Double-click Query > Query Current Alarms > All Current Alarms in the Management Tree.
In the Management Tree, right-click the All Current
Alarms node, and then select Execute from the shortcut
menu.
3. In the alarm list, right-click the alarm to be acknowledged, select Acknowledge from the shortcut menu, as show in Figure
71.
90
4. Type the acknowledging information in the popup Acknowledge Alarm dialog box based on the actual alarm processing,
as shown in Figure 72.
FIGURE 72 ACKNOWLEDGING ALARM
91
Unacknowledging an Alarm
Prerequisites
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the querying tab.
Double-click Query > Query Current Alarms > All Current Alarms in the Management Tree.
In the Management Tree, right-click the All Current
Alarms node, and then select Execute from the shortcut
menu.
92
93
Clearing an Alarm
Prerequisites
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the querying tab.
The alarm message is cleared and displays in the Realtime History Alarms pane.
Postrequisite
Forwarding an Alarm
Prerequisites
94
Confirm that the user has logged in the OMM server normally.
Confirm that the ZXWN OMM server connects with the SC and
the E-mail server normally.
Context
Perform this procedure to forward an alarm to other specified administrators by sending a short message or Email, facilitating the
administrators to handle the alarm in the earliest time.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
Confirm that the user has logged in the OMM server normally.
95
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Perform one of the following steps to open the querying tab.
Double-click Query > Query Current Alarms > All Current Alarms in the Management Tree.
In the Management Tree, right-click the All Current
Alarms node, and then select Execute from the shortcut
menu.
TO
RACKCHART
4. Click
on the upper right corner to close the current tab and
return to the All Current Alarms tab.
END OF STEPS
Result
96
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. In the alarm list, double-click the alarm to be viewed to pop up
the Details dialog box, as shown in Figure 77. Refer to Table
18 for parameter descriptions.
FIGURE 77 DETAILS
OF AN
ALARM
FOR
ALARM INFORMATION
Parameter
Description
Example
Alarm Severity
Alarm level
Major
Occurrence time
2009-12-22
08:32:02
Location
Bureau=31,Rack=
1,Shelf=2,Slot=3,
CPU=1
Alarm code
Trunk error(519)
97
Parameter
Description
Example
i.
Probable cause
The receiving
cable of
local trunk
equipment
is faulty.
The cable is
disconnected,
or cable
connector is
broken.
ii. The
transmitting
cable of
opposite trunk
equipment
is faulty.
The cable is
disconnected,
or cable
connector is
broken.
iii. Trunk
transmission
line is faulty.
The local
DDF and
equipment are
not properly
connected.
iv. Operation of
LOS insertion
is operated at
opposite trunk
equipment.
Manual
inset alarm
operation is
performed
in diagnostic
test.(519)
98
Alarm type
Alarm type
Communication
alarm
Acknowledgment
Status
Unacknowledged
(Un)acknowledge
Operator
(Un)acknowledge
System
(Un)acknowledge
Information
Parameter
Description
Example
(Un)acknowledge
Time
System type
NE Alarm
4294967327
Original ID
Node No.
100001
ID
System ID
1261503574128
Comment
information
Details
Detailed information
related to this alarm
NE type
Other information
Trunk number=8;
3. Select the Maintenance Suggestion tab to display the maintenance suggestions of the alarm, as shown in Figure 78.
99
100
Confirm that the user has logged in the OMM server normally.
Context
Perform this procedure to print the alarm data shown in the Fault
Management window opened by the current user, and to set some
items, such as the print range, copies, page setup and appearance
before printing, to satisfy the requirements of the printing effect.
Steps
101
102
Confirm that the user has logged in the OMM server normally.
Context
Perform this procedure to export all the alarm data shown on the
alarm area opened by the current user to a file, whose format may
be text, EXCEL, PDF, HTML and CSV.
Steps
2. Click Save to export the data of the selected alarm list to the
specified file in the specified path.
END OF STEPS
Result
Alarm Maintenance
Suggestions
Adding Alarm Maintenance
Suggestions
Prerequisites
Context
Confirm that the user has logged in the OMM server normally.
Based on the long-term running of the network, the maintenance
experience on common problems may be summarized as the reference for solving similar problems in the future. The summary
of such maintenance experience is the customized alarm maintenance suggestion.
Perform this procedure to add a new suggestion of processing one
type of alarms based on the actual operations.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, double-click Setting >
Maintenance Suggestion Setup in the Management Tree
103
3. On the Maintenance Suggestion Setup tab, from the System Type pull-down list box, select the alarm type to be set,
including All System Type, Alarm Box Link Break Alarm,
Background Device Alarm, Bill Server Alarm, Correlation Alarm, Link Alarm, Local and Remote OMC Linkdown
Alarm, NE Alarm, NE Background Alarm, OMS Alarm and
Performance QoS Alarm.
4. Click the
icon on the toolbar to pop up the Maintenance
suggestion dialog box, as shown in Figure 84.
104
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. On the Fault Management window, double-click Setting >
Maintenance Suggestion Setup in the Management Tree
to pop up the Maintenance Suggestion Setup tab.
105
3. On the Maintenance Suggestion Setup tab, from the System Type pull-down list, select the alarm type to be modified.
4. On the suggestion list area, perform one of the following steps
to edit a maintenance suggestion.
Right-click the suggestion to be modified, and select Modify from the shortcut menu.
Select the suggestion to be modified, and click
sub-toolbar.
on the
AN
106
Confirm that the user has logged in the OMM server normally.
Context
The ZXWN OMM system allows the user to export alarm maintenance suggestions in the system to a file. It supports exporting
alarm data to a CSV, text, EXCEL, PDF or HTML file.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, double-click Setting >
Maintenance Suggestion Setup in the Management Tree
to pop up the Maintenance Suggestion Setup tab.
3. Click the
icon on the sub-toolbar to pop up the Save dialog
box. Select the proper path and the file name, as shown in
Figure 86.
FIGURE 86 SAVING DIALOG BOX
Confirm that the user has logged in the OMM server normally.
The ZXWN OMM system supports importing the alarm maintenance suggestion file with specified format. The import operation
is used to import the alarm maintenance suggestions defined in
the file into this system. It is required that the imported file is an
xls file (EXCEL file).
107
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, double-click Setting >
Maintenance Suggestion Setup in the Management Tree
to pop up the Maintenance Suggestion Setup tab.
3. Click the
icon on the sub-toolbar to pop up the Confirm
dialog box, prompting that the old customized maintenance
suggestion will be overwritten, as shown in Figure 87.
FIGURE 87 CONFIRMATION
5. Click Open to import the specified file containing alarm maintenance suggestions.
108
Caution:
The file to be imported must have a correct internal format.
Otherwise, it cannot be imported. Refer to the exported file
for the correct internal format.
END OF STEPS
Result
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. On the Fault Management window, double-click Setting >
Maintenance Suggestion Setup in the Management Tree
to pop up the Maintenance Suggestion Setup tab.
3. On the Maintenance Suggestion Setup tab, from the System Type pull-down list box, select the alarm type to be set.
4. From the suggestion list shown on the Maintenance Suggestion Setup tab, perform one of the following steps to delete a
suggestion.
109
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab, as shown in Figure 89.
FIGURE 89 RULE SETUP
110
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to enable a rule.
Confirm that the user has logged in the OMM server normally.
Context
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to modify a rule.
icon on the
4. The dialog box of the selected alarm rule pops up, as shown in
Figure 90. Modify this rule as required.
111
FIGURE 90 MODIFYING
AN
ALARM RULE
Confirm that the user has logged in the OMM server normally.
Context
Perform this procedure to delete the rule that will not be used any
longer. You may delete the enabled and disabled alarm rule.
Steps
1. On the NetNumen M30 window, select Views > Fault Manbutton on the toolbar to open the
agement, or click the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Perform one of the following steps to delete a rule.
112
Confirm that the user has logged in the OMM server normally.
Context
When several clients log in the server at the same time, and if
one user has set an alarm rule on one client, other clients possibly
do not display the changes of rules at once for network factors.
These clients need to get the rules again from the server to view
the latest status of rules.
Steps
1. On the NetNumen M30 window, select Views > Fault Management, or click the
button on the toolbar to open the
Fault Management window.
2. Double-click Setting > Rule Setup in the Management Tree
to open the Rule Setup tab.
3. Click the
END OF STEPS
Result
Context
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
Figure 91 shows the structure of the alarm box menu.
113
Operations
Reference
Acknowledging alarms on a
per-group basis
Acknowledging Alarms on a
per-Group Basis
114
Context
The alarm box can make statistics of received alarms and display
the statistics on the LCD screen.
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
2. Select Statistics Query and press OK to view the latest alarm
statistics.
If no statistics is generated, the system prompts No Statistics
Data!
Push C to Return!
Note:
The number besides the
icon denotes how many alarm
servers are now connected to the alarm box.
3. Press
or
servers.
END OF STEPS
115
Context
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
2. Select Parameter Set > NetStorm Gate. The broadcast
storm threshold page appears, showing the default threshold
200.
3. Set the broadcast storm threshold according to the actual situation.
i.
ii. Press
or
Context
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
2. Select Parameter Set > Volume Control. The sound volume
control page appears, showing the current volume.
3. Press
or
116
Context
Note:
If you specify Severity 1, the alarm box will not generate any sound
for alarms of any severity and the alarm sound icon on the LCD
screen will be changed into .
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
2. Select Parameter Set > P mute Set. The permanent mute
setting page appears, showing the current muted alarm severity. 0 indicates no settings.
or
3. Press
Acknowledging Alarms on a
per-Group Basis
Prerequisites
Context
Note:
When you see indicators blinking or hear the alarm sounds, you
can also press the ACK key on alarm box panel to acknowledge
the alarms.
117
Steps
1. On the alarm box panel, press Menu. The main menu appears
on the LCD screen.
2. Select Parameter Set > Alarm Group Affirm. The groupbased alarm acknowledgement page appears, showing the current group ID.
3. Press
or
118
Figure
119
120
Figures
121
122
Table
123
124
Index
A
Acknowledged status ......... 90
Alarm code .........................1
Alarm level .........................1
Alarm maintenance
suggestion .................... 105
Alarm management .............2
Alarm management
system .............................1
Alarm monitoring policy........7
Alarm recovery ...................1
Alarm rule ...................... 110
Alarm synchronization........ 78
Alarm term .........................1
C
Current alarm .....................1
H
History alarm ......................1
M
Maintenance experience............................. 103
N
Notification .........................1
U
Unacknowledged status ...... 90
125