International Journal of Computer Science Trends and Technology (IJCST) Volume 4 Issue 2, Mar - Apr 2016

RESEARCH ARTICLE

OPEN ACCESS

Civic Administration
Shahbaz khan, Ajeet Mishra, Sharad Hari Dhavre, Sagar Patil
ABSTRACT
Civic Administration is a locational online social networking platform for civic action. The site uses the power of the internet to
connect people locally, and helps them discuss and act on their civic issues. By helping people come together and collaborate as an
online community, it transforms citizens into change agents The site provides news and in-depth information on civic issues, celebrates
heroes in the city striving to make a difference, and offers a map based tool to view one's ward, political boundaries, elect ed
representatives, polling parts, nearest local civic agency. The App also helps people find out their quality of life, voter information, and
local groups working on improving urban quality of life and so on. Resolving issues key feature of the App is its complaint box, a tool
that allows people to post their complaints regarding civic issues, track other complaints on civic amenit ies in their neighborhood, and
participate in conversations with the community, and find solutions together. Being an information exchange platform with the
requisite tools for community engagement, the site encourages bubble-up thought leadership and solution from one and all. Through
the spirit of active citizenship, I change my city intends to help improve the quality of life in the city.

General Terms Methodology for civic administration construction

Keywords: - Civic administration, uploading images, login form, feedback.
I. INTRODUCTION

II. RELATED WORK

It is because participation from citizens in governance

related matters makes our local elected representatives
accountable. We elect those who govern us, and
therefore our participation is the only way to get them to
deliver to our satisfaction. Also, participation allows us
to be part of the decision making table at the local level,
at the footprint that matters to us most -- our
neighborhoods. This means decisions on our local water
supply, our roads, our sewage, our traffic, approvals for
land use and zoning and so on.

Online Complaint is a system operated by the city

of Mumbai, India. An online Complaint is one of latest
productivity enhancement tools used widely by all
organizations wherever there is a need of booking
of complaints via operators and analysis of complaints
which are made or are pending.

While urban areas continue to struggle to have basic

infrastructure and services meant to ensure live ability,
making it happen is not the responsibility of the
government alone. The democratic process does not end
with voting. We, the residents of a citys locality are as
much responsible for it as are our elected
representatives and civic agencies, and need to take
ownership of it as individuals and a community.
Fixing our drains, our roads, our garbage, our water, our
traffic, therefore, is fixing the nuts and bolts of our
democracy. It takes the ideals of democracy into the
realm of concrete action. And this is what I change my
city is all about; active citizenship to facilitate action,
and to bring about change on the ground.

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Lack of paper movements provides complaint

management operations a speed which was never
envisaged in manual mode at all. Software allows a
booking operator to book and lodge complaints and
automatically schedules and prompts operators to
source complaint to concerned departments. State of the
art management information reports on complaint
details and pending complaints with reasons and
remarks provides management a better insight to
problems and traffic situations of telephone lines. A
never before Report Wizard not only allows you to
define specific reports on demand but also allows you to
define your own sorting and analysis parameters which
may be more relevant to you but not programmed by us
till now.
The system extracts communicative actions and their
subjects and classifies a complaint as valid or invalid
(submitted due to a customer misunderstanding, bad
mood or other unrelated issues).

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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016

III.ARCHITECTURE FOR
CONSTRUCTION OF CIVIC
ADMINISTRATION

3.1.1 Phase 1 Requirements analysis

Software Requirements :
Android Version 4 (Ice cream Sandwich) or later
Server :Xammp Server
Programming Language : Java
JDK 1.6 or later version
Eclipse IDE
Database : My SQL 5.2
User Interface Design : HTML5, CSS3, JAVA SCRIPT,
AJAX, JQuery
Web Browser : Mozilla Firefox, IE8, Chrome
Android SDK
Hardware Requirements :
Mobile running Android Os
Processor Speed : 2.0 GHz
Memory : 512 MB RAM Minimum

3.1.2 Phase 2 civic administration design

3.1 Phases involved in the construction

Construction of civic administration adapts the water fall
model [8] which requires following the set of phase
described below. Each phase which has its own purpose
and it is discussed below:
Collect the
Requirements
for constructing
the civic admin

Design the
Civic admin
a
Different
sources

Implement the
concepts and
relations

3.1.3Phase 3 - Implementation:

verification

M aintenance and
suggest revision
of ontology

The following section describes the essential

implementation of a civic administration management
system:

Fig 1 Waterfall model for civic administration

construction

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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016

IV. ROLE OF CIVIC ADMINISTRATION

SYSTEM
POST COMPLAINTS
Capture pictures of potholes, unattended garbage, bad
roads and other civic issues your neighborhood through
the mobile camera and post the complaints with its
description online.
GET COMMUNITY TO VOTE-UP
Vote ups priorities your complaint. More the vote ups
from friends and neighbors, higher the priority.
GET COMPLAINTS RESOVLED
Interact with your civic authorities and elected
representatives to ensure your complaint is resolved.
NEWS IN THE CITY
What's making news in your city and in your
neighborhood? Post and view images, videos, and
stories that concern you, your neighbors and friends in
the city.

Defining Complaints;
Policy and Procedure;
Council, Management and Staff Commitment;
Customer Service Charters and Service Standards;
Complaint Form; and
Recording and Reporting Systems.
Definitions
The first step in establishing a complaints management
system is to clearly define the term complaint. This
definition should reflect the diversity of complaints and
requests that Council will need to address
3.1.4Phase

4 - flowchart :

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V. IMPLEMENTATION
The integration of the complaints management system
into corporate governance and corporate planning
initiatives ensures the consistency of policies and
principles across Councils strategic planning initiatives.
The development of a complaints management system
should be based on the councils current vision,
mission, and values as articulated in its Corporate Plan.
The councils values in the Corporate Plan and Code of
Conduct should be used as the basis and justification for
the principles and values in the complaints system. The
following business improvement cycle demonstrates the
continuous improvement nature of an effective
complaints management program.

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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016

VI. RESULTS
We can do any type of complaints to our government
easy. By only clicking image about complaint and
uploading to our android app civic administration.
.Civic Administration will deal with both original and
appeal
sides
of
grievances/complaints.
The
municipalities will deal with: Complaints on district
municipal administration or cases pending at the
municipal district level. Complaints/grievances that are
not settled to the satisfaction at district level-a kind of
appeal. Complaints/grievances that are not settled at
municipality level.
With help of this application customer can be satisfy by
our governance providing online feedback to us .

VII. CONCLUSIONS AND FUTURE

WORK

disputes when setting up new programs. Referrals from

municipal districts and provincial governors the
provincial administration will address both original and
appeal sides of grievances the provinces will deal with:
Complaints on provincial administration of cases
pending at provincial level. Complaints/grievances that
are not settled at districts level. Complaints/grievances
that are not settled at municipality level
(appeals).Referrals from districts and municipalities.
Previous research on social work complaints and
parallel research on health complaints suggested that
there were many problems with having an in-house
body as the final stage of an internal complaints
procedure and that it led to perceptions (whether well
founded or not) of bias. This research confirms the
importance of these perceptions. As with the earlier
stages of the complaints procedure, many complainants
were not aware of their position within the procedure
did not know what rights they had and took a variety of
actions to pursue their complaints which did not fall
within the procedure. While this can still lead to
problems being resolved, it can also mean that
complainants are denied their right to a hearing by a
complaints review committee. The overall impression
gained from this data is that, although complaints
review committees attempt to provide an independent
view of complaints, the perception amongst
complainants is that they are not independent. This is
partly because the local authority is responsible for
organizing them and, particularly, for providing legal
advice to the committee members. There was some
indication, that the local authoritys administration of
the committee scan lead to some people being prevented
from reaching a hearing, either by a lack of information
or by a, perhaps unintended, blocking of some
complaints.
Complainants
expectations
of
independence at this stage of their complaints reflect a
23 legalistic view of the procedure. While complaints
procedures clearly have other purposes, and perhaps are
more often intended as mechanisms for maximizing
consumer satisfaction or providing information to
management, they also have a role in protecting legal
rights. In this role, they need to be seen to contain
appropriate procedural protections, including a genuine
independence from the body complained about.

REFERENCES

Complaint systems are particularly important for

government programs that are new or innovative,
especially when the new programs involve multiple
agencies, multiple levels of government, or provide
services to vulnerable populations. Agencies do not
always include a mechanism for resolving enquiries and

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International Journal of Computer Science Trends and Technology (IJCS T) Volume 4 Issue 2, Mar - Apr 2016

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